2/23/2023 stopped by this McDonald's and thought it would be better after they finished there remodeling. Got 1/4 pound hamburgers that were raw. Turned it over to NY state health department in a complaint let them deal with this location. Update 12/11/2022 to the owner, want there today at 10:25am no egg macs waited 5 min in line behind one car at the window till I pulled off. You can remodel your store all you want it does not and will not change bad service. Maybe if the owner put all the money into hiring better management who know what they where doing it would change. No matter how you remodel and make it look bad service is still going to be bad service They used to open up at 6am Never known a McDonald's to open so late at 7 am. And they still get there as if they open at 6am. Getting paid to just sit there for 2 hours Lost business so many people work off the Island and go there just to find them closed

Our Filets of Fish sandwiches were so overcooked that we could only eat part of the sandwich. The filets of fish were half the size of the bun.They did not give us a receipt, but took my name for a replacement. We’ll see how that goes! I ordered a sausage egg McMuffin over the summer and got home and found there was no sausage. I would not recommend this McDonalds! Sadly, it’s the only McDonalds on the Island and I hate to have to drive to Niagara Falls…

So slowwwwwww, crew acts like they don't want to be there. Just shut it down. Go to niagara falls. So fast, 2 lanes. Polite people that smile. Food is actually what you ordered and edible.

I wouldn’t give this McDonalds 1 Star!! This place never has pop, and the wait time is beyond ridiculous. I was going to go in instead of waiting in the drive thru line and the line inside was just as bad- it was in the vestibule (doorway). This owner is doing a horrible job with having items stocked for customers and doing a horrible job hiring people- NOT FRIENDLY and VERY SLOW!! HORRIBLE!!!

The new chicken sandwich was the worst we have EVER had!!! Go to Popeyes. It's worth the wait in line!

Couldn’t understand the guy in the drive thru, messed up the order, went back in to get salt was given black pepper instead… I have dealt with a lot of McDonald’s and this one took the cake…

I ordered 10 piece chicken nugget and a Big Mac. I got nine piece chicken nugget and Quarter Pounder. I was the only one there. How could they screw this up

In his theory of relativity, Albert Einstein proved that space and time are relative. There are places in the universe where time moves faster or slower, and black holes that turn the whole idea of time inside out. I did not fully understand Einstein’s Theory until I stopped at the drive thru at the McDonald’s on Grand Island Boulevard last evening, a quiet August night. Hardly anyone was out on Grand Island. As I drove past, I saw the McDonald’s drive thru had but one Lincoln sedan waiting in line. I wanted a quick snack and nothing else was open so I pulled in against my better judgment. When I went to order, I was told they only had fries and drinks. No problem, I thought, I’ll just get fries. It’ll probably mean the ‘line’ would move faster too. Was I ever wrong. I sat behind that Lincoln for what felt like forever. How could it be, though? I thought they were only serving fries and drinks? As the minutes passed by, it seemed like time was *actually* standing still. What else could it be? It defied logic that I should wait over 20 minutes behind one car with only fries and drinks being served. Had I slipped into a worm hole? I came to question the very fabric of the reality around me. As I waited and waited, I came to hate that Lincoln more than any Confederate soldier at Gettysburg ever hated a Lincoln. I was annoyed, bewildered, and hungry. Ultimately, I left without getting the fries but gained valuable insight into the mysteries of the universe. (Hence the one star.)

Drive thru order received like this . Manager offered no help and no resolution when I called . Cashier was incoherent and manager “Carlos R” was slurring and could not speak a full sentence . Employees appeared to be under the influence of some type of drug . I filed a complaint through the customer service line and would not recommend this location.

After waiting 15 minutes in the drive-thru, and speaking with a barely cogent, I am told they ran out of 2 items in my order! This was a Sat at 6p!!!! The worker at the window bad extremely long nails. I did not think those in the food service industry would be allowed to do so, since debris can get under the acrylic nail. A very strange experience!

$3.69 for Carmel sundae. No nuts available. It's $1.50 at the other locations. After tax it was $4.01 for an item that shoes up on the dollar menu. A sign said "new ownership"

Ordered a big mac from the Grand Island location, it was almost 7 dollars and it was cold and dry, the top sesame seed bun was stale and old, I threw the top bun right in the garage as it was inedible, the quality McDonald's products have gone way down, the food seems old and cold. We went to burger king ( niagara falls location).and we ordered the big king and wow! What a difference, hot fresh and friendly service, and the cost was only two for five.

1 star is to generous for this updated hole in the ground. Slow as hell and the food is still cold and old. So sad I thought the new owners would be different

Got Food Poisoning. My fiancee and I got some breakfast and he found chunks of something in the McGriddle bread. The eggs had something wrong with them aswell. I ended up getting food poisoning from something im not sure what it was from. Try to avoid this McDonalds if you can.

Establishment is all fixed up but no employees. Maybe I went on a bad day but regardless I was given the wrong order TWICE!. Whats crazy is that it wasn't even busy.

I've had some problems with drive thru speed and food quality in the past, but they have been much better lately. Food has been hot, well cooked, and quickly prepared. I really appreciate the positive attitude that the drive thru attendants have had lately too.

Waited 15 mins for the saddest most bland and cardboard tasting fires I’ve ever had that had been sitting under a warmer for a LONG time not only that but they had clearly been cooked in oil that hadn’t been changed for a WHILE (it was probably the only thing I could taste) still can’t figure out what took them so long and I’m not surprised they weren’t fresh fries because we came late but if they are sitting under a warmer it would take me less than ten seconds to grab them and put them in a bag. Probably the slowest and laziest fast food crew I’ve ever seen. In short worst fries I’ve ever had from a McDonald’s and by far the slowest crew I’ve ever seen working at one I threw them away after eating only three fries.

Orders through the app for counter pick up aren't attended to until you ask. It seems like the drive thru gets priority. Dining area is rarely clean.

0 Stars. If you want the one McDonald's location that will always let you down this is the one. Over the course of 9 years the only thing consistent is the owners. So you have to imagine that these greedy people might actually be the root cause of horrible service, cold food, burnt fries, and host of other issues. Don't leave without triple checking your order because they probably forgot something and something is probably completely wrong. I've lost count the number of complaint forms I've filled out against this location. It's worth driving an extra 15 minutes to Niagara Falls or Tonawanda just to avoid the cold burnt food and atrocious service you'll get at this joint. You're better off going to the Burger King on the island as their staff actually seem to care if you get what you ordered. I've never seen such a mismanaged franchise in my life. I wish corporate would come in and take the franchise away from these owners and give it to someone else so we could actually have a decent McDonalds on the island. This place is a joke and one step above a scam. Visit at your own peril and best avoided for other places that care about their customers.

1st, I don't think I've ever gotten home with a correct order since they were across from Fantasy Island. 2nd, I can't help laughing, they forgot my sons 10piece nuggets and my big Mac with extra burgers had 2 burgers on top and none on the bottom! Oh well, until BK sells Big Mac, it's there (unfortunately)

Every time I come to this place they give me half of what I order. I don’t know why I keep trying.

This place never has what you want. If they do have what you want. You can bet you're going to be waiting to get it. Also they are much higher priced that competitive McDonald's.

They are always struggling, very slow, high turnover. Always out of what you order. Ridiculous wait times. Don’t know how to stack items in a bag. Hash browns very greasy and not cooked long enough.

Ordered a Big Mac got 3 pieces of bread with sauce and lettuce with no meat. Luckily im a vegetarian im not sure how they knew. Very accommodating - 10/10 would go again.

First of all the service was horrible, we waited 20+ mins for the food, not to mention the worker was very rude. Second the drinks were grossly sweet. They forgot our sauce and apple pie. I wouldn't recommend going here.

What sense does it make to put a single toilet in a bathroom at a high volume McDonald's??? I waited for several people just to wash my hands before I had a chance to get food. That is Absolutely crazy for a new store. Shame on whoever thought cutting costs in the bathrooms was a good idea. 🤦‍♂️

I drove my son here due to him placing a mobile order. Only two people were working, which had us in line over a half hour. Then they told him 13min more for a pie. He said, 'Never mind' to the pie. They took it off the order, but he was still charged through the app. Doors are still locked to this location. Make sure you are ready to wait in line for a while. It does not matter what you do to the outside of this location if it remains understaffed and under managed.

Worst McDonalds ever. Equipment always broke . See the attached pic for an example of how bad this place is.

This place is definitely consistent at being the worst McDonald's!! Every time I come here something is broken, they never have sweet tea. The place is in disrepair and they never have a ice machine that works either. This was my last attempt ordering anything here as I work nearby, I will drive to Niagara Falls.

I swear this McDonald's is getting worse every week, whether you experience it yourself or read other comments. For the past weeks I had nothing but issues. Just today I ordered a quarter pounder. It always came with toppings such as pickles and onions and no bacon, just the way I like it. Today, it came with bacon which I didn't ask for and no toppings. Next time I'll go to a different one

The grandkids saw the playroom and wanted to go. Unfortunately the play space is closed, but they enjoyed their meals on the train style tables. Cute. But fast food is not usually good food, and the prices are getting way too high.

Literally took 30 minutes to go through the drive-thru and the line was not very long. Each car took an average of 5-7 minutes at the window. The food was not awful but less good than at other nearby McDonald’s. No fountain drinks available for a while there now. The only saving grace the McDonald’s has is the play place but that’s closed for an unknown duration. Do yourself a favor and drive to the one on NF blvd, you’ll probably still get home sooner despite the drive.

Terrible customer service and my shamrock oreo mcflurry was handed to me barely mixed and syrup leaking all over the sides.

The mask mandate has ended. The play structure is still closed. You wouldn't know it because they won't answer the phone.

I had a 50 dollar order ok I understand I didn’t get my fries it happens but when I open my grandsons burger there was no burger just the chees n pickels then I try to call 6 times n still didn’t get thru I am very upset n don’t have a car or I would of went there please get your business together or your gonna loose customers

Just avoid this place. Service is slow, orders are not done correctly. Staff is frankly rude. Ordered a Shamrock shake, waited in line behind three cars only to have the staff member walk up to the drive through window and say "Shamrock shake? We're out" and walk away. Multiple complaints about the service and quality on local Facebook groups. There are other places very close by that actually belive in customer service.