The Goodwin, named “Hartford’s Boutique Hotel.” I’ve stayed in a lot of places that have dubbed themselves to be “boutique” but just end up being “old as hell”. The Goodwin is a rather old building, as much of Downtown Hartford is but it is an absolutely beautiful building. The entire hotel operates properly under the “boutique” name as they have all areas, including the rooms, as a rather swanky, classy way. The whole place is updated and modern, but maintains a very historic feel to their concept. The rooms are very nice and comfortable. The shower was great other than they have the “no door” concept, and no matter how I had the shower head, the floor of the bathroom would flood. Just a slight design flaw is all it is. But other than that everything was great. Bed was super comfortable and the staff was amazing!!! The staff was very professional and polite throughout the property. Had a great stay, looking forward to coming back.

For a 3.5 -5 star hotel it lacked service. Had a luxurious try hard flare but lacked the luxury. The AC lacked the coldness and at lowest settings 65 was a bummer. No complimentary anything. No water, mint, robe thank you card etc . Bed is on wheels/slid - it moved every time we accessed the bed. Only Two Large Towels even the Holiday Inn has more towels for their guests. No Parking either - had to use an alternate LOT for an overnight stay. There was no wow factor for a weekend getaway. Sorry for the raw review. Front desk was helpful, chipper and kind. Unfortunately for the rate and quality - it did not live up to expectations. Wish you guys well in these trying times.

Good hotel, with beautiful rooms, the Vietnamese pho place round the corner is a great dining option, try the flank steak. The hotel itself also has a restaurant, but be warned, there is no breakfast at this hotel. A warning at check in would have been nice since i think most people would just expect that a hotel is going to have breakfast options, not for free, but there wasn’t even breakfast to buy. Maybe give a piece of paper with a list of a few local breakfast places and there are some good places near, like Place 2 Be, which is awesome. But everything else was all good, so i still give 4/5

Enjoyed my 1st stay at The Goodwin. It is a well kept, modern with a vintage look non-chain Hotel. I stayed in a King Hotel and my notes I’ve taken away are: - The rooms are very spacious, up kept, and clean. The bathroom was very large with one sink which was great especially if sharing a bathroom. Interesting shower style with no door, only glad lane for separation. Appears rooms were well insulated so didn’t hear my neighbors. - The interior design of the room, and bathroom was thought through very well. Love the hardwood floors in the bathroom and bedroom so no dusty carpet. -bathroom accessories (makeup wipes, and soap) Only cons was the TV channels did not appear, but had most channels. Also the bed was not memory foam.

The bed was comfortable, suite was nice and big, huge bathroom, everything very clean. The only issue was noise. We stayed on a Saturday night and they had two weddings happening. This of course meant drunk people talking very loudly in the hallways at 1:30 in the morning. I’d stay there again, but would ask ahead if any weddings were booked.

Pretty nice stay. Best part was the decor. One downside was the lack of housekeeping — my room wasn’t cleaned during my stay. I’ve stayed at a few hotels since the world has opened, so I don’t believe it is related to Covid restrictions. The room was nice other than the view of a brick wall for the amount of money I paid. I’ll consider returning but not sure.

The hotel building itself is historic & beautiful and the staff are very nice. However, the rooms are not what I would consider 5 star. Rather, what you get is an old school room that's been repainted with a comfortable bed and a big bathroom. Our room had a constant high-pitched whistling noise that never stopped and a view of a brick wall out the window. The shower in the bathroom doesn't have a door, so you are freezing and water gets all over the floor. There's no restaurant in the hotel, and no room service or sundry shop. There are no bathrobes, bottled water, snacks or mini bar which aren't necessary items for me but for the price of this boutique hotel I would expect something extra. There's also no coffee available in the hotel in the a.m. outside of what's in the room, I had to walk a block to a different building to get Starbucks. There is a bar, but it's not open in the a.m. For the price and the star rating, I would expect more convenience and amenities for business travelers. I wouldn't stay here again, unfortunately.

I booked the Goodwin for my wedding block. I stayed there the night before to get ready and the night of. The Goodwin was a perfect choice. It was reasonably priced, perfectly distanced from everything (walking to our ceremony and reception), and beautifully maintained. All of our guests complimented it highly. We had great service from the team there. They were so thoughtful with the accommodations, with helping us the day of (with lost keys and last minute toiletries), and with making our day special. I couldn't recommend them more.

Loved this place. Very cute, spacious rooms, especially the bathroom. Some of the most comfortable pillows and beds I have ever slept on at a hotel. Softest toilet paper for sure! We came for an event at the XL Center and this was right next door and within walking distance of a lot of Hartford attractions. Would stay here again if we visit Hartford again!

We got a regular "queen bed" room, so it was the lower end of their spectrum. The room was a tiny bit on the small side and not particularly well lit, but it was comfortable. It's tough for me to sleep in a hotel as I'm always wanting *my* mattress and *my* pillows but the ones in the room were OK. The comforter was a decent quality. Keep in mind, what you see on the website is not how all the rooms look. Our room did not look like the one in the photos, but it had most of the same things. The room decor is cute, even if some of it borders on "abstract generic". The walls were gray but the ceiling was painted a navy blue. Nice touch on that. The rooms also have historic touches to them that remind you it's an old building, which I loved. Our view out the window was an old architecturally interesting synagogue... pretty neat actually. The staff was kind and professional. But not overly so that it seemed genuine. They were just "controlled". They knew how to be but I didn't get that it was "natural". Either way, it's pleasant. But the one thing I didn't totally "get" before arrival was parking. There's valet parking available for $35 and the hotel will deal with it, I was told, but it's also in close proximity to parking lots. There's 2 or 3 to choose from. I parked myself: but be warned, the Goodwin doesn't have its own lot, and you're going to have to pay to park in a privately owned lot. We paid about $20 to park overall: we bought one 6 hour block on arrival. We had plans later in the evening, left and purchased a 12 hour block when we returned that covered us through check out. The monitored, but unstaffed, lots do not seemingly allow "in and out privileges", so just be aware of what you're buying. The range seems to be our finagled $20 up to $50 depending on who you're at and how long you're there. One lot tried forcing us to pay through Monday morning on a Saturday afternoon as they didn't consider themselves "open" on Sunday. That's the only reason why I'd give location a 3 star rating: the parking situation is kinda dumb but it's unavoidable in the downtown area. It increases your cost outside of the room charge and it's an inconvenience. But, such is life. It's a beautiful hotel, though. I overall loved this hotel and would stay again. There's a restaurant and bar on site but the menus didn't strike a chord with me. Try the barbecue place down the street, Black Eyed Sally's. THAT was excellent.

Booked here for a quick solo vacation and wanted to be blown away. Pros: the room and hotel are beautiful and generally clean. They provide bath robes but not slippers which was slightly odd to me, but the fittings were luxurious with a big bathroom. I drove so the location was convenient for me and connects to the highway very easily. Also a few nice places to walk to locally. Interesting: The bathroom design is a little odd, there are no doors to the shower so everything (wallpaper, toilet paper, walls, towels) become soaked in steam. As a result the wallpaper was peeling and toilet paper had the crinkly look of being wet and then having dried. Free coffee is provided in the morning but with no food except instant oatmeal. The lounge is beautiful. Cons: This hotel has a serious trouble with communication and a disconnect between management, front desk, and staff. I initially called asking for options as a weather emergency would mean that I was late/had to push back booking. One staff member gave me a solution and said they would make a note, but when my booking agency called back another picked up and had no knowledge of the issue at all. I also asked multiple times about the valet fee ($35+tax so $40.25) but received different answers from different people (valet was included with booking, $30, $40 etc). When I checked in front desk said that it was $35 but the tax was not mentioned, especially not a $14% tax! Overall this soured the experience.

Excellent stay! Great valet staff, helpful concierge at the front desk. Good location too near all kinds of stuff within walking distance. Prices were very reasonable too for what the rooms offer. They are spacious, beds are comfortable, and the colors and thematics are nice! Definitely recommend booking here.

The hotel is beautiful and well kept. My husband and I just wanted a weekend to relax and enjoy each other’s company without our kids, all we really wanted was comfort and convenience. We did not get that. The beds are very uncomfortable and the lack of shower door in the bathroom makes everything soaked with steam. After walking around Hartford and getting dinner we wanted to lay and bed and watch a movie. We didn’t get to do that. The TVs are not smart TVs and you cannot stream anything on them unless you happen to be some of the few people who use androids instead of iPhones. This is the first hotel we have ever stayed in thag does not have the ability to access streaming, it is 2023 and a 5star hotel, this is so insane. The front desk is unhelpful. How a hotel can be $300+ a night and have uncomfortable beds and no smart TVs is criminal. The only reason I’m giving a second star is because the hotel is clean. Don’t waste your money. We’ve had nicer stays at a much cheaper hotels.

Awesome boutique hotel. The gym is great, with a nice view of the street, Bar Piña has a great vibe, and the staff are nice and helpful. The rooms are large, well decorated, clean, and have comfortable furniture and beds.

The staff were wonderfully kind and attentive. ❤️ They did everything to make our stay perfect.💃🏼 We had a large wedding party staying on site. A member of our party is on "at home" dialysis. The staff made sure all arrangements were made. The Goodwin helped make the experience lovely. Thank you Goodwin! 💯

Staff was super nice and the rooms were beautiful. We did use the valet service, which again was super convenient, they use a lot nearby but you’re able to bring your car in and out without problems. 10/10 would recommend.

Great hotel and even better staff. Everything is expect from a high end boutique hotel. Just wish they had a pool. Oh, and if you get a room with a fireplace , the light switch next to it turns on the candles inside. Check out the two story suites! They’ve got one, two, and three bedroom versions.

I simply just like this place! It is by far one of the most unique hotels I’ve been to in a long time! The customer service was great, and everything else along with the Goodwin hotel itself added up to a great experience!

Great location and the rooms are beautiful, comfortable and quiet. I had a basic queen room and bathroom was generous with walk in shower. Coffee in morning was basic - and I didn’t see any donuts which others have mentioned.

Was in town for business. The elevator was down so had to take the stairs to the room. Onsite restaurant wasnt great. Had party of 5. The appetizer came out after some dinners arrived. 2 of our party got their plates 30 minutes after everyone else. They ran out of chicken for chicken Parmesan and one spaghetti plate wasn't drained and the plate had water in it. For a room and parking that was over $400 a night I was disappointed. It's a beautiful hotel though and the front desk people where really nice.

We stayed one night at The Goodwin in downtown Hartford. They have valet parking for guests which is very helpful. The hotel and rooms are very nicely decorated in the "boutique hotel" fashion. It seems like a nice place to have an event. The banquet rooms seemed very pretty and roomy when I peaked in. The king-bed room we had was very nice however, like other reviewers said, the beds are uncomfortable! They do have black-out shades on the windows and I always appreciate that. Checkout was at 11am and I also appreciate that. I would return.

It would have been a 5 star if the beds were comfier. It’s a beautiful hotel and I got the romance package to surprise my partner and they did a really good job setting it up. The bar was really cute, I loved the library feel of it, and the best part was being able to bring my drinks back to our room. I’m not sure why so many people are complaining about their “bad” views. It’s downtown Hartford, not a beach resort, so of course the views are going to be other buildings and you’re going to hear traffic. All of that is expected when booking a hotel in city lol if you want beach views, go to the Cape. Like I said, the only thing I wasn’t a fan of was the bed, my back is killing me right now, and I feel like the massage I got before going to the hotel was erased after laying on the bed there. I woke up all night long because of it. For the price of the room, I was just expecting a better quality mattress. So that might be the only reason I don’t book again, but we’ll see. Oh and I did love how close it was to everything, it beat getting an Uber!

I just checking last night and when we arrived there no bellman or doorman. The valet guy had to help us he did not know extraly what elevator to take. This morning i acknowledged the hose helper when she nicely knocked on our door and I told her that we will be departing in 45 minutes. I return back to the hotel tonight and no doorman to bring umbrella to assit you from Valet area. The valet stayed inside and we handed him the keys. When I reached my room the no housekeeping service. When I called downstairs the lady at front desk was very rude and made threats not to help me because I was asking for the General Manager after when I told her I had no house keeping service . She begin to tell me I was yeilding at her which is not true but refuse to have someone continue help me when she appears to not know what to do. The Service is NOT 5 star. The cleanliness and the decor is excellent and very warming on scale of like Hampton Inn but the hotel is 5 star. Service has a lot to be desired.

I probably would not stay here again unless it was for the aesthetics. It is a gorgeous looking hotel, but for paying $500 a night for an executive suite, no breakfast, and a COLD shower, i probably will not stay here again, unfortunately. I was very excited about my stay as it was for my wedding weekend, but it wasn't great!

Tim and the rest of the team were AMAZING and made the process of setting up a block of rooms for our December wedding completely painless. The accommodations are gorgeous and our guests are still raving about their experience! We can't wait to go back for a stay sometime soon!

My husband and I traveled down from northern NH specifically for the hotel, as I am a professional model and loved the ambiance and look of the features in the rooms pictured online. A few days prior I reserved the deluxe king room on the website which is pictured as having a royal blue chaise lounge, and a beautiful stand up shower. We work long hours through the night and didn’t arrive to the hotel until 2 am. When we got there and checked into the room, there was no chaise lounge in the room. I asked the woman at the desk to please put us in the room pictured which we paid for, and she sent us to another room that had the chaise lounge, but did not have the shower and instead had a bathtub. She said they didn’t have the room we had seen in the pictures and reserved days before. I just wanted the room that we paid for according to the pictures, and after our long drive in the middle of the night this was extremely aggravating. We decided it wasn’t worth it to spend more money on a room that wasn’t what we paid for at 2 am in the morning and we drove 3 hours home. It was a wasted trip and could have all been avoided if the website didn’t have false advertising of the rooms. They should change their website to match what they actually sell. Emailed the manager and never got a response.

King studio for one night. For the price paid, this place made it feel like twice the value. The room itself was spotless, and extremely well-appointed, bordering on opulent, but still extremely stylish. Staff were friendly, patient, and went out of their way to ensure my stay wasn't just acceptable but thoroughly enjoyable. Every star they've got is well-earned, and I wouldn't hesitate making arrangements there again.

My wife and I are big fans of the Goodwin. We have stayed here numerous times while we have been in town. I love being right in downtown Hartford, the Goodwin is truly close to everything from restaurants to theaters. We have stayed in several different rooms and each one has been excellent. We did a suite for a longer stay. It had an upstairs and downstairs. Two separate entrances, two bathrooms. The sofa bed is ok, but that's my only minor issue. We have stayed in large rooms with a bedroom and living room. The living room was spacious and a solid spot to eat when we would bring back leftovers. The regular rooms are cozy with enough space to move around. I have always found the beds to be comfortable. The staff has always been very friendly as well.

I stayed at this hotel 5 years ago when it opened. It was a beautiful and well appointed with a friendly, outgoing staff. I’m currently staying at the hotel (6/8 - 6/11) and this has been a terrible experience. During check in, the person on duty wouldn’t give us eye contact, only said “name. $50 deposit, put card in reader, here’s your key.” No hello, no welcome, nothing about amenities or about valeting our car. He was absolutely rude. Today, we came back to find housekeeping hadn’t gotten to our room yet, not a problem. We went to go sit in the bar area since other guests were there. Shortly after the bar “manager” comes in and tells us that this isn’t a lounge and we need to leave. Amazingly, he decides to kick us out and let’s a gal he fancies stay. I will say the housekeeping staff and other staff members have been friendly, but the two rude employees really makes me never want to come back. If guests are spending significantly more to stay at this hotel, welcoming behavior from the staff should be expected. I’m also sad to see that parts of the hotel are getting run down and the rooms are lacking some basic maintenance. The first time we stayed here, it was a pleasant experience. This stay has wiped away those pleasant memories and has dampened our trip. Very disappointing to see this place go downhill.

Let me tell you about my stay here. I stayed here with my husband for one amazing night 4/29/22 to 4/30/22. Front desk staff upon check-in and check out were amazing kind and friendly.The room was spotless and beautifully designed.The bathroom was beautiful. I'm not easily pleased but this hotel was Everything. My hubby and I will definitely be back

Great staff however needs to update website.. NO VALET and parking is on street free until 8a. Lots are 5+ minutes away and the struggle with kiosk card reader not fun late night and not so good lighting

Don’t waste your money here. The rooms were dirty when we arrived, smelling like urine, with toilet paper on the floor and with a dirt on the blanket. We asked to change the room, the other one was with a stain on the toilet seat (dirt or stain… I don’t wanna know) and the sheets and pillow cases so kneaded (as per photo) and with a huge hair on the sink (minimally disgusting). Things that are not acceptable for a 5star. Sorry. PLUS there is no parking, so be prepared to pay 25-extra bucks for it. I do not recommend.