2/5 Farrah A. 2 years ago on Google
I've
just
had
a
poor
experience
with
OYO
since
I
chose
them.
I
ended
up
canceling
my
booking
twice
now...
First,
I
tried
to
prepay
online,
and
it
told
me
my
amount
would
be
$198.
I
entered
my
card
information
and
confirmed,
and
then
the
booking
got
placed
on
hold
because
Chase
flagged
it
as
potential
fraud.
When
I
went
to
see
my
email
from
Chase,
it
said
that
OYO
tried
to
charge
$260.
This
made
me
feel
very
uncertain
about
this
hotel
chain...
Then
I
tried
to
give
them
the
benefit
of
the
doubt.
I
figured
"maybe
it
was
just
an
online
error."
So
I
decided
to
rebook
with
the
pay-when-you-arrive
option.
It
dawned
on
me
that
MAYBE
they
would
try
to
change
the
price
between
now
and
my
booking
date
a
few
weeks
later,
so
I
decided
to
call
and
confirm
my
price
would
stay
the
same.
I
went
through
the
automated
system
first,
which
told
me
I
had
a
$198
balance
with
a
$0
security
deposit--cool.
I
finally
reached
this
specific
hotel
location
via
phone,
and
the
man
who
answered
was
unfriendly
and
a
little
strange.
He
was
very
curt--borderline
rude--and
he
told
me
there
would
be
a
$100
deposit.
I
understand
that
this
may
not
be
his
fault,
but
I
shouldn't
be
told
one
thing
only
to
find
out
another.
Nowhere
while
booking
did
it
mention
this
deposit.
So
I
just
decided
to
cancel
again.
Overall,
it
was
a
rather
unpleasant
&
stressful
situation.
The
reason
I'm
not
giving
it
1
star
is
because
perhaps,
if
I
went
through
with
it,
I
would
have
a
lovely
time
there...
who
knows?
However,
the
whole
thing
just
seemed
sketchy
to
me.
It
wasn't
worth
the
stress.
Not
when
there
are
other
hotels
similarly
priced.
I
hope
your
experience
is
better
than
mine.
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