Before finalizing any trip, I do a quick check on a few sites, including HoteIDuIIy.cᴏm My last trip was surprisingly affordable after that bit of research. Used my Hyatt points to book a 2-night stay. Checked in late and everything went fine. The lobby is big and spacious with 3 restaurants. Unfortunately I didn’t not eat at any of them as I wanted to try other places in the area. The room was nice and clean with a 50” television which is unheard of. The only negative about the room was that the desk chair was a plain chair and not a professional desk chair. I had an issue with my shower and they came and corrected it promptly. Overall had a good stay and would stay here again.

I had a great experience at the Hyatt Regency. The hotel is beautiful and the staff is friendly. I was able to park my car either in the self-parking lot or with the valet. My room was clean and had a huge TV with a chrome cast so I could stream more content. The koi fish pond was a huge bonus. The hotel wasn't too crowded and it was a great place to rest.

The lobby of this hotel is BEAUTIFUL. One of the most gorgeous hotel lobbies I’ve seen. The parking is free, convenient , the location is great to easily get to the majority of Houston. The rooms are average, but bed and bedding were luxuriously plush and soft. My only issue is the AC constantly breaking, to the point where we woke up sweating multiple times a night. The staff was kind and accommodating to our AC issues and fixed it any time of night. I was told they would only hold $50 for a security deposit, however they held $200 and could not provide an answer as to why when asked, but my friends only had $50 withheld during the exact same stay. The pool and hot tub were nice but filthy, but someone did come to clean on our last day. This hotel has great potential and I believe they’ll be one of the best in Houston soon with some fixes.

Was there for a one-day conference. Hotel lobby and surrounding area are great and accommodating. Valet service was highly commendable. Front desk and support persons were accommodating and friendly. Only complaint I could offer was that I was not really happy with the shower and water temp. Shower head was old and offered no other settings than what it was on. I could only get the water to a good warm temp. Also, the room temp was a little hard to control, it would get cool then a few minutes later it was warm. Other than those couple of things I enjoyed my stay.

What wasn't absolutely perfect?! The staff made this the most memorable moment of our lives! I met with the front desk 7 hours before I had could check in to drop off flowers for my wedding night... those, flower petals in the shape of a heart and chocolate covered strawberries was waiting for us that evening! I am so impressed with the wonderful gentlemen sharing his life experiences and wonderful family really showed wonderful spirit and kind soul. So kind, I even feel as though they gave us the most romantic room ever with an even more beautiful view! God bless you and thank you for your graciousness.

I recently stayed at this hotel, and while there were certainly highlights, I encountered a couple of notable issues that future guests might want to be aware of. Firstly, for my fellow Explorists and internet aficionados, a word of caution: the 'Premium' Wi-Fi, contrary to the hotel's page, isn't complimentary. After a bit of confusion, the friendly staff did remove the charge, but it's worth noting for future guests that the free Wi-Fi option is the standard one. Another point of contention was the in-room fridge, or rather, the lack of its functionality. It maintains a lukewarm 55 degrees, at best. We faced a bit of a snag when our oat milk spoiled due to this temperature limitation. Though the staff offered to store items at the front desk, a more practical in-room cooling solution would've been ideal. On the brighter side, the hotel's lobby is a testament to modern design, a true visual treat. However, this flair for style didn't quite extend to the rooms, which felt more outdated in comparison. The elevators, while aesthetically pleasing, are a bit on the smaller side and could test your patience with their speed. I didn't sample the hotel's cuisine, as the prices seemed quite high. The in-room entertainment, however, was a highlight – the TV and streaming services provided a great way to unwind after a day out. Despite these experiences, the overall stay wasn't without its charm. It's an establishment I might consider revisiting, although I'll be exploring other options too during my extensive stays in Houston this year. The hope is that the feedback might encourage some improvements, especially for frequent travelers who value those little comforts of home.

Rooms need to be deep cleaned every three months and updated. Baseboards were dusty and dirty, bathroom tub faucet was loose and hard water build up. Three elevators and only two worked. Elevators move EXTREMELY SLOW. Elevators need to be replaced. Hotel restrooms were kept clean and the food was very good.

5th floor skyline window view was spectacular. Dust balls on ceiling from AC should be vacuumed. Location to the freeway excellent. parking was convenient. Bedding clean and comfortable. Ambiance, fish ponds, comfortable lounging areas very accommodating. Restaurant and snack bar had very good service. Check in and check out, very smooth.

Hotel was in a great location, staff was great. Rooms were clean and nice. Bed a bit firm but that's more personal liking. AC was cold in the room, they have a parking garage to park which was nice because it was raining and super hot to park the car in the open. They offer valet parking also. Best of everything.....the fish lol, why was I so excited about the cute fish. Great stay, would stay again.

Great location. The lobby was impeccable. Rooms were good. Needing an update though. Service was great. Our first night there our room wasn't getting cold enough. The manager/employee at the front desk was able to put us in another room. Problem.solved.

Amazing lobby and amazing front desk staff! We checked in planning on spending one day but extended it to four. Yes the rooms are older, but they are clean and well maintained. We stayed at 3 of the Houston regency hotels and this one is definitely worth it. The area around the hotel has tons of food options and feels very safe. Also they have a great pool area that even includes a hot tub. The front desk manager particularly deserves a shot out as he went above and beyond to help his guests!

Rooms are dated and dirty. They give you a refrigerator that doesn’t refrigerate, and you have to request one that actually cools. The refrigerator that they brought me smelled very strongly of urine. When I called the front desk to tell them that the refrigerator smells like urine, there was no reaction. It was like they knew. Bathroom sink had no hot water, and shower took forever to warm up. Wallpaper is peeling in the halls. Water stains decorate the ceilings, and pool is not taken care of well. The stairway from the second floor to the pool is disgusting. I expected so much more from this hotel, and I’m so disappointed, after just one night of a six night stay. Update: I bumped this up a star. The staff has been outstanding in helping to make this a better stay. Chris helped us get a better room, and has been very responsive to my issues.

This location is not the best location when you need to deal with management. On August 6, 2022, my baby shower was hosted in one of the event rooms. The event was great and celebrating our first child was even better. However, when let me tell you about the staff. During our event the "supervisor on duty" Roberto was the rudest person you could ever come across. With his presence he watched every single movement of every single person. However, Roberto was also in the room carving himself some turkey and feeding himself right on the buffet line. Oh and his staff yea they decided to take two pieces of the beef. No one wore gloves or hairnets. When we approached management about this and displayed all accounts of threats from staff, cops being called for no reason, and other issues, the Erin the catering Director and her General Manager decided that nothing needed to be done and with that and all these other issues decided to provide a refund of $309 dollars. This was a slap in the face as in my eyes they do not see the health and safety issues that came with what their staff did and to get us to just not say anything or make this go away they gave us this "refund." My advice would be to really consider about hosting your next event here because who knows, you may end up in the hospital with food poising and throwing up blood. That happened to me but I cant prove it but it does seem suspicious.

Used my Hyatt points to book a 2-night stay. Checked in late and everything went fine. The lobby is big and spacious with 3 restaurants. Unfortunately I didn’t not eat at any of them as I wanted to try other places in the area. The room was nice and clean with a 50” television which is unheard of. The only negative about the room was that the desk chair was a plain chair and not a professional desk chair. I had an issue with my shower and they came and corrected it promptly. Overall had a good stay and would stay here again.

Located conveniently close to several of the M.D. Anderson facilities on the West Katy highway. It was built in 1983 and changed hands several times. Hyatt is working to restore it to its original grandeur. They're not quite there yet. Public places are quite nice, but in our room (5104) the sink had pulled away from the wall slightly and settled about a half inch. Some of the corners had drywall issues and needed to be retaped. The TV controller was either not very intuitive or perhaps should have been replaced by one that worked properly. Temperature control was great. The room was spacious. The first floor bar offered food service, which was pretty decent, and the wait staff (Kristen) was outstanding. My choice of dessert was the air fried bread pudding. It's an interesting idea, but it needs a few tweaks if, like me, you enjoy the traditional soft custard consistency of bread pudding. There was a bit too much crunchy outside and not enough soft, smooth inside for my palate. Next time I'm there (and there will be a next time) I'll try the Key Lime pie instead.

Fine hotel for the price. Location is good to cover all you need with a rental car. Rooms are fine. Shop inside for coffee etc. Deposit om creditcard is the only downside. Will take a month before you get your deposit back.

Let me start off by saying the lobby of this hotel is amazing! The Koi fish brought an instant smile to my face and joy to my heart. Also, Danny (at the front desk) was AMAZING! He took the time to make sure my rooms/reservation were correct. BUT, what I can recommend to this 4 star hotel, is investing in white noise or some type of better installation. In my 39 years of living, I've never heard anyone having sex until last weekend. Omg, I am still traumatized. (I thought she was hurt) & I get it, hotels are usually where the deed will go down, but I've never heard it going on before. Even the 2 star or pay by the hour motels, have better soundproofing than this one. Maybe because my room was conjoined is why the sound was so clear (and loud)... Next time I'll do my research and see this is not the property to hold a sweet sixteen hotel party at. Lol

This a nice business trip type hotel. The front desk does not have the greatest customer service, but the people at the "Café on the Lake" were amazing... The rooms are pretty old with carpet on the floors... they were ok. If you're on a business trip, this hotel would be a great fit. If you're vacationing in Houston... not so great

I was lucky enough to pickup my reservation during the CoronaVirus policies Houston has been enforcing on every business at an extraordinarily cheap rate. The hotel is geared to massive conferences which makes their amenities plentiful. The atmosphere without the conferences makes you wish you could have a condo suite and never leave. Their restaurant was the perfect morning treat. The pond fountains, lobby plants and skylights makes you feel you are vacationing somewhere exotic. I absolutely loved the hotel and will try to score another visit in the near future to Houston just to stay here.

Nice hotel, with a few caveats … the mattress was too soft, room A/C marginal, and breakfast buffet was $25. I guess that’s why there was not a sole in the restaurant this morning. Covered parking was appreciated, but it is a bit far out of the action in Houston.

The hotel lobby is amazing ! The hotel is amazing. However, the hotel room itself gave a negative vibe. The beds were soft and wonderful. The room was spacious. Red flag no hot water !!!!!!!!!!!!!!!!!!!!! I seen other comments about no hot water, but I thought those people were over exaggerating because it has never happened to me. How am I suppose take a proper shower. Everything was done with cold water and this is very unacceptable. I am a huge fan Hyatt Regency, only hotel I will choose. The expectations of a hotel are a comfortable bed and hot water that is long lasting. I am so uncomfortable because I can not take shower. I am staying awake 24 hours just so I can wake up and find a hotel with hot water.

I rented a banquet room for my daughter bridal shower. When I tell you all I received excellent service, believe me 👌🏾 Mr Ryan Mullen put together the greatest tea party a bride to be would love and never forget. The food was excellent, the Mr Roberto and his service team did an excellent job as well. The guest was very impressed on how well everything went❤️ From the moment I walked in the building I was welcome with smiles and kindness ❤️ The service was excellent and they gave my grandchildren fish food to feed the fish👍🏾 Thank you all so much for making my daughter day perfect💕 Love the excellent stay as well❤️

Overall "acceptable" experience in our first trip here. Upon check-in at around 4pm found that the room that we booked was not available due to late checkouts, however they took care of us and eventually found a room. Customer service was friendly and professional. Parking was also plentiful, with easy access to/from the hotel. Hotel snacks and drinks in the store are WAY overpriced. $5 + tax for a 20oz. soda is unacceptable. The rooms themselves are in bad need of regular maintenance and updating. Found several items that needed maintenance in our room specifically; noted critical items below: 1. AC filter has not been changed in quite a long time, and had AT LEAST a 1/4" of accumulated dirt/dust. 2. Almost all of the room receptacles were very loose, posing a potential for electrical shorts / fire hazard.

I really enjoyed my weekend stay at the hotel! The lobby/atrium is gorgeous with the ponds, koi fish and beautiful plants! During the day, the sun shines bright through all the glass windows of the lobby. I would have to say this is one of my most favorite lobbys! Besides that, the food was delicious, drinks from the Black/Gold Bar were great and had friendly staff. The pool was quite quiet during the Saturday afternoon so it was very relaxing. Only reason I rated 4/5 stars is that the rooms are partially outdated. Would really have enjoyed more modern furniture and deco. I’d definitely go back!

The most beautiful place I've been!! Every person that works at the hotel is so lovely. The room was super clean, I never saw this before. I travel a lot and every time I get in any hotel room I check the room and have to clean it, specifically the toilet. In this place I had to do nothing just relax and enjoy. I recommend 100%

Was very happy with my stay here the staff was extremely friendly and helpful. The location was perfect for my trip. This place has a pool,bar,restaurant,and convenient store that serves up a pretty good coffee. Ask for Jackie to make your coffee and she'll knock it out of the park for you. I would recommend staying here and would definitely stay here again.

A/C super old and make a lot of noise at night and smell like fire (woke me up at night a lot) Super cheap bed sheets and very uncomfortable (could not fall asleep) Very small bathroom and door locks itself randomly and had to call engineer to fix in middle of night Random fire alarms in middle of the night (couldn't sleep after this) The bathroom water was smelly and hair dryer super hot and very cheap Looks beautiful outside and terrible old room inside The room was like 2 star hotel from the 80s. Never again coming back. I rarely write review for a hotel so this was definitely bad.

Centrally located to many areas within Houston and suburbs like Katy and Cypress. Close to the Memorial area and many shops and restaurants. Valet 10/10 salways anticipating your arrival and departure. Front desk service 10/10 goes above and beyond to assist with all needs and inquiries. Black & Gold Bar 10/10 delicious drinks and snacks. Loved the Assam tea at the market inside. House Keeping 10/10 Rooms, coldest air conditioning, comfortable beds, and the best strong hot showers. Beautiful weddings and other events are hosted at this location and worth it Older property yet is well kept. Pet friendly and loved feeding the coy fish. Will definitely stay again.

This hotel is very beautiful inside. My room was clean and nicely furnished. The staff was nice at check-in/check out. The breakfast was good. It was a buffet style with a $30 credit to your room after the fact, so it's free. I did not request anything from room service or have any problems, so I can't comment on that. The hotel isn't immediately surrounded by restaurants or any stores, but since you are next to the Freeway, you aren't too far from food. There is a store inside the hotel for snacks and necessities. I would like to go back to explore the other things they have to offer, like the pool and dinner restaurant. Parking is easy as well.

Really pleased with my stay. Booked a park suite as an explorist but I needed 3 beds, so I requested a third bed via text. When I checked in, I was shocked that they had upgraded us to the presidential suite. The suite is massive with 3 separate entrances in our case. It looked to be about the size of 4 rooms with a living area, two bedrooms, and 3 bathrooms. Really blown away by this upgrade and staff going above and beyond. The hotel in general looks to have been recently renovated and appeared very elegant. Perfect for business travel.

Nice full-service hotel. Good location just west of the city and near restaurants, stores and right off the I-10. Free parking is plus. Rooms are fairly standard but a little dated. Fitness center is above average. Encountered very good service with pleasant employees throughout our stay. I would stay here again.

Beautiful hotel and pet friendly! There is plenty of seating throughout so that you can relax. They have a bar called Black Gold and their service is awesome. It was pretty packed when we checked it out, but the bartenders were on point. 👍🏼

We haven't been to thus location since Hyatt took over the old Omni after the flooding. We have fond memories of this hotel as we stayed here prior to and after our wedding. The hotel is still a beautiful place. Check in/out was easy and the staff were super friendly. Although we did have an unfortunate accident of the fire alarm going off at about 6 am due to kitchen overlooking some toast. We had breakfast there which was buffet style and just average for what you pay for. Overall a pleasant experience and would stay again.

The entry way, dining, and lobby gave me a sense of luxury however, when I made it to the room, I was disappointed. The room was a bit boring and mediocre. The nearby ice machine did not work (minor). I requested another room to be closer to family and the second room looked the same but this one smelled of smoke/ cigarettes. In examining the room for cleanliness, I found a can of tobacco had been spilled near and under one of the beds. Had to request a vacuum from maintenance to clean the mess. There were no mini fridges or microwaves. The pool area was smaller then expected however, there was a outdoor kitchen so that was a plus. My overall stay was okay. I most likely would not choose to stay a second time.

Staff was very friendly and everything was kept very clean and organized. This stay was for a conference and business meeting. I would recommend the hotel for relatively small conferences and group meetings. The facilities were very well laid out. If of interest the fitness room has a good variety of equipment.