Spend five minutes every day with the average reception staff about the procedure for admitting patients in situations: acute pain, fever, tick bite, etc., this is the first thing. The instructions are step-by-step before your eyes. Discrepancies about admission should not arise between the receptionist and the receptionist at the reception. Uniform rules, requirements. And then at the reception it’s one thing, and in the office it’s another. The second is the ability to communicate with patients, ask questions, maintain an even tone in communication, don’t grin, don’t be sarcastic, there’s a subject such as deontology, repeat. Naturally, after repeated “kind” communication with the doctor, you will begin to be treated according to Google answers. In the autumn there is a peak in calls to an infectious disease specialist - the region is endemic for borreliosis, in the clinic there is not a single poster with instructions on what to do, where to go, how to save it, get it out... Again, Google helps. A multi-channel telephone, a switchboard, a line, but this is a necessity in our time, because it is impossible to get through to the receptionist. Never. Naturally, everyone knows about everything and can answer: if you don’t like it, go to a paid one. But I really want it, the level in a regular clinic is not high, but at least good.

For three days in a row I tried to make an appointment with a doctor by phone. I called the answering machine 6 times, patiently waited for the operator to connect, and in vain! At the fifth minute it turned off. It is absolutely impossible to reach the receptionist by phone! And if a person has a fever, do you need to call a doctor at home?! Who came up with the idea that you can’t make an appointment with an endocrinologist online, but only through the reception desk? This is absolutely inconvenient for sick people! Once again disappointed with the clinic. Who should I complain to next? And does it make sense?

I can’t say anything bad about the doctors, but the service system is very strange. Separate entrance for patients with fever. But to enter the office you need to take a card from the receptionist. And there the people are healthy, they are checked at the Central Entrance to ensure they do not have an elevated temperature. As a result, any meaning of a separate entrance is lost; the work of the person who measures the temperature at the entrance is meaningless. The sick and the healthy mix.

2 hours in line from the appointed time, 12 noon, and all the doctors went together to “congratulate” themselves in the next office, stayed there for half an hour. Disgusting attitude towards patients.

The reception desk is disgusting! There is no way to get through by phone, they are rude. We visited on Saturday 02/05. 2022 have achieved nothing! All that was needed was to close the sick leave. We arrived on Monday and were told that they would close PERIODLY. Today is Tuesday, and WHO is still there..... And what to do.....

A week in advance, I made an appointment with my local therapist for 08/25/23. The day before the appointment, I go into my personal account and find that the appointment has disappeared. I check the doctors’ schedule and it turns out that the doctor is on sick leave! No one bothered to warn. Then it’s more interesting, I’m trying to make an appointment for another date with another doctor, and the system directs me to my personal account - “You already have an appointment” So what should I do? The only phone number listed on the site absolutely does not answer!!!! CLEAN IN ORDER, PLEASE! If the doctor is sick, warn patients and provide them with the opportunity to make an appointment with another doctor! Is it difficult?

Five hours of calls to get a doctor. MTS withdraws minutes and money, and in response there is silence. It seems like the work is done in pairs. From 23 on sick leave. A girl came, I understand everything, but she is not able to make appointments. The cough doesn't go away. Inflammation of the lungs. Decide what to do with yourself.

Can't reach the receptionist by phone. They hang up, pick up the phone or don’t pick it up at all.. The people working at the reception are rude..

I would like to note the very bad attitude of the nurse at station 10. She is always aggressive and rude. Complete unwillingness to fulfill their duties! It is becoming scary that our children face such an attitude!

I thank the clinic workers for their prompt, professional work, sincere approach and positive mood even during a pandemic. Thanks to the pediatricians, neurologist, surgeon and girls at the reception. Thank you for your hard and low-paid work. I hope Vladimir Vladimirovich will raise your salary tenfold, you deserve it)