4/5 Rev S. 1 year ago on Google • 38 reviews
Took
a
family
member
in
for
some
unique
outpatient
testing.
Planned
to
valet,
but
they
were
obviously
overwhelmed.
So,
parked
in
the
garage
and
was
lucky
enough
to
get
a
space
very
close
to
the
hospital
entrance.
The
instructions
we
received
about
the
location
of
the
testing
were
not
helpful.
The
instructions
said
the
testing
was
in
University
Tower,
that
may
have
been
true,
but
it
should
have
just
said
Durham
Outpatient
Center
first
floor,
since
it
was
just
down
the
hallway
and
around
a
couple
corners.
Following
signage
to
University
Tower
took
us
up
escalators
and
finally
in
University
Tower,
but
not
where
we
needed
to
be.
Once
we
started
looking
at
signs
more
closely,
staff
members
walking
by
started
asking
us
if
we
needed
help
and
getting
us
pointed
in
the
right
direction.
Every
step
along
the
way
staff
members
took
time
to
help
us
get
where
we
were
going.
We
never
had
to
ask
anyone
for
help.
I
don’t
think
any
of
them
knew
what
that
rare
test
on
our
instructions
was,
but
they
took
time
to
figure
out
where
we
needed
to
be.
Once
we
got
settled
in,
I
needed
to
find
a
patch
of
grass
for
my
service
dog.
Once
again,
the
first
employee
I
saw
asked
me
if
she
could
help
me.
She
directed
me
to
the
nearest
access
to
grass
and
offered
some
other
options
too.
When
it
was
time
to
find
some
lunch
,
staff
got
us
pointed
to
the
cafeteria
and
every
step
along
the
way
we
had
help
offered
to
us.
Navigating
the
food
stations
with
a
large
service
dog
is
challenging
with
lots
of
tight
spots
along
with
lots
of
people.
Everyone
was
respectful
of
my
service
dog
and
whenever
I
apologized
for
him
being
in
the
way
the
response
from
employees
getting
their
lunches
was
always
reassuring
and
supportive.
Facing
the
lanes
to
pay
was
daunting.
Definitely
no
space
for
me,
my
dog
and
other
customers.
I
was
trying
to
figure
out
how
to
keep
him
out
of
peoples
way
and
the
cashier
said
my
dog
can
be
wherever
he
needs
or
wants
to
be
and
everyone
else
can
just
figure
it
out.
(I
really
appreciated
her
reassurance)
There
was
plenty
of
room
in
the
seating
area
for
my
dog
to
tuck
under
the
table
and
the
food
was
actually
very
good.
The
Nebraska
Medical
Center
is
a
large
and
busy
campus
with
lots
of
interconnected
building
that
can
be
challenging
to
navigate.
They
could
definitely
improve
some
things.
However,
it
was
clear
how
fabulous
the
employees
are!
Many
thanks
to
all
the
GREAT
employees!
You
are
what
makes
Nebraska
Medicine
a
treasure
that
serves
the
healthcare
needs
of
the
people
of
Nebraska!
