If you are trying to die this is the place for you. I've been in Vegas since 1995. The hospital then had a well deserved horrible reputation.I was told they changed, that's a lie. If you are a gambler this is the place for you. Maybe you want to live, maybe you don't. Don't bring anyone you love here. However, if you are waiting for a life insurance policy to pay off this is the hospital for you.You may or may not get appropriate medical care. If you have a choice...Choose someplace else. Valley is close. If you have asthma attack be prepared to wait at least an hour to get a breathing treatment. Hopefully you last that long. I can only imagine how many preventable deaths occur here. Please make sure that your in case of emergency contact knows it is against your wishes to be treated there. I wouldn't bring my worst enemy here.

I’m convinced they treat the patients here like experiments instead of gaining experience “- one of their nurses . I would give it a negative zero if I could.My experience was just absolutely horrible. I was literally asked if things were okay that they were doing and when I finally expressed I didn’t want to be worked on by students I was asked to . You have a right to say No when it comes to your care!!! Because of lack of knowledge and compassion and simply caring my life will never be the same . The charts are never accurate so double check your mycharts always !! It’s absolutely ridiculous how they talk to you - bedside manor does not exists here.

The Nurses are amazing. It’s so unfortunate that administration is so belittling and condescending towards staff. Gaslighting, while blaming and shaming the Nursing staff for not doing enough overtime vs hiring the correct amount of staffing is despicable and vile. Would you as a patient feel safe having minimal, overworked staff taking care of you or your loved ones?

Yesterday we arrived at the ER and 35 hours later we are still here some of the people are helping but more people are not helping than the ones that are it’s funny they keep saying they don’t have a bed upstairs so we have been here in MED 11 all this time she checked in Saturday at about 2:30pm and now it’s 8:48 pm Sunday and we are still sitting here the night nurse brought her a regular hospital bed Thank a million but other than that this is a joke I ask her to come her because they normally find out what’s wrong they told us the problem but still no Rooms available, next time we will go to Mountain View even though they are slow they will have a bed for her to be in , I’ve been dealing with people in the medical field since 2005 and I have come to realize that most hospitals Dr office , and any other medical office's are ran strictly by the nurses not by the Doctor’s not by upper management so the Nurses do as they please and no one does any thing to fix the problems and it keeps going on an on until someone dies and then the medical staff lies and gets out of it , This hospital at one time was the best place to come to back when I first moved here 30 years ago

Terrible long wait. It's absolutely unprofessional to discuss a patient s condition in the waiting room in front of other patients. I noticed the staff doing that a lot. Security was nice and so was the staff checking my client in. Just 6 hours was a very long time for my elderly client to be in a waiting room. If needed next time I will suggest a Quick Care. I understand that it was busy and a full moon...

DO NOT GO TO THIS HOSPITAL!! If you are in an emergency, they do not care! They will make you wait hours before you're seen. Once they call your name all they do is check your blood pressure & send you back in the waiting room to wait more. This hospital DOES NOT CARE ABOUT YOUR HEALTH OR EVEN IF YOU DIE RIGHT THERE ON THE FLOOR! I DEFINITELY DO NOT RECOMMEND & I wouldn't even send my worst enemy here

Chief Nursing Officer Debra Fox blames nurses for not voluntarily picking up overtime to coving her obviously purposeful lack of nursing staff, so instead of hiring more nursing staff, on 3/7/2022 she instead released a memo announcing mandatory overtime for all nursing staff, rather than hiring additional nursing staff. There is a decrease in patient safety when staff, especially nursing staff, work more than 12 hours per day, especially when doing so more than 4 days consecutively. This practice of mandatory overtime will endanger patients, and I highly encourage families of patients who suffer from the resulting poor outcomes to file lawsuits against the Chief of Nursing Operations, Debra Fox.

If I could have given this less than one star I would have! This hospital is a disgrace to the human race and allows staff to neglect their patients on a daily basis. Patient advocate? Don't bother! Patient care? Don't bother! They've already ignored calls and emails. They pretty much handed us a malnourished, dehydrated corpse when we finally got our father released and put into proper care. Shame on the staff that participated in this nightmare for 14 days!! Nurse James on the Trauma ICU was fantastic but the rest of the nurses and doctors could not be bothered to speak with our family. Shame on you all!!

These people just let anyone in to see your loved one. Despite my warnings, showing of police reports, they let my mother's abuser into her room to watch her die, then let him take her belongings without question. He even sent me a photo of her body just to laugh. I was out of state and helpless. It's been a month and "risk management" doesn't answer the phone, I've been trying to get her phone, purse with my daughter's photos, and everything else while trying to get this man out of her house because they let him just take her keys. I can't even go into the pain the family is in right now.

DO NOT give birth here horrible place to be the white nurses were horrendous one nurse said I was dilated to a 9 then another came in and said I was a 4 maybe 5!! So I got my epidural extremely early. One lady said if my boyfriend didn’t make here by 7 he wouldn’t be able to be with me while I was having my baby so I would be alone although the people downstairs said he could arrive whenever and he did. Just horrible the way they treat women and they ARE women. Do better

While hospitalized for a suicide attempt, I was searched several times like a criminal and every time they "found something" it was always nothing. Doctor Shaw (Or however you spell the name) was condescending to me and my family and just gave up and walked away after we tried explaining I was not insured. Got switched around between 3-4 doctors before I was released after nobody could decide what to do with me (also after only 2 days). It really makes me wish I did it rather than suffer through this hospital. Thanks for nothing. However, the food was pretty good.

Don't come here if unless you plan on dying. July 17th 2022 4 amSecurity is rude and will throw you out for anything, can't even attempt to be helpful or have empathy. Almost threw me out because he said i wasnt in the system after waiting over 2 hours. It took the nurse to come relieve the situation. Staff runs around confused, nobody knows what's going on. This place is a terrible horrible hospital. People come here because they need help this is absolutely a bizarre place to be if you need medical attention. I can't believe a place like this even exists

My mom had spine surgery nine months ago and the male Filipino nurse that my mom had very disrespectful and rude towards my mom. I was their in the morning to visit my mom to find her room a completely dark her blankets that she had on where not clean and freshly given to her and the nurses for that shift where not attending to my mom at all and my mom had literally had open spine surgery and the rude Filipino nurse that was their in the morning was screaming and being abusive towards my mom when in fact she was a patient their who was freshly out of surgery and to top it the circular device that was attached to her spine a part of it that help the blood drain came off and my mom simply needed help re connecting it and he came in screaming at my mom and my mom was in a lot of pain and was very worried. And the nurses who came on the later shift never really attended to my mom during her stay as a spinal surgery patient . To say the least the nurses where rude and disrespectful and at times abusive. I'll tell you what they really need to separate the school from the real hospital period and the on pediatric ward is no better I still remember what they put my son threw their I Do Not recommend this hospital at all till they separate the school from The real hospital period the patients deserve to be treated with respect and dignity and compassion period and I do not appreciate how my mom was disrespected and abused by the nurses that was supposed to offer pain relief and comfort during this trial in her life and they way they treated my son as well . They have a lot of fixing to do . Separate the school from the real hospital.

Bad service. This hospital needs more nurses and doctors etc. that actually cares about people in need of medical care. The wait in the ER is ridiculous and they seem to not care how long you are waiting to be seen because they’re either sitting pretending to work or walking around like they’re busy and you could still be sitting waiting for hours. I wouldn’t recommend coming to this place at all. There is nothing decent at this hospital just a front they put up to make them look good but I’ve witnessed so many complaints already and it’s just sad! Please do Better UMC. This is the worst experience I’ve ever had at a hospital!

Went into labor and had complications so I was admitted. I hated the whole experience! If I knew the hospital was for teaching others I would have went to another hospital. No one would listen to me. I asked for an epidural at 5cm and was given every excuse as to why I couldn’t get one at that moment. Before I knew it it was to late to receive it. Not only that I had multiple hands inside of my vagina stretching it while trying to push. Lets do better UMC

A hospital that abuses nurses while reporting $186,960 of revenue per employee in 2021. My previous employer took 10-30% pay cuts at the director level and above during the pandemic to shield and protect their employees, with all executives taking a 30% pay cut. This employer has only awarded executives with pay raises and larger bonuses while taking away nurse incentives due to “sour attitudes” and a “lack of volunteers.” In other words, due to the terrible treatment by management, as well as their inability to retain/hire staff/get people to work for them FOR FREE, they’ve punished their frontline nurses and publicly shamed them with childish terms. The executives of this sad excuse for a corporation, notably the CEO and especially the CNO should be absolutely ashamed of themselves. I truly hope the nurses find work elsewhere, which they can very easily and be paid more as UMC pays below market average. They deserve much better. Unbelievably sad.

I can’t support a hospital that treats their employees like trash. Debra Fox, CNO lacks integrity, pride, empathy, compassion. All the things you would want from a leader. To show how Debra Fox values her employees, she decided that “mandatory overtime” will be mandated and crisis pay will no longer be given to her “entitled” staff. (Her words) Why would “MANDATORY OVERTIME “ be needed if we no longer need to honor crisis pay? Mandatory overtime. Let that sink in. Not only is it unfair, but it’s DANGEROUS and a good way to run every nurse out, to where she will be mandated to work overtime….. oh wait.

The most unprofessional hospital I’ve ever been to. It feels so unsafe in there multiple angry patients, 2 staff members working, I asked a registration nurse for help and she just got up and left her desk never to be found again. I wanted to leave and go anywhere but there within minutes of arriving. Part of your wait has to do with the staff sitting around talking to each other and once the conversation is over they’ll get around to you. Witnessed it. Find somewhere else to go.

I really liked my doctor and nurse however, I have had the absolute worst billing experience in my life with UMC. I was told 2 times not to pay an invoice and they would re-bill my insurance company. I received a collections letter today. I spent 2 plus hours on the phone holding for help and was disconnected 3 times. I finally spoke with a real person who tried to help and she could not. She transferred me and once again disconnected. HORRIBLE! Never going back.

This is the WORST hospital you or a loved one could end up at! If you have the ability to go somewhere better, PLEASE DO! This is a waste of time and money! They'll have you waiting for hours just to discriminate against you and tell you they won't help you. The healthcare providers care more about their egos than your wellbeing. The medical malpractice is abundant here! They'd sooner let you or your loved one die on the waiting room floor than get you into a room. The staff is dismissive, discriminatory, untrained, uncompassionate, and UNQUALIFIED! I repeat, GO ELSEWHERE, like Valley if possible! I hope this place gets investigated and/or shut down some day, to be replaced with somewhere that actually cares about its patients!

This hospital's highest ranking staff member, which is a female, kicked me out of the hospital, after being diagnosed with M.S. because I told a nurse that there's no such thing as covid; after the nurse told me she didn't believe in it herself. I was told to get up out of my bed and to get dressed. I was then told that they will not have security to escort me because they didn't want to cause a scene. The woman then walked me to the front door and said to have a nice day.

I have never been to a worst hospital in my life. When you ask for an M.D and they send a charge nurse who hasn't even read your chart asking you the same questions. I feel like these people are incompetent and have a lawsuit coming. I will be writing another review with everyone's name. A person's life is nothing to joke around with and this hospital is a JOKE.

This hospital is a Godsend! They treated my husband with kindness and compassion. They saved his life and I am forever grateful to them. Top notch care! The other hospital that I took him from was horrible! Days without iv fluids and no antibiotics. When I got him here to UMC he was is bad shape. This is the best hospital!

5 stars goes to Sheryl or Cheryl Nurse. She was so kind, patient and explained everything. Felt that she cares which is rare in the emergency rooms Ive been to. Thanks to her I felt peace for a small amount of time. Thank you.

I'm so shocked right now, I'm sitting in the Emergency Room at UMC. We are in the back already in a room. A lady told the nurse can I have some Tylenol because her head was hurting, the nurse replied no you're not getting nothing. The nurse also said my head hurts from listening to you, you're a waste of my time. My question is WHY??? Why become a nurse if you're going to treat people like that. I will go elsewhere before going back to UMC adult emergency. absolute worst ever I never seen staff treat their patients the way they do

The nurses’ CNO Debra is trying to mandate overtime shifts every week for their nurses (without additional compensation). Nurses are also being blamed for the hospital’s current staffing shortages. These shortages, however, are due to administration failing them. They are unwilling to pay their nurses more money for OT and still nurses are working with unsafe staffing ratios. Maybe patients would have better experiences IF the nurses were treated better and had safe nurse to patient ratios. The CNO needs to go!

Your approach to a staff nurse shortage is appalling. Administration should be embarrassed over this message. See below from internal memo: “In response to the discontinuation of the crisis incentive pay, actions demonstrated by some of our nursing department members surprised and saddened me,” - it saddens you nurses are advocating for themselves? “First, there was no longer a need to continue this expense when our dynamic staffing needs could have been managed using voluntary standby and extra shifts/overtime shifts” - Key word “voluntary” something yo I don’t seem to understand. Please stop gaslighting your nurses and allow them to provide patient care… Do better Deb

Worst experience ever. They used to be a good hospital and I've this weekend was first bad experience. I have five transplants, neck and back fused and now have a low potassium and kidney problems. They admitted me Friday night, then took me off morphine and replaced with a laxative and Tylenol. I have chronic diarrhea from loosing gallbladder and putting me on laxatives made me check out. I went back because of another fall and hospital had me wait in waiting room from 9 pm to 4 am when nurse said I could take a ambulance to another hospital. Stay as far away as possible from UMC if you value your life. When Drs are actually working UMC is a good place. From what I seen I'm never going back

In Augest 14 2022 Waited in the back of the Er for 15 hours before I got a bed...I was there for 5 days . Found out I had large kidney stones that caused infection. I was nauseous dizzy and threw up. They changed my sheets. And used a white shower towel to wipe off some of the vomit. And she didn't get all of it there was vomit still on the side of my bedframe and on the floor. Nobody came to disinfect the floor or pick up the vomit with cleaning utensils . Every night there was roaches eating my vomit off the floor... I will never come back here. Should have read the reviews

I spent 12+ hours in the emergency room on April 6, 2023 and I was not alone. I spent about an hour total being seen and the rest was sitting and waiting. All they would say is they are busy. Then hire more workers!! That is so inexcusable. I’ve been there many times before Covid and never experienced that nonsense. The biggest thing is they did nothing to help my medical situation and also they discuss your medical issues while you’re sitting in the waiting area in front of everyone. I was livid and asked the doctor what happened to HIPAA law. I insisted on privacy when talking to me. Dr. Cooper said they really don’t have any extra rooms for privacy. I plan to file a complaint with the Feds about that statement. They have you sign HIPAA paperwork for what, when they’re not following the laws. No Excuses Are Acceptable. I don’t know what happened to UMCSN but someone needs to look in that ER and the way it’s being run.

Great doctors, horrible nurses, phenomenal food service members, terrible organization, and long waits If you have a medical issue that doesn't require an overnight stay, and can get into the surgery room quickly, I'd say that this place is a great choice, but otherwise I'd recommend looking for another location instead. The fact that the simple act of leaving felt like fighting against a brick wall, and that it took an additional 2-3 days after my planned dismissal date to be discharged should give you an idea just how mismanaged they are, and to pour salt on the wound, it turns out that they couldn't even do that properly, causing issues and delays on life saving material I needed post visit! And that's not even including the nurses, which vary from satisfactory to nightmarish. The nurses often had no empathy for the patients, and would often lie, ignore, and belittle them and their visitors. Just to make it clear this wasn't every nurse, but rather the majority of nurses I encountered during my week and a half stay. Most other members of staff where great and kind people, such as the case managers, as well as members from transportation, physical therapy, occupational therapy, doctors, and food services where all wonderful. Sadly though they aren't the people whom you'll be spending most of your time with, which is a shame, because if everyone was as good as the people I just mentioned I'd be tempted to give this place five stars, which I guess is a testament to just how bad the nurses are. To give a single example to just how bad the nurses are, let me tell you about one of them, Amy, who tried to (without warning) unconsensually take off my hospital gown nearby an open space. At best this felt like sexual harassment/public humility and at worst felt like the start to a sexual assault. Just to be clear, Amy did not actually physically assault me (or at least touch my genitals) but it was terrifying at the moment, not to have that it got worse when she then closed the door to the small bathroom, and inadvertently causing her to block off the only exit. This was not only unprofessional, but also emotionally distressing. I reported it to a hospital quality manger, and I figured that there'd be a change of nurses after such an encounter, but it turned out that I'd have her for a few more days afterwards, and the only reason I stopped having her was because the entire nursing groups on my floor was changed, likely as part of a routine event. These issues are just the tip of the iceberg, the nurses aren't the only problem, but I don't have the time to go into other issues such as the difficult bureaucracy, the wait times, the unreasonably short staff, and the genuinely impressive amount of incompetency that has many simple tasks far more difficult. TLDR: almost everyone but the nurses is great, but you'll be spending 95% of your time with the nurses, who are miserable, they are also very slow, so if it's an emergency it's probably best to go somewhere else, and if you have to stay overnight it's not worth your time going here. Also if you get a nurse named Amy, who appears to be of Asian decent and wears glasses, be aware that she will do what she wants without your consent, which may include forcefully taking off your clothes or touching you

I have been trying to get in touch with my mother who was rushed to the hospital over 24 hours ago. I am out of state, and I have no way to speak with her. Every single time I call for information about her condition, I am put on hold. I've been on hold for HOURS just waiting for someone to give me an update. Still no update. My mother is 71 years old with various conditions. And now she has covid. The lawsuit I plan to file if something happens to my mother will be horrendous. And I will be contacting every higher up I can get in touch with. Update 7/24/21: I received a call from my mother's doctor giving me a full run down of her condition on 7/22/21, with a promise to keep me updated since she is there alone and she is elderly. I have not heard from anyone since. Through MY diligent calling, I have now learned that she has been moved to a totally different unit (the heart unit) and I have no explanation as to why. I called and asked to speak to her nurse and was told by Myra that her nurse Yvonne would give me a call back. It is now 8:25 EST. I will update when/if I actually get a call. I'm keeping every name, every phone call, and every conversation documented - just so there's no confusion. I'm not understanding the difficulty with a quick few minute phone call just to update the family of a patient, but.... we'll see how this goes.

After all the horror stories, I've heard about UMC, I was scared to there. But after a closed head injury ( my cat tripped me, and I had a huge goose egg on the back of my head). My husband took me. I was seen quickly,. Because,it was a head injury, either a nurse, or employee called my name every hour. I personally, found the staff, from the security guard to the final P.A, to be helpful. And kind. I was grateful for the entire staff. My only complaint was the waiting room was very small. Thank you for the drsand nurse. The entire staff that helped me. And yes, I was there, for over 7 hours.

As a family member of a patient, my experiences are as follows. The positives are for the numerous staff members who, if at any point during my visits I appeared to be in search of directions, someone immediately stopped and asked if I needed assistance. Numerous staff also just take the time to simply greet you in passing. For those caring for my family member, I truly appreciate your time and kindness. To that I give credit and if that were my only interaction, I would give 5 stars. 7th tower: For the seemingly impatient and blatantly rude lady who visits rooms from Dietary, an attitude adjustment is definitely in order. The worst, most frustrating part of having a patient in this hospital, which in itself appears in need of major room updates or a rebuild, is the parking situation. Rather, lack of parking. There's nothing innovative about the parking design or flow. Actually, it's more like someone with no engineering or design experience just threw together a bad drawing and ran with it. Two-way, one vehicle at a time lane? Why? Wasted space. Many areas of wasted space. Visitor parking which is actually being overrun by employees instead. An entire parking structure dedicated to employees and are most preferring not to use it? Who wants to come to a hospital where you have family or as a patient, drive around for an hour or more and not get parking? People parking in the aisles, just waiting. Three vehicles parked in spaces for two. It's beyond ridiculous. It's a hazard. After all these years, you would think that a better system would have developed. I would give 1 star on this account.

If you have a child especially with sickle cell or any chronic disease please do not come to this hospital. If you are a parent who reads side effects and advocates for you kids and are passionate. Do not come here. Security likes to come and threaten to trespass you while threatening for your 7 year old to stay alone . When the 7 year old calls for only his mom and dad. When the nurses nd doctors get angry every time security shows up and security doesn't even want to listen to the doctors and nurses who tell security there isn't a problem. Worst hospital ever. The worst.

Good luck parking. Circled for over an hour and decided to park across the street. See how that is a problem when you need to return to said car with your loved one. Then you go in when told the day before your loved one could be picked up the next day. 1:00 in the afternoon and doctor hasn't even stepped in the room. Willing to bet she isn't discharged until 6:00-7:00 this evening.

I've lived in Vegas for over 20 years in dealt with hospitals and clinics here and become part of those who just gave up and ended up going to Mayo clinic in Arizona When my mother moved down here with dementia she fell in the shower and unfortunately it was sent to this hospital. The trauma unit was good everything that led up to her ending up in a stay for a few nights that's where it went downhill. The administrative staff here could care less about your wants needs or cares they have no empathy whatsoever and don't belong in the medical industry. We were treated like second class citizens when we had situations like my Mom calling and crying because she didn't know where we were they could care less. I really wish I could contact the review journal and start a case of elderly abuse here I am thoroughly disenchanted with this facility

Still doesn’t get the best review from me. Whole story: got there at 8:30 sat there for three hours just to get called back and sent back to the front. Why? Because I was mistakenly called. There were other patients waiting longer than me. This patient in my eyes needed more service than me, so why would you have her back and forth, and plenty of others, just to end up in the waiting room let alone this building for 12 hrs. I know this because it was few people I spoke to about this dilemma. For results that don’t take a whole 12 hr shift to get. I know this because I have plenty of family in the medical field. Damn near grew up in one of those practices. Not only did I wait 3 hours, but add 2 more on top after being told “you’ll be one of the next few people” ok sir. Got to the back and you can add 3 hrs here. Won’t keep going on because luckily I was serviced in that last hour. I do not believe that if I stayed here I’d be back. Can’t put in on the employees because it could be a managerial dilemma. Then again, employees could just be wasting others time as well. If I were you, if they schedule appointments set one because you’d probably be sitting in the lobby for 3 days.

Do not go here, went here because I am 18 weeks pregnant and was having bad cramps followed with bleeding staff didn’t seem to have any sympathy, besides the ultrasound tech and one women that checked me in, one nurse was like were checking you for covid which I had no covid signs at all and that wasn’t the reason I was there, swab all the way in my nose while I am already having really bad cramps, I just left to go to another hospital I will never go here again in my life. They don’t care about you just seems they are there because they have to be, and for the money..

Never would’ve came to this place by choice. I was transferred here from the quick care and was told how easy a fast the process would be to receive care. That was not the case, as I have been here 4+ hours with no diagnosis or treatment. Multiple people are in the waiting area experiencing even longer wait times. I wouldn’t ever come back here even if it was the last hospital on earth. The facility is filthy, the staff is very cold and uninformative except the nurse upfront with the security guard Cathy.

I had to get surgery out this hospital now the doctors or great most of them . But the nurses smh after surgery worst experience ever first they spilled half a bag of iv fluid in my bed then had to get a blood transfusion the nurse spilled the blood on my sheets so now my sheets or wet and bloody took them over two hours to bring me sheets and thats because my bf had to keep begging them till he told them just give me the sheets I’ll change the bed myself and that’s exactly what he did . They take all day to bring u water and I got my stomach cut open and they kept trying to give me Motrin after I told them it makes me sick even with nausea medicine, and the nurse actually got mad cause I didn’t wanna take the pills! So instead they left me in pain instead of calling the doctor and asking them if I can get a different medicine . So if I’m going to sit in bed in pain uncomfortable I rather go home n be in my own bed . If I could had I would’ve just did the surgery here and transferred to Henderson atleast there staff is friendly.

So been here since 8:00 pm and it’s now 2am. and I just spoke with the Dr this is so ridiculous my mom has been in pain for 5 hrs just sitting here she came because she kept having seizures due to the pain she was experiencing and UMC NURES aren’t very caring. This will definitely be our last tie coming here!!!!!! I wish I could give a zero star!!!!!!

My unexpected stay was as comfortable as possible. The room and hallways were immaculate. There was no "hospital" smell lingering. The nursing staff, residents, medical students, and everyone else was kind and compassionate. The food was restaurant quality. If not for surgical incisions and post-op discomfort, I would have thought I was at a hotel with room service.

Worst hospital ever. I will never let another family member go there again. Disrespectful Doctors and nurses. This hospital tried to KILL my BROTHER. They caused more trauma to him. Kept him sedated so they didn't have to care for him and he couldn't communicate with us because 1 day before he was suppose to be discharged. Intern doctor put a tube down his throat because he was snoring. All this just to run the insurance up. DONT TAKE YOUR FAMILY HER PLEASE DONT DO IT.

Terrible, terrible, terrible..... If they ask you what hospital you wanna go to never agree to UMC the residents the nurses are all terrible. My son got. Over 56 stitches in his face. And here we are, 8 hours later. And he still hasn't gotten his medicine because they are incapable of figuring out what Pharmacy is open 24 hrs..... the worst

Worst hospital I’ve EVER been to . Brought my pregnant GF here who had to sit in the ER for 4 hours bleeding heavily and in major pain. No sense of urgency. Security guard left his post multiple times to flirt with women in the waiting room. Staff was standing around in groups talking and joking walking back and forth not helping anyone or even looking busy. Communication between staff is terrible after being there for 5 hours we had to explain what was going on for a 4th time. Finally got a room in the back after asking if someone could help her just to find out an hour later they didn’t even know her name or have her on the board. Still haven’t seen a doctor, been waiting 6 hours.

Worst hospital ever!!!!! We have had a family member in this hospital for 3 weeks now. We have never been able to find out what happened to her. We had to fight for a week to arrange transportation to get home. It finally took me asking to talk to an administrator to get someone to call me and arrange the transport. The nurse that was over her the day of our family members transport called the assisted living about some medication when the hospital found out there was no doctors on the staff all the time the nurse at the hospital said "well I will see what I can do." Then after our family member was discharged and on their way to the assisted living the home got a call from the nurse telling the home that our family member was coming to here home with her IV still in her arm. The excuse the home got was "I was on break when they took her" We are very disappointed and will NEVER use this hospital EVER

How this hospital gets 1 star is beyond my imagination. This is probably the worst experience next to having a kidney stone or gall bladder surgery without any pain medications! I would not recommend anyone coming to this hospital unless their on your death bed! Truth!

I want to give all the staff here in the pediatrics unit 5 stars! From triage to admitting they were extremely thorough with my child’s care. I initially went into Summerlin ER, never again. All the doctors made sure they went down every avenue before discharging my child the were friendly and genuinely seemed concerned. I appreciate this very much, it was a bit of a scary situation and the way they approached the it made me feel comfortable. They answered my questions and checked in often.

They have a lot of disrespectful people that work there. They discharged someone that was admitted there that I am guardian of without telling me the test results and without informing me he was being discharged. I was talking calmly and politely but yet the operator decided to raise her voice to me and then transferred me. Then the next person yelled at me told me they don't have to do anything or tell me anything and then transfer me to someone that had some decency. The first two people need to be fired they should not be working with the public at all !!!! that was a complete embarrassment to their organization.

My favourite rapper tapak died here. I am very sad. Today I dont eat food. Children in texes also died. I again very sad. I dont drink water today. (Only beer). My comododragon for tapak family. RIP siddhu moose wala.

Absolutely awful experience here. We were in the ER with a serious medical emergency for 6 hours where they kept passing us over as they didn’t exist. All we wanted was a yes or no answer on if they could help us. We were from out of state at this hospital and wow what a difference! I felt we were in a third world country the service compassion and knowledge was that lacking!

Literally one of the worst hospitals ever. Staff is nice, I truly get there’s a shortage but it literally feels like they forgot us. We sat in a room for 6 hours with barely even talking to a doctor or a nurse.

The Ultrasound department is one of the most disorganized unit I have ever encountered. I scheduled my daughter for an ultrasound. The first time was cancelled as I was driving to my appointment; I had to reschedule and was told to come in at said appointment. As I checked in I was informed 15mins later that the physician that is supposed to do scan is not there.. again. Rescheduled the same exam at Desert Radiology and was done within the same week.

Their billing for cash pay patients is not transparent whatsoever, I had a few office visits and was told it would be $120 up front. I paid my $120, had no additional testing done to pay for and went on my way. A few weeks later I get a bill for more charges, apparently an office visit costs more than $120. Their employees have no clue what the up front cost is to tell a cash pay patient, they said all they know is to charge $120. I feel that as a cash pay patient with no insurance I should be able to ask and know what the cost is prior to treatment, so I can make smart financial decisions. I’ve been fighting with their billing department with the remainder of the bill, apparently the $120 is a “deposit” and the employees in office have no clue of the actual costs. Do not use UMC if you are self-pay, they are not transparent and you will end up paying more than they tell you initially so it’s a huge risk. Also their billing department has no sense of costumer service or care for other humans, they have no listening skills and will not try to understand your questions or concerns. They just want their money, DO NOT GO TO ANY UMC AFFILIATED HEALTHCARE FACILITIES.

The staff is amazing from doctors, nurses, cleaning crew and security! If you have to go to the hospital then I recommend this facility for you or your love one! They treat my father as if he is one of their family members! Thank God for this staff! Love you guys!

Went to the ER for swollen limbs and abs, shortness of breath, and back pain. I was alone as I have no one and I am legally blind and nearly deaf. The hospital staff refused to use pen and paper to communicate with me. I was admitted and told I had congestive heart failure and pnuemia. Not exactly sure what was happening as I was sleep deprived and not given any food or water. I was sent home with no follow ups, referrals, or meds. Just a couple of days later while trying to access my discharge paperwork online it has nothing. I contacted the hospital admin and they have no record of me being in the hospital. Neither does the ER department. They only evidence is my hospital bracelet and some paperwork I have. This is the worst hospital in Vegas. Stay away from them as you are more likely to be killed by the staff and get help from them.

Best hospital in the world. Every one is so professional and caring. Nurse Denita is super helpful and she makes patient feel comfortable and supportive. I strongly recommend this hospital if you are hesitate to go to see doctors.

I had 14 surgeries here in the past 20+ years... Wonderful staff. Great surgeons and nurses... careful several of the nurses get frisky...(Grin)

Great place, spent 6 days here due to surgery, everything one here cared about me, they did everything they could to make my stay as best as possible. Every nurse and assistant were very friendly and very informative, they made sure I understood everything that was going on, between my treatment and my medication. Don't change anything, best hospital in vegas. Thank you

There were aspects of my hospitalization that were good. Most of the care was good, but that was mostly by the nurses and the technicians. The doctors don’t care about the patient’s time, nor do they talk to each other. Four blood tests in two days?? It’s obvious that the docs pay no attention to what has been done, prior; they just order another blood draw! Never mind the impact on the patient! I checked in at approximately 5:00pm on Wednesday. Other than three tests on Thursday, I laid around most of the day. I was told that I had one test on Friday, and they could not fit it in on Thursday. Thus, an unnecessary day on Friday! Got the Friday test. I was given the all clear, and that I would be going home. THAT WAS AT 1:30!! ITS 6:00PM! Why? The docs forgot my prescription, which will help me stay alive! The Charge Nurse’s excited: “It’s Nevada Day. Nobody is here!”

I recommend this hospital for all mama that don’t know what hospital to deliver. Nurses on this hospital are the best theirs always checking on you making sure you’re good they make you feel like you’re home 🤍. -Jennifer Jandres

Lisa Livingston and her assistant are amazing workers, Lisa never stopped working she made sure all her duties were completed, while still making sure to attend to the patients in a great time, she definitely made my night more at peace. My son has a great pediatrician looking after him, I’m so thankful. Lisa your doing an amazing job!!! KEEP UP THE GOOD WORK!!!

I went into UMC with the Influenza B, and was experiencing heart failure, with no insurance. They took very good care of me. I thought that I was going to die. I prayed constantly and worshipped consistently and studied my Bible. Everyone was so nice to me and my family as they came to visit. I left the hospital better than ever with insurance in place and a new outlook on life. Thank you all who were there for me in this time of need.

Great medical care! I went through hell trying to find a hospital to help me and they went above and beyond from start to finish! Thank you for helping me last night! You guys are in the field for the right reasons, for sure!

They almost killed me while I was giving birth to my son. And almost killed me afterwards. If I could give a zero star I would. But that is not an option. If you are looking for a place to safely have your child DO NOT GO HERE!!

The doctor was thorough and the medical assistant was rough around the edges. I've taken my son to this hospital twice since the ones closest to our house are awful in Arizona. I didn't receive a bill the first time and everything was billed correctly. The second time their billing department hasn't submitted a claim to his insurance until I spoke to 4 representatives and a supervisor. Now instead of owing around $400, I owe $700+ and they STILL HAVENT SUBMITTED A CLAIM TO THE CORRECT INSURANCE!!! Not only the correct insurance, but they didn't ask to verify the correct insurance address either. I've gotten 7 bills now and they call AND text me repeatedly saying there's a balance due. Monica in their billing department takes great joy in not being an effective listener and not doing her job at all actually. After speaking with Christina, a supervisor, is when I received a bill for nearly double the amount. This was the last bill they were notifying me with before sending me to collections!!! This is medical harassment!! DO YOUR JOB AND QUIT HARASSING PATIENTS!! I'm sure I'm not the only one thats frustrated with their lack of professionalism and ethics. Would never go to this hospital again after dealing with this minor issue that could've been easily solved.

This place is a joke, especially the nursing department.

My 29 yr old daughter had a major surgery on her elbow. She was scared and had a few anxiety attacks after the surgery. Her surgeon, Dr Romero and his colleagues were phenomenal. He did what seemed like the impossible and he did it with care and confidence. Nurse Amy was the absolute best! If my daughter was in pain after coming off her nerve blocker(she had a nerve blocker twice) in the middle of the night she immediately came to my daughter’s aid as soon she came on shift and made her feel more comfortable and relaxed. She was present, has a wonderful personality, and knows her job well. I honestly don’t know how my daughter would have made it through with her sanity intact if it weren’t for Nurse Amy! Nurse Melinda was also very helpful and made sure that my daughter was taken care of and Nurse Jennifer brought smiles and sunshine to the room every time she came in. If you ever get that three person combo you will be in for a treat! Did I mention that Nurse Amy is the best?! We looked forward to her coming on shift every single day of my daughter’s 3 day stay. My daughter was happy and taken care of during Nurse Amy’s entire shift! She was like family to us and obviously cared about our daughter’s wellbeing. Every aspect of my daughter’s care was great. They have a holistic team that taught my daughter how manage pain at home and an occupational therapist that made sure she would be able to function with the use of only one arm at home. She was prepared both mentally and physically by the time she was discharged and a week after surgery she is doing amazingly well at home. I can’t thank her team of nurses and her doctors enough. Thank you UMC!

If I could give this place zero stars I would. I spent 4 days here with them running tests and not telling me results. I waiting almost 12 hours to just have a Doctor answer my questions and no one came. The nursing staff has some stand out fantastic people but the Doctor's for the most part can't be bothered to inform you of anything.

I just can’t say enough about the amazing care and staff at UMC hospital. Every staff member who entered my room in the ER treated me with great care and kindness. My nurse Kennedy and Angel were incredibly compassionate. Everyone including the cleaning lady who stopped in to wish me well and help me with my Television. Thank you all so very much🤗❤️

If dr Parhizgar doesn't kill me today. I'm moving to Arizona, because UMC physicians and some of their associates have a God complex. They're not really there to help you. Hell, they will be assigned as your doctor and not come see you. Take two tylenol and hope you make til morning. 🙏🙏🙏🙏

Excellent care. Great Doctors.

My mom went to the hospital and the cna Elizabeth at the 4 North unit was amazing. She made a very stressful situation, a lot better with her amazing personality and amazing smile. Thank you so much for everything!

I've been in better hospitals and I've been in worse hospitals. Staff was trying to and knowledgeable. Food was okay for hospital food but I'm diabetic and it was very carb heavy even though it was supposed to be a diabetic meal.

Staff was very friendly and very efficient. Everything had a rhythm and everything went exactly as stated to me. I really enjoyed the friendliness of the nurses. They were not short with me they had conversation with my wife and I. They actually had heated blankets which was super cool. The admins that walked me through the process were very efficient and answered all of my questions

Couldn't get a coronavirus test. They wanted to charge $500. They rather put profit before your health. Thank you for nothing.

Great hospital and friendly staff. A little slow but the wait is worth it. Blood work and CT scan, MRI are fast. But you will have to wait a little bit longer on the doctor to come and see you about your findings.

Got my heart ablation done there. I had an awesome experience with the staff. Everyone was very nice and friendly that I did not feel too stressed about the procedure. Also... the food they gave me when I woke up was bomb!

Currently waiting in the back room. It's going on hour 5 since I was given an IV drip. My banana bag was been done for hours and I was not checked on as other patients were doing that process. I really do have patience because I'm very understanding when it comes to health. However, as my husband is unable to come back here , he decided to call the front desk to get an update. They told him no , which I understand as anyone can call and say they're your spouse, but when he called someone finally spoke to me and said "call your husband". That MA or Nurse then stated my labs were ready , but asked why I'm here. I have not eaten a morsel of food as my symptoms wouldn't allow it 5 hrs ago, had they checked on me sooner, they'd know one of my symptoms had gone away. The ma/Nurse finally gave me a turkey sandwich. But now I see MA's coming in consistently checking on everyone else here and then giving me weird glance as if they're waiting for me to crack....My labs have been back? Since when? If it wasn't for my husband calling to check on me, I'd probably have to wait another 4hrs to know thar info. I know it's Friday and other people with more serious threats to their health get pushed ahead, but at least check in on me or give me an update....also I've read on a previous review of this place that hippa is not applied in this back room because they're giving diagnoses in front of everyone in this back room. It's kind of uncomfortable hearing others private information, but we have to advocate for ourselves. I respect the medical profession, but come on UMC get it together! Ps. They kept calling lthis other woman's name throughout the night in this room and she's nowhere to be found.....hopefully they didn't get a mixup. Two stars only because David who drew my blood, he was very kind, but even he didn't want to interact with me once he saw I was still here. I haven't been rude to anyone here. 😕 I just want to know my results and know my next step. *almost hr 6-still waiting on my lab results.

I received excellent care, caring staff, and insightful knowledge during my stay after a motorcycle accident here. Everything went as smooth as it can possibly go with my kind of injuries and they were able to help me swiftly with no problems. Thank you UMC staff!!

The ER team is excellent! Nurses & Dr’s are extremely efficient and compassionate. Michael is the best ER nurse I’ve had ever! He was beyond remarkable and understanding!

Nurse Erika at the day surger center was wonderful. She was kind and patient. She herself deserves 5 stars. But the other staff are just passable. Thank you.

Not sure why I didn't read the reviews before going here. Fraudulent billing practices and complete lack of service. Nurse Practitioner could barely speak English, and response to any question was "read online". Complete joke, absolutely no medical expertise. I filed a complaint with the NV Attorney General and BBB following the visit here. Not worth the hassle, just don't come here.

On July 19th, I would like to express my deepest gratitude and appreciation to the outstanding pre and post op nursing team at UMC who took incredible care of me during my recent electrocardiogram/ Ablation procedure. Their professionalism, expertise, and compassionate attitude truly stood out during my time at the hospital. From the moment I walked in to the moment I left, they made me feel welcomed, at ease, and confident in their abilities. The nursing team displayed exceptional knowledge and skill, ensuring that I was comfortable and well-informed throughout every step of the process. Their attention to detail, dedication, and empathy made a significant difference in my experience, and I am incredibly grateful for their exceptional care.

Nurse Adeline Favela was so wonderful and highly informed truly professional and highly patient wow!!! If all your employees were like her you would never ever have a complaint from your patients or anybody else in the hospital she is a good hard working nurse and a great team player and support thank you UMC for having Miss Favela for our care. For our community here in Las Vegas please make her a trainer so that others will be able to administer services like she does with such a great positive attitude positive spirit and a great smile and concern for the patients thank you!!

Hello, uhm I haven't visited this hospital as of yet but I heard good things would come of it. I been living in DKA for a month now and even though I don't want to worry my family I'm starting to feel stranger my body feels weak and I've been to desert springs and sunrise no luck. Would this be the hospital for me ? I need help

For approx 2 years, I have received false email from this company stating that appointments are scheduled and of bills to be paid (address on email is 1800 W. Charleston). Evidently, an unknown person is fraudulently using my email. Since I do not live in Nevada and have never visited this facility, I have made at least 10 useless phone calls to try to assist them rectify their error and avoid potential fraud to their business. I'm finally giving up. From now on, when an email makes it through to my spam folder, I will go to their site and continue to write repeated negative reviews until they finally decide to rectify the problem. Good luck to anyone who actually goes to this facility and find they need to try to correct an error.

I came in to the Good Sam ER with chest discomfort and was immediately given an EKG and taken in to a room. I received prompt and friendly treatment from the staff. I was assigned a nurse of my own, which allowed me to get special attention. ER notified my cardiologist, who quickly arrived and diagnosed the likely problem but nevertheless scheduled a test to be sure. After the test, I was admitted to the hospital overnight for observation. During this time I received outstanding care from doctors, nurses and other hospital staff.

Broke my ankle. Referred over to trauma center, then orthopedic surgeons, stayed in the hospital for 2 days. Loved everyone that I met here. Everyone was caring and kind. Would highly recommend.

They had my fiance sitting there for 12 hours just to not be able to help him. He went in for a UTI and they said they will not give him any antibiotics or pain meds.... He's been fighting a UTI for an entire week before going to ER at UMC and they did not help him... They will make you sit there for hours just to get w.e money they can out of your insurance and send you home with no luck. In 2022 I set there for hours as well for sinusitis and they sent me home after 8 hours telling me I had a cold and suggested that I purchased over the counter medication. The next day the sinus infection I had got worse and I ended going to sunrise, which I set there for hours as well but at least I was given a prescription for antibiotics and pain killers that got rid of the infection after one week of medication. UMC is thee worse hospital I've ever visited and they hire just about anyone... That's why the service you get from the medical unprofessionals that work there is garbage. If I could have rated it 0 stars I would have.

It only took one nurse, "Anna", assigned to me on 1/18/24 to destroy all other experiences with other nurses. Was admitted on 12/28/23.When nurse Anna arrive at her job shift, it was obvious something was wrong. No smile no greeting. 730 pm was starting time. It is now 917 pm and still no help. Monitors are still beeping. One of the hardest jobs I'm sure, but i seriously question if this is the right job for her.

Don't come here if you're having problems for more than a month because you're just going to sit in the lobby all day and night until they feel like it

Worst hospital I ever been to in my life they are slow the service sucks and they don't communicate with you

Excellent