Just want to say the staff treated me well, even the lady who looked disgusted with everyone was good. This review is for Dr. Ramin Etebar. I wish I could give a zero star rating. I went to get tested for strep. I waited in the lobby at the UMC on Buffalo for over three hours to be seen by a doctor. When I’m brought back, Dr Etebar asks for my symptoms and checks my ears and throat. He said I had an ear infection and left within two minutes of seeing me. It was over so quick I didn’t have time to ask questions. When my prescription was filled out, I asked the woman about getting tested for strep. The nurse who took my vitals even made a note of it, and Dr Etebar didn’t mention my request when he came in. So the woman went to get the doctor again. When he came back, he was so rude. The first thing he said was that he checked my ears and throat and gave me my prescription. I could have been on my way already. The prescription was an antibiotic. Ear infections can be caused by a bacteria or a virus. Sore throats are often virus unless they are strep throats. I told him my concern about taking the antibiotic when there was a possibility of it being viral, not bacterial. I wanted reassurance that the antibiotic was what I needed, whether it was him explaining his decision or getting a swab for strep throat. He’s the doctor, he has the answers and resources! Or not. His response? “If you want to have that idea and blow your ears out, then go right ahead.” So no, I didn’t get tested. I didn’t get an explanation why an antibiotic was prescribed. Then when he left the room, I heard him tell a coworker about me and how horrible of a patient I was. I’m never going back to this doctor. I’ve never had anyone speak to me the way he did. So if you go to any office he goes to, ask for a different doctor! You’ll save yourself a lot of grief.

These people are awesome! I came in with a headache that wouldn’t go away. My doctor didn’t have an appointment and was seen quickly by Dr. Liu. The nursing staff was quick competent and nice Deyang, Emily, Adona and Ellen were just lovely. This is the third time I’ve been to this quick care, and I’ve never had a bad experience with them. This time was especially nice because the shot that they gave me relieve my headache and it was non-narcotic so I could drive. If you are experiencing a medical need in your doctor cannot get you in. I definitely recommend you coming to this so quick care.

Great customer service. The people were friendly, kind, and knowledgeable. The only thing that was a little off was that the billing isn't transparent because they can't tell patients how much the visit will cost up front. But, regardless, the providers made the visit well worth the price because they were excellent.

The drs here do not care and will not fill out medical release form. Do not come here they don’t care about you or any pain you are in. They also left my door open. I can hear them talking about me as a Patient too.

I hate to leave this place a negative review because the doctor and staff were nice and helpful but unfortunately I received an additional bill in the mail which I'm not too happy about. I called ahead of time to find out how much it would cost for a visit - I called several places and they said the cost was $120. Cheapest option I heard all day so I went there. When I arrived, I asked about payment options if I didn't want to pay $120 upfront and the girl explained I could pay in full or make payments on the $120 and that if anything else was done in the office I would be sent an additional bill. So I paid the $120 upfront. Nothing additional was done in the office. So I received another bill in the mail and the billing dept is now saying that my $120 is only a deposit. At no point was it called a deposit or explained as a deposit. I feel misled. Granted the second bill is not some obscene amount but it's the principle. You need to be letting your patients know that they are going to receive another bill regardless of whether or not any additional services are provided.

Went here yesterday sick as a dog for a Covid test showed up at 1:30 was asked to wait out in my car and that I would be seen in several hours. Waited over 6 hours in the truck shivering sick, kept calling the office they in assured me that I would be seen. I finally gave up and left at 8 o’clock at 8:20 PM they called me and told me they were ready and since I was now on my way home 7 HOURS LATER I couldn’t be seen. Now I’m so sick, my symptoms are much worse thanks to UMC Summerlin quick care and I still never received the test and could possibly be spreading this very contagious Covid-19 to the community. UMC Summerlin quick care should be ashamed.

I’ve waited 3-4 hours. Paid $120 for deposit not including the actual bill. Had to come in for a check up on my ears because of how intense the itch was inside my ear. The doctor told me he saw nothing wrong. I went to get a check up at a different place and the doctor told me I had an infection on my left ear. Really felt like the people who worked there didn’t care enough and they just wanted your money. I felt like I was been lied to. I WOULD NOT RECOMMEND ON COMING THERE!

Worst place to ever, I had two experiences with location each one is the horrible. First time I was maybe I am wrong but after the second time I am pretty sure this is not a medical facility but a fraud money thriving company. First time after I broke my finger I went there I had to wait 4 hours with a broken finger that visit a doctor after the doctor showed up he asked me what happened I told a a ladder fall on my hand !! Then his answer to every question I asked was a ladder fall on your hand !!!!!!!!!!! I told you that doc !!!! What university did you graduated from medical or politics ??? Then I had to wait two more hours while the doc was flirting with other female staff and I could hear them ! Until they told me I can go home Then months later my daughter had ear ache and we went there the last simple suggested an ear wax cleaning and charged us $650 for that !!!!!!! While it was not the cause and still I had to take her to another doctor to learn its an ear infection because another reason. Even if you are dying avoid going there !!!! They might charge you a arm and a leg for literally doing nothing !!! Worst doctors worst attitude from the frond desk all the way to the doctors and nurses. AVOID THIS PLACE

I don’t usually like to leave bad reviews but this particular experience was enough for me to say something so that hopefully it’s addressed and things can change for the better. I had a cold for about a week that was lingering and for 2 days my throat was not feeling any better therefore I decided to go to a quick care after I got off of work. I called a few minutes before they closed to see if they could still see me and the receptionist said as long as I get in before 8pm which is their closing time. Made it about 8 minutes before closing. Walking in, one of the receptionist greeted me with a lot of attitude and pointed at the screen to check in. Once in the back the nurses were very fast friendly and efficient however once doctor Ramin came in to see about the symptoms I was having (sore throat, congestion) he responded with “If you’ve been sick for about a week now why are you just now coming to see us at closing. You know there’s people who have been working 12 hours and they’re hungry and have families they’d like to see.” At first I thought he was saying it half jokingly but his tone of voice changed very quickly and he turned out to be very serious. I felt the response was not just rude but unnecessary as I was clearly not feeling well and I called to see if they could still take me in. I didn’t feel I got the care and attention I (paying sick customer) deserved. I understand that I went just before closing however it’s inappropriate to harass ill patients. I’d avoid going to this place as I’m not the only one that apparently has had a bad experience. I do hope things will change for the better because ultimately I felt I not only didn’t receive the care I needed but also got put down for even seeking help at all.

The staff here was very nice. The doctor however was not. He came into the room and did not examine me. As I was trying to tell him the reason I was there, he rushed me and told me to get on with it. He said he would send in a couple of prescriptions and walked out. I spoke with his nurse to ask about other options for checking my symptoms since he wasn’t listening to me. She went and got the doctor and he came back in yelling at me about why I felt he didn’t give me an adequate exam. I asked him what made him think that he didn’t need to explore other options for my symptoms such as an ultrasound or similar. He said his experience and medical school gives him the right to do this. He kept yelling and asking what I want from him. I told him I would be leaving him a bad review which didn’t matter to him anyway. No one should go to this place. It was a waste of time and money. I wish I would’ve chosen a different place to go to where they value their patients and treat them as such.

The reason I had to go to the quick care was because I was having an allergic reaction to something and my neck and face broke out in a rash, so I went to this quick care and the front desk and nurses were great! The wait was not long at all too which is a great plus. I went a month ago, saw Dr. Keshavan, my skin cleared up but then flared up again yesterday so I went back and they prescribed me the same medication. GREAT. I go home and started to have a new alarming symptom so better to be safe than sorry I return the next day just to be sure and everything and everybody was amazing! — until Dr. Liu came in. He is the reason why I hate going to doctors and hospitals. He immediately came off condescending and made me feel like I was being dramatic. He would respond with “let me give you a clue…” and “think about, think hard…” I told him to not talk AT me and to talk TO me and to educate me and tells me what’s going on. I felt like we were going in circles so I gave up and told him to just continue with the treatment (he recommended a steroid shot for my allergic reaction) so the nurse came in and gave me a shot and said we had to wait for 15 min just to see how I’ll react since it was my first time. I immediately felt pain and was non stop shivering for 20 min (I’m sure it’s a normal reaction 🤷🏻‍♀️), she kept asking me if I wanted the doctor to check me out and I kept refusing because I’d rather take my chances in the street then to let him tell me something I already know. Again 5 stars for the front desk and nurses! Maybe it’s just me but I prefer the doctors I consult with to not be condescending jack-wagons. 5 stars for my other 2 visits, 1 star for my recent visit.

DON'T GO HERE! EASE READ MY REVIEW! I'd give it zero stars if i could. My gf has been sick for almost 3 days and it's been progressing pretty quick. Did 2 covid tests and they came out negative, so we figured it was time to go see a doctor. We waited in the waiting room for 20-30 Mins with no one else in there.... Went into the back room where we waited 20 more minutes.... When the doctor finally came in, it went even more downhill from here. We told him her head cold/sinuses were so bad, that she couldn't hear very well. Between his accent (Asian) and the mask, my gf couldn't hear anything he was saying. As she kept asking what, he got more and more frustrated. Basically, he said it was allergies. Never even entertained a sinus infection, didn't even offer amoxicillin, a stronger nasal spray, or anything else. He literally told us to use Claritin/Zertec.... And it'll go away. He told us if we CONTINUED to have problems, that we need to go see a SPECIALIST. (ENT/allergy specialist) uhm, what?!? We are grown adults that have lived with and managed allergies our whole lives. This is NOT allergies, this is a cold or something that has more than likely turned into a sinus infection, and one that OTC meds are barely doing anything for. I have had better results with CVS Minute Clinic. Hell! TELEDOC is better than the care we had here. AND YOU DON'T EVEN GO SEE ANYONE FOR THEM! LOL! Not to mention, while she couldn't hear almsot anything he said, at the end of the visit, she said "so you're saying it's just allergies?...." His response was, "what did I just sit here for 15 minutes talking to you about?" (as he laughed in disbelief) We told you she couldn't HEAR WELL! maybe this guy needs his hearing checked! At the end of the visit, we weren't told anything about billing or cost, or anything. I did approach the lady at the computer desk as we left and she just said, "you're all set. Have a good night." I mean, my fault for not asking more questions, but she was with another person at the time. Didn't seem like she wanted to answer any of my questions. Or I'd assume she would have said "any questions? OK wait one moment I'll be with you." but no... I got brushed off. 🙄 TERRIBLE SERVICE! TERRIBLE "DOCTOR" PLEASE! DON'T! GO! HERE!

Everyone with whom I came in contact with at Quick Care on Buffalo and Lake Mead Boulevard was helpful, knowledgeable, and professional. I want to give a shout out to Dr. Estebar, nurse Emily, Adona and Ellen. The front desk was quick to process my information and to get me in to see the doctor. All went very well and smoothly.

All the staff in the front were awesome. The person that triaged my daughter and I was rude and the doctor DID NOT do his due diligence and see what was going on with my daughter so currently at ER at the Lakes. The doctor that she saw this am said she had a "common cold" well sorry doctor but, 105 temperatures ARE NOT JUST A COLD!! Your other doctor swabbed my aunt and she has strept! Expect for me to call and file a formal complaint once I have all results from ER at the Lakes!

I went in for two things. The first was for a prescription refill. I do not have a primary here in this area and needed a refill, which I shared the exact picture of. Next, I had some symptoms I shared for something else. The DR. did not prescribe enough of the medication refill I needed and has now caused more inconvenience for me to have to make another appointment. In addition to prescribing a cream, I told him I can’t even use. For the second thing, he forgot completely to address it or prescribe anything to help. Not prescribing enough, prescribing the wrong medication and completely forgetting to prescribe at all, is horrible. In addition he said I could get a primary next store, the receptionist booked it for “tomorrow”. I agreed and left, thinking I was finally done. I walked out and had another patient come out yelling for me saying they made a mistake and that I needed to go back in. I went back in to learn that it was not “tomorrow” but “next month.” That’s a huge difference. After leaving again, I had to call back and ask about the other symptoms and prescriptions that were completely forgotten, and not addressed. The Dr. said he would send a prescription over for it. What a waste of time, multiple appointments, multiple trips to pharmacy and copay $80. I was not cared for, in fact, their lack of service is prolonging the issues. I would like a refund for such poor service.

The Summerlin location was a pleasant experience from the receptionist who was friendly and helpful. The nurse Melissa was very kind, through and I didn’t feel rushed. The Dr. Ramin Etebar was Phenomenal and he was very through. I really appreciated him. The staff was Amazing and Positive. I hope they all get a raise. Thank you, All, So much . It was quick. 💜💜💜

The front lady and triage nurse were great. I came in for chest pain and a swollen ankle. After getting my vitals, which were great, I was put into a room and waited for a doctor, they didn't even tell me who my doctor would be. A random man came in, who happened to be my doctor, didn't even introduce himself as my doctor or say his name. I figured out his name by looking at my EKG. He was with me for a maximum five minutes, asked barely any questions and said he'd order an EKG for me. The nurse comes in to do my EKG, asks me to unhook my bra but didn't tell me I'd need to take off my whole shirt. She then pulled up my shirt which exposed my entire chest and I was shocked. They did the EKG and it was normal. Dr whatever his name was because he didn't even introduce himself to me, came back. He said my EKG was normal, asked if I had GERD, I said yes and explained which he didn't even let me finish explaining and walked out of the room. The nurse came back with my discharge paperwork and said I have GERD and prescribed me omeprazole. I asked her how they came to the conclusion that I have GERD. They only ran an EKG and my vitals which were all normal, but didn't order any blood test or other tests that can confirm my chest pain is only from GERD. The standard diagnosis for GERD is an endoscopy with a biopsy, WHICH THEY DID NOT DO. They only ran an EKG, asked me if I had previous issues with GERD (I have in the past but no longer do if the doctor would let me explain that before he walked away), and diagnosed me with GERD. The triage nurse and front desk were very nice and attentive. The doctor, don't even remember his name cause he couldn't bother to introduce himself, was with me for a maximum of five minutes and asked a few questions. The nurse just lifted up my shirt without explaining that I needed to take it off for the EKG and didn't even bother letting me cover my breasts for modesty. When I asked her how they came to the conclusion I had GERD, based off one test not even related to GERD, she couldn't answer me like I was stupid and didn't know what I was asking about. She just explained what GERD was and that I shouldn't skip meals or eat spicy foods. Did I come to urgent care to get lectured on my diet? NO. I came there to see why I was having chest pain and if there was something wrong with my ankle. Which the doctor barely looked at and prescribed me over the counter ibuprofen for. 0/5. Terrible and scary experience going to Urgent Care for the first time and alone, and these people made me even more scared to advocate for my health. Unprofessional and horrible.

They do not give you the courtesy to let you know how long it is going to be seen when you check in or get out in a room. My daughter was literally crying cause her throat was hurting. We waited for 3 hrs and still didn't not get informed of any wait time. I asked the back office how long and get had no estimate. They did not even swap her to have any results ready before doctor came in. After 3 hrs, Dr. Liu just came in did a strep swab and a viral swab. I asked him if that’s what his doing and he said no just a strep. Then he took another 20 mins running the test and it’s only suppose to be 5 mins for strep. He came in said it was negative and he wasn’t going to prescribe her anything because of that reason. He then said he was saying that viral culture that I asked about and wait in results. My daughter throat is clearly swollen on the right side and you telling me that you going to wait to prescribe something just in case? And this is Friday going into the weekend smh. Now this morning it seems like it’s going to the other side.

OMG! My new Urgent Care! I will never go anywhere else! What a great Friday to get some stitches done on my face! I walked in about 1030am, into an uplifting atmosphere and an empty lobby. I was immediately greeted by Shirley at the front desk who was really concerned that I was ok with a bloody face. We had some good laughs! She's amazing. Absolutely love her soul! I was put in a room in under 2 minutes. The nurses, Ellen, Adona and Emily are fabulous! Great attitudes! Fun vibes! We were all laughing, and I took a selfie with Emily for the records! Lol! She's the best. But most of all, huge shot out to Dr. Liu!! Awesome bedside manners. Fun, great personality. Very easy to talk to. He's excellent at his job. Very knowledgeable. He explained how my stitches might look bc of the location of the cuts. I had faith, and he delivered! Beautiful job Doctor, thank you! I didn't even use the numbing stuff, and without it, he was still so gentle, talked me through it the entire time, explaining every detail, but preformed perfect stitches! You rock! Yes, u can totally be a plastic surgeon! Haha! Thx for the laughs this morning team! And thx for getting me in and out so fast! I'll see you in 7 days for the removal! Highly recommend this location, entire staff was ON IT TODAY!

I waited 3hours To find out I have an infection in my Lungs then they came back and said the machine broke again so 3 and a 1/2 hours I sat there for nothing then they come out and say oh you don't have covid.. Then they send me to CVS with the prescription that can't be Filled. I can't reach the doctor he's at lunch for 2 hours so I sit here suffering Filled filler and when I call back and try to get hold of them they say Phil Filled Filled

I took my mother in for urgent care on Monday, November 29,2021, sometime after 4pm. Due to her experiencing some very bad abdominal and lower back pain. There was a wait which we didn't mind waiting and it seems like it gets busy around that time frame between 4pm-5pm. The ladies working at the front that check you in are very nice, based on my own experience with them. I usually go in for my weekly Covid-19 test and they are always very nice. The nurses I've had encountered at this location are also very nice. My respects to the nurses because in my opinion they work hard and they are the ones who explain things to you better than the actual doctor does. The reason for the one star is the bad experience with DOCTOR ZHENG K. LIU. He came in and introduced himself and asked what was going on with my mother. As I tried to explain to him what my mothers symptoms were, he just wouldn't let me finish explaining properly. As I was explaining, he would ask me another question and then I'd try to answer that question and so on and so forth.You may ask yourselves why I was doing all the talking, that is because I was translating for mother. His tone of voice on how he spoke to us was very mean and rude. He made us feel stupid and he didn't seem like he cared. Maybe he doesn't even care about any of the patients that come through. I even thought maybe that's just how he talks, but then again I think that regardless of who you are you should speak to people in a more courteous manner. I was very upset that I almost told DOCTOR ZHENG K. LIU, we were done with him or maybe ask for another Doctor to attend us. But we got through it, and I bit my tongue and tried not to disrespect him. He did recommend I take my mother to the nearest hospital, due to her condition. He left the room and shortly after a NURSE walked in. The NURSE, I wish I would have gotten her name. But she was very nice and explained to us what the test results were and suggested as well to take my mother to the hospital as soon as possible. In Summary this UMC Urgent Quick Care's Doctor that we got was not very nice. Maybe there are other doctor's who are not like DOCTOR LIU. But I wouldn't recommend anyone that I know go to this location on Buffalo & Lake Mead, for any medical services that require you to be seen by a doctor.

Worse facility ever Shirley is rude and wants to avoid a call by placing it on hold for hours!!! They said the prescription was sent to Walgreens at 11:28 it’s now 4:530pm and they want to blame Walgreens. Poor service!!!! I will also complain to our insurance about this location UMC on Lake Mead and Buffalo in Las. Vegas NV. They are really quick in taking your 40dollar copay!! CEO should rehire new employees that are not lazy and train them to do the job right!!!

Avoid this place we have been seen by Marizel Yukee for my daughter and now. Felt like I was bothering her amd asking a favor to be seen. she is not approachable at all and was not very kind with us. Really bad experience. Some nurses should know that their jobs goes along woth caring for people

First of all the lady Shirley who answers the phone needs to be FIRED. I have never encountered such a rude, bitter, argumentative old lady in what is supposed to be a caring medical facility. Do us a favor and RETIRE. You have no business being the front face of a business where people are not feeling well. This is my 2nd time in 10 days having to come back here to have a doctor look at my issue. 10 days prior I waited 3 hrs and the doctor was in the room for less than 5 minutes prescribed a rx and off they went. No rush to get the prescription written out for me after I mentioned that I needed to go or I was going to be late for work. Now I am back and let's hope its going to be less than 3 hrs and perscribe something stronger. Otherwise I'll be going to see a :real" doctor to address my issue since its pretty darn simple.

I had been having some anxiety lately and I went in and Melissa was the best nurse I’ve ever had she helped me stay calm she kept my mind from racing and just overall made me feel safe and I could not thank her more. She made a scary experience feel like I was just having a conversation with a loved one.

I asked for a refill of my prescription and they denied it in less than 2 minutes. They’re all about profit instead of helping those in need👎 ———— RESPONSE: They are liars! I emailed them at the address they stated below and submitted a BBB complaint about being treated poorly at their Centennial location. They didn’t reply 😡

My daughter went here and they sent her on her way with a broken foot and a pre op boot, they said they didn't have any splints. The X-ray tech told her her bone could come through the skin on this type of break so not to bump it while she's trying to get actual medical care. What!!! They said a referral could take a week, so she's suppose to tough it out I guess. I bet not one of these people would tough it out for a week. She's off to buy a splint and crutches herself till she can find an actual doctor to help her. What is wrong with these people? In my opinion this is incompetence and a complete lack of compassion. Shameful.

Love this quick care! It's always so much faster then most other quick cares. And just cause they are fast at getting you seen and sending you home, don't think that they're panning u off with wrong info cause they're good at their job and always get the diagnosis right.

I had a great experience here. I brought all of my devices (iPhone, ear buds, and iPad) to keep me busy during what I expected would be hours and hours of waiting time. After checking in (no line), I opened my iPad for about 10 minutes before I was called up to show my ID and pay my co-pay. I barely had time then before I was called in the back. Everything that needed to be done was quick and efficient. I had X-rays, a splint fitted to my fractured wrist and I was still out of there in less than 2 hours! They even called me the next day to see how I was and make sure I was doing what I was supposed to. Very impressed with this group of people!

Worst place ever I waited 3 hours to be seen and there was only to people ahead of me and then I say in the room for another hour and half . I feel like I was not given proper medical care. There are so many bad reviews and I honestly don't understand why they don't address the problems They have why write a review if the just blow it off.

I have never had a problem. Luckily I’ve been taken in pretty quickly. It’s great because if you need an X-ray it’s right there and a radiologist reads it and send back results. I have so many problems attempting to get into my regular doctor, I like to go there

I've got nothing but good to share about this quick care. First of all, I have never been yelled at, I have been for the most part, treated ever so kindly and respectfully by the nurses. I've been there several times, same each time. The nurses are great, the doctors attentive. The reception staff could be a bit more courteous to people coming there. People wouldn't come in there if they didn't need help. It would help if they were shown some humanity. I understand these are stressful times, staff is overworked and stressed out seeing a cascade of covid patients each and every day. It would help them immensely, if the patients weren't so aggressive and demanding. As they say, one hand washes the other. Each should understand what the other is feeling, it would help with the stars. For me, they've been good to me, because I appreciate them and their service

I came here because my ear has been bothering me for a few weeks and walking in nobody greets you but I walked over to the computer to sign in and from that point I believe it was Angela who helped me and she was just as sweet as she could be! And very friendly. From that point I waited to see the nurse and she took all my vitals now.. this is where I grew frustrated.. the nurse advised us to tell the front desk we wanted to wait in the car until it was our turn because they were starting to get packed and one patient had pretty bad Covid so I asked the other girl at the desk (not the lady I dealt with first) and her attitude was nasty and just not friendly or willing to help. I asked her if she could call us when it was my turn and she just says “did you tell the nurse? If they wrote it down they’ll call you” and then kept on doing whatever the hell she was doing and not willing to do it but Angela over heard it and immediately jumped in to help. Again, if you have to come here I hope you get Angela! She’s again, just as nice and friendly and helpful as ever! And I appreciate that! She was that other woman’s saving grace from being cussed out. If you don’t like people or the public then find you a warehouse job! After I was called back into a room it a took a while for the doctor to come in and make a long story short he didn’t want to do what I needed because of the risk so I was advised to go to an ENT and would be given a referral which I understand and I get but if you have a gut feeling that you might have build up in your ear they will take care of it unless you had a perforated ear within the last x amount of months then they probably won’t because of how they do it. They don’t have the equipment or tools to do the other technique (most probably won’t have that issue that I did). I appreciate finding out what the issue is but I’m also annoyed I spent all that money just to find out I have to go somewhere else to fix it. Would I come here again? Maybe depending on the issue.

Highly recommend this Urgent Care-the front staff are very friendly and helpful, and the doctors are very skilled-each time I have been quickly but accurately diagnosed and prescribed what was needed to resolve what I had. Incredibly impressed with their care and keep going back because I trust their care-thank you!

I came to UMC Quick Care because I fell down and injured my ankle. I waited about 90 minutes and then was personally escorted into a room by Rosa. Kathy and Stephanie helped me through triage process until I was seen by a very kind doctor who placed an air splint on my ankle after the x-rays were taken that he ordered. There was no more waiting once I was in the room and in 15 minutes we left with the pain level down, likely due to support from the splint. The next morning, the swelling was greatly reduced and the pain was minimal. My thanks to all who helped me.

I came here for a prescription medication and I was waiting for them for 45mins for my regular prescription. I ask the lady that took my vitals on how long it’s going to be. She was rude and said I was welcome to leave If I didn’t like it. Great customer service. I ask the Doctor for her name and he proceeded to ignore me. 9/15/2023

I came in today to have a prescription sent to the pharmacy and I’ve been sitting in the waiting room for 4 hours and paid $120. I cannot believe this service. Absolutely ridiculous. I will never be coming back.

The receptionist at the front gave no direction other than a sticker to fill out once my information was rejected at the kioskm quite unprofessional and 2+ parties arriving after me received help before me. Wonderful. Take you injuries to another place of care where they actually..... care.

I trust UMC Quick Care so much, they are great help every time I come in. And no matter how sick I am they greet me so warmly and work their hardest to treat me quickly.

HORRIBLE!!! my son has been here four times for a spider bite and these doctors don’t know what they’re talking about. It was already confirmed by an educated real pediatrician that he’s allergic to this spider bite. They told me they’re not giving him an anabiotic (like they did the last three times) only cream; and the Asian doctor Dr. Lou was talking down to me like I was stupid and so was the “doctor” that looks Saudi Arabian… These people are racist. I promise you if I was white or Mexican, they would not be treating me like this. But because I dress down when I came in the office, they talk to me like I was stupid. I have a message from Touro university and I’m working on my PhD, and I work for the government by the way. You guys picked the right one

1 day later edit: Kathryn the X-Ray tech and Dolly the charge nurse are my heroes. It appears the hold up I'm experiencing regarding my x-rays is due to a new policy on the part of the podiatrist I'm being referred to that they never communicated to UMC. My review is 4 stars because I wish somebody knew to get Kathryn and Dolly on the case during one of my previous phone calls and visits over the preceding four days, but I'm so happy they were there to effectively fight on my behalf. I stepped on a shard of glass late last Sunday. After pulling a large chunk out and spending a day hobbling around I felt that tiny piece had broken off inside my foot. I went in for an xray on Tuesday to confirm. The visit itself went well. I was seen promptly, got my xrays taken, confirmed a 3mm glass fragment was embedded so deep in my foot that I need a specialist to remove it. They sent a referral and told me within 72 hours I'll be able to schedule an appointment to get it removed. 3 days later (Friday) I call the specialist to see what the hang up is. I am told they were never sent my xrays from UMC Quick Care - Summerlin and as soon as they get those I can come in. I call quick care and they tell me I'm responsible for handing them my xrays via the CD I was given after my visit. I call the specialist back and they say they need the referral office to get involved, who had just closed for the weekend. I continue to call throughout the weekend trying to find somebody who may know a work around through this BS. Finally Monday rolls around (day 8 of having glass in my foot) and I am told that I need to go into the quick care office to sign a release form (which I'm positive I did during my Tuesday visit). I show up after work today and am told they are unable to send my xrays at all. Only UMC Medical Records can do that and wouldn't you know it, they just closed. So now I am going into day 9 of glass in my foot all because a bunch of incompetent, apathetic administrators can't figure out how to email a few xrays to the specialist I need. Due to my awkward walking and a job that averages 10k-15k step per shift (who can take a day off in this economy) I am now experiencing back pain on top of the foot pain. It is reprehensible that I am in this position a full week after my initial visit.

First of all the front desk (Ellen) was amazing. The beautiful nurse Adona was very polite. Dr. McAllister was very professional, quick and painless. Great service.

After running around for hours to different care facilities, this was the most helpful place. The staff was so nice, the nurse was wonderful, and the doctor was helpful and listened! Thank you! I highly recommend!

Absolutely wonderful experience. The nurses and Doctor were exceptional and I’m so grateful for how well they handled my senior Mom. Thank you for being great.

i've came here in the past a couple times for my mom, and today for my dad. I've had nothing but pleasant experiences each time but today stood out a bit more i felt. I've never had a single problem with how we have been treated every time we come in here, and today was no different. from the sweet lady who checked us in, to the nurse Stephanie who took my dads vitals, to the physician who spoke to my dad everyone of them showed attentiveness to my fathers concerns, all of his concerns were explained and we were even sent home with packets to refer too in case we forget anything. we were in and out in a decent amount of time and the care we received was outstanding.

Had a great experience at this location. Friendly staff and fast service. Starting with registration Estela and Rachel. Thank you to all the nurses Ellen, Emily, and Adona for making me laugh during my pain. Dr. Kesh was my provider I would highly recommend

The staff were all really kind and had good bedside manner. I also really liked Dr. Zheng K Liu, while diagnosing my initial reason for visiting he also addressed other problems I had that I wasn’t there for, I considered it to be very kind. It did take awhile for everything to happen (about 3 hours total) but that just seems to be normal for urgent care providers, so not a big deal. Their seems to be a lot of bad reviews for this place but I believe the staff they have now is a big improvement.

Emily, our nurse was professional, kind and very capable today. My mother is 82 and hard of hearing and Emily helped clear her ears and aid in her hearing. I am very happy we came here today!!

Nurses Emily Ellen aroma and Kristi and X-ray tech Laurie were all very exceptional! Thank you

Thank you all for getting to see my Dad so quickly. He was only complaining of dizziness, but you quickly determined his heart was only beating 30BPM and got him to the ER right away. They are planning on giving him a pacemaker as soon as today. Your quick evaluation and professionalism undoubtedly helped me get him to the right people to save his life.

This UMC Summerlin QuickCare team is awesome!!! Dr. Liu is very very good! The nurses Ellen, Adona, Emily and X-ray Laurie are awesome; even the nurse who gave me the shot that still hurts 😩! Oh yeah, the receptionist was very nice and helpful!!! I’m telling my family and friends if they need to go to an Urgent Care that this is the best place to go!!! God bless and thank you all!👍

DO NOT Seek early influenza / flu assistance at this facility - insurance covered tests are apparently not available. Suggested an $800 out of pocket option was - I'm not that sick yet... My experience was laughable and made me feel quite the fool for my wasted time and the copay. I went in as my wife recently tested positive with the flu. Now several days later I have begun with a cough / raw chest. Her treating doctor suggested that I see a doctor immediately if I begin having symptoms as the anti viral is really only effective if taken within the first 24-48 hours of symptoms. The UMC QuickCare front staff were kind, and check in was smooth. The intake nurse was nice, and for what its worth the doctor wasn't unkind. I explained that I wasn't horribly sick yet, but started to experience symptoms the prior day and that my wife had just been tested positive for flu a few days prior. The doctor listened to my chest and my explanation about my wife having flu / my cough and raw chest and said I do not have flu (no test ordered). When I inquired about a flu test he explained that "since covid" they no longer have a flu test, but a combination flu / covid test called Sofia, and that insurance will not normally cover it and it may cost $800. This does not seem right for an urgent care facility, which is part of the Anthem network, not to be able to test for flu in a way that insurance will typically cover. Intermountain did this for my wife not 2 days ago simply and with no hassle. I do appreciate him letting me know before ordering a test that would cost me $800 that insurance would not cover, but I don't believe this to be normal for an urgent care facility. He would not prescribe an anti viral for flu, and wrote script for Claritin and something for the cough. He explained that pharmacies sell at home flu tests, to take one and bring the results back, if it tested positive he would be able to provide a prescription. First, this seems unconventional - I have never heard of such a thing as a patient coming into urgent care with early Flu symptoms being told of an extreme cost of a flu test, then when not agreeing to an $800 charge, being told to go take an at home test and return with the results to receive a prescription. I tried seeking help from anthem on a call while at their office, however the UMC facility was unable to provide a "procedure code" for the flu test, so the insurance provider couldn't do anything to assist. Maybe this administrative issue is the problem and why UMC patients are paying $800 for a Flu test? If so, seems like a simple fix. Secondly, I was going to play ball in order to get help so I checked on at home tests - they exist, however basically no pharmacies seem to stock them (at least not the local walmart, walgreens or CVS in Vegas)... so that is of no help. I can pay $130 for a test at the Pharmacy I guess... The point of this long review is - UMC - something is clearly wrong here. I'm not suggesting its your doctors fault or your staffs fault, it may be an administrative issue... and it IS early in the flu season - but if you can't offer an influenza A/B test that is covered by Anthem you should absolutely not be listed as an in-network urgent care provider for them as the flu is a pretty typical test to order. If your doctor did not believe I should be tested after heavy exposure, that's neglect. I am now going to Intermountain Healthcare to have a SECOND urgent care visit for the day. My wife and I did, however, have a very good experience with Intermountain Health Care (Wynn location) just two days ago... their staff, the doctor and the facility were EXCELLENT and they open a little earlier, at 7am. I now very much regret trying to save that short drive and not going there first this time... 100% worth the drive. I hope that I save a neighbor the trouble and expense in the future of seeking early attention for Flu symptoms when they have clearly been heavily exposed to the flu, I wouldn't consider my experience to measure up to a reasonable standard of care.

Been coming on an off for years, I like the guy doctor, this time I got Elizabeth, which she was kinda nice and tried to make it pleasant, just she said she was going to give me a 3 day work note, it was only a two day note which I had to go back in for and wait another 30mins for a nurse to print it out. My Paper work said what was talked about expect some of it she didn’t talk to me about. Like my “increased BMI.” They need to realize that this can trigger people who have dealt with eating disorders. I actually am over 60+lbs lighter than last year and if she actually asked about my weight, we coulda discussed it, found it rude.

I love the team here. Adona is amazing and so caring. Emily and Elen are equally just as great- the PA Elizabeth is so friendly and listens to your concerns throughly. They all treat you like family and have you seen with urgency!

It was a great expereince. I only waited for 5 minutes after I registered with the front desk. I was seen by Dr. Keshavan Kodandapani who took the time to listen to my issues, was emapthatic, and provided professional knowlege on my condition. I needed sepsis drainage in which he and his nurse explained the procedure well and gave me options. This Doctor is one of the best I have even seen.

SO MUCH FOR CARING FOR YOUR FELLOW HUMAN BEINGS, ISN'T THAT WHY YOU DO THE JOB!!! I GUESS NOT! I wish I could give them less! My wife injured her foot after icing it an hour it started to swell and look bruised and she could not put pressure on it with without massive pain. We arrived at 7:35pm they close at 8pm. Someone just walked in as we walked up to the door. The doors were locked with numerous people inside. We shook and rattled the doors, knocked many times and saw the others inside take note of us standing there. Every few minutes we knocked and were acknowledged. We waited and continued trying the door and knocking then a 8pm a nurse opened the door and announced "we are closed" I said you saw us standing here for over 20 minutes which she responded "we are closed" and closed the door. There is no signage saying they don't take anyone after a certain time it only says closes at 8pm. Thank you for your kindness, and compassion to all three staff that saw and heard us at the door, not one of you thinking to come and just say you are not taking anyone else. TRY SOMEWHERE ELSE YOU DO NOT WANT PEOPLE WHO DO NOT CARE TREATING YOU THAT IS FOR SURE.

All the staff was friendly from the front desk to the nurses and doctors. I felt they really did care and I wasn't just another patient. They took the time to listen to my concerns and addressed them. I called ahead to make sure they could take x-rays and they did not just say "come in". This will be my new urgent care location from now on.

Everyone in the establishment was extremely nice and overall friendly. I signed in and was called up within 15 minutes or so of waiting and I was in and out of there within about an hour. They sent my prescription to the pharmacy of choice and they even printed information regarding what the doctor said I had. The paper included causes and symptoms as well as additional things I could do at home to remedy pain involved.

Nurses Ellen, Adora, and Romalyn were very helpful and made me feel welcomed. The front staff was very friendly and Dr Esteban was amazing. For being the first patient of the day everyone was very friendly! Thank you

Do NOT go here. I work with healthcare companies for a living. This is one of the worst experiences I’ve seen. Your time is valuable - especially when you are sick. You should be treated with empathy and compassion. None of that exists here. They refuse to give even an estimate of wait times. Instead of compassionate, front desk employees are condescending and dismissive. Find a place that will treat you better.

Quick and friendly service. Angela in the front desk is so kind and caring. Dr Vu was polite and to the point and listened carefully to my worries. He even made me laugh. Nurses Ellen and Adona were awesome…. All of the nurses here are so thoughtful and experienced. They take the stress out of an otherwise stressful situation. Thank you.