I have been taking kids for swimming lessons but there is no communication from teachers My daughter is so good and ready to move up but each week she is kept in the same class.There are no assessments going on in any classes to move up kids to the next level or suggest improvememt.pool is dirty and hygeine is aweful

Staff didn’t know the availability of lane swimming, said it was full but it wasn’t and I had to inform her that on the app it mentioned there was spaces available. Changing rooms really dirty and cold draft going through. Showers awful as well, barely any water comes out and only stays on for 5 seconds (I counted) would not be using this swimming baths if there was another one near.

They never answer the phone! Was told by one staff member they do private lessons, told they don't by another.. no one seem to actually know what is on offer here! Its soo cold most of the time in the pool that my 2 year old daughter turns blue by the end of her lessons.. sadly its the only local swimming centre 😔

I've been taking my grandson for swimming lessons each week for the last 2 years and he is mostly loving it. The classes consist of upto 10 children per class and classes last for 30 minutes. Personally I would prefer to see no more than 8 children per class. This costs £23 pm. This is for a 30 minute class each week. This will still be charged even if your child does not attend the class. If the centre cancels the class for any reason, you should not be charged for that week. Just keep an eye on your DD and talk to the centre if there's a discrepancy. Most teachers are punctual and focussed in their classes. You can swope classes if there is space in another group of the same swimming stage. All my interactions with the staff have been friendly and professional. There are two life guards in attendance to cover the two swimming areas. There are no longer any covid restrictions in place. Cleanliness has always been quite good considering the volumes of people using the centre at peak times. Within each swimming stage there are various objectives for each child to complete before they move up into the next stage. The center uses an app to monitor each childs progress but this has been malfunctioning for months and more recently stop working/updating completely. This seems to have been resolved now, since March 2022. With the children in any given class frequently changing, I cannot see how the teacher can currently gauge the optimal lesson plan for each class in any given stage. Whilst this does not seem to be a safety issue, it does mean that classes can occasionally be boring and less productive, if the majority of the group are already accomplished in a given exercise which continues to be favoured. Overall I still score the centre 4 as my grandson is enjoying the lessons and is still slowly progressing with his swimming abilities, and £23 pm is still value for money.

I have been using this for a few years now for my kids swimming lessons. Great progress before covid but after covid it feels like they have too many in the class and the pool is overcrowded. Took my daughter a long time to move up stage even though she was ready. My biggest issue is that they have stopped providing shoe covers for the pool side so everyone is walking along the pool side with dirty shoes which no doubt gets tracked into the pool. I started off taking my shoes off but it felt so gross walking barefoot in other people's dirt I have also started leaving mine on. I started the fitness classes a couple of months ago and really enjoy them. I definitely get my moneys worth out of them and feeling the difference. Both the kids swimming membership and the fitness membership is a good price. I would happily give extra stars if they sorted out the shoes on poolside issue and if the lessons didn't feel so crowded

NO STARS! I just want to let everyone know that there is currently an issue at north solihull sport centre with theives. My locker was broken into while I was swimming, my keys and phone was taken. It happened to two other people at the time and one car was taken. From talking to staff afterwards, it seems that there is an issue that they are aware of. Its happened 3 Mondays In a row. I would advise you to not attend this centre. Staff have advised there is also no security in place at the entrance. Staff are not helpfull

Okay. Since my membership started the gym has closed for a refurb, then the health suite opening hours were slashed just before membership was increased. Then in early June the health suite was closed for a 5 week refurbishment Yes, that's right 5 weeks from early June is early July but the health suite was reopened in early August and the refurb was actually just a new hot tub, the sauna and steam room are just as grubby as they have been for years.. Communication isn't great and the staff really seem not care or at least know anything beyond their immediate duties which is likely a management/resource issue... Calling with inquiries isn't always useful as the phone is usually busy or allowed to ring out.. The App is extremely useful in this regard if a little slow with updates.

I recently joined North Solihull Sports Centre, and took my son for a gym induction, I felt compelled to write a review as the staff member Jack who was doing the gym induction for my son who is 11, was absolutely first class, he was informative helpful and friendly he made my son feel totally at ease as it was his first time at the gym, he explained how to use the gym equipment to my son, and some motivational tips regarding training, I feel that Jack is a credit to North Solihull Sports Centre.

Worst gym I have ever been to. £42 first month. Tiny and everything is occupied, need to not let more people in than equipment available. They don't even have a cable row, ridiculous place

I am writing this review to express my deep dissatisfaction with the pool arrangement. It was highly disappointing to see that half of the main pool was allocated for a swimming lesson with only a few children, while more than 20 people who pre-booked and paid for the main pool were forced to share the remaining space. This significantly impacted the quality of our swimming experience and left us feeling frustrated and shortchanged. The management's decision to prioritize a small swimming class at the expense of paying customers who booked the main pool in advance was highly unreasonable. The limited space available to us made it almost impossible to swim comfortably or enjoy our time in the pool. As a result, many of us left feeling like we did not get the experience we paid for. In the future, I strongly urge the management of North Solihull Sports Centre to reevaluate their pool allocation policies. Either limit the number of bookings for the main pool, or reduce the size allocated for swimming lessons to ensure that all customers have a fair and enjoyable experience. It is crucial to strike a balance between accommodating swimming lessons and catering to the needs of customers who pre-book the main pool. If changes are not made, I am afraid that I, along with many other disappointed customers, will have no choice but to find an alternative swimming facility that better understands the importance of customer satisfaction and proper resource management.

Great staff and fabulous place very good with disabled people would recommend to all

A most friendly and pleasant place, wonderful staff excellent facilities and a cafe that provides excellent food.. Its health orientated and has to be done brilliant

Visited the centre to watch England Boxing National Youth Championships. The centre is well signposted, has a big free car park. Although the building externally is a bit tired, it has all you need for a local leisure centre. Pool, changing rooms and large double court with seating. Staff are polite and helpful. Little but functional cafe that were very helpful.

Would give ZERO stars if possible. Firstly I can never get through on the phone to make a booking. I dont always have internet access but when I have tried to book online you HAVE TO join as a member (which means you constantly get bombarded with spam even if you opt out) and the site is so hard to navigate. Aside from this the changing rooms are ALWAYS filthy and smell like urine and sewage. I find the staff members unfriendly and unhelpful. Also the availability for casual swim sessions is near to none which reinforces my views that this company is all about money as there are always lessons on. I made a complaint via their contact us page to which the response they gave me was pitiful

Needs renovation. The shower doors in the Changing Village hardly close properly. There's about 3cm on the latch and there's mould in the shower seals. Shower head does not spray water evenly. No plug sockets and use of hair dryer requires coins.

Desent sized pool with separate shallow pool for the very young. Some play furniture but I've rarely seen them not closed off sadly. Diving platforms but no boards. Fair sized cafe with good views of both pools. TV on wall which has NEVER worked properly since it was installed by whatever cowboy outfit. Hot and cold drinks and snacks (crisps, toast, sausage rolls etc) available. Forget ringing for advice though - the phones there are just for decoration. A special 5* review goes to Gemma, who taught our daughter the valuable life skill of being able to swim.

Always enjoyed going here since I was a child. Nice to be able to bring my children here to make memories

Dated changing facilities and showers. Not sure why you're expected to pay to use the hairdryer since other Everyone Active sites don't require it. Even super budget PureGym/Gym Group provide plug sockets and hair dryers at the dressing table.

The organisation is questionable. Every week they tell me they have sorted our issue with our access card only for it to not work again the next visit. I completely understand why people can't enter until 5 minutes before their activity now, but it just ends up with a large group of people gathered at the entrance as there are never enough people on the front desk to address and questions or queries. The cleanliness of the changing rooms is questionable and that doesn't even take into account the numerous lockers and cubicles that are in need of repair. The showers are not in use at the moment, but even when they are they are useless. If it wasn't for the results I've seen from the swimming lessons provided I would go elsewhere. The swimming instructors have coached and encouraged my children amazingly well and are a credit to the place.

I don't recommend this gym. Lockers have been broken into and items stolen including cars. You'd think this maybe happened once or twice but no for a good 6 months straight now it almost happens on a daily basis. As I've prepaid for a full year, I still go there but not for long. Currently always come in wearing something to put my car key in and leave the rest in my car. I don't use showers pools or sauna anymore as I'm scared to lose my stuff. Many times incidents have been reported to staff and police but nothing changed. That whole area is bad. I recommend going somewhere else

I love this place, the staff are lovely, I joined a couple of months ago to try to get myself fit and loose weight ,being a large lady I was a bit apprehensive but I couldn't have been treated any better I was shown around first before committing and now I have joined I can book my sessions to suite myself a great place with friendly people a nice cafe great pool and great gym facilities I love it the staff are extremely helpful and they will help you regarding any physical problems you may have they will recommend what you need to be doing to suite you best .

The service attitude of the night shift staff at this leisure center requires improvement. It often feels like they intentionally ignore the presence of visitors.

Dreadful ! My 2 children who are both autistic are petrified of going back to their lessons as the instructor forced them to go in the deep end without warning! FIVE times my daughter said no she did not wan't to do it but she wasnt listened to, at the end of the lesson she came out sobbing, I have been trying for over two hours to get through on the phone to explain they both wont be coming back. I will be taking this further as we have two distraught children and lessons paid in advance for a month.

Everyone active are running the pool facilities into the ground. Pool was filthy I could barely see the bottom of the deep end it was that murky. Mud through showers where people are wearing their trainers to pool side. The locker rooms are routinely filthy, gone are the days when they used to do routine spray downs of the locker rooms. Rebecca Allen (Solihull council needs to make an unannounced pool visit )

I booked to swim during a disability hour. However, it appeared that they had opened the pool for other swimmers. As a person with multiple disabilities and being a nervous swimmer, the lack of checking was disappointing. I found the children screaming and bombing in the water and the fast lane swimmers in the pool would put me off booking the disability hour in the future. As there are only 2 hours a week allocated for disabled swimmers, I would expect the other swimmers to be checked at reception or challenged by the pool staff so the disability swimmers can swim with confidence.

Nice place friendly staff been here few times place is little rundown in places needs new changing room fitted and locker room layout is complicated too but great little swimming pool with a deep end plus has a water slide tho I’ve never seen it in use

Booked in today nice staff looking forward to using the gym

Enjoyed the slow lane swim. Very busy for public periods do not like the idea of unisex changing rooms though.

This review is for the membership team , don’t say you will call someone back if your not going to , when someone then leaves you voice mail don’t choose to ignore it . I’m a reasonable person I’ve waited a couple of days now ,the call back should have been at 4:30 two days ago I’ve left two voice mails since !

It is OK overall. You get to use pool and gym in one monthly payment which is good. Could be a bit cleaner especially in the pool area and the pool lockers. Staff is relaxed. Opening hours have changed to save energy.

Dangerous life guards Don't have clu what there doing 2nd drowning near a 3rd that my partner near seen swimming lesson are the worst here kept in the same class mostly called off because teachers been ill. Dirty changing room's

Swimming was good, However the food was atrocious! Will not be eating there again, and the women at the cafe were shouting at each other while customers were at the counter and sitting within the cafe.

Smelt of wee very very very dirty and old felt like I needed a antibacterial wash after never again

Clean tidy would be better if cafe was open later.