Purchased a necklace from this store with the protection plan less than 30 days ago. The chain has broken twice since date of purchase. Came in to speak to the store manager to request a refund as we are eligible for a refund due to a "faulty" product until Dec 24 2022. Store manager was extremely rude, condescending, and borderline aggressive with her tone. One of the worst customer service experiences I have been exposed to. The manager states that the item cannot be refunded because it's damaged, however, with the protection plan I purchased it should be repaired "new". She refused to elaborate as to why a refund cannot be performed after the repair/replacement and continued to be condescending. I highly advise to avoid this store as the store manager, Zelda, is the opposite of how a customer experience specialist should serve customers.

This was by far one of the worst experiences I've had with a company. I never leave reviews but I feel inclined to leave my first one for this store. I purchased an engagement ring for about 6k at this store. Originally I called and spoke with management and said they had a design I liked but the smallest size was 5 and 3/4 and I needed a 5 1/2. They said that they would order it for me in that size and that I can come in Sunday to collect it. I collected the ring and proposed later that week. The ring was quite large on my fiancé, so I took it back in and they said that the ring is actually a size 7, but they could resize it to her hand. They then told me later on that they could not resize the ring, but it would have to be a special order due to the size of the diamonds. They advised me that this would take between 3 and 6 weeks. On week 3 I followed up and asked how the ring was coming along and they said that it would take up to 8 weeks to get the ring back. All in all, this was an awful experience for purchasing an engagement ring and I won't be recommending anyone attend this store.

Writing this review as to be honest, I am quite shocked at the experience we had today. We purchased a Diamond tennis bracelet for my moms birthday last month. My father, my sister and I went shopping there and Mai was SO helpful, friendly and attentive and helped us find the most perfect gift for Mom. She LOVED it! Although it was very very large, my sister and mom went to send it to get resized. The lady that was helping them at the time recommended 5 Diamond studs off. To be on safe side, my mother said 4 only. (To be honest to begin with that is NOT a way to measure or “guess” how much should be taken off. Any professional Jewelry store should have a measuring tape and MEAsure the WRIST and item. We go in today to pick it up, and another lady was first helping us. So she pulls out the bracelet and makes my mom try it and it’s still HUGE. Like dangling off middle of her wrist. We didn’t even say anything except like being confused and saying this doesn’t look right. A very RUDE & aggressive associate comes and she starts YELLING. Her name is ZELDA. Literally YELLING and pointing fingers at my mother and I saying she told us to remove more and the kicker of it all and what made me snap was this phrase she said “ I PAID $200 to have this resized”. I was flabbergasted to say the least. I asked her what she means by that and if she paid it out of her own paycheque? She of course said she didn’t. I to be honest let her know how rude and unprofessional she is. We paid THOUSANDS for a Diamond bracelet, you would think the customer service would align with the quality of work and products. We then no longer wanted help from her so another LOVELY associate took over Naz and helped us and advised me and mom how many more studs we should take off. And of course all of the associates apologized for the situation. Thank you to Mai, Naz, Danette and Arad. I am truly shocked and hope Michael Hill considers what kind of people they are hiring to deal with customers daily because i can assure you, you will lose customers just because of that associates behaviour and tone. We were THIS close to asking for a refund because of this ugly experience. There was 100 different ways she could’ve expressed PROFESSIONALLY that it’s only ONE free resize and that we would have to pay. And would’ve literally paid out of pocket we didn’t mind. She could’ve said you know what usually it’s one free resize but to make up for the inconvenience we will honour this and send it back. So many other things but she chose the most unprofessional way that even going into dollarama you get a more professional customer service than this No matter how much bad day you’re going through or what in life you do not take that out on your customers especially in a prestigious store. As someone who works and deals with customer service, I am very aware of the stress it comes with but this was unacceptable. We will only be returning cause of the other amazing associates. Update: after reviewing the reviews, Zelda is apparently a manager. YIKES. Someone with lack of customer service SHOULD NOT be the manager.

The female with the blonde hair working there today September 3rd, 2022, was rude and had a tone for no reason. I wouldn’t recommend this location. She was unhelpful from the very beginning - I regret purchasing the three rings that I purchased from Michael Hill four years ago to begin with, but the customer care is even worse.

STAY AWAY!!!! From this store they are SCAMMERS! Came over to clean my chain with other purchases. They took the chain inside a room behind the counter. When they brought the chain out it looked different thinner in size. Before taking it for cleaning I had a acid gold test done on the lobster claw which left a deep black tiny mark on the lobster claw. The chain that was brought to me didn’t have the mark from acid test on the lobster claw, it looked like a completely different chain. Made a dispute in the store, they told me they can provide a video camera footage within 30 minutes of the chain being cleaned. I waited 30 minutes to be refused the camera footage and was told to call the head office. I called the head office of Michael hill and nobody was picking up! I ended up contacting the police about the issue. Police spoke to the Michael Hillstore employees and informed me that the store contacted Michael Hill head office and they FORBID Releasing the video footage of the cleaning process and if my chain was switched! DO NOT DO Business with a shady company that keeps all its doings in the shadows! Liars! Thief’s they are! And the Manager Zelda was extremely Rude! And kicked me out of the Michael Hill store while I was requesting the video footage. The cost of my chain was $2,750, shouldn’t have given it to them for cleaning! Stay away from this store. Don’t make the same mistake I did.

The staff here are very friendly and helpful. I wanted to buy a ring for my daughter and when I came into Michael Hill they were more then happy to assist me in getting a ring within my budget. I was pretty specific in what I wanted and the employee I was working with got it perfect. The ring was within my budget but then she went and got it a little better in price. I was so happy with this and I was happy I chose this store.

Your products are very elegant and suitable for me. I find it difficult to find suitable products for myself. However, both the ease of payment, your store layout and the representative approach were very nice! Maysan is a great representative 🎈

I was utterly disappointed at the staffs incapacity to get back to me regarding a jewellery issue that was mentioned to be tarnished although it was 925 silver. The piece is inexpensive but the customer service is terrible. I would never recommend any pricy jewelry to be purchase from Michael Hill. It makes no sense if they cannot attend to their customers properly. Thank you.

That was the worst ever experience that I’ve had . I purchased online a bracelet for mom birthday from Michael Hill. I picked it up from this store . They didn’t mention anything about the product or any extra guarantee . Long story short after 3 month the bracelet was broken in multiple pieces. I went to the same store and explain the lady what happens.She instead of using any kind words like sorry to hear that, took the receipt and said you didn’t get any guarantees and we can’t do anything for you. I told her that I purchased online and she said « because you purchased online we don’t offer any guarantee and that is what it is » then I said if I don’t want it. She laughed at me and said we can’t do anything for you. She was very rude. I said this is the only answer and she said this is not my store 😮 , I can’t do anything. I said but you work here and you need to take care of your customer . She said I told you because you purchased online and don’t have guarantee we can’t do anything. Is this normal behaviour in Michael hills ? I will try another store but for sure I do not buy anymore from this brand. I am sorry for myself that I had to deal with that lady. **** Adding that even the email that I received from my review never answered me. That means this isn’t about a person it comes from business ☹️😞

We did shop in this store couple of times and each time we got fantastic service and care for all our needs and answered all our questions by Maysam. She is very welcoming and friendly and professional... It is great to see you there each time...

My experience with Michael Hill was awesome. Zelda provided above standard service. She was friendly, personable, knowledgeable and professional. Simply irreplicable and irreplaceable. I was happy with my overall experience but would have liked to see a larger variety of opal pieces. It struck me as a bit odd as I thought Michael Hill was an Australian company (which are known for opal). I would have also liked to see a small section on 18kt yellow/white gold as I don't believe that the store carried any at all. Most, if not all pieces are only 10 carat. Safe to say that Zelda saved the day by offering an elevated level of service considering I couldn't find what I was looking for here. I will try back in future hoping this review reaches the power at be.

Purchased a sterling silver necklace. Arad was very knowledgable and helped us. Cannot speak for other materials but for sterling silver I would definetely reccomend this store.

Bought a wedding ring in 2020 at Upper Canada Mall in Newmarket and the ring already has fallen apart. Brought it to them and they said it can't be fixed and basically out of luck. Never going back. Cheep jewelry wast of money.

Where do I begin. Store manager Zelda is amazing! I went into the store mid December looking for an engagement ring. I told her specifically the style my girlfriend was into, and she found me exactly what I was looking for! She described every aspect of the diamond, the cut and the setting. She is very knowledgeable and unbelievably helpful. She got me all set up with ring sizing and called me when the ring was ready. Zelda provided personalized customer service that I haven’t received in a while. I would highly recommend if you are going to this location, to ask for, and deal with Zelda. She will take care of everything you need :)

My fiance and I stopped here the first time we went ring shopping. Adam could not have been more helpful. He encouraged us to try other places, and gave us so much good information for jewelry shopping in general. I told him what I thought I wanted, and he showed me that but also made other suggestions based on what he thought I might be interested in. I ended up going with something that he picked and I couldn't love it any more. The entire staff is so so so friendly, extremely knowledgeable and top to bottom, we were very happy with our experience.

Very helpful and friendly staff. The manager (i believe her name was Zelda) and an employee (who I wish I had gotten the name of) helped me pick out 2 gold chains and I couldnt be happier with my purchase!

What a junk company. The clasp on my chain broke off so I went to get a new one. They have to send it away to get it fixed but needed to give me a quote before fixing it. I waited a week for them to tell me a clasp was $120 plus tax. What a joke and a scam. I told them to keep the chain and I’ll never deal with this scam company again.

I never write reviews, ever, but I’ve been here a good amount of times and each time my experience gets even better. The people there are very informative and have a lot of knowledge and it’s also very organized. Although my experience there has always been great, the past two times have been above and beyond because of Tasha. She’s an incredible worker who’s also very flexible with helping you find exactly what you want. My trip was very quick and stressless because of her. Great place overall!