Booked a room here for myself and 2 friends, I've stayed at this hotel multiple times before and never had a problem or left a bad review about it. Once checked in, I was notified by the front desk that our room was in "Tower B" I was a little confused because from what I remembered the hotel didn't have a "Tower B". We walked away from the desk and couldn't find our rooms. Came back to the desk and the staff pointed to a door at the end of the hallway. "Tower B" was a completely separate building with with a separate parking lot that was unfinished, had dirt parking (which I had to park in, and also move bricks and objects out of the space so my tires didn't get punctured). Once inside it was obvious that this was an older motel that went out of business and was purchased with their sign slapped on the side of the building. The rooms were fixed up, everything else wasn't. A quick google maps search revealed that this used to be a Best Western. Nothing wrong with a best western, but if I stay there I want to pay their price, not a Wyndham Garden price. Why did I pay $25 for parking to have to drive to a separate parking lot and park in dirt, also to have to remove construction material from the ground so my tires wouldn't get punctured. Why did I pay for a resort fee when all the "resort amenities" are in the main building and not in this old motel you guys bought over? Hope you enjoyed the scammed money, you've lost a customer that's stayed here multiple times before. I'll never come back to this "hotel" to stay in their motel with a hotel sign slapped on it ever again.

This is a great place for a mid-budget stay. You can walk to everything but it is a little ways. About 15 minute walk to the falls or Clifton Hill. Lots of people around outside but hotel is clean and quiet. Pool and hot tub were clean and not overcrowded. Solid recommend for mid-budget. We had city view with a great view of the fireworks from our room too. For those saying “homeless” or “questionable” people hanging around my impression is those are largely guest workers or seasonal workers houses nearby. I did not feel unsafe at all but I’ve also traveled the world and appreciate diversity.

I never write reviews, but I have to for the outstanding service here! I had one night in a king jetted hot tub room and it was a great room. Loved the view and the amenities. But what really shined was the service by Irena!! Such a pleasant lady who made sure everything went smoothly. The morning I left, there was a horrible snowstorm and she talked about how even tho the commute was difficult, she still made it. Great service, great room, great staff. Loved the place! I would definitely come back

Once my wife and I walked in, the receptionist was very helpful. Her name is August and she was very helpful. Gave us a few different room options, which was awesome considering it was March break. She took her time and did not rush us at all. We actually made reservations elsewhere, but was not held up at the other hotel. Good location. Room was super clean. Washroom and shower were clean as well. Elevators, front lobby, pool area, etc. were exceptionally clean. I like how they have 2 separate towers. Can have a room with or without a balcony. August explained all this to us and just made the whole experience wonderful. When I bring my wife and kids back to Niagara Falls, we will surely be spending a few nights here.

Lots of hidden fees. They STOLE the deposit they said would be refunded. We left the room tidy. After three weeks we got hung up on for asking when the deposit would be refunded. A friends deposit was also not refunded. That was an additional 130$ for us. Parking is another fee. Convenience fee. Additional fee. Cleaning fee (even though they no longer offer any cleaning between nights). Fee. fee. fee. Factor it in! Oh and the sink was clogged on arrival. One staff member was lovely and the rest were pretty rude. I advise against this hotel, as the pricing is a total smoke and mirror lie. Just be warned that the deposit is not going to be refunded and they will lie to your face that it will.

We stayed here from May 31 to June 4, 2023 in Tower “A”. Our stay was great for the most part. Check in was smooth and Irena, at the front desk, was very helpful. Also, Albina from housekeeping was very friendly and happily replenished our coffee for us after we’d quickly used up what was supplied. The room itself was very clean and the king size bed was surprisingly comfortable. There was a coffee maker, microwave and mini fridge in the room, which are must-haves for us. The washroom was also very clean and well lit. The hotel is within walking distance to Fallsview Casino, Clifton Hill, and the Falls, as well as several restaurants and Tim Horton’s. The only issues we had were minor. A young girl, about 8 or 9 years old, was indoors, riding her bicycle up and down the hallway, while we were waiting at the elevator with our luggage after checking in. We found this a bit odd to say the least. On our last night there, a group of young teenaged boys from a hockey team were yelling and screaming in the hallway all evening. At 11:00pm we finally called the front desk and they immediately sent someone to check, and cleared up the situation right away. The response time was amazingly quick. This was our second stay at this hotel and I can honestly say, it will definitely be our first choice the next time we visit Niagara Falls. If you don’t require a view of the Falls, this hotel is a great choice.

I’ll begin with the good… the bed was comfortable… Now the bad….this might be long. Apparently Niagara Falls has turned into a refugee center. I think Canada’s idea of helping refugees is quite nice but completely not well managed and absolutely not considerate to people who pay dearly for a hotel in Niagara Falls. This hotel is presently accommodating refugees that have zero guidance and no social service support. The hotel isn’t helping these people, they are just collecting the government money for housing these poor people. These people are sitting in the parking lot 24 hours a day. The people just don’t have the guidance or etiquette to share the hotel experience. Children running between cars. I was parking my car, I almost ran over a person sleeping on the ground in the spot. The hotel was like a housing project in a ghetto. We felt very unsafe. People talking loud outside our room, garbage in the elevator. When we arrived I had to ask a few of them to let me pass by because a bunch were sitting on entrance steps. I was a bit nervous about parking my car since there were folks sitting on cars and hanging around. I asked the lady at the front desk if my car was safe and she said if I was concerned I should park the car under the camera. The security guard sat in a chair with his head buried into his phone. I asked the guard if he thought my car was safe, he just looked at me…he didn’t didn’t speak English or French. Totally useless. The hotel is modern and kept clean. Staff was very friendly and helpful. I think they really looked out for the paying customers. But I think Wyndham and Canadian government should have notified incoming guests what to expect. We were on a weekend trip to relax and site see. Thank goodness it was only two nights. We didn’t feel comfortable from the moment we got there. For Canada to just dump these poor refugees into a resort town was seemingly a sound idea, but they never considered the impact on the visitors to this area. Maybe Wyndham could have more security doing patrols and making all the guests feel safe and comfortable. The few guests I spoke to felt like I did. The Falls were pretty. People were from all over the world and very friendly,all having a great time. Thankfully we had a safe successful trip, but my overall experience was completely uncomfortable…. No blame to the refugees….. Canada and Wyndham need to do a better job.

The rooms are fine but the location of this hotel seems to be in the ghetto. There were homeless people hanging out outside of the hotel. Groups of young "questionable looking" men in the lobby and elevators. Didn't feel safe at all. Not coming back!

As basic as you can get, even for the price. Saggy mattress, completely sank in the middle. Extremely cheap comforter and sheets. Tv remote didn’t work. No coffee for guests in lobby, machine in room didn’t work. Before you think covid, other hotels in the area were offering coffee and even continental breakfast in a safe manner. $20 for parking when no one was even there? Pointed out that a parking lot directly across the road was $10 for overnight. Told that they couldn’t adjust so I ended up parking off property. The fact that it was clean is the only reason I would give it two stars. Not the worst place, but certainly would look elsewhere next time.

Rooms are renovated, it's good, but : 1. Heating thermostat is not working for function Fan Auto. It is completely uncomfortable to run and change temperature every 5 min. 2. Parking is extra 29$ and it doesn't says anywhere when u book. It just says - parking. 3. Microvawe use is extra $ 20!!! What??? Are u kidding me? 4. Room where was 3 beds should have more than 1 tube of shower gel as it is enough for 2 persons only but it can be 6. 5. Staff - name Erica is rude. Front desk should smile and be polite to customers but looks like she is not aware what customer service is. 6. In general - this heating system is very loud and makes air super dry, which doesn't allow you to sleep well. 7. I wanted to wake up at 10.30 but housekeeping knocked my door hard twice at 9.44 which made me angry again. 8. Swimming pool is at the main building which is a 2-minute outside walk . Be expected that you might get room in separate building

My daughters and I stayed there for a night to visit Niagara Falls, but it was a stop on our way back to the states traveling from Toronto . The customer service person who checked us in was great , the room was very clean and the beds were very comfortable. My experience was very good. I definitely would recommend this hotel, and I would stay there again.

I am giving this hotel a 2 star review which google clarifies as "Okay" vs. 3 star as "good". Check in was good, lots of information due to COVID, which is expected and was given a great deal of value coupons to use in with the businesses in the area. Once in our room we discovered that there was left over food in the mini fridge from the previous guests as well as both nightstands were clearly not wiped down as they had some weird greasy mess left on both. It was convenient to have the IHOP in the building and the location is close enough to walk to everything you need. The room was good however the bathroom looked tired (specifically the tub/shower combo). The caulking around the tub has black stains. Personally, I wouldn't stay again and think that you can find a better room for a similar price (or pay a little bit more) at one of the other hotels.

My wife and myself booked into this Hotel with the rest of her cousins wedding party. We had to drive in from Kingston Ontario. The room with the fees, deposit, parking and taxes totaled $540 for 2 nights. We didn't realize that our credit card had only a $537 available because of a recent purchase. The gentleman at the front desk would not make any exceptions to help us book in. I even made the comment that the bride is not going to have the maid of honor and we'll have the go back to Kingston. His comment was quote, "Yes that is what you will have to do". This was extremely unprofessional and embarrassing to the both of us. Plus if we used debit or cash it was $300 more. By the way this was at 9:30 pm. So we sat in out car trying to figure out what to do. So our daughter transfer use money to cover extra costs so we could pay with debit. When we went back in, a different person helped us and with assistance from a manager figured a way to get out room using our credit card. We just paid for the parking separately to bring the credit card charge down. I fell the first front desk person that we delt with need training in Customer Service and problem solving. The other issue was that there were only 2 Accessible Parking spots in the small tight parking lot. I have low vision and the close cars was a struggle for me to navigate. But thank you to the manager and the second employee of making our stay a lot better.

One of the worst hotels I’ve ever been to. The staff is unprofessional; customer service 0/5; Paid 190$ for one night, in order to rest and be fresh next day. Because of their false fire alarm, we’re up at 4:30am still. At the time of Check-In the Front Desk Staff was irrefutably unprofessional; We were travelling from Brampton in order to explore Transit System and forgot all our physical cards in our Car. As, coming to Niagara and staying the night was totally unplanned. After booking online, I did call the customer care and explained them the whole situation and they told me its manageable just ket the Front Desk know. At time of check-in, we did explain the situation to the guy and he was so impudent he told my husband “Don’t be a SMART-Ass”. Really? This is the level of customer service. On top of that, they donot send water or ice to your room, had to go all the way down to lobby from 10th floor to get water. Lastly, there is this false fire alarm at 3:30, we slept around 2.30 and then this alarm goes off, they asked to evacuate floor 8,9,& 10. No sense of apology, once it was clear to go back, they did not even make a formal announcement to let people know.

I recently had the unfortunate experience of staying at the Wyndham Fallsview Hotel, and I feel compelled to share my incredibly disappointing experience. My stay, which took place from December 16th to December 17th, was marred by not only subpar accommodations but also by the astonishingly poor customer service provided by the Director of Front Office, Isabella. Upon receiving notice of an additional $500 cleaning fee for damages to Room 423, I immediately contacted Ms. Isabella to dispute the charges. Shockingly, her response exemplified the epitome of awful customer service. Despite informing her that the drawings on the walls were pre-existing at the time of check-in and could be verified with the cleaning staff, she remained unyielding and unhelpful. Her refusal to acknowledge the possibility of an error or to investigate the matter thoroughly was beyond disheartening. Adding insult to injury, the conditions of the room were nothing short of deplorable. The shower housed tiny black bugs, the showerhead cap was barely holding on, and the overall atmosphere of the room conveyed neglect and an outdated aesthetic. Stains on the bedspread further contributed to the unsatisfactory state of our accommodations. In light of these appalling conditions and the complete lack of customer service from Ms. Isabella, I strongly advise potential guests to steer clear of the Wyndham Fallsview Hotel. The combination of substandard facilities and an unhelpful staff member has left an indelible mark on what should have been a pleasant stay. I sincerely hope that others can be spared the disappointment and frustration that I endured during my time at this establishment.

Good across the board. King bedroom was small but I was good with it because we weren't staying in for the night anyways. Clean, quick check in & out, was quiet as well. Close to the Casino and some great restaurants. Shower was good and bed was comfortable, not anyplace to do makeup properly according to the GF.

We stayed here for one night in late October. The only good thing about this hotel is the location. Other than that, stay somewhere else! One elevator working for the entire hotel, we were on the 11th floor. One ice machine working for the entire hotel. Construction going on, which we were not aware of. Hole in the wall of our room, which was being plugged with a kleenex (GROSS) The tub filled quickly while showering and was extremely slow to drain, meaning only one of four guests were able to shower before check out. Beds were uncomfortable, lumpy and in need of replacement. I developed red dots on my body after our stay. NO ONE has addressed our concerns :( We live locally an spend a considerable amount of time, and money, in the Falls. Never will we stay there again!!

Clean modern hotel. Fair price and location. Tower A does not have a view of the falls. However, it's walking distance to everything related to the falls. Ample on site parking for a great price. Our "Family Suite" was super spacious. Including a dining area with refrigerator, microwave and sink. As well as a living room with television and sleep sofa. I would highly recommend this hotel if you don't require a view of the falls from your room.

I was part of a group of about 40 people, and everyone seemed pleased overall. The only negative feedback was about iHOP for breakfast--the food is overpriced and average quality. The front desk and restaurant staff were friendly and efficient, the grassy area worked well for outdoor games, the pool and hot tub were enjoyed by many, the guestrooms were comfortable and attractive, and the hospitality suite setup was great.

Clean rooms, customer service was great at check in, limited seating area in room. Close to falls, and a 15 minute walk to Clifton hill. Noisy in lobby area, kids riding their bikes in parking lot unattended. But overall enjoyed the experience and definitely recommend to others.

Centrally located and a quick walk to OLG stage but I don’t think I will stay there again. Room had a large whirlpool tub but it wasn’t clean. Room smelled stale and carpet was very old and should be replaced. Restaurant was very expensive however cheaper options are available close by. Parking was affordable and they do allow you to park there until 4 the day of checkout. That being said it is a very late check in of 4 pm and check out is 11. You really don’t get much for a one night stay.

My husband and I went here on Dec 15th for our honeymoon. The room had a bad smell, the carpet was old and lifting. We stayed for 6 days, and we had issues getting housekeeping to clean our room. We were told by the front desk that housekeeping would come on the 3rd day, however no one came, and when we called again, we were told that we needed to put our name on a list. Wouldn't you notify customers of this in advance? Never in my time of staying at a hotel, have i ever had to call for someone to come and clean a room. Very Disappointed. Eventually they came the day before we left. Our room was not touched for 4 days in a row!!! We had to call multiple times for toilet paper and fresh towels. Someone also dumped a bunch of ice in front of our door and rain away. When we notified staff about it, they said they would "send security to check it out" no one came. Overall, very poor customer service, professionalism and cleanliness. Will not be returning. Would not recommend here, not worth it.

We enjoyed our overnight stay here, very spacious and clean room and the beds were super comfy! In a good location and in walking distance of many restaurants and the falls. Had breakfast at the IHOP located in tower A, and the food was very good and prepared quickly. We had room 476 in tower B, and I have no complaints! Thank you so much for a pleasant stay!

Stayed for the 3rd time and I'm still happy with my experience. Still the best value budget hotel in the area. Located just outside the entertainment area but still walking distance to Fallsview Casino. Parking is ample. Expect to be charged CAD20 per night, but given the location, the fee is worth it. Staff was friendly and professional. Check in and out was hassle-free. This hotel is new compared to most in the area. Room was just the right size, Modern, Clean, Quiet. AC/heater was noisy when on. Carpet was well-vacuumed and fairly new. Beddings and towels were fresh. Washroom is clean and spacious. Amenities include a fridge, microwave and pod-type coffee maker. There's an ice machine on each floor. Wifi is free. Breakfast is NOT included. But we were given a CAD15 coupon you can use for any IHOP. There's an IHOP on the ground floor. The view to the west is a large parking lot and on the east is the Skylon tower. You CAN'T see the falls from this hotel. Our room was a single king on the 5th floor at tower A. We stayed for 2 nights from Tuesday to Thursday in November 2022.

We went to this hotel when the AC in our 5 star hotel failed during a heat wave. I would recommend this hotel far above the other, even without the AC issue. At the other hotel, a lot of money had been spent on the lobby and the rooms were tiny. Here, the opposite is true and that's a far better idea. The lobby is not lavish but the rooms are spacious, as are the bathrooms, the complimentary bath and moisturizer products are lovely, the staff is courteous and helpful and the price is right ✅️ It's nicely located and just a quick walk to one of our favourite places, the Skylon Tower revolving restaurant. Would 💯 stay here again.

We loved this hotel. The room was large with plenty of room to spread out a bit. The bathroom was super clean and looked fairly newly renovated. The location is perfect and within a short walk to the falls. The staff were accommodating and very helpful and friendly. Overall, we loved the place and if we come back this will definitely be the place for us.

If you have little ones you’re better off in Tower A. We stayed in Tower B. There is minimal parking at the front so you’ll have to park at the back of the building. There is only an entrance at the front and you can only get around on the one side. Our room was dirty. There were bits of stuff all over the floor as if it hadn’t been vacuumed. The hallways of the building have a very displeasing odour. If you want the pool you’ll have to walk outside across lots to get to Tower A. Even if you take the time, it’s a wasted trip; Pool is small and the water looks cloudy and dirty. The one positive is the staff at the Tower B entry was very pleasant. Maybe we missed it but we didn’t see anywhere on the website where it specified that the Towers are completely separate with no connection. We travel and use hotels at least once a month. We would never come back here again. Also, don’t waste your time to express your displeasure by contacting them directly because they don’t care.

Hotel was clean. Most of the staff that we encountered was nice. Our first room smelled like someone had been smoking so we returned to front desk. The second lady at the front desk was friendly & gave us a new room. That was good until we showered. The towels & washcloths were hard sheets weren’t fitted they wouldn’t stay on the bed throughout the night. When requested more towels etc from housekeeping they said to leave the dirty ones in our room. No entry of staff in our room because we stayed more then one day sucks. We’re use someone making sure we have fresh towels etc. If no entry to the customers room is because of Covid 19 staff cleaning the rooms should take precautions. We observed staff cleaning rooms with no mask no gloves. They’re not protecting themselves. This was our 4th stay at a Wyndham & by far the most uncomfortable. Definitely won’t be back next year. Please do better.

The staff was very nice to deal with. We got a complimentary upgrade to the top floor "facing the falls". Room and washroom was clean. They don't have a basement parking facility. I only gave them a 4 star because the refrigerator was not working/cooling. Shout out to Ankur at the reception for making our stay pleasant!

The whole experience was fantastic. Front desk was amazing at check in. The lady who checked us in made sure we had a balcony room. Facing the falls. So my children and I could watch the fire works. Room was spacious and clean. This is by far my favorite hotel I have stayed in. In Niagara Falls.

Great location and great customer service. We needed towels and they gave us extras right away. I would have given this 5 stars but there were a few things. We saw a couple small bugs, our room was in a separate building which was kind of far away to walk to and there was no bar to hang the towels in the washroom. But the room was pretty clean and tidy and we had 3 queen beds which was pretty cool.

Room was fine. No sink in the bathroom which was weird. Asked for 4 extra pillows and they never came. Hours later went to the front desk and asked again. 2 pillows showed up after that. They said they don't have enough stock to provide us with the extra pillows. I will not book here again.

Very spacious room ,very clean room,very comfortable bed,staff very polite an helpful,will stay again anytime in the falls area

Always a great experience at Wyndham. Great location steps to Fallsview Casino, Clifton Hill and LCBO. Rooms are fairly prices for the commercial strip it is in. Lots of vouchers, very clean rooms. I have been staying here with friends for four years. Microwave, mini fridge, coffee and tea w/machine in every room. Tonight is my first night in Jacuzzi Room, so far amazing. I love this hotel, great points system, friendly staff, not really much to complain about. Thanks for all the amazing stays and here's to many more!!!

The hotel is just decent. Poor customer service. Checked out this morning and at the reception, saw customer service attendants, Ahuja and a lady wearing a red face mask chatting & said "Hi, good morning". The lady was rude as she responded " Hey! Let's just finish our conversation" when all I wanted to do was make an inquiry on how to check out. That was unnecessary, I looked at her and I think Ahuja discontinued the chat to quickly explain the procedure and he was kind enough to inform that security deposit and parking was to be refunded between 3 to 5 business days. Not Ahuja's fault, but the lady wearing a red mask on 09/12/2021

Great location if you don't mind a little walking 7-8 minutes tops to Clifton Hill, 7-8 minutes to the incline rail to the falls Room and hotel was clean, and staff are professional and friendly No housekeeping due to Covid, but staff provided everything I required---fresh towels and hygiene products within minutes of calling the desk Great discounts and perks if your a Wyndaham Member Give this place a try !!!!!!!!!!!!!

Purchased the 2 night King Suite deal on Groupon. Great location, value and experience during our stay. Check in was easy and we were able to get into our room early. On arrival the room was clean but could’ve been better as we did clean up a bit ourselves. The tub in the room is great and worked well. We would definitely stay here again when we don’t care to be closer to the Falls. The walk isn’t too far from the Falls but there are other hotels closer to Clifton Hill for easier access to the Falls.

Staff and motel crew were all very nice and great to talk to. Room was very nice clean and bed was comfortable. We will definitely be coming back on our next holiday.