Our stay started with an insanely long and slow check-in line. After waiting for nearly an hour with two children in tow, the only explanation we were given about the hotel was that the hotel parking costs 45$ a DAY, a cost which was not advertised on the booking website. The staff was careful not to tell us that there are cheaper options for 10-20$ a day in nearby parking lots; fortunately for us, we declined the parking and found these options. The room and bedding was average; the only amazing part was the view on the Horseshoe Falls (for which we paid a substantial additional cost), which came as advertised. We were there for a quick 2-day stay. After a very tiring first day, we arrived late at night to find our room had not been cleaned. We then called the front desk who informed us that the room service was only ONCE EVERY THREE DAYS (again, an information that would have been relevant to have at check-in). They did offer to send us clean towels, which we absolutely needed, and they did send them up relatively promptly. While a 3-day space in room service once made sense in 2020-21 for public health reasons, there are no justifications for this now. And the hotel is certainly not short-staffed given that they can hire two full-time employees to watch over their tiny guest parking to ensure that only those forking out $45 a day park there. So in essence, the owners are cutting their labor costs and trying to rip the guests off by charging them an outrageous fee for parking in the hotel parking lot. The fact that this hotel is located in a tourist trap does not justify this philosophy. Incidentally, this is also damaging to the Radisson brand.

STAY AWAY AT ALL COST - NOT WORTH YOUR TIME, MONEY OR STRESS. Go to Hilton Hotel for the SAME PRICE and 100x cleaner, quality and service. I paid $170 for this small low quality room and then went and paid $180 at Hilton Hotel tonight. Terribly small lobby, bad quality room and furniture, only thing they have is good customer service. The room is not clean, the bathroom is outdated and the bathtub felt like I couldn't use it because of the low quality. Paid $28 for parking just to be told my parking is 10 minute walk from the hotel - in a REALLY DARK and scary area.

Great hotel in an excellent location! I can’t believe people are rating this hotel less than they are; our family of 5 with two rooms (and we brought our small dog) had a wonderful stay. Very spacious and clean rooms. Friendly staff especially the sweet housekeeper! Our 2 queen bed room for 4 people had an extra enclave in the room for the sofa bed making it so spacious, and even though it was a street view room we could still see Niagara River. The pool was nice and big (it may look like there’s a hot tub there and it fooled many of us but sadly it’s regular pool water and not a hot tub, but at least the pool is heated). The hotel is only 5 minutes from the funicular that brings you right to the area where the edge of the falls are viewed. It’s $8 for a full day pass. Parking is $45 but everywhere in Niagara you’ll find this so gripe about it and then get over it, there’s no choice here (and I don’t recommend the cheaper $30 lot- it’s not secure there). After viewing the falls do yourself a favor and go to the amazing and gorgeous Victorian era town called Niagara-on-the-Lake. It was the highlight of our trip for dining, shopping downtown, and swimming in the lake in August. Put “Prince of Wales Hotel” on your GPS and it will take you to the downtown area. The homes and vineyards in this area are gorgeous too. Also St Catharine’s Lakeside Beach is great fun for a beach day too (bring your bathing suit)! We stayed 6 days in this hotel as a base and had fun exploring the area.

We stayed here for my husband birthday and it was first time to Niagara Falls and the Radisson was amazing! Staff was friendly, rooms were clean, price was just right! We had a river view room but we were still able to see the falls!! Honestly the stay was a 4/5 but as we were leaving the staff asked if there was anything they could improve on which I loved! Shows they actually care about their guest experience! Will definitely stay here again!

We checked in and decided to upgrade with a view of the falls. Beds are extremely comfortable. The rooms are very clean. The view of the falls from our 13th floor was fabulous. Staff was very friendly and helpful. There are only a few rooms with great views, so book accordingly and pay the extra.

The staff and hotel are amazing. My girlfriend and I drove in from the states and arrived to the hotel with our dog before check in. The staff that checked us in allowed us to check in early, upgraded our room with appliances and had an amazing view of Niagara Falls and city at NO Extra Charge. We booked our reservation through a third party website and they gave us more than we paid for and ever expected. The kind lady at the desk also gave me a can opener to open my dogs food because I forgot it. This was our first time in Canada and we will definitely return for the experience, hotel atmosphere and hospitality that we received throughout our entire stay. Please stay here you won’t regret it. Did I mention the room upgrade included a jet hot tub. How amazing is that?

We stayed here over the weekend. Aside from value, we had a great time. The room was clean, the amenities were great.. Parking was tight though but it's okay. The kids enjoyed the pool. It was convenient and the staff were super helpful and friendly. Will definitely stay here again next time we are in town.

Just came back from a weekend stay at Fallsview. It was a lovely stay! The front desk employees were amazing! The beds felt great and the room was in good shape, for the most of it. There was some peeling wallpaper and 1 or 2 other things but all and all was a great room. The pool was amazing! We did take advantage of the parking lot even though it was rather expensive. It was worth it considering it was very cold and windy. Lugging stuff and have 2 kids in tow the close parking lot came in handy. I would extremely recommend this hotel!

Great place to stay when visiting Niagara Falls. They are a hotel that accommodates pets. There aren’t too many decent hotels that will welcome your furry friend. Turtle Jacks restaurant is connected to the hotel where you can enjoy a decent meal whether it be breakfast, lunch or dinner. The room where we stayed was capable of accommodating 6 people: 2 queen size beds and a sofa bed. Was spacious and never felt cramped. The only complaint we have is there was a used mask and rubber gloves left by the previous guests behind the alarm clock, which shows that a thorough cleaning was not performed. Regardless of that, all in all a decent place to stay when you are visiting Niagara Falls. Rating - 3.5 stars out of 5

Upon early arrival, friendly staff in parking lot gave us information as where to go. Alex welcomed us as we entered and was very helpful. There is a $45/day parking fee if you want to park onsite which we were well aware of from our reservation. That was less than we saw on the site of some other hotels we considered. We were really early (even before checkout time) but Alex did check to see if our room was ready. It wasn't, so she got us our parking pass (& telephone # to let us know when it was available), told us how to redeem attractions we had purchased in advance & gave us a map of the area. She was VERY HELPFUL answering all questions and making us feel welcome. Each time we walked through the lobby we could count on her smile & greeting. We had a Fallsview room, which I highly recommend. It costs a little more but has a MAGNIFICENT view!! It also had a jetted tub and was longer than a standard tub/shower. Room was very clean and comfortable. Excellent hotel that we would definitely stay at again if we were ever back at the falls. We wish there had been a king room with a Fallsview rather than having to get 2 beds.

While maybe not the top of the line in luxury or modernity, this hotel offers great views of the Horseshoe Falls, jacuzzi in the room, and close walks to lots of attractions. The room is nice sized, clean, comfortable, and well appointed. No complaints.

We stayed 6 nights in a premium queen bed room. Beds were super comfy. The room was huge and we had alittle view of the falls. Bathroom had a jetted tub. The location was amazing. Less them 5 minutes to the falls using the incline. We could also see the fireworks from our room. We paid to park in the lot not connected to the hotel and it was not a bad walk.

Location is good only. Too much, I mean way too much expensive in return of their room quality and services. Very small room, almost felt congested. I've been in many hotels and motels. But, it was a bad experience for me. Won't recommend it to anyone if I'm not going to take revenge on that person. Please, stay at motels rather then staying here. I'm not going back again.

Not bad. We had a room with a pretty good view of the river and upper part of the Canadian falls but the Mariott blocked out the rest. It's still a nice stay. Little more affordable than the major hotel chains.

The staff from the GM, front desk, housekeeping and parking attendants were great. They were very helpful and really seem to care that our stay was perfect. Very close to all there is to see in Niagara Falls. People complain about paying for parking, but they have one of the cheapest on-site lots. I will stay here again and I would recommend it to family and friends. The only recommendation for the hotel is it may be time to update some of the funiture and carpets in the rooms.

This is a nice hotel. The room was not anything outstanding, but was clean and in good condition. We had a falls view room. The view is just as advertised in pictures; you get to see 3/4 of Horseshoe falls, the other hotel in front of this one blocks a little of the view. I expected a little more falls view, but it's not bad. The front desk staff were all very nice and accommodating. The only real negative is the $45 for parking. Think it's way too much when you're paying several hundred dollars for a room and eating in their restaurant. The hotel is super convenient to the te8am down to the falls and the Fallsview Casino. It's about a 20 minute walk to Clifton Hill.

Had a great stay here this summer. The check in was extremely slow, but the staff we very apologetic for that. Room met all of my requirements, and was clean. Beds were comfortable. Rooms were spacious with a big window. Expect to pay quite a bit for parking. We parked in their parking lot, (that is a 5 min. walk from the hotel) and paid $35/night. I believe it was around $45/night to park on-site.

I used my credit card points to book a Fallsview King room with a sitting area. I also called the hotel prior to arrival to make sure there was a Fallsview and was assured it was a lovely room. The room was fine but the Fallsview was really looking at the Marriott in front of me and a little less than half of the horseshoe falls. I was truly disappointed and asked to be moved to a different room but was told there were none available. Whoever described this room, whether it be the Radisson or my credit card company got it entirely wrong. Parking was ridiculous at $45 per day. You really need to walk to wherever you go. Best thing was finding Zappy's where we ate. Breakfast at the hotel is not included and I suppose if you used their $-off for the regular breakfast you're doing okay. Don't go to the $10.00 place for breakfast because they charge you a lot for coffee and you end up spending just as much as you would at the Radisson.. The staff for the most part was fine.

We got a king size bed in a suite facing the city view. Rooms are outdated and pool is a lot smaller compared to the pictures online. Room was clean and the room service arrived quickly with our towels and extra sheets for the pull out couch. Staff was welcoming. They allow pets which is nice.

The hotel does not matches the brand name at all.The rooms were below average when you compare with competitors. The furniture has scratches, dents and repair marks all over. Light above the bed was not working. Bathroom was clogged & water over the floor. i have to use my friends room to take bath. Also charged twice for same room. Room was very stinky. will not recommend at all. its better to stay in Motel rather than this hotel.

We had a gorgeous view of the falls with two queen beds in our room with the most comfortable bed and pillows (I never wanted to get up). We had a jetted tub in a pretty large shower. Room and hotel was clean and all staff was very welcoming, friendly, and willing to help with any questions or accommodations. Pool was very warm but not refreshing. Hotel was walking distance to the falls and very many restaurants. Atmosphere on the street is safe and populated. Overall great stay and would stay here again.

We stayed here for a week while we were having some work done on our home. When we arrived we were pleasantly surprised that our city view room actually had a beautiful slightly obstructed view of the falls. Because of COVID protocols we weren't able to have the room cleaned which was a bit annoying but understandable. However, it felt like every single time we contacted the front desk about new towels, bedding, coffee, etc., they somehow forgot or got our request wrong. We gave up trying to get the correct sheets for the beds after three failed attempts to be given the correct items. Now that the vaccine passports are ending this won't even be an issue, but the process of having to show our vaccine passports and IDs every time we wanted to use the pool was ridiculous. Would it have been so difficult to have made a note when we checked in? Standing in a cold lobby with two little kids in swimsuits waiting for their parents to once again prove they're *still* vaccinated is ridiculous. On that note, the jets in the pool are misleading - there is no hot tub so if you're looking at photos online - keep that in mind. Overall our stay was okay but we will try another hotel next time.

Very friendly staff and prompt. The bathroom was not clean at all. I purchased peroxide for the bathtub and ceramic tiles. The light switches were also very dirty and I sanitized them myself with peroxide that I purchased in a convenience store down the street. I liked the layout of the room, however we did have to call housekeeping for sheets and blankets for the pullout bed and when we removed the cushions from the couch it was full of crumbs. The rooms are only cleaned every 3 days and not in my opinion sterilization is not done.

My spouse and I travelled with our 1 year old dog the staff at the front desk was very accommodating. Check in was very quick and simple. Our room was clean and comfortable and it was quiet. We had 2 queen beds and a pretty decent view of the falls. Furniture is a-bit dated but it wasn’t a major concern. If you have pets and are coming to Niagara I would recommend this hotel.

Friendly staff, checked in early with a nice upgrade! Clean and comfortable, not luxurious, but neither were the prices, so overall a great value for this location! Location for the Falls was super! Pool was a little on the cool side, but a good size and not too crowded. Visiting Niagara Falls is more expensive than you may think, but I thought it was worth it!

Slept like a baby in the king-size bed and had a gorgeous view of the Falls. The hotel is one of the few dog-friendly hotels in the area. The room had a jacuzzi tub, mini fridge and microwave. The tv remote was wrapped in plastic. Everything was clean and they also provided disinfectant wipes. Staff are very accommodating and friendly. Highly recommend this hotel. Thank you!

What this hotel has that the Hilton doesn't, is exceptional customer service with the front desk staff. You aren't just a number, you're made to feel like your stay, your experience matters. What a lovely staff! The room we originally booked, we didn't like, and the front desk staff were quick to arrange an alternative room with an even better view. Comfortable bed, clean room, jetted bathtub made our stay enjoyable especially with our furry children in tow. Turtle jacks connected to the hotel were a bit disappointing in regards to food quality. Hoping that this changes as the hotel itself is worth a stay in. Thanks again to the great staff! I hope upper management are aware of their wonderful frontline representatives of this hotel

I had a great stay with a great view. I encountered Alex multiple times and she went above and beyond. I have never had a better welcoming and service. Please award her for her attention and kindness. The room could be cleaner but it did not effect my stay. I would recommend and return. No issues with my pet staying. Pictures are from my room.

Better rate than most of the big hotels in the area. Spacious room, comfy bed, fluffy towels and a deep bathtub. Notes: no hairdryer in room, parking is $25 right in front of the hotel, access after you check in. This hotel is about a 15-20 minute walk from Clifton Hill but right beside the Canadian falls, just a short walk down the path.

I booked a room and requested a higher floor but we ended up at the ground floor near to elevator and can’t sleep is two loud every time someone use the elevator, the receptionist said they never get the request and they don’t have a room to switch us, and the washroom is clogged. When we checked out I mentioned again the issue with same receptionist and she said sorry that’s it, doesn’t care at all. I am not happy at all is a waste of money to stay there. Don’t waste your time to booked. When I book they said is a city view but is not, very disappointed and they have worse customer service that I experienced. I wont ever booked any hotel in Radisson Hotel ever again.