Never greeted , then first gal extremely rude ,I believe we interrupted what she was doing , still not even a hello , 2nd gal came out a bit later no greeting and only came out because a large family came in . What a shame when spending top dollar and I was with a 5 year and 10 yr old so uncool of them 😔

Shopped here today near closing. Was shopping to buy a gift for my cousin. Found a nice pair of dunks that I know to have value, actually the exact pair she’s been wanting to get for a while. But, that’s besides the point. When I entered the store first thing I did was grab the shoes and check the size, I then pulled out my phone to check the online prices to make sure I was getting a good deal. Then, the manager, a lady name Sydney came and asked for the shoes for a moment. I assumed that it was because she wanted to check for somebody else in the back if they had that size, or something. I then continue walking around only to notice the shoes being purchased by another individual in the front... The manager Sydney simply took the shoe out of my hands and gave it to another person to buy. Terrible experience. My mother spoke to her and she said “at releases like this it’s first come first serve” although I was holding the shoe in my hand... Somebody else working in the store accused me of “reselling” and saying that “the store doesn’t like it”. When the person buying the last pair of dunks bought two size 6.5’s (the last pairs) with no intent for personal/gifting use.

Ghetto, unprofessional, zero training on how to work the register! 4 ladies working at finishline (you’d think they have some class & self respect) using inappropriate words, having a whole conversation with one another, as I’m getting checked out, talking loud and obnoxious! No hello, no thank you have a nice day but horsing around in the store, bad vibes!

⚠️ STAY AWAY ⚠️ Made a online order for a pair of shoes for Same Day Pickup. 2 hours after I placed the order I was curious how long before I could pickup my order so i decided to call the store to ask if they could give me a route estimate on how long it takes and the girl I spoke with (1) was unprofessional and talked to me like i was a low life (2) very rude. She told me that my shoes would be ready when they place a sticker on them and scan them, so i replied with I know that I just want an estimate if I could and she replied the same thing and she hung up. I called back and they would not answer. So i called corporate and talked to a lady who says she called the store and talked to a manager and the order will be ready in 24 hours, so i asked to just cancel my order, i was then told id have to go in store to cancel my order. Before getting off the phone with the representative I asked about making a complaint on the store, she told me She would call me back in 30 mins…never heard from her again. I went to the store to cancel my order and EVERYONE in this store needs fired or re trained. Unprofessionalism must just be something taught my management because theres a lot of it. The store almost felt like a hang out spot for the workers. So i found another pair of shoes on the wall and proceed to the counter to check out and before going through with the transaction I asked about cancelling my order and the guy told me he could not cancel my order at that time that he would take my info and get it done before he leaves for the day. I declined that option. Im still needing my order cancelled as I write this and the shoes i bought will definitely be the last pair of shoes i buy from finishline or JD sports every again.

Bought a pair of shoes from here put the box away to wear shoe in nicer weather than snow. The weather got nice pulled them out put one shoe on then went to put the other on and what the Hell you know the other shoe was a size and a half smaller. On top of that I don't have the receipt for them from December

Went in and had separate transactions, valued over $1,500. The two who helped, Natalia and Janna (probably misspelled), were extremely polite. Made sure we had everything we needed. Thank you guys for being very helpful and making things easy. Happy Holidays!

Darrell found and helped me with everything I have been looking for please give this man a raise. Will be back soon definitely would recommend to family and friends.Thank you again will be back soon

Great soe selection. Although not a very happy staff. Knowledgeable but they don't seem very happy to be where they are.

It gave me a weird vibe that they are about to close. I've never seen such limited stock, empty racks and spaces with no shoes. The shoes they did have weren't that great either.

If I could post a zero Stars I would. It is no wonder that stores are closing left and right. Customer service has gone right out the window. For the amount of money that you pay for shoes not being able to return them is ridiculous. Even spoke with corporate.

I loved it! I will always come back this is the best place I've ever been to and way better than footlocker, please reply to this review I will come back every single day if I can this is the best shoe store ever! Definitely recommend! 👍

Customer service was excellent, bought 2 different pairs of children shoes. I went in @ five minutes to closing, they did a shoe sizing and diligently tried finding the correct size for my daughter. One of ther pairs they were out of. But they were willing to try and see if could be ordered online.

Finish line itself may not have good customer service, but at least this store does! Staff is super nice, helpful, efficient and goes above and beyond to take care of customers. I live a lot closer to a few other locations, but will go out of my way just to shop at this one.

I use to be a skeptic because everytime I would see something I liked there, it was way over priced. What I didn't take the time to find out then, is that they do have Sales! They always have the latest styles and Trends. I did a lot of shopping there this year because I couldn't find the pricing elsewhere. Like No Where! I found top Names for very responsible prices. I signed up with the website and got first picks on new styles for shoes and clothing. Plus..they notified me an hour before a special showing and I got a pair of the limited addition 2Pac/Grant Hills! And now with every purchase if your signed up, give you points that you can use for a variety of perks like, money off, free shipping, gift cards. Tons of stuff so it's worth it. They have a new Regular shopper now! If you order on line it comes pretty quickly too! Thanks Finish Line! You made shopping for my man a lot easier!

Great store and awesome customer service

I really like shopping at Finish line there sales are good I do my shopping for my teenage son.