BARroom image

BARroom

Restaurant

😠 BarRoom at Hilton Omaha left much to be desired. I feel compelled to share my honest opinion as it directly reflects the current state of the establishment. Unfortunately, my experience was far from satisfactory, with multiple aspects contributing to my disappointment. One of the major issues I enc... People often mention good, service, order, experience,


Address

1001 Cass St, Omaha, NE 68102, United States

Website

www.hilton.com

Contact

+1 402-998-3400

Rating on Google Maps

2.80 (24 reviews)

Open on Google Maps

Working Hours

  • Saturday: 7 am to 12 am
  • Sunday: 7 am to 9 pm
  • Monday: 6:30 am to 9 pm
  • Tuesday: 6:30 am to 9 pm
  • Wednesday: 6:30 am to 9 pm
  • Thursday: 6:30 am to 9 pm
  • Friday: 6:30 am to 12 am

Featured Reviews


Frequently mentioned in reviews: good (12) service (10) order (9) experience (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 A Google U. 10 months ago on Google • 153 reviews
    BarRoom at Hilton Omaha left much to be desired. I feel compelled to share my honest opinion as it directly reflects the current state of the establishment. Unfortunately, my experience was far from satisfactory, with multiple aspects contributing to my disappointment. One of the major issues I encountered at BarRoom was the cramped seating arrangements. It became apparent that the main restaurant had been closed, and instead, they were trying to accommodate all the guests in the bar area. This decision resulted in limited space and an overcrowded atmosphere. The attempt to squeeze everyone into the bar area led to uncomfortable seating conditions, making it difficult to move around and enjoy a relaxed dining experience. The closure of the main restaurant without providing adequate space for diners was a significant drawback and hindered the overall comfort of the patrons. Upon ordering my food, I sat down at a table to wait for the service. However, the process felt unconventional as I expected a more traditional dine-in experience. One unique feature of BarRoom is the utilization of a droid robot to deliver food from the kitchen. While this may sound innovative and exciting, it proved to be more of a nuisance than a benefit. The droid emitted excessive noise, playing loud music that disrupted the ambiance of the establishment. Furthermore, the absence of any cover or protection for the food during transportation raised significant hygiene concerns. What's more, the presence of curious children and adults getting too close to the droid created an unsanitary environment, putting the quality of the food at risk. Adding to my disappointment was the pricing of the food. The menu items were unjustifiably expensive, seemingly designed to offset the Hilton HHonors credits given to HHonors members. This decision appeared to be a result of the cost-cutting efforts aimed at renting out the executive lounge instead of offering it as a perk for elite HHonors program members. As a result, the overall value for money was significantly diminished, leaving me feeling unsatisfied with my dining experience. The cramped seating, odd service choices, unsanitary conditions around the droid robot, and overpriced food all contributed to my disappointment. It is my sincere hope that the management takes immediate action to address these issues and improve the overall dining experience for their patrons.
    3 people found this review helpful 👍

  • 1/5 A D. 6 months ago on Google • 166 reviews
    Would not recommend. Expensive (like most hotel restaurants) and very poor service. Seated myself and though it was morning and no one else was waiting to be served, the two 20-something year old guys behind the bar (+ much older lady who may have also worked there but could also have been a cleaner and was dressed in a grey uniform???) continued talking and carrying on for awhile. No one came over to provide me with a menu. Eventually (7 minutes later?) I got up and went to the bar to ask how to order. I was told to order at the bar and pay in advance. Strange, but I did it. The older lady brought half my order and when I asked for the rest she asked what else I had ordered. Shortly afterwards, a couple came and sat in the booth behind me and one of the young men from the bar pounced on the table with menus in hand and a spiel about breakfast hours. So proper service *was* possible after all. I had already tipped 18% when I paid, though I regret that because no service was rendered, as I was simply ignored. Including tip, I paid over $18 USD for a small bowl of regular ol' oatmeal with a couple of almonds and couple of blueberries + MinuteMaid juice with 45g of sugar (not what I ordered). I had looked forward to ordering something new from the BarRoom everyday, but opted to skip this place after my one and only visit. There are plenty of other restaurant options within walking distance, so check those out instead if you want good food plus good service.
    1 person found this review helpful 👍

  • 3/5 John D. 8 months ago on Google • 4 reviews
    This place is very hit or miss, stayed here for almost 8 days, had breakfast every morning. First time I tried the benedict, they were very good, few days later, I ordered it again, this time, eggs were undercooked and very runny, pull pork was more pork gravy than anything else, ended up with what looked like 2 blubs of mush. Other meals were the same, sometimes good, sometimes bad. I ate here for the convenience and to use the hotels $15 daily voucher but there are better choices in the area. I had the corn beef once and it was very good. Its just not consistent.
    2 people found this review helpful 👍

  • 5/5 Jason B. 1 year ago on Google • 177 reviews
    Sat at the bar, it was really good. Much better than I would've thought. The drinks were good, the salad was very green and fresh. And the chicken I got was amazing . Thanks

  • 2/5 Aaron W. 1 year ago on Google • 28 reviews
    Mediocre at best. Don’t order the wings. They are not jumbo. Poor quality. Not cooked well. The blue cheese is not actually blue cheese. It’s a blue cheese flavored dressing that you would be mad about getting at a real restaurant. This is not a good restaurant. The drink was good. That’s the reason for 2 stars. Have a drink there. Don’t expect good food.
    1 person found this review helpful 👍

  • 5/5 Thomas W. 1 year ago on Google • 26 reviews
    It's not a personal experience by any means...but the food was very good 👍 Chicken fried steak had great flavor and the best hamburger I've had in awhile. Wouldn't come here just to eat but would definitely eat here when we return to hotel.
    1 person found this review helpful 👍

  • 1/5 Ronda S. 8 months ago on Google • 3 reviews
    If I could give a 1/4 star I would no service since you order off your phone cold food over priced with at least an hour wait for your food waiter dumped 1 of our plates didn't replace it which we really didn't want the plate I will never go back I would eat anywhere but there or starve either or would work for me before I eat there again Sincerely Ronda
    1 person found this review helpful 👍

  • 5/5 Lynn M. 1 year ago on Google
    Bryan, Josh and Wes were amazing!!! Drinks were the best of the best! Hospitality and service were second to none! Enjoyed our time!!
    1 person found this review helpful 👍

  • 5/5 Pinball W. 2 years ago on Google
    Great Service! Full bar with top shelf cocktails. Food selection is perfect. Very large room but still cozy for small groups. Easy walk across from the convention center. A must visit if your in town for work or play.
    1 person found this review helpful 👍

  • 3/5 William F. 1 year ago on Google
    Staff is nice. Food is mediocre at best.
    1 person found this review helpful 👍

  • 2/5 Ashley W. 1 year ago on Google
    It's just not good.
    1 person found this review helpful 👍

  • 5/5 Shannon 4 months ago on Google • 7 reviews
    I ordered room service at 11:20am on a Monday and the food was at my door in 20 minutes! I ordered the mushroom Swiss burger with fries and a side Caesar salad. The meal was hot, the salad was fresh, and all was delicious.

  • 2/5 Gregory C. 1 year ago on Google
    Takeout order was late, burger was mediocre at best.

  • 1/5 Max E. 7 months ago on Google
    Absolutely terrible. Slow, cold, bad food. Mistakes on everyone’s order. Just a disaster. Even if it’s 100 or zero degrees outside, just walk somewhere.

  • 1/5 MiamiTabor “Al B. 1 year ago on Google
    After 2 1/2 hours, didn’t get any food. That doesn’t qualify as any service. Used Lyft to dine somewhere else. You should too.

  • 5/5 Hannah R. 1 year ago on Google
    I had the most fantastic Bartender Samuel! He was so nice and the drinks he made were 10/10! Defenitly ask for the rum punch ^-^

  • 1/5 Super D. 11 months ago on Google • 2 reviews
    They use a phone app for you to order your meal. So a server never comes to get you drinks, you get your drink when your food comes an hour later. Also, even though your party may order at the same time, your food won't arrive anywhere near the same time. I would never eat here again, even if it was free.
    3 people found this review helpful 👍

  • 5/5 Joan Z. 5 months ago on Google • 1 review
    breakfast and lunch were fine, but the dinner I had was spectacular. I had the filet with mashed potatoes and asparagus, and the mashed potatoes were probably the best I have had in many years. The steak was also done exactly as I asked. I wish I had tried their dinner earlier in my stay!


Call +1 402-998-3400 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Comfort food
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✗ Delivery
    • ✓️ Takeaway

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