Location was good. It is downtown and not far from Old Market, Orpheum and casinos. We stayed on a Friday night. Took a while to get checked in with only 1 person in front of us. Guest in front was given like a welcome bag with a couple of bottles of water. We were not offered that and by the time we got checked in we didn't think to ask about it. We went out for the evening and got back kind of late. When we returned there were no spots to park in the parking lot. Had to park down the street and walk to hotel in the dark which was kind of scary. The room was nice, but had an old fashioned heating/cooling unit instead of a thermostat. The water pressure in the shower was weak. The coffee in the room was all decaf, which was a disappointment to my husband who needed his caffeine. The bed was comfortable but it was not worth the (approx $160) price. There was a lot of noise outside the hotel, sounded like garbage trucks. We will not be staying here again. It just didn't compare to other places we have stayed.

5 ⭐s for a 4 ⭐ hotel. Nothing was over the top amazing but we had a good overall experience. Rooms were mostly clean and comfortable. Service was good. And breakfast was good. The price seemed a bit high considering everything but still okay. Only issue we had was above us there were terrible parents letting their kids run laps across the floor but the hotel let us switch rooms so thank you for that!!!

I was advised to stay here by a co-worker who had stayed here in the past. The facility is in need of updating, old and tired bathrooms, the rooms, although clean, were also "beat." So kudos to the cleaning staff. Then there is the parking. Formerly parking in the hotel's parking lot was free.(this was the reason for my co-worker's recommendation.), Not free any more, $10.00 per night plus tax. The 2nd night I was here someone broke into the vehicle next to mine, only 2 parking spaces from the doorway. You would think if you are going to start charging for parking you would provide some security in the lot? Nope, just another profit center. There are guys in "security" shirts roaming the lobby and halls too, not a good image (guess the neighborhood has issues?) Guess it's a great spot during College World Series week but otherwise, pass.

We checked in Friday afternoon and it seemed like a wonderful place. We got unpacked in our room and realized the mini fridge was completely frozen. I called the front desk and explained how important it was that we had a working one because of my daughters breast milk. She assured me that they could get it swapped out immediately. We left for a few hours to go to dinner and when we got back we checked and it had never been replaced. I called the front desk again and they told me there was no one in maintenance available to get us another one. She offered to move us to another room and after my daughter noticed the ants all over the bathroom we agreed to move. We got to the new room and I checked the fridge to make sure it worked, and it had several chocolate milks and some old strawberries in a bag. The microwave also didn't have a plate in it. My daughter took the kids down to go swimming and was told the pool was closed, she specifically asked when we checked in to make sure it was open and was told it was open until 11pm. We had to go across the street to swim. Another thing was there was only one working ice machine in the hotel.I stay in hotels frequently and have never paid this much for a room, and for it to be the worst experience made it even worse. Hampton Inn was a very big disappointment.

Not impressed by the hotel. The staff were helpful and helped get the stars I'm giving. Me and my fiancee stayed here while I had to attend to some business for a few days. The first room we attempted to stay in had a dirty toilet, TV with a green line down the center, and hair on one of the bottles in the shower. Plus nothing seemed to be dusted. The receptionist was kind to offer us another room as house keeping was not in. The second room didn't seem to have been vacuumed, the trash was not taken out, and we found someone's sweater in the closet. This TV also has a fault with it as it seemed to have three white dots burned into the image from the logo. Would have also been nice to have hot water for the shower but after talking with another guest who didn't have any water in his room, I'll consider myself lucky with the cold. At least the toilet looked clean but still dusty room. If I have to come back to town I will be staying at another hotel.

This was the worst Hampton inn and suites I’ve ever stayed in! From cleanliness to customer service it was all bad! The air did not work properly the room it stayed hot and was not clean at all. Floors were sticky there was black mold around the bathtub. Our chargers fell out of the outlets. There was a lot of noise in the middle of the night. Housekeeping did not clean our room at all and we were there 3 nights! We had to request towels and garbage bags because garbage was overflowing! I am huge on cleanliness and customer service and both were terrible!

Easily the biggest dumpster-fire of a hotel I’ve stayed in recently. I’m Diamond elite, my check in gift was a bottle of water (free for Honors members) and a mini pack of candy which had maybe 4 pieces in it. I was asked if I would be parking and I said yes to which the clerk said “that’s $10 more dollars but just ask the manager to take it off when you leave and he will.” The parking is not gated or secured and I was given no pass to put on display. My room was on the highway side and the traffic noise was horrible including trucks engine braking at the intersection about 100 feet from my window. The window shade was broken and neither closed or opened completely. The headboard looked like it had been refinished with a can of spray paint, the bedside lamp was literally falling off the wall, and most frustrating of all … there was a perfectly normal looking thermostat on the wall that controlled nothing! You had to adjust the HVAC using the panel on the unit, come on Hampton put a sign on the wall or just remove it, don’t have your guests freezing all night because they’re using the wrong but only obvious controls! The bathroom was OK but looked barren with empty shelves and room for 20 towels but only two on hand. The shower doors were straight out of 1975 and not hanging in their tracks. Do yourself a favor and pass on this place, there are many better options available.

This was one of the largest hotel rooms we have stayed in. Really appreciated the extra space for our family. The checkin on the app and use of phone for room key was convenient. Liked that we could pick our room number. Note that you will still have to stop at the desk for an actual room key if you want to use the pool. Breakfast was good. Large seating area. Quiet, comfortable room. Liked the extra sink by the coffee, microwave, refrigerator area. Pool was good. Plenty of towels Friday and Saturday night. Not crowded. No hot tub. Location close to the Hilton on Cass St where our daughter had dance. Still need to drive, but it’s easy to get to. Also, within 5-15 minutes of the children’s museum and the zoo. Both were easy to get to from this hotel. We did have a clogged bathroom sink and a leaky bathtub faucet, but other than that the room was in good condition. Front desk employee on Friday night was helpful, but not very welcoming or friendly. She gave the impression that we bothered her by having to ask for a room key for the pool. She quickly helped us and then went to the room behind the front desk. You could hear her and her friends, other employees chatting. I think she just wanted to get back to their conversation. Parking was easy. Nice sized lot. Had no trouble finding a spot. It’s all paid for on your phone. Easy and convenient. Would stay here again if we need a hotel in this area. Thank you.

The rooms were huge and clean with a great view! Staff was nice! They had a hot cocoa station and a coffee station open the whole time! Only reason I wouldn’t give it 5 stars is because you have to pay for parking and it’s $10 a day which is crazy seeing how much you already pay for the room. They could’ve at least used that $10 per car to salt the parking lot so it’s not so icy. But other than that great

this property is not good. I am a diamond member with hilton and stay in enough Hampton inns to know. seriously needs a remodeling. no ac in the lobby or hallways for two days shower door broken, peeling wall paper, keys didn't work had to go back down to the desk, no 24 hour coffee. AND the 10.00 parking in TINY parking lot to a third party. I'll stay across the river next time. I wish I would have read the reviews before booking. wow.

We had a horrible experience, we booked 2 rooms over a month ago to be next to each other and we weren't even on the same floor upon arrival and they refused to switch us. The lady checking us in was awful rude and acted like everyone she spoke to was an inconvenience to her, I watched her act this way with multiple customers. We paid for parking and didn't even get to park in our motels parking lot. Our rooms were dirty, the breakfast was awful, we would have been better staying anywhere else.

We travel down to Omaha quite often and have never had an issue with any hotels, except this one, in so many ways. The first night we were there, we got into the lobby and the lady at the desk was already very rude and we also found out we had to pay $10 a night for parking and that they also take $100 deposit from you, which they fail to mention anywhere on the booking site or in their hotel description. Secondly there was constant police in or around the building which didn’t make things feel very safe and too add on to that my car was actually broken into with a couple thousand dollars worth of stuff stolen in their parking lot that you have to pay $10 to even park in. Whoever is answering these reviews are putting up a good front because the room was not clean whatsoever, one of the beds was a missing the whole sheet that covers the mattress and the bathroom floor was sticky and had a bunch of red stuff everywhere in the shower and on the floor. The room does not stay cold whatsoever and it shows because even the mini fridge was warm, overall it was the worst hotel we’ve been at here and I would 10000% stay away at all costs possible because it is no where close to being worth the $335.

I’ve stayed at nicer hostels than this place. Didn’t get the room I booked and paid for and the lady checking us in was rude and unapologetic for changing my booking. Read the fine print is what I was told! What a joke of a hotel. Reading other people’s complaints now and Hilton bumble on without actually doing anything. You’ve lost a customer for good here.

If zero was an option it would be all zeros! First day here, we check in find out the room keys don't work after reassurance they they do. They whole room is dirty an stained (shower curtain, bed sheets, quite large hole in the wall). Then go to take a shower an there is black MOLD on the shower wall in grout an hair in the drain. Second day, no housekeeping came then room. Constantly running an banging throughout whole hotel. Needless to say I will never stay here again.

Perfect location across the street from the baseball stadium since we were in for the Pink concert. Clean rooms and had a view of the stadium so we could wait to go out until the crow was inside. Ac kept up during the 115° heatwave in Aug 2023. Free waters in the lobby were great as well.

Nice hotel and good location but many things were down during stay….swimming pool, ice makers, key cards, etc. we were told to use pool and sauna across the street at sister hotel. Hard to do with grandparents and toddlers. Overall, this was not a good stay for us. Staff was indifferent and nonchalant.

This was a very nice hotel, convenient location and very clean. I was in town because i was having a medical procedure done at UNMC. We had an initial issue with the room but Jeff at the front desk did an exceptional job accommodating us. Jeff was promt and very pleasant to deal with and fixed our issue right away. Great accommodations, location and amenities mean nothing without excellent customer service, we definitely received that from Jeff! Thanks again Jeff and we will be back in a month for another visit!

We stayed at this hotel June 30-July 3. The breakfast was great, however, the room was awful. Shower door off track, smelly carpet, sticky bathroom floor.. We tried to call the desk to alert them to someone attempting to break into cars in the parking lot and the phone did not work!! The manager agreed to comp us a night and I even got a receipt but our credit card account did not reflect the adjustment! Wow! Rip off! Do not stay here!

You now have to pay to park in their lot as a customer $10/night. Our bathroom shower door was not on its track so my husband put it back on not knowing how long it would take for maintenance to get there; shower was clogged up while using it. Very disappointed because we've stayed here many times and I hope this isn't a sign of how things are heading.

Booked for the pre flight stay and somehow ended up here. Clean rooms and a very friendly staff. I usually stay across the way and was shocked that this hotel has 3rd party paid parking. I guess I missed that since the other two hotels I use in the area do not charge. Regardless, all the perks with diamond to be expected. Front counter and housekeeping staff were super friendly and the room was comfortable.

There was a dryer sheet left on a table, some water spots on a nightstand, and the faucet on the sink was pretty squeaky. Lost all faith when the handle popped off the shower. The rooms are tired and don’t “feel” clean, but worked in a pinch. The staff are friendly.

We stayed thinking from reviews it was a nice hotel. No microwaves in rooms so there were so many people lined up to Use microwave in lobby. Then my son went to take a shower before bed and the glass door fell on him and trapped him in the shower. The ceiling must have had a leak over shower and the ceiling was literally falling down in the shower hanging down. We had to pick everything up at 10 pm and move rooms. If that wasn’t bad wnough bc we changed room bc they charged us twice for 2 different rooms. Worst hotel experience ever. Luckily my son wasn’t hurt too bad from the shower door falling on him.

I hate giving one-star posts, but nothing went right this trip… I had to get 7 different key cards because mine all stopped working… the keycard reader on my room was barely working, if at all… when I showed up to the room, my shower drain was clogged, the shower handle was broken, and the actual shower door was off its hinges and couldn’t be moved… the bed sheets were too small for the bed, and they didn’t stay on overnight… nothing went right during this hotel stay. The worker at the front desk tried to apologize and said I would get Hilton points for the troubles, but I never even got that… I would not recommend staying at this hotel.

We have been here multiple times, most have been good. Good- Very accessible to Creighton University. Walking distance from the stadium and arena. Breakfast attendant is on top of everything. He was super polite, made sure everything was clean and filled. Genuinely good person. They have water and coffee at all times by the front desk. They do have a pool and a hot tub. Bad- They charge you $10 for parking per night, which would be fine if there was enough parking for everyone at the hotel, but if you can't find parking in the lot ( and you usually can't unless you park in the morning and don't move your car), then you have to go down and wait at the desk to fight with them to remove the parking fee. This can cause the front desk to seem a little disgruntled. The rooms are not as clean as they could be. (Aug 2022 was definitely the worst) Other- It's close to the airport, Creighton and the Riverwalk. Not super accessible to restaurants or shops without driving.

We came down just to go shopping but was really looking forward to a nice warm time in the hot tub after walking all day . Turns out they gave our room away had to stay in a king room with 3 of us . Go down to the pool maintenance had the door open in the winter time and it was freezing inside the pool area not only that the hot tub didn’t even work ! The breakfast they ran out of waffle mix and didn’t wanna make more. Most hotels keep up on their food for their customers . And the food was cold and gross , Ya live and ya learn . 🤷🏾‍♀️

Upfront staff a gentleman and lady were very kind. The pool area contained a large pool with a hot tub - nice and relaxing. The room was spacious and clean. Parking was not overcrowded . The complimentary breakfast was delicious one of the best we've had( mini omletes, sausage links, potatoes, cereal, fruits, waffle makers, muffins, and several drink choices) we've stayed at several other areas near the old market and we would choose this over those again.

Rooms were clean... breakfast was good. BUT the front desk staff was RUDE..... started with the folks in front of us checking in and then went on to us. The pool area was dirty. There were used bandaids on the floor for 2 days. No towels for 2 days either. There were bags of garbage piled in the area of the ice machine that hadn't moved both days. Not too inconvenient as the ice machine (on 2 floors) were empty/not working. I didn't lodge complaints as I was not the one paying for the rooms. Definitely won't be back here and will question booking in other cities for our travel.

The staff was great, the free breakfast was outstanding! The location downtown allows for a direct run to the airport, which was why we chose it. We were pleasantly surprised they offered a free shuttle service to and from the airport! The only reason for not a 5 start rating is because when we entered the room, we noticed a wash cloth from a previous guest was behind the toilet. Details count in the hotel business.

Great location. Disappointed that my refrigerator was broken and lost some food because of it. Called for another one, said maintenance would stop down, they never came and no use of a fridge for the rest of the stay. Bathroom needs a freshen up, poor calling and lots of dust on the bottom of the outside of the shower and in the lights above the sink. The morning breakfast lady was an excellent employee. She was friendly, asked to take empty plates and hummed when she walked. At checkout informed the gal 9/10/22 about no one coming and her response was we only have one maintenance person. Thought she would have taken something off. Don't stay in Room 146.

Its a great location, and the hotel itself was pretty up to date. But not so great on cleanliness. The shower drain didn't drain very well, had to shower in standing water. There were make up splatters and smears on the bathroom walls and door. There were chunks of dirt on the floor between the beds. Found cereal on the top of the air conditioner. It smelt kind of odd the whole stay but couldn't figure out why until we were packing to leave. There was trash and a rotten, moldy peach under the bed skirt. The front desk couldn't do much for us because her manager wasn't there. Not certain we will stay there again.

Room haphazardly cleaned. Air conditioner not working. Moved us to another room. Ac still struggling. Wanted us to move to another room. Ac not working and hallway full of garbage bins full of empty quart liquor bottles. Oh, and the pool is closed. Super nice front desk personnel but unimpressive hotel. Stay somewhere else.

Nice modern hotel with disappointing details that add up. Room servicing is inconsistent: they still have a sign on the mirror indicating housekeeping is only by request from COVID times, but housekeeping definitely entered my room multiple times -- but only did partial tasks. One day my bed was made and that's it; day 2 nothing (and I was out of coffee); day 3 my towels and coffee were replaced but bed untouched. There were dirty shoe prints in the bathroom when I arrived. The shower water pressure is PATHETIC, it's not much more than those water misters on hot patios. But at least the air conditioner is just the right white noise and allows fan running constantly for sleep, that's huge. Digital key only worked a few times. The only coffee in the lobby is Light Roast, and they move the coffee from the lobby into the kitchen during breakfast so you have to go navigate the crowd when you just want a cup on your way out the door - buy more carafes! Location is okay - 20 minute walk to Old Market neighborhood, but there are a few nearby offerings.

The room was not up to par. The room was not properly cared for. (Lights not working, dirty towels, beds without skirt, blinds not working, metal piece sticking out from bed). I reserved a king bed and received two double beds. After calling the front desk and someone fixing the blind...I was offered another room for the next day. The lady at the front desk was very accommodating. The hotel itself needs some work esthetically. The new room was much better !

Love that they have a kitchen and full size fridge. Also enjoy the two room king suite pullout bed was good for my daughter and we both were able to watch our own TV. Breakfast options are always good. Will stay here again They could have thicker comforters.

I have never checked in and then almost immediately checked back out of a hotel before this one, and I've also never posted a review of a hotel before. This place was absolutely filthy. I am almost positive that the first room they put us in hadn't even been cleaned with the exception of (maybe) changing the sheets. Hair all over the bathroom, garbage on the floor around the bed, on and on. I called down to the front desk and asked for a different room. The front desk attendant gave us another room with no question and was nice enough. The next room was a bit better. Stepped outside heading to our vehicle for dinner and see that the ground around the back door is covered in literally hundreds of cigarette butts. Flower pots overflowing with them and garbage everywhere. I called another hotel to see if they had a availability for our 4 days and then went and grabbed our stuff from the room. When we got back to the front desk, I told the woman that we would like to check out and not be charged for the room. She just said ok and that was it. No questions about why we were leaving or any attempt to ask us to stay. Makes me think that this is something normal that happens. We went a half mile away to a beautiful hotel downtown and payed the same price there for our 4 night stay.

Pros: The location is good--close to the airport, downtown (by car only, there's not much within walking distance--except sports stadiums--but it's Omaha so that's true for almost anywhere), and Creighton. The staff was solid enough despite being understaffed. The rooms were clean. Good air quality. Cons: The rooms appear nice at first glance but upon closer inspection reveal shoddy workmanship the general contractor should never have signed off on (and it's not like this is a brand new construction so maintenance should have fixed these issues): the toilet was not properly seated and rocked when I (slightly below avg weight female) sat down, there was a gap under the front door (and all doors I looked at on my floor and another guest's I visited), the shower flange was left dangling, the shower temp indicator was installed backwards (plus one screw was just sitting there), and the shower handle was missing. Oh, and one of the lights was flickering. I've never been in a hotel with this level of issues left over from construction. Even two would be excusable for a busy staff to miss, but 5-6 show an extended lack of care by either management or ownership. My room was also fairly noisy and shook since it was located above the laundry. I would avoid the second floor off to the right of the elevators if you can. Thankfully there wasn't much noise from the hall or other rooms. The mini fridge was more so a freezer and all of my items were ice or slushies in the morning , unfortunately. This was doubly annoying because there is no microwave in the room, just a single one in the lobby. If you have meds that need refrigeration, I'd steer clear and bring a cooler to use with ice. --- One surprise bonus, though was the excellent air quality. If you're concerned about COVID or other respiratory diseases, the rooms had individual ACs bringing in outside air and the CO2 levels were always fairly low (600-900s) with just me in the room. Obviously the air from the hallways, given the gap under the door, is an issue.

Had two rooms - #1 was not stocked with laundry bags soaps etc but was very clean so that was fine. #2 was stocked but there was an uncapped very dirty chapstick on the desk and a pair of men's boxers in the closet. The hotel staff when I checked in was very friendly but the rest of the stay they were not - acted like getting a dinner recommendation was the end of the world - three people on staff on a Saturday night (with a mostly empty lobby) and the lobby was messy, no coffee or water and no pool towels. Pool was FREEZING, as was the pool room. Water was very dirty Hot tub was broken with no sign or indication saying so. Multiple people asked for towels and they kept saying "I'll have someone stock them, thirty minutes later we went to the desk and got them ourselves and had to drip all of the hallway - embarrassing. Overall very disappointed as this is the closest Hilton to my family in town

Honestly this hotel was a joke, or maybe I’m just being self centered but I’ve never stayed in a hotel like this. The hot tub was not working so we couldn’t relax which isn’t a big deal, no microwave in the room and I was in the 3rd floor so I repeatedly had to go down to the lobby to heat my food up. They charged us for parking every night that we stayed which was BOGUS!!! I’ve never had a hotel charge me for parking and it does not say that on the website. You’re not even allowed room service unless you request it (which I did not because I heard through the grapevine that they charge for that too) they have a little store in the lobby so I went down to check out some prices… it’s $10 for a TV dinner that I can get at Walmart for $2. The bathroom floor was sticky and the hot water in the bathroom was backward meaning you have to turn it to cold to get the hot water. It would have been nice to know considering my first shower was ice cold.

The bedroom was dirty. The shower was dirty and full of hair. The shower doors are broke. I found a toothpick in the uncomfortable bed, between the mattress and the sheets which stabbed me in the middle of the night. Edit: after talking to the front desk, they said they’d clean the room. Came back with the toothpick still there. Trash cans full, all that was visibly done was a made bed.

We really liked the room and it is just up the road from our workshop. However, after paying $150 for the room and another $10 to be able to park, we didn't have any hot water to brush our teeth or take a shower. We heated up a wet wash cloth in the microwave so we could at least wash our face. Ridiculous.

We had an alright stay. We appreciated the convenience of being so close to CHI but parking at the end of the days we stayed was a hot mess. If you pay for parking you shouldn't struggle to find a spot. Maybe implementing a paid parking sticker would help so extra vehicles (without a paid sticker) would be the ones needing to look for extra parking and not those with one vehicle per room. Our room was clean. There wasn't an information booklet or pamphlet in the room as is usual so that was inconvenient. We struggled to sleep with the heater/ac/fan not working properly and so much noise from other rooms but that can be expected in a hotel. All in all we enjoyed our stay but really wish the parking wasn't such an issue and there was info on the rooms or offered at the front desk.

I expected so much more from a Hilton property. Despite the friendliness of most staff members, I had room and billing issues. My first room's shower didn't have hot water. The second room's shower wall had someone's hair. The last blow was that the billing credits that I was promised for parking and the poor experience were never given.

1st hotel room had a leaky shower and exposed mold. So asked if they could change rooms. They accommodated and gave us the room right next to the 1st one. That one was a bit better. Beds were firm and not very comfortable. They had free breakfast which was very inconsistent. They were always out of something, second day they had no forks, 3rd day no eggs at all. I'd never stay there again and don't recommend it.

This hotel needs regular maintenance - the toilet paper holder in our room was broken, the tub was clogged, so while showering it filled up with the dirty shower water. They should invest in microwaves in each room. Common areas were good and the staff fine. I've been to better hotels in the same brand, even though they are located in worse areas. I plan to be visiting Omaha often and will look for a better hotel in the future.

Checked in online, once we got to the hotel found our room was downgraded from a king to two queen beds. The curtains were broke, stuck about 1/4 open, asked the hotel to fix the problem but did not happen. Parking was an additional fee, for the price of the room should have been validated. Originally booked the room to save a 2 hour drive to the airport, next time will just spend the time driving.

Avoid this hotel!!! The hotel and the room were dirty and in disrepair. AC unit was held together with duct tape. Mold on ceiling and walls of tub. Door didn’t close properly. We confirmed a king bed and shower and were given a queen bed with tub. We asked why and the front desk said they oversell the king rooms. She said they accommodated us with 2 queens and we should be grateful. What!?! We asked to speak to manager. She called someone and laughed about “her complaining guests”. She refused to let us speak to the manager. Next morning when we checked out we asked again to speak to manager. They said they didn’t have one actually on property. We told the front desk person to let management know we were very unhappy with room, and no one has followed up. No one. We have travelled extensively and do our research before booking a hotel. Hampton Inn usually meets all of our specific requirements but this stay fell far short of our value equation.