Magdelina needs to be removed immediately. The other 2 older women who work with her are also horrible with customer service but not as guilty as magdelina. She is unwelcoming, accuses you of stealing when price tags are missing, profiled me the second I walked in since I was in all vintage finds. Accused me of not paying for items I had on that I WALKED into the store wearing. I've had unpleasant experiences with these women before, and taking a single look at the reviews, she's treating the entire neighborhood like trash. Aren't you supposed to be helping and supporting the community that requires these resources? Can you give them some customer service training or ACTUALLY deal with the devastating service by canning them? Seems like you haven't been taking these reviews seriously. I will be telling everyone I know to avoid this place like the plague. Abusive staff is not something I tolerate. DO BETTER.

Very poor experience with the cashier (older blonde woman). I brought up two identical items, one was missing a price tag. When I had told her it’s missing the price, she laughed, rolled her eyes and said “of course it is” (insinuating I had removed it) when she came back I was told the item was more than double to price of the 1st item. Puzzled I said that the items were identical..? she rudely said they weren’t and wouldn’t even listen or look, when I was trying to show her. Don’t want to come back anymore as unfortunately this wasn’t my first time dealing with this woman’s rudeness. :(

Walking around salvation army, I see tons of orange "every child matters" shirts... being sold for 7.99$ .... as they were donated I feel like they should be given for free or if they're making profit they should donate that money to the cause... am I wrong? I made a fuss and the supervisor didn't even know what I was talking about..of course. DO BETTER!

I am deeply disappointed by my recent experience at the Salvation Army. It was supposed to be a place where people in need could find help and support, but unfortunately, my experience was quite the opposite. I have visited all the Salvation Army centers in Ottawa, and this one is by far the worst. The staff, especially three women, including an elderly lady and two women working at the cash register, were incredibly unpleasant and lacked respect towards the customers. It feels like the goal is not nonprofit, but rather to conduct business at the expense of the people who are supposed to be helped, especially those who are economically disadvantaged. I witnessed an incredible scene where a gaming console had no price tag. A kind man simply asked for the price, and one of the employees went into the warehouse to put an excessively high price on the item. The man told her that the console, new, did not cost that much. She then took the console inside the warehouse, and I never saw her again. One wonders if this was done intentionally. Furthermore, the staff humiliates people with disrespectful remarks. Customers come here because they are in need, but they are treated as if they were worth nothing, especially by the blonde elderly lady and the two other brunettes, one young and the other a bit older. Additionally, the staff sets prices randomly, often higher than regular stores. This creates a great injustice for low-income individuals who are simply trying to find essential items at an affordable price. I am deeply disappointed by the lack of respect and consideration from the Salvation Army staff. I sincerely hope that corrective action will be taken to create a more respectful and fair environment for all customers, regardless of their financial situation. People in need deserve to be treated with dignity and respect, and this center has a lot of progress to make in that regard.

Not quite sure what all the bad reviews are about. I’ve been coming here for over ten years with my mom and everyone has always been friendly! There is great selection on most occasions, and the prices are reasonable too. I am always happy to come here and have a relaxing shopping experience! :)

This Salvation Army has an odd pricing scheme for items that are very worn out and even damaged. One day an item is .99 cents, a week later, the same type of item can be $4.99 (yikes). Something at Valuvillage sellinv for $3.99 is priced here at $14.99. I've shopped at Salvation Army's for decades, so this shop is disappointing. Shelves are often messy and disorganized. The saving grace, the staff are friendly, always ready to help and smiling.

The ladies who work here laugh in your face and are so damn rude to their customers. I'll tell you the prices are outrageous, even trying to donate to their outdoor bin they will shove you, give you attitude , grab things from you tell you to not touch when your given back to their store. It's beyond unprofessional and plain rude customer service. Everytime we have gone here it's been a issue with the two woman who work in the back. We have officially just stopped going now because the disrespect from this place is DISGUSTING BEHAVIOUR TO CUSTOMER'S !!

Please know this location is not accepting any and all donations. Someone came out and questioned what I was donating. Luckily they accepted it. I was planning on dropping off a dinning room table and chairs today. I decided to call to see if they would take it, and they said "NO" they are not accepting furniture at this time.

Great service, Great staff reflects the good management team. Massi is an amazing employee, goes out of the way to help people. Very helpful 👍

Well organized and helpful staff. I am very lucky to find all necessary items whenever I go to lookout any thing related to my clothing and domestic articles