I want to highly recommend Jessica R at the Kanata Petsmart for grooming. She was amazing with my two little dogs who also have some health issues. She took her time with them and they look amazing! They were always grumpy when they got home from where I used to take them and today they were so happy and calm when we got home. Not only was she so nice, she did a great job and my dogs are in great spirits!!! Thank you Jessica once again! You were amazing!!!

A nice store in Kanata, Ontario. Friendly staff and professional. The store is laid out perfectly to find everything you need. All the animals and fish are in superb care. The store is tidy inside and out. We found everything we needed quick and easy. A great place to bring fido

First time in the store. Extremely rude staff. Seem like the kids are on a power trip. Went in on a Thursday night. We reluctantly went through with our purchase, but will never be getting our business again.

Amazing service & the employees know what they're talking about. Went in to buy a couple of fish & one of the employees (forget his name) helped me out for awhile explaining to me all the right things I need to do to maintain a healthy aquarium, & about all the fish that are compatible with each other. I never had good experiences with any other petsmart in ottawa, but I highly recommend the fish section at the Kanata centrum petsmart.

Got any aquarium related questions? Don’t worry, Zach gotchu! Extremely helpful and professional individual. Would recommend this location 100%

4/5 stars because the employee was extremely helpful, kind and patient in explaining how to properly care for a beta fish. A star taken away for the state of the beta fish there. I am planning on rescuing one once the 72 hours have finished of the tank being installed.

Store is ok. I do prefer other locations for customer service and product. I'm more concerned with how they run the business end of the puppy/dog training. Completely unprofessional. Woman who was to train us, would not return a phone call, on the day of (canceled-her not us) training. When she did call initially, she was quite rude (loud sighs, bit snappy etc...). My husband and I showed up on the evening of the canceled training, to get some answers and to shop, and she turned on me. I directed her to my husband, who was the one who had booked and dealt with everything, and the one there who wanted some questions answered. Ended up asking for a refund as, again, she never returned calls, on the day of a second time. Found a great, professional training service that night. Will just avoid this store.

I don't live in Kanata however on Saturday I was there shopping so I stopped in to pick up treats & toys for my 2 Yorkshire terriers (I have a cat as well-so I'm always visiting a pet store monthly!). I saw nothing on the walls or at the cash informing me of the sale guidelines (one has to be a member) & when I picked out the items to purchase, choosing two of the same kind of treats, because of the posted sale I didn't see the small print informing me it was "member's only." I went up to the cash & the teller (who either was informed not to or just didn't care) didn't inform me either. He asked for my number, I said I thought I could be in the system but wasn't sure. He didn't check, ran my items through & away I went. At the car I took a look at my receipt & I had not received the sale pricing. I debated going back in, but since I have encountered this so often (not getting the sale pricing), I went back in. I checked the posted sale tag & in small print, which you would need to be looking for it & why would I? it said "member's only." I went to the cash & asked was there a cost to join?, because I obviously wanted to so I could get the sale pricing that I had just not gotten. He put me in the system, never offered to redo my receipt but "hey!" they got my email, which was the goal so they could sell it to other advertisers & send me advertising material!! This reminds me of other stores that post sale tags the day before, so people think they are getting the sale price, or grocery stores that don't take them down by the expiry date so again people think they are getting the sale price-most people never check so they go away blissfully unaware. I'm in business & this just confirms for me how truly sad it will be when all the mom and pop businesses are gone....because doing business where it's about the customer is truly becoming a thing of the past! Why would you not post or inform your customers of the requirements regarding sale tags-especially when you have so many things tagged? How is a person going to know the requirements who just steps in off the street and has never been there before. Perhaps training your staff properly and choosing staff who care would go a long way in avoiding loosing customers, like me. This was not my first visit but certainly my last!! UPDATE: The store manager did give me a call & addressed my experience at their store. I am very impressed with him calling me & the head office also contacted me as well. I wasn't looking for anything other than letting them know what had happened so that this could be avoided in the future. 5 star response, thank you Steve & Pet Smart!

PetSmart does not train their employees and you can tell. Employees clearly don’t want to be there and only a few are actually knowledgeable. Don’t trust their facts. Research on your own. They source their small animals from terrible places. At one point when I was there there was an employee who was clearly high and standing staring at the birds.

Not very professional or accommodating location. I have been getting my dogs groomed at PetSmart for over 10 years and always had wonderful experiences at other locations. The Kanata location is not a great location..

Curbside pickup now. I haven't waited long for my orders. Once i arrive I go to the Pet Smart app, the staff are notified. It usually take 2 to 4 minutes before they come out with my order.

First time doing curbside order and it went amazing well. Staff very polite with an issue I had and as I am a fully grown adult I was able to acknowledge it was my own stupid fault and I did overhear 2 staff members tell me that they were so busy and it sure seemed that way when I picked up my order. Looked like alot of happy satisfied customers

Good store, great selection. Here I can buy everything I need for my dog with digestive problems and for my kitten there is a selection of canned food not only with liver but also with other flavors. They have a Halloween collection on display right now.

Well stocked store. Very friendly staff. Always a joy to go there. They even did pictures with Santa, it was such a nice surprise!

Pretty good selection of fish and supplies! Needs more shrimp though. Also I found the goldfish were too many in a tank and many dead ones floating around. When I told the worker that this is stressful for the fish, I felt brushed off and he just said they'd take them out in a bit. The bettas are kept in tiny containers and half of those were dead as well.

I had gone to find a tank mate possibly a Snail which might clean the water as well for the existing Male Betta fish that I have in a 5 Gallon Tank. I was told by the pet Smart Employee that Snail would cloud the water more and instead was given 4 Zebra Daniels instead. After putting them together in the tank I realized they would not fit together because different type of moving speed of Zebra and Betta are terrible match to keep in the tank. Well the very next day my 1 year old Betta died. What is the point of misguided information by employees in the fish section? It is better to do your own research than trusting the advice of those persons who are just present there. It was disheartening for my kid whose pet died because of this.

The grooming salon and staff are great. My dog actually looks forward to going into the grooming area. At another groomers, he was the exact opposite!

Always make sure to ask question when getting a new pet. They are very knowledgeable and will help you throughout the homing process. They have plenty of different food varieties for your animals.

Yay Scampi Boy for graduating his beginner course tonight! Nellie, the in store trainer at Kanata PetSmart, was amazing. Please give this woman a raise and a massive shout out! Throughout the 6 week course, we learned a lot, got endless training and behavioural advice, and recommendations like safe treats, bones, toys, leashes, and harnesses. Nellie even stayed late after class when the store had already closed to help us fit Scamp in his new harness. Scamp also had the time of his life! After only a couple classes he would start vibrating with excitement as we pulled into the parking lot. He met some new friends: Finley, Findley, Willow, and Roxy who we hope to see around the store again soon! Thanks again to Nellie and the rest of the Wednesday night crew for making it such a great experience. We’ll definitely be back for some other courses in the future!

Really great service and care of our 11 month old bernadoodle who came in for a full shave. Staff were friendly and considerate of our pup's needs, and did an amazing job with grooming considering he was a furry bear! The store has a large selection as well, loads of space to walk around with your dog, and returning/exchanging items was easy and pleasant. Highly recommend this location for grooming and supply needs. Lots of parking available as well, with super quick access coming on and off the Queensway.

Brianna is AMAZING!!! Her product knowledge and customer service helpfulness made the difference. I was educated on product and was able to make better purchase decisions. I did purchase more than I expected. However, once I was shown the value of each product in relation to my pets needs, I felt justified in the extra dollars spent. Going forward I will ensure to keep purchasing the newer choices. Thank you Brianna! (Best customer service I have experienced to date.)

I've gone twice to buy fish in the last year. The same person helped me and would not let me buy fish. She asked a million questions and basically assumed my tank was not ready. Previously in the past I've never had an issue. Who's business is it, if I want to buy fish you shouldn't deny a person. They always have dead fish floating in their tanks, so maybe spend a little more time conditioning your tanks that analyzing mine. I'll never buy fish from this store again.

Most staff has been absolutely amazing. Adam, Breanna, Amanda went above and beyond while there and also when we have called with questions and concerns about our betta.I wouldn't even consider going to another location because of these 3 employees. They are just that amazing! So please make sure you do everything to keep these people. They are a huge asset to your company

The reviews with low stars don't lie. Unreal to be treated like that and turned away with my sweet little furry boy. I've not once ever had an issue bringing him for grooming and here I was greeted with immediately being told he needs to have a muzzle and that I need to have his rabies paperwork. Turned around and went to a great place in Nepean that loves him called Furry Tails which I highly recommend.

Great place 👌 got some fish 🐟 and snails 🐌 for my cousin and he loves them

Was there yesterday. Loved the sale and ordering online, but pick up was a bit confusing. The Pet Smart app wouldn't let me submit that I was there (kept asking me for my car details even though I'd put them in) and nobody was answering their phone. Luckily an employee came out or I probably would have had to bang on the glass. Once they noticed me, though, service was good and employee very friendly.

They helped is pick a new food for our dog. Once switched over she is feeling better. Staff was great!

Good people all around. Folks wee very resourceful and helpful. I felt prices were so competitive and lower than other big box pet stores.The grooming people were also nice. Only thing which i felt was missing was that our dog was used to Acana brand food from the breeder and we have to get it from other store. Would strongly recommend them.

My daughter and I had a great experience purchasing her first fish. I can't say enough about how impressed I was with Matthew. It was a busy day and he was running around, wrangling crickets for one customer, carefully presenting a python to a young boy, keeping everything under control and he still had time to tell us everything we needed to know about owning a Betta. He was very knowledgeable and was focused solely on proper care for the fish over making a quick sale. I felt completely justified going well over what I had originally budgeted specifically based on the options he presented us. This location is not particularly convenient for us but we will continue returning for all of our future fishy needs.

Nellie, the dog trainer, is amazing. She understands dogs so well and gives a really good analysis of their behaviours. I see improvements with my two dogs instantly and learn so much every time. I highly recommend classes with her!

Friendly helpful staff. Limited selection of small pet supplies, toys. Very disappointed that small animal hotelling is not offered. Very hard to find accommodations for small pets, this would be a valued service. Treats rewards program is great, well appreciated. Haven't seen sale prices on essentials in a while.

Was happy with the curbside and the items, but not when the person brough the items out to my car and just threw them in my car and walked away.

Had both dogs groomed. They enjoyed the experience. We will continue to groom them at home but occasionally partake of their services.

I am trying to get a booking for pictures with Santa. When I called, they redirected me to online where it does not work. I called again and then I was redirected to their app which does not give the option to book Santa pictures. I asked if they could book me over the phone and they said no. I’m giving up at this point. I thought the point of Santa pictures was to bring people into the store and buy products but I guess they don’t want that. Unbelievable.

Nellie is always great helping out; we go back because I know that they help you find what you need and make honest recommendations about their pet products

Please stop mistreating betta fishes. They are kept in very small containers without proper water change. It's inhuman and unkind. If you want to sell them, give them good living conditions. They are living beings deserving equal right to live

Great location with friendly staff and plenty of stock. Have been visiting this location for years and keep coming back. They have products for all the normal pets, and also many of the less common ones. Decent prices on most things, plenty of parking in the lot out front.

Brianna was so helpful when we were picking out a fish. I had 0 clue what I was doing, but my son really wanted a fish. Brianna guided us in the right direction keeping our size of tank in mind. Brought us to the correct food, and gave us more than several amazing tips and tricks and info of the different types of fish that will go well with the one we chose. Excellent customer service. The cashier (I want to say his name was Mark) was also super friendly. 10/10 experience today!

Staff are sweet and helpful. I foster for Eastern Ontario Cats and they've been a joy to host events with. Looking forward to July's Adoption Week! 😸

Upsetting to see the lack of care for their betta fish, as one was dead and another looked sick. Wish they would stop selling live animals (not including the cats/bunnies up for adoption).

Sry for one star I think this store is great with animals beautiful cats and bunnies for adoption everything most of good value I was just upset at my last few purchases one the bunny and hamster treats are mixed together so confusing and just really hard to find right food for my hamster because of what I read online. The main problem I have is my full cheeks bedding had pieces of blue plastic stretchy like in top chopped up in my bedding now as worried pet parent have to spend hundreds of dollars to check see if she’s going to be ok.

This store was just an amazing atmosphere even during covid they respect if you can not wear a mask .they don't ask don't judge were extremely happy with are service here!!

Sunday I when to get Jaimy, groomed by Jessica, his regular groomer. As always, Jessica has been wonderful with my little pooch. I would recommend to visit this Petsmart in Centrum and ask for Jessica.

The curb side pick up was so fast and easy. Items ready for pick up same day under 3 hours

Very helpful staff

Service is fine but they need more cashes. Often large line at this location.

Garbage service, did an on line curb side purchase at 9:00am January 3, 2021. Never heard from anyone, called Sunday at 12 noon. Female employee answered telephone, explained I had ordered on line asked her if she had a record of it. She checked and said “yeah it’s here”, so I asked do they normally advise when you can pick up your order. She said yeah they send an email with 30 minutes of the order, I advised I never got one. Her response was, “well it’s here now, come pick it up”! I will order from Amazon from now on and keep my fingers crossed that other people do as well. I try to shop local, but when you get garbage service like this. I have no problem not shopping at this store and will keep my fingers crossed they go out of business.

The website was easy to use, the order was filled promptly & the pickup was quick & friendly.

Big store and a lot of stuff, good deals!

Good service, "okay" prices.

Great experience, as always. Very friendly staff.

Pick up only right now

Very satisfied

Lots of selection with every price point.

I just moved to Kanata. This was my first time visiting PetSmart at this location. I went in for some tropical fish buddies to add to my aquarium. I was served my a young guy named Zach. I've been to dedicated aquarium stores and other fish selling stores before and I have to give HUGE props to Zach. This dude deserves a raise. He's the most knowledgeable aquarium expert I've ever encountered. I reckon he knows pretty much everything there is to know about aquatic life. He makes excellent recommendations and both my son and myself agreed that he clearly loves aquatica. He's visibly passionate about it. And he loves to talk and share ideas, information and, humbly, his opinion. I'll be back to see him in in the future. Thanks Zach!

The grooming salon is excellent, our dog gets well taken care of.

Not so much diversity as in other Pet Smarts - I was looking fo cat stuff. Not sure for the rest of the pets

Location was clean and organized. I saw other guests being tended to nicely.

Placed an online order. Paid online did curbside pick up. Easy peasy. Happy pup! Happy me!

It was a while since I went back in PetSmart. The staff was still very helpful...It hasn't changed at all. Lots of products to choose from too. Thank you PetSmart for your services as well during the pandemic. All you do is really appreciated!!!

Great experience and great staff .

I went to PetSmart looking for a snail and was very pleased with the customer service. We were helped by Moe and it is very clear he loves his job. He was able to answer all my questions and more. This guy deserves a raise.

If you cant find exactly what you are looking for they will help by giving you an equivalent substitute at a fair price.

Verĺstaff were very knowledgeable from snakes to fish, very polite as well.

The staff are fantastic they helped with my perchase the gentleman that was there helped putting the large dog bed in my van . Everyone was happy they treated you like family.

Freindly staff

I have been buying fish from here for a long time and I have became familiar with some of the staff. Fish tanks are my hobby and I decided to try something different for a change and get a rock shrimp for the 30 gal tank I have which WAS home to my 9 fish. When i was buying the shrimp the staff at pet smart said it would not eat my fish and would only eat left over food. Well, three dead fish later and im returninf him now. One of the fish i had for two and a half years. Note to the staff: educate yourselves on your pets BEFORE you sell them. Im very disappointed.

Close to home and they have what I need for my pets

Good

Very friendly staff

Convenient location.

My dog went to 3 Pet Smart so far, zero problem. After I scheduled with Jessica in Kanata I had a feeling I'd gave a problem. She called me to say that she "may have no time to groom my dog", even before she had seen her, but okay, I went to the appointment. Regret immediately! She was completely unprepared, I'd say new to the job. She couldn't even put her a leash. In summary, I won't return and can't recommend.

I had today on PetSmart, supposed to be smart enough to take the dog and do the Grooming rather than Jessica wasnt able to putting a leash and make smooth contact eye with my dog ( 8kg size) They blame us keeping doing the same approach that doesn't work. I meant, you are supposed to be able handling dogs however it's not capable to manage though situations. Seems like wait for the perfect cenario without efforts ou solutions. We haven't a simple sorry/apologies. I'll never recommend the Grooming over there with Jessica and the store manager. (she/her). After reading all cases here, I would say thanks for the worse customer service helping to cancel my Grooming appointment!

Unfortunately I just paid 171.00 to get my dog groomed and his super long hair was barely cut. The whole idea was to..get his hair cut. Total bummer won't be back.

Terrible experience my bernedoodle poo was shaved in the winter unnecessarily!!

(Translated by Google) Accompany a friend and found what you were looking for and good care and service. (Original) Acompañe a un amigo y encontró lo que buscaba y buena atención y servicio.

Most of the people there were nice accept for one person who took it upon himself to say that he would sell me anything else because I brought back fish that were dead after an hour of me having them which shouldn't even happen unless the fish we're not well looked after at the store this store is a great place they just have to be careful who they employ

Very friendly staff and a great deal on a holiday costume for my dog :)

Trainer Mari Bone really helped us keep our sweet but challenging rescue. Her empathy and competence immediately helped our dog be happier and healthier.

We have been coming to petsmart for grooming every months for 7 months. It is our dog's 1st birthday today, we scheduled a grooming service and arrived on time. We waited outside of the glass door until some other customer done checking in at the front desk. We went in but was told to wait outside because they were still working on another dog. 15 minutes past our scheduled time, my dog, male, intact became a bit impatient, when we finally waved inside, the groomer wanted to check my dog's paws and ears, but she said my dog did not allow her and bit her, so she could not take him. Our appointment got cancelled but my dog did not bit nobody. If the groomer rather works with easy dogs, you can reject the appointment weeks in advance. Thank you so much for ruining a birthday plan.. We will never go back