I took Romeo to the Grooming salon at the Petsmart located at Barrheaven, when a arrived I told the lady that I have a appointment for him at that location , she put up my file and asked me for proof of vaccination, I told her that they have all The information on file already and she told me No , I don’t have it here , again I told her please check you have everything on the computer because Romeo has been here more than 4 times already, she said No and looked direct at my eyes , another associate came and asked me : did you book your appointment online and I said yes , ah maybe that’s the reason , when you book your appointments online sometimes the information doesn’t appear on our system , and she helped me , I look at the Angel and I told her that I was right , I left Romeo there and I came back to pick up him one later , when I arrived my dog was barking a lot , very impatient, he is an small dog , 7 months old , they told that I have to pay extra 20 dollars next time for a VIP session, because Romeo was a puppy and he needs an special kind of treatment , I said okay I’ll pay VIP next time , because Romeo was very impatient I tried to pick up him from the floor ( I’m 8 months pregnant) and Angel told me : OH NO , YOU CANT TAKE THE DOG WITHOUT PAY , I was in shocked, and I asked Angel : do you think that I will go without pay ? And she said : YES I asked her again , are you telling me that you think that I will go without pay , and she SAID YES one more time . I was very very mad and disappointed, I go there a lot and she doesn’t have the right to say something like that to me , I’m Spanish , we are very expressive , the lady at the cashier asked me : What is the issue, I explain her and her answer was : I DONT THINK SHE SAID THAT , I was very frustrated about the situation, I don’t think that they have the right to talk to people in that way . When I arrived home , I called the manager , her name is Briana , the manager of the grooming salon , I explained her all The situation and she told me that she was going to have a conversation with the employees about the bad costumer service that they provided that day and she said she was sorry . Today I called AGAIN to make an appointment for Romeo , And Brianna ( the manager ) told me that Romeo and I are not welcome anymore at the Petsmart because the issue that I have last time there , she told Me that I yelled at her and at one of her employees and they don’t want Romeo there anymore and she can’t do anything about it . Conclusion: People have the right to offend you , be rude , stress you out and you can’t said something back , you have to stay quite and let them do what they think is right , even if you pay for .

The last review about I came in with my grandma is NOT TRUE.. I was in the store at the time shopping when these teenagers came in they were very rude with the staff and there was NO GRANDMA with them! only 7 teenagers.. they are just lying to get attention!

Me and my elderly muslim grandma, came in to buy a hamster. We asked the worker Katie where the hamsters are, she started yelling at us for no apparent reason and we stayed respectful and calm the whole time. She said she felt threatened by us and we were not allowed to look at the hamsters since they can’t sell it to “bad house holds” she kicked us out and threatened to call the police just because we were Muslim. I don’t recommend going there and I had a very bad experience with this worker.

My dog has always been groomed at PetSmart Merivale since he was born. We had an appointment with a new girl this time named Arielle at Barrhaven . She called me after 30 mins to say my dog was aggressive and she couldn’t continue due to safety reasons. My dog is the friendliest dog you will meet with zero aggression. After taking him home I realized she has cut him/ shaved his face down under his ear so much he was bleeding and this was why. It’s 4 days after and he still flinches when you touch the cut and try to clean it. She left my dog scared and probably traumatized him. Would not recommend this location. After a bill from the vet because the cut got infected and an antibiotic cream was needed after they had to shave it down to remove the scab. PetSmart refuses to compensate me for this expense and states it’s an allergic reaction and they didn’t cause it even though they do a wellness check before bringing in your animal and it wasn’t there but magically appeared after his encounter with their groomer. Very shady company and refuses to take any responsibility for their employees. Be careful if you bring your animal here. Make sure you check them before you leave the store.

Great staff, clean store, lovely atmosphere. Thank you to Dara in the grooming salon. Atka has never looked better.

Great grooming place. Nicole M. takes care of my dog and she does such a good job with her. Would recommend.

Went in at 8:30 to buy some fish and was told this is when they stop selling animals. I then called Merrivale Pets Smart and was told fish sales go until 9pm. This is the first time going to this location and based on this interaction I will not be going back.

I went in the store yesterday. And headed for the cat section. I was automatically greeted by a lady I met again today,who's name I found out was Katie. She was super helpful as I explained my kitten had sensitive stomach issues. She made several suggestions. I came in again today and ran into Katie again. Right away I was greeted and asked if I needed help!!! Ty Katie. The only negative was when I called to ask a question yest afternoon and was met with abrupt agent who barely let me get out my questions. Other than that I have always found everyone pleasant.

Holly-Anne F was fantastic leading our puppy training class. She is knowlegable and so very patient. She is calm with the puppy excitement and all the human questions about the training. I would take classes with her again anytime.

called to book a grooming appointment - they were booking a few weeks ahead. We booked our appointment and our dog has very fast growing hair so we were a little concerned but it was the earliest we could find in the area. They called two days before and cancelled our appointment because THEY double booked the time and now don’t have any available appointments for 3 more weeks. We are so incredibly disappointed and frustrated as we waited weeks before being cancelled on. This was our first impression with this location as we typically go to the one near costco and they are amazing but they had a long wait so we wanted to try the barrhaven location. Would not recommend and will not be booking or shopping at this location again.

it was a terrible experience. I came to this store from Gatineau. At first I turned to them by phone for advice. I was looking for a guinea pig skinny and all the goods for its maintenance except for the cage. the manager of the store Katrin (if I'm not mistaken, her name) began to find fault with me. require proof of the presence of a cage and proper conditions for keeping the animal. everything would be fine if it weren't so rude. I didn’t have a photo of the cage, and only on this basis she refused to sell the animal to me. Left the store in complete disappointment and with a child in tears

Good selection of pet stuff. For a while they were short on the specific type of dog food we bought, so we had to change to a different brand. They have a good selection. The groomers there (esp. Briana) are great. Dog training services have been good, too. Items for sale can be a bit pricey compared to other retailers.

This PetSmart has to be one of the worst ones in Ottawa. I've gone here many times in the last month to get food for my dog and everytime they are out of stock. It's like they don't stock their shelves and I've checked weekly the last month. This store is close where I work so going her for convenience but now I will not go here anymore. The store is not well kept and very dirty. I would say it is not safe to bring your pet here to walk around the store. This store needs a lot of work to be safe for pets and they also may need a new person doing inventory.

Groomers find time to squeeze in our dog for a quick nail trim when possible. Very accommodating. The store recently underwent a complete renovation and now is more modernized.

Groomers were the opposite of helpful and are dismissive. Did not seem like they wanted to be there and I cancelled making an appointment. Their general attitude is not who should be caring for animals especially when many get stressed out being groomed. Cashier and other staff were friendly though, so it's too bad the groomers are rude as the location is convenient.

Very helpful staff. First visit but won't be my last. Very impressed.

Hi, I'm the guy with the basketball hat 🤠. This is a great per shop. The people working here are very knowledgeable and helpful. Bought Guppies and Tetra fish from this place and were much cheaper than other stores

Wide variety for my cat, and helpful staff at the Riocan Marketplace branch.

My husky pup loved their grooming services!

Staff is always friendly and there's usually adequate stock for pet food and treats.

Worst place ever to take my dog. They cut him today the hair so small that hurt his skin!! He is bleeding!!

Used to love going with my daughter to see the animals. Now with Covid, can’t do that, but we got a puppy! Petsmart is out go to for puppy supplies, and their curbside order is one of the fastest around. It’s always nice inside to, and staff are friendly.

Friendly staff and saved money on all my pet products...definitely worth the drive

I came in this morning for a nail trim for my pup, the grooming staff were very friendly and handled my dog well. As i was waiting for the quick nail trim to finish, i was able to shop for my other pets with the help of the staff. The staff are very welcoming, knowledgeable and eager to help . My pet’s and I are always treated as a priority and with respect. When by the time i got everything i needed, my pup was ready for pickup. My pup and i are very happy with the quality of the groomer’s skills and service. Overall the customer service at this pet smart is one of the best I’ve experienced! I highly recommend going to the Barrhaven location if you're looking for people who know whats best for your pets!

Bigger inside than you might expect. Staff seems a little prickly though. I had a return and was greeted with a very loud "What's wrong with it?", and when I said there was nothing, it just wasn't a good purchase for us, they just went silent as we processed tge return. Overall it's fine.

We were able to find everything we needed. The salesman helped us get our tick and flea meds easily and efficiently.

The location in Barrhaven has very little selection for raw cat food , but the customer service when I arrived to pick up my order was excellent!

i was there Canada day long weekend. i dient catch you name brother but i left that chuck it at my old dogs favourite park. take care. you the employee of the year.

The staff at this location are fantastic. I regularly come here because of how friendly and helpful they are

We get our dogs groomed here and they do a fantastic job! Kelsey is the best, but all of the groomers are very good! The only thing I wish is that they have the invoice at the main cash so you could pay and then go over to the grooming salon and save one step waiting in line.

I took Romeo to the Grooming salon at the Petsmart located at Barrheaven, when a arrived I told the lady that I have a appointment for him at that location , she put up my file and asked me for proof of vaccination, I told her that they have all The information on file already and she told me No , I don’t have it here , again I told her please check you have everything on the computer because Romeo has been here more than 4 times already, she said No and looked direct at my eyes , another associate came and asked me : did you book your appointment online and I said yes , ah maybe that’s the reason , when you book your appointments online sometimes the information doesn’t appear on our system , and she helped me , I look at the Angel and I told her that I was right , I left Romeo there and I came back to pick up him one later , when I arrived my dog was barking a lot , very impatient, he is an small dog , 7 months old , they told that I have to pay extra 20 dollars next time for a VIP session, because Romeo was a puppy and he needs an special kind of treatment , I said okay I’ll pay VIP next time , because Romeo was very impatient I tried to pick up him from the floor ( I’m 8 months pregnant) and Angel told me : OH NO , YOU CANT TAKE THE DOG WITHOUT PAY , I was in shocked, and I asked Angel : do you think that I will go without pay ? And she said : YES I asked her again , are you telling me that you think that I will go without pay , and she SAID YES one more time . I was very very mad and disappointed, I go there a lot and she doesn’t have the right to say something like that to me , I’m Spanish , we are very expressive , the lady at the cashier asked me : What is the issue, I explain her and her answer was : I DONT THINK SHE SAID THAT , I was very frustrated about the situation, I don’t think that they have the right to talk to people in that way . When I arrived home , I called the manager , her name is Briana , the manager of the grooming salon , I explained her all The situation and she told me that she was going to have a conversation with the employees about the bad costumer service that they provided that day and she said she was sorry . Today I called AGAIN to make an appointment for Romeo , And Brianna ( the manager ) told me that Romeo and I are not welcome anymore at the Petsmart because the issue that I have last time there , she told Me that I yelled at her and at one of her employees and they don’t want Romeo there anymore and she can’t do anything about it . Conclusion: People have the right to offend you , be rude , stress you out and you can’t said something back , you have to stay quite and let them do what they think is right , even if you pay for .

I find they are expensive. A small bag of cat food costs twice as much as a bag that is double the size at Costco. I only shop here when I can't get to Costco and I'm desperate.

The fish person was lovely and helpful. The cashier was so friendly. Good job guys!

Lots of items out of stock, which is not the staff's fault. The manager was very friendly, probably the only reason why I shop there for my two cats despite items being missing. Staff are A+, item availability is not great. Lots of parking, just be aware that it's busy!

When we arrived with our 10 month Yorkie, the groomer put a leash around his neck. He was terrified. All breeders will instruct to use a harness for Yorkies. She then moved it to his body. When picking him up, she said she did the best she could as he kept cowering down, scared. This Yorkie has been groomed many times and this has never happened. For the price and to be told "I did the best I could"! Won't go back.

We recently had our Sheepadoodle Luna groomed by Tim. He did an amazing job with great attention to detail. We will definitely continue to use Tim for all Luna’s grooming needs.

PetSMart’s Grooming salon is great! I added a picture of my puppy 🐶 the great job the staff did on trimming facial hair and nails. PetSmart’s staff is helpful in finding pet food, treats, toys, harnesses, leash etc.

DO NOT BUY ANYTHING from this location., Awful staff and service...,Extremely rude, uneducated staff at this location, they made my little daughter cry and labelled us as lair when we went to buy a small gold fish. Even though we had a big tank at home. They forced us to buy a tank in order to purchase a small gold fish, They do not even deserve 1 star as I had to do that on google to leave this review. Now I know why others always telling us not even walk into this location.

I regularly come to this location to restock on kitty litter and dog food! Their mobile pick up is always very efficient! Only thing I’d note is that they are a smaller location, so they don’t often carry the same variety or selection of seasonal items (ie. holiday themed treats, toys, accessories)

The staff are really friendly and very knowledgeable. Prices are great (even with inflation) and they always seem to have enough stock, if not they are getting it in shortly. BEST PART EVER....the adoptions have started again in coordination with the Ottawa Humane Society.

Shout out to Shannon (sherpa;)) a customer rep who went above and beyond to help me and my visually impaired friend and her guide dog. We needed a bunch of different things, and Shannon was so patient and helpful and made the whole experience simply delightful. - Kerry, Claudia and Irwin!

Decent food and toy selection. Pretty good groomers though they can get busy and you definitely need to make appointments to be efficient. All and all a solid PetSmart location.

Great service for a faulty item returned

Well equipped store, friendly staff. Covid ok

Amazing pet store. We bought a lot of things for our dogs there.

Friendly and caring towards my dog while grooming.

The kitties!!!

Excellent service and reasonable prices. Staff took their time and clearly explained things as we bought our first family pet, a betta Siamese fighting fish. Great and reasonable prices too and good variety of merchandise.

Quiet, well stocked. Knowledgeable staff.

Great

Excellent customer service, very friendly and helpful !!

Usually have what I need in stock however the customer service is lacking and online ordering is weak (ex. Curbside pick up)

Disappointed.. The website and Google maps were not clear about being open for pickup only

Spacious, clean. Great and friendly service.

Great staff extremely knowledgeable and helpful. Special mention of Aiden who helped me through the process of selection.

Our Murphy LOVES going to petsmart for his grooming. The staff is very friendly and are always so excited to see him. :)

Ordered curbside pick-up and the employees were get unorganized/all over the place. Finally when I got home I realized one of the two bird perches I bought was broken and missing a whole part of it.

Covid measures are reasonable if people follow them. Fast and friendly service.

We've been coming here for years for food, litter, etc for our cat and the staff is always very helpful in finding the best match for our four-legged family member.

Change your hours temporarily only open until 7pm not 9pm thats pretty different on top of that your phone recording says 9pm aswell. I'm not impressed

Absolutely love this store! Staff are friendly and we love dealing with Shannon.

First time using the online / curbside method. The pickup area was clearly marked conveniently with a phone number to call. Delivery was very timely and we spent very little time acquiring a large aquarium. Well done!

Very happy with our pup's haircut. They also sent us a photo of our dog's haircut and have us a report card of her performance. The groomer, Kelsey, was listened to what we wanted and did a great job!

I brought my boston Terrier twice. First time she did nip at the girl they were able to do it I paid $14. I apologized and it was fine. Today I brought her said I wanted a nail trim after telling me how horrible my dog was I said sorry I guess I'll try another place. Got to the cash they asked for 46$ they said I said pawdicure. I never even knew that was a thing so I never said that I said nail trim. Whatever I paid for it, even though I didn't get the full service I looked it up no bandana given like I'm excited to bring her and it was a horrible experience. Will not be returning

Online order with curbside pickup -- flawless execution.

Very knowledgeable staff.

the staff were friendly and very helpful

You know that great new car smell? You can't get that here but you can get dog food. Now if you are not a dog person, you should be. They sell cat stuff here also if you need it. I mean, cats don't care where you get thier food from as long as thier servants (that's thier human landlords) feed them on time. Service is good here. I can tell the staff are smiling. I think. It is hard to tell with a mask.

Very friendly!

Good selection of products though you can get a lot of pet foods cheaper on Amazon.

Went into petsmart to prepare for my new puppy. Took me a minute to find an available staff member but when I did, she was very helpful, friendly and knowledgable. The cashier was also extremely friendly and helpful. I would strongly recommend using petsmart for any pet needs. I will be back!

Very small but got everything in there

Excellent place to find anything you need for your pet.

Good service on booking and grooming, and very friendly.

I got my pet here and the staff was very friendly and helpful

Still organized and well stocked.

Bought 2 Budgies for Abeni's Birdcage and it looks like, they were all male and they were noisy.

Lots of choices

Friendly and knowledgeable staff.

Keeps most everything we need for our cats and tropical fish.

Amazing and helpful staff.

the staff don’t know about the promotions going on online or in person..

lots of toys for my dog me and jacob like

Son has severe developmental delays, was looking for a shock collar for my husky. Katie was super helpful, knowledgeable and fun! While she was assisting me, my son was poking her, and interrupting her. She said not to worry at all, and kept engaging and remaining friendly with my child as she used to teach. I have never been in a store where I have been treated with this level of respect, as well my son. Thank you PetSmart!

Groomers are horrible as per the posts below. Would strongly suggest staying away. I booked an appointment and got a call saying it’s not available and was offered a slot 3 weeks out. When I asked who I was talking to so I could share feedback with their HQ (pretty normal practice at any business to ask that), I was told ‘you’re talking to a groomer’ and refused to even tell me her name and became agitated. There was zero empathy for the fact that they had messed up scheduling and people have to rearrange their schedules due to their mess ups.

Embarrassing customer service. Petsmart shipped us a 24lbs bag of dog food instead of our regular 35lbs bag and told us they could only issue a $2 credit for the difference. Complete slap in the face to a loyal customer. In addition, customer service said it was MY FAULT for not noticing the difference in size when they were the ones that shipped the wrong size bag in the first place. I have had automatic orders in place for a 35lbs bag of dog food for over a year so who would question what they're receiving for over a year? Utterly unacceptable. TRIPLE CHECK WHAT YOU RECEIVE FROM PETSMART otherwise they will use it against you. Highly recommend finding your dog food elsewhere because this is not a company that values their customers.