Pet Valu image

Pet Valu

Pet store

Retail chain carrying food, supplies, toys & other products for pets such as dogs, cats & reptiles. People often mention helpful, staff, great, store,


Address

1581 Greenbank Rd, Nepean, ON K2J 4Y6, Canada

Website

store.petvalu.ca

Contact

+1 613-825-9577

Rating on Google Maps

4.60 (83 reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 9 pm
  • Tuesday: 9 am to 9 pm
  • Wednesday: 9 am to 9 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 9 pm
  • Sunday: 10 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: helpful (9) staff (7) great (6) store (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Felicia M. 4 years ago on Google • 4 reviews
    I went into this location this morning to buy my dog a new bed, as we lost everything in a fire this week. The manager and staff member were more than helpful and went above and beyond to help me out. This meant a lot to my spouse and I, having to replace everything we owned. I just wanted to say thank you for being such great humans and giving great customer service.
    1 person found this review helpful 👍

  • 5/5 Eric D. 5 months ago on Google • 85 reviews
    Staff very helpful. Our dog was having digestive issues and they were great to help us find food he could manage. Knowledge folks who gave great advice.

  • 2/5 Andy S. 3 years ago on Google • 76 reviews
    When you enter the store, you are met with a sign that says "VIP Waiting Area: Please clean your hands with sanitizer; and wait here for a staff member to assist you" (NOTE - I cannot guarantee the accuracy of this quote, BUT, I can assure you it represents the essence of the message). Well, I sanitized my hands and waited, as requested. There appeared to be three employees at the checkout, engaged in conversation. I waited more than two or three minutes Once, I was finally acknowledged, I was simply told that I need not wait - that I can instead go serve myself. I recommended that they should, in that case, update their sign to reflect their changes in practice. No one even acknowledged my comment, let alone apologized or gave indication that they would consider (or pass along) the suggestion Not very impressive regard for the customer The cat food that my wife sent me to buy, however, was on sale - $ 5.00 OFF

  • 5/5 Rose T. 4 months ago on Google • 70 reviews
    Big shout out to Brooklyn for her advice and time. We are new bird owners, feeling a little lost. Brooklyn’s love of birds and her knowledge has left us feeling confident that we can give these guys a rich and full life. Thank you!

  • 5/5 Ann F. 5 years ago on Google • 52 reviews
    Thank you to Robb Isle French Bulldogs for the $10 gift card! Pet Valu ordered our crate bed for our agility crate, and now Linux will be attending agility sessions in comfort!

  • 5/5 Michèle D. 5 years ago on Google • 30 reviews
    We visited on Saturday July 14, 2018 with our puppy to pick up some better toys for him. I believe it was the manager who was at the store and she was very helpful in helping us pick appropriate toys and answering any questions! Would definitely recommend visiting this store for pet needs.

  • 5/5 Natalie B. 1 year ago on Google • 5 reviews
    Literally the best Petvalu store. It is clean, well stocked and the staff are the best! Super friendly and helpful. I had gone in trying to find sensitive tummy puppy food, and the lady who helped me really knew her stuff, she recommended a brand of food, which really helped us out, it worked for our puppy and his bowel situation. Highly recommend this store!

  • 5/5 Att S. 1 year ago on Google
    They have all types of pet foods, mostly not available in regular grocery stores. Prices are reasonable and staff is helpful and very friendly.

  • 5/5 Cocolove K. 1 year ago on Google
    Great staff, very friendly and helpful.

  • 5/5 Kim C. 2 years ago on Google
    The staff were so nice and helpful. My dog had a tick on him in the Fall, and they walked me through the process and recommended products that worked very well.

  • 5/5 aibrielle k. 1 year ago on Google
    Went out of their way to order the specific dog food I needed for my pup. Super kind and helpful people!

  • 5/5 Jennie M. 3 years ago on Google
    We went in for cast for and got our pug a fun Halloween costume.

  • 5/5 JoanB 3 years ago on Google
    Excellent service as well as products.

  • 5/5 Filip 4 years ago on Google
    Amazing customer service and care! Delivered our cat food to the door today at no extra cost, and on their own time. You do not get this kind of care very often these days. Thank you!

  • 5/5 Michel B. 3 years ago on Google
    great staff and very clean store. they have all the pet products you need plus more! Plus always nice to support a local establishment.

  • 5/5 David D. 2 years ago on Google
    Easy pick up great service

  • 5/5 Karrington D. 6 years ago on Google • 1 review
    Staff was immediately friendly and helpful. Offered to order an alternate colour harness if I wished. Properly fitted my dog with a couple different harnesses I wanted to try out. Even held my dog while I went to pet the adoptable cat :)


Call +1 613-825-9577 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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