This used to be a great store. Went in yesterday to pick up a few things. Made it up to the cash and only a couple were open with lengthy line-ups. Another line-up nearly to the back of the store for self checkout. Waited for 20 minutes as I really needed the items but the line still wasn’t moving. One poor employee was running around like crazy trying to help all the self-checkout customers. I gave up and dumped all my items into the cart where everyone else had given up and done the same, and walked out. Never again. With the record high profits these companies are making gouging people on food, it’s time to pay staff a decent wage, and offer some benefits. Maybe then you’ll be able to hire and retain staff. Don’t bother with the customer service number and canned apology. People have been posting the same thing for a year and you haven’t improved a thing it seems.

2 cashiers open on a Saturday afternoon when the store is extremely busy. Loblaws, does that make sense? Self-Checkout, the employee allows everyone and anyone with overfilled carts to check out by themselves. Shopping carts that clearly have well over 200 items. Shoppers who let their 4 year old scan every item cause they think it's cool.... Folks who have never used Self-Checkout before. Ask yourself, is this the best time on an extremely busy Saturday afternoon to learn how when there are 30 people standing in line behind you with 8 items or less?? NOOOOO However, the icing on the cake and the best I've ever seen is; folks who want to price match every item in their over filled carts to another store. Self-Checkout is supposed to be quick and convenient for your shoppers. Loblaws, please take some ownership and re-evaluate a very bad situation. Train your employees on how to say NO and redirect the customer to the full service checkout. The small amount of shoppers who are re-directed and have to queue in line again is far smaller than the amount of customers who are running in for 3-4 items. Plus, shame on those shoppers for being dumb in the first place. That's not what Self-Checkout is meant for. Shoppers should keep in mind that the employee is there to assist 1 to many, NOT a 1 on 1 situation. I'm sure I'm not the only one that's walked in and right back out because of the sh!t show at the checkouts. Self-Checkout means you scan and pay yourself, without the help of an employee. Doesn't make sense that you would tie up the only single employee zoned to Self-Checkout to over ride and re-scan every item for your price matching needs??? The answer is NOOOOO. That's selfish and takes away the experience from those who need to run in and pickup something quick. Makes sense that price matching would be done through the full service checkout with an experienced employee who is dedicating the few minutes of time to check you out. If you're in a hurry or looking to pickup 2-3 items, I wouldn't recommend this location. Avoid at all costs. There's nothing quick happening inside.

I am pretty embarrassed to write this review but I have to. As a whole, it seems like the entire Loblaws chain does not care about customers in the slightest and only cares about exploiting consumers to make as much money as possible. I worked at this store in 2011 and there were over 20 cash registers, now there are 10 of them, and the space that occupied the 10+ that were removed is now replaced with more merchandise. There are barely any cashiers ever working, even at peak times where the store is very busy. There are always 4-5 cashiers working at most and this makes the lines & wait times ridiculously long, even when the store is not even that busy. This has been going on for years, which is insane considering how expensive the food is getting. During COVID, most large stores closed their second entrances; however every chain that did this re-opened their second entrances after the pandemic ended. The Loblaws chain is the only chain that did not re-open their second entrance. Superstore specifically is a massive store and it is extremely inconvenient not having two entrances. The parking lot is also massive, which would inconvenience those who do not get the chance to park near the one entrance on busy days. People are elderly; people have young children & disabilities, however this chain does not have a care in the world for the people that are quite literally lining their pockets. Day by day the prices get more & more ridiculous to top everything off. I used to love this store, it does have great selection, however it is getting painfully clear that this company would watch the world burn just to make as much money as possible. They do not care at all about other humans & it is way too obvious.

I used to shop here a lot. I wish the cost of items would stop going up all the time. Price matching definitely helps. Lately I feel like you have to mentally prepare yourself when going in from missing products, some low quality items. I was there last weekend during a time that’s usually quiet, only to have to wait 30min to checkout!! Lots items missing on the shelf it was ridiculous. Not every cash was open it just made everything so stressful. I completely regretted going. I thought on weekends they promised to have every cash open.

Awesome store. First time in. Very impressed. Found flat head nail cutter for me was hard to find. Excellent selection. Will be my go to place when in Orleans.

PC express is not as fast as its title. They should have more employees. I asked for a pick up at 11:00 am and got it at 12:00 pm, 55 minutes wait time on my side. We pay $1 to have access to have this service, I feel like they should pay me 1 hour of my time. Not going to do PC express again here.

Wish they'd enforce the mask requirement rule better. Love shopping here but man I wish people would be respectful and wear their masks.

This store is steadily going downhill. It used to be a fantastic place to shop. You could get a variety of products and fresh produce. But within the past year, year and a half, quality is not what it used to be. Many times, produce shelves and even packaged food shelves are half empty. What's left is aging food, a day or two from being spoiled. A lot of the time, what's being advertised in the flyer isn't ever in stock. A quick look at the ice cream aisle and half the ice cream has frost burn. You can't pay me to buy that. And the prices climb ever higher. You get less food options, less supply, lower quality food, and higher prices. And let's talk about the checkout line. Sometimes I'll walk into the store and I'll see the self-checkout and regular lines and they'll be winding around the front and even all the way to the entrance. And this isn't noon on a Saturday. It could be Thursday at 4pm. Monday at noon. There's like 10 checkout counters and at most there will be two people manning them. Self-checkout will have two or three lanes not working. And the line is so long. So I'll just leave the store because I only need 4-5 things but I don't have the patience to wait in line for 20 minutes. However. The staff at the store are incredible. Friendly and very helpful. They're stars. They're what make this store get by. Too bad they're getting screwed by Gary Weston and his billionaire ilk. Workers are getting paid low wages and overworked while the Westons milk Canadians for every dollar while shopping at their monopoly on grocery stores.

Good place to grocery shop. Good prices and love the price matching.

Like Loblaws, every entrance and exit has an alarm to accuse you of thieving. Staff is largely unhelpful and often looks at you with blank stares and mouth agape - the lengthy lines at self-serve cashes are indicative of the excellence of cashiers. Store has an overall sheen of barely clean - and produce does not look fresh even while unloaded from carts.

Looks new and clean. Lots of staff on the floor that are very helpful. Competitive price. Bigger than average Real Canadian Superstore. The international isle takes a whole row. Self check out available.

This is my place to shop for my all type of groceries. Stock, employee all are good👌but I am against each time a cashier have to ask for pc optimum card, it’s customer responsibility to show your points card.. they need to change the rule. Thanks!!

All was good, shelves were well stocked, no shortages of food at all. The trucker protest didn't result in empty shelves as predicted.

One of the worst shopping experiences I've had! Out of respect for those shoppers who ACTUALLY only have the 8 to 12 items in their shopping carts I didn't use the express lane for the 15 to 20 items I had in mine. Didn't want to use the self check out as I'm concerned that this might potentially put someone out of work. Instead I lined up in the regular queue. There were only 2 people ahead of me so I didn't think it would be too long of a wait. WELL!!! I couldn't have been more wrong in that assumption. The woman at the front of the line who was being rung up flashed her phone for almost EVERY SINGLE ITEM being scanned. It's called PRICE MATCHING. She had a shopping basket so full it was almost to overflow. The cashier was soooo slow she was unable to finish cashing this woman out before having to get yet another agonizingly slow cashier to finish up for her. I was so relieved when this woman was all packed up and gone. Unfortunately, the woman ahead of me was doing the same PRICE MATCHING routine with the added BONUS of getting a tutorial by the cashier regarding the point system offered to her with her PC card. It took me 1/2 hour to shop and a whopping 20 minutes to pay for my groceries. Grocery stores who offer this kind of price matching system should reserve a cash out aisle specific to people who are planning on using it. Let's show those customers who simply want to pay for their purchases and get out some respect. Next time this happens, I'm leaving my shopping cart and it's contents in the cashier line and I'm leaving.

I love this superstore, it's always so well stocked and products are available. The staff are friendly and very helpful. The store is also very clean and organized. I would recommend it and it is also one of the last stores that price match.

I have nothing but positive things to say about this store. The staff here go above and beyond to help you, and the cashiers are always friendly and efficient. A lot of times the cashier already knows the price matches making my experience a whole lot smoother! Weekends may be busy but I still appreciate their dedication to providing a pleasant customer experience. Kudos to the superstore staff.

This is one of the best grocery stores I’ve been to, always super clean and staff is friendly. I tried their curb-side pickup service and I am very satisfied; ordering online was a breeze since their website is very functional, finding the pickup area and parking spots was also very easy. Placing the phone call upon arrival was fast and simple, was given order promptly at the specified time slots. Keep it up Superstore! Much better than Orleans Walmart online ordering/pick up service; website wasn’t functional, disorganized pickup area and a out of service number to call upon pickup.

My friends went here to shop decided she wanted to get some flowers so she proceeded outside to where the flowers are. Now she brought her cart with her which did have items in it. Once she got out to the flower she was approached by a worker and accused of theft. She tryed to explabe the situation but they would have none of it. THEY CALLED THE COPS and continued to insist they were stealing even after the situation was explained and she apologized for bringing the cart out. In the end it was proven they did nothing wrong but bring there Cart out. No apologizing no ah we made a mistake. The only thing they said is you will have to call head office to be allowed back in here. For what? she did nothing wrong. Needless to say them or me and my family and friends will no longer shop at this location. Maybe some training might be in order. Maybe some people need to be fired. Either way i do not recommend anyone shops here.

This store refuses to open their other set of doors even though every other store has already. What's worse is the doors they refuse to open are next to the doctors office. I had to walk through the store while sick with COVID and without mask (because they have none and I don't own any) just to get to my doctors office at the other end of the store. How many other people do you think walk right by the produce and cashes on a daily to go see their doctor?! I am baffled and honestly disgusted by this stores lack of care in this matter. I have stopped getting my groceries here for this reason and make sure to tell everyone so they know what they are getting themselves into if they chose to shop here.

I had a very bad experience. I wanted to do a size exchange for the diapers as out 4 boxes we bought 1 box was the wrong size I did not have the invoice and it was more than 2 weeks. The diaper bag was still sealed. The policy they have (written on the wall) clearly states that only exchanged allowed if there is no original invoice. The guy probably was in a bad mood and had judged me with my appearance decided not to do so. I asked for the manager and he said was he on a break and it could take 40 minutes. I decided to wait as I could clearly feel I was being discriminated. Anyway, within 10 minutes a sweet old lady (employee) came and the guy arrogantly asked her to deal with me. I informed her about the situation and she told me I could only exchange ( and that’s all I wanted). As I was about to leave, the same person interrupted and told her I could not do it as it’s against the policy and that she should speak with the manager ( he mentioned the name but I don’t remember). She called the manager and the manager said if I don’t have the invoice I can’t do it. I requested to see the manager who took 15 minutes to come. He said the same thing and denied the exchange. I showed him their policy with his picture on the wall. He said it does not include the diapers exchange. I tried to correct him by showing him their policy which states which items are not returnable or exchange and it didn’t mention the diapers. He disagreed. At this point I was sure I was being discriminated because of the 1st person. We decided to keep the diapers. It was only 1 size big which will soon fit the baby but because of this incident it made my realize that the manager at this location with one of the associate have discriminated behaviour towards some people. God bless everyone!!!

Never had a bad experience here. Every single employee I've ever come across at the location has been an absolute delight. They are so helpful and friendly, it's unreal. My favourite grocery store.

Great product selection. Their produce is great overall. What I really love about Superstore is that they sell the not so pretty bags of fruits and veggies, such as lemons that aren't perfectly yellow or carrots that may be broken or misshapen. Rather than a farmer wasting these perishables, they can still make money and some ppl can still afford to buy healthy food.

Go inside the massive grocery store, that carries any item you can pretty much imagine! Bakery department, seafood department, meat department, various items from around the world! Very helpful and friendly staff, clean atmosphere. Great place!

The store usually has what you need like any big massive name store. Good sales too. However, staff are rarely interested in helping. The usual line is "that's not my department" even if they are stocking shelves in that aisle. And forget trying to get someone to look in the back. They'll happily point you to where the item should be though.

Great place to shop for proce matching. Although would be great if their shelves were better stocked. A lot of empty places where product should be. Always out of sale products

Nice large location with huge variety of merchandise and foods. I was particularly impressed with the variety of beers they carried. The merchandise was neatly stocked and the store was clean and well organized.

Not at all what it used to be. Dirty and low stock. 1bin 5 staff actually use their personality while working. Store manager is a nice guy, but I believe he's burned out.

Bad location everything is over priced and the manager screams at people on the floor in front of customers. Very unprofessional and shows someone lacks emotional maturity to lead people without screaming like a banshee at someone making at best slightly above minimum wage and for a company that gauges prices to prioritize profits.

So they have a new security system in place where the front wheels of your cart stop moving, the bells start ringing. You feel like you just did something really bad. I had no idea what was going on. I tought my cart was defective trying to figure out what was wrong with it. Someone finally tells me this is their new security system to wait and someone will come to look at my purchases. But I can't move. Standing there alone with my cart in the middle of the way of anybody who wanted to get out of the store. Finally ... someone came, scanned by wheels and told me I could go. Not my most pleasant experience at this store. I can't even think of if it wouldn't have been an elderly in my place.

Great selection, lots of parking. Clean well stocked store. Fully staffed. Great hours for convenience. Price matching and rewards program.

Agony! There was a barricade of broken carts inside the store entrance you had to fight through to get a cart, which broke half way through shopping (fully immovable). I had the worst time finding anything and their ultra long aisles were obnoxious... they likely want to keep you in the store longer. Aisle at the chasier was too small to move in and the cart return felt like it was miles away. Zero positive to report

This has been or "go to" Grocery+ store for many years now - probably since it opened. Sure, some folks can probably find fault but that would probably be because they aren't paying attention, or they shop on a bad day with a bad attitude. Generally speaking, the store is well organized, clean and large enough to move around comfortably without bumping into people all the time. Chances are, they have what you need when you need it. I can go there for any grocery item, pharmacy item, many household "hard goods", and a workout (Fit4Less) if I want to. I consider this store a valuable neighbourhood business and destination.

Great selection of food at unbeatable prices. Food quality is also quite good. Even the "natually imperfect" food bags have a good quality a great value if you can deal with slightly odd shapes. A respectable selection of housewares as well. Better prices than most loblaws locations.

Good variety and produce is good quality. I wish they would pack three groceries for you. Was told by staff that they are told not to help... Like that you can Price match and grocery pickup service is excellent so far.

Unfortunately this grocery store is the closest to us so we often get our groceries from here. The state of the store is disgusting so we’ve now opted for picking up our orders. Not sure how they train their staff but when I clearly say “no to substitutions”, they manage to STILL CHARGE us for the items we didn’t want. This has happened no less than 4 times. The produce is vile (my husband went through our pickup order today and returned the green beans bc they were mushy in the bag, clearly something that any person packing orders should recognize) and they often have almost expired food out (returned a container of coconut yogurt last week as it expired the day after I bought it). Having someone pick and pack your orders but then having to go inside and return unusable items defeats the point of the pick up service. God forbid you need to subject yourself to their customer service area, it is constantly overflowing with product and is always a mess. We will be switching to a new grocery store as this one has gone downhill very quickly since we started shopping here a year ago. Don’t waste your time here. From the other reviews, the actual management doesn’t care to provide you with a direct number or email to solve any issues as they seem to just provide you a general phone number to provide direct feedback that they’ll do nothing about. Take this review as a word of warning.

I was in this store from 2 pm to 3:30 pm on Monday Oct 17. The meat counters were half empty and I asked the employee if there was any spare ribs. He said no not right now. So I proceeded to ask him why the counters were half empty and he replied because of lack of staff to put products out. Then I said then it’s possible that the store may have spare ribs in the back room and he replied yes. By now I am waiting for him to offer to go and look for them but he doesn’t. So I had to ask him to go look but he replied that he probably wouldn’t find them. He did go and look but after a couple of minutes he came back out empty handed. About 5 minutes later I see him and his coworker standing there talking. I feel that if those employees are so far behind in their work and the meat counters are half empty they should have ask the management for help and fill in the meat counters as fast as possible. Makes me question … what is going on? Your store is losing lots of sales with service like this. I am very disappointed and may shop at other stores from now on.

The level of sock and busyness varied depending on what time of day you go, but that's nothing new as far as grocery stores go. Pleasant enough staff. Clean overall. Good selections.

This location in particular has great staff. The Instances in which I dealt with Customer service they’ve been very helpful, and your always greeted with smile. Great price matching, good quality produce, meat and fish.

I have recently switched to exclusively shopping here instead of Walmart for the following reasons: 1) they price match! 2) optimum points: with groceries becoming more and more expensive it is nice to have an optimum card which will reward you for everyday purchases and can be used at Shoppers and Esso and Mobil gas stations for point collection and redemption. 3) fresh produce, bakery and deli 4) THEY STILL HIRE PEOPLE. This was a huge reason for me finding somewhere other than Walmart to shop. Walmart has gotten rid of all cash registers which also means they have cut employees where as Real Canadian Superstore always has multiple cashiers open and hires people in deli, bakery, and PC Financial as well.

This is a huge store. There is so much stuff and yet most of the I can't find some more exotic products needed to do some recipes. For the regular groceries, it is a good store. The prices are good and parking is plentiful. Overall, for family groceries, it's the place to go. Update - I went to the Real Canadian Superstore two weeks ago and I been upset since. There was a large number of clients, and it was not pleasant. The store (food side) was a bit messy. I had to line-up to get to the cashiers. It took no less than 25 minutes to get to the casher. When it was my turn, I started to empty my basket, and when I was almost finished, the cash register crashed. They closed the lane and told me I would have to run my groceries by another cashier. They told me to use the service counter, someone was waiting for me. When I got them less that 2 minutes after, the cashier was processing another client with a ton of food. The service counter was so disorganised, it was chaos with many clients waiting for services including an individual quite upset and yelling. My groceries were run one items at the time using a hand-held scanner and using a portable (ridiculously small) scale to weight the produce items. When all done left the store and, at home, after reviewing the grocery bill, I realised I was charged twice for a product. In all, a 2-hour adventure that was truly annoying. In someway, I do not blame the employees, it was such a chaotic situation with no supervisors in the cash area to take control and help to get things moving in a more orderly fashion. Consequently, I learned that this is not a store for me and changed my review to 2 stars.

Good Superstore. Prices are not too expensive and has lots of what you need. However, some of the baked goods, particularly the cookies, aren't as good as say Farm Boy's or Costco's. Cool thing here is that they have a general physician and physio clinic.

Superstore is one of my favorite grocery stores. You can price match your groceries from other competitors which can significantly reduce the price of groceries. I don't recommend shopping on weekends because the lines are always crazy and it's very overpopulated in there. There have been times where i have gone in and walked right out as it was way too busy to be able to shop. Overall they have pretty much everything you need and allows for less stops at other stores. Produce is usually good but when shopping on the weekend if you don't go in the morning you are getting whatever is left over and that's usually not the good produce.