I rarely complain. After staying in some of the best hotels around the world, I was so excited to be staying at the Eastern and Oriental in Georgetown. Despite being a grand building steeped in history, from the moment we checked in, the service was so cold and unwelcoming. The receptionist, as with the majority of staff looked as though they didn’t want to be there. Rarely would staff members acknowledge you, they would frequently walk in front of you without excusing themselves. At breakfast, every table that we sat at on the outside terrace was wobbly and needed to be stabilised and it was difficult attracting a staff member to rectify this. The front door was never opened for you when you were entering or exiting the building. One day, we left our room at 10am and it still wasn’t made up by 3pm. It was great having a coffee machine in your room, but the coffee capsules were never replenished. For a supposed five star hotel, it was a really disappointing experience. I have had better service at 3 star hotels. A lot needs to be so done in order to lift the current standards. I am writing this review with the hope that it is read by hotel management so all of these issues can be resolved. Another reason for this review is to inform other prospective customers of my experience to ensure they don’t experience the same disappointing stay as I did.

Had the pleasure of staying in this grand old dame for 3 nights. It reminded us so much of Raffles Hotel back in Singapore. Service was impeccable from the moment we checked in and ushered to a waiting area while being served coffee and refreshments till the checkout itself which was quick and flawless. Has a varied mix of restaurants and bars as a good hotel should. Despite its obvious age and heritage it has been maintained remarkably well. We had a room overlooking the sea which was breathtaking to say the least from the moment you wake up and glanced outside. We were glad to have had the opportunity to stay in such a historic hotel and will be looking forward to coming back.

I stayed here from April 11 to 13, just this Monday to Wednesday, in a studio king suite at the Victory Annexe. Of course, like everyone here, I was enthralled by the colonial charm of the E&O. But aside from architecture, everything else was terrible. The breakfast buffet wasn't up to par. The food was terrible. You can get better Malaysian fare around the island. But what really ruined our stay is this: our neighbour was smoking like a chimney and making a raucous in the small hours of the morning. E&O will tell you that all their rooms are non-smoking. But I experienced otherwise first hand. Note, I was staying with my wife and six-year-old. All of us had to breathe in second-hand smoke in our room, even during when we were sleeping, because the E&O staffers didn't do anything. I complained twice about the smoking, but to no avail. Even when I checked out, I could smell smoke next door. Aside from the smoke, during our last night, there were loud noises of people screaming from 3-4am. That kept my wife awake. Also the bathroom can be dangerous. The floor gets slippery easily. There isn't a proper shower shield. So kids and older folk need to be careful. The sinks aren't kid friendly too - they'll have to stretch to wash their hands. The bathtub drains slowly too. The suite isn't family friendly to say the least. I'd say stay away from E&O. If it's the colonial charm you are looking for, just tour George Town. It's a heritage site, anyway. As for adjacent hotels, you'll find plenty, even good boutique ones around the area.

We stayed at the heritage wing and enjoyed our experience here. The rooms are spacious, well maintained and the colonial design offers a different experience. The lounge and pool also have a chilled vibe. Staff were friendly and helpful. Will be back again.

Stayed here for 2 nights in December. I had high expectations with it being a 5 star hotel but was left feeling disappointed. No welcome drinks, no bell boys, no welcome towels which you usually get at 5 star hotels. Long check in queue. Staff are not friendly, rooms are average and rather run down which is a let down. The up side would be the breakfast buffet was great with an enjoyable selection of food, and location of the hotel is also very strategic. Standard of the hotel is 4 stars at best.

Long comment ahead. Experience on the victory annexe studio. What's worth the stay, - An amazing sea view upon request. - Friendly staff and quick response - huge room - nice, clean pool and gym - Sarkies is nice, well ventilated. They offer outdoor seats too - breakfast: no buffet style. Order from a menu as you wish and it'll be served almost instantly. Which is awesome for our new norm For a 5 star hotel. Most disappointing - Cleanliness. - 1st, there's left over food. - 2nd, needles on the floor, not picked up by their vacuum. We believe both were from previous occupants. - 3rd, sides of the carpet were dusts and sands. (Let's not mention about the less-traveled corners) It's Visually disappointing. If you're worried about covid - are surfaces are sanitised properly? Think about it Breakfast: taste is below expectation. Serving speed is fast. You get a taste of waffle, roti canai that's been prep earlier. These don't taste good when they're cold

A Hotel rich with history. Colonial style and very different from other modern hotel. Hotel lobby and restaurants are very well maintained but I can't say the same for my room. My room toilet hanging light got a burnt bulb and the balcony sliding door is kind of hard to open and a stained hand towel, small issue but it should not have happen for a hotel of this price category. However I will still generously give it a 5 stars rating...as I have a very pleasant stay there. Staffs are very friendly and helpful. One pointer if the management is reading my review... you should take note of your guest birthday... this little gesture will bring very pleasant and fond memories to your guest. This is where we loose out to our Thai neighbour...

Stayed 4D3N in November 2022. Inside the room, the rooms were large and had decently good view. However, the paint and furnishings were tired and worn, the TV display had picture noise like late 80's/ early 90's kind of signal (all channels) and the carpet had weird stains on it and clearly looked like it could use a good cleaning. Not 100% up to expectations. The service was OK and polite, generally no issue, but didn't reach the levels of homey service like other really good service hotels, no feeling of extra-mile.

The hotel was well maintained, the environment was good and all of the staffs are very friendly and helpful. The dinner buffet (only available on Friday and Saturday night on additional cost) was excellent as there a lot of food variety. The breakfast spread was also great. Since the hotel and restaurant is facing the sea, I would suggest to hv breakfast during sunrise as the view is superb. The beach in front of the hotel was also very clean, no unpleasant smell. All in all, very good and memorable trip, worth every money spent! Will definitely come back again.

A nice colonial style hotel to stay. Something different from Hardrock, different concepts. Stay in the deluxe suite at the heritage side for two nights. The room is ready when we check in, check in is very fast as well, and they are kind of expected us. We know our holidays start when the the check in counter staff personally bring us to our room, and explaining where to have our breakfast as well on the way. Throughout our stay, all the staff politely greet us with smiles, opening the door for us, and one of the manager, Mr Jimmy, also having a small chat with us in the lift. The food is excellent, we miss the breakfast really, and will definitely try to order the breakfast to served in the room instead the next round. Things can be improved, where we need to remind the housekeeping to bring us something, and also the in room beverage to be refilled. Definitely will come again, nice atmosphere, nice hotel, and nice breakfast

The hotel is very well located, right on the sea but just outside the old town of George Town. Especially the Heritage Wing, which we would also recommend everyone to book, is very nice. At the spacious outdoor pool, you feel a certain exclusivity when lying on one of the 30 or so well-cushioned loungers. Our suite was also very nice, we felt very comfortable. You can have breakfast in three different restaurants. In the main restaurant, which is very reminiscent of a train station hall in terms of atmosphere, there is a large, very extensive buffet. In the other two, a continental breakfast awaits the guest. We would have been happy if the friendly staff had been somehow more cordial. There were also a few other small things that keep us from giving it a full 5*. Nevertheless, this hotel is a recommendation if you are passing through George Town.

Stayed here in a Premier Suite in the Heritage Wing last weekend for 3 nights to celebrate a birthday. Requested for early check-in at noon, which was granted. The suite was clean and all amenities provided in the suite was as stated on the hotel's website. The hotel even provided a complementary cake for the birthday which was much appreciated. The scenery from the suite's balcony was beautiful. Service was good as I noticed that the staff were genuinely trying their best. Will definitely stay here again.

For the price and the fact that it is a ‘5 star’ hotel, the service was the worst and coldest one I’ve seen. There is clearly a service differentiation among the different groups of customers. No greetings, not even a simple ‘hello’. There was a Caucasian couple in front of us and they were greeted, but when the staff saw us, he just frowned and continued about his business. Some staffs were even using their phone behind the concierge or chatting at the buffet area. Upon checking in, we had to push our luggages to our room and there was no option or offer to have it sent up. Room amenities were really bad, lousy TV resolution, room smells kind of funky, old kettle. Bed was incredibly hard, feels like an old spring mattress. There was hardly any space to place luggage and our bags despite the size of the room. There was only one electrical outlet beside the table, they don’t provide charging cables too so it is best to bring your own multi-plug extension. Breakfast was so-so, placed order for cappuccino that was completely ignored. There are better food options near the hotel at affordable price. I would recommend coming here to take pictures, but not stay for the night. It’s quite far from the main food area in Georgetown, not too convenient. We had a astronomically better service with cheerful staffs at Hard Rock Hotel. Amenities there were much better with comfortable hybrid mattress and area to place our luggage and bags. All in all, avoid this place.

Excellent service and pleasant ambience. Went there for their high tea, but must say we were disappointed with the food quality as the pastries with slightly underwhelming. However, it is the perfect place to go for a fancy date or to take your spouse for a celebration as the staff are incredibly accommodating and the atmosphere makes up for the deficiencies palate-wise.

Nice hotel. Very classic kind of hotel and services at top-notch. Rooms are clean twice a day. The only issue is if it is raining, there is no television, but you can spend time at the bar instead. If you want to book a spa, please book early cos the operation hours are quite short. Else, please go outside for your massage or spa.

I stayed at this legendary hotel for three nights. The hotel is stunning and the rooms in the heritage wing are plush, luxurious and very well maintained. The view of the sea is simply magnificent. Several services offered by the hotel was a very welcome touch: Complimentary canapés for heritage wing guests as well as a bottle of wine. For most part, the staff were great too, and most were friendly, though, they need better training. Staff at Cornwallis seem to have a habit of looking at their watches while working. This is not great work etiquette and points to lack of training. If it seems like I’m nitpicking it’s because I am. eastern & oriental hotel has many amazing things going for it, but it can broach legendary status with just some polish and elbow grease.

We absolutely loved everything about this hotel. We wished we could have stayed longer! Our room was in the heritage wing - it had a separate lounge room, bedroom dressing room & huge bathroom. Came with your fridge restocked daily, a bottle of wine & complimentary nuts, as well as morning breakfast & newspaper. It was perfect for us. We enjoyed our breakfast each morning at the Palm Court, which included coffee & tea to order , al a cart choices as well as a good selection of pastries,cereals, fruits & cold cuts. Staff were exceptional, customer service was outstanding! Looking forward to our next stay!

3 days 2 nights stay. Very low to no air conditioning in the hotel lobby and lift lobby, it was so hot and humid in the afternoon coming from outside to checking in and so disappointed at this so called '5 stars' hotel. That's why hotel smells musty. No welcome drink, I stayed at a Peranakan Mansion (consider to be a 3 star hotel) nearby they even offered welcome drink and provide better service. The service is the worse from the staffs, only one to two staffs (gardener and the pool staffs will greet us), I experienced 100% better service at 4 star hotels than this. The rooms, there's not enough table to put stuff and electica plugs for the kettle and your charger. The TV is old kind from 2000s and the resolution is bad. Yes there are nice antiques around the room but it is not useful to our needs for storage. The only pro is the bathroom is very big and spacious but the floor is very slippery because of the tiles. Our room has a balcony facing the sea but the floor is quite dirty. The wallpaper is peeling off. Overall stay somewhere else better, it's a waste of money in my opinion.

Beautiful complex, old style furniture. View of the sea was excellent and one does not hear traffic noise with the sea facing suites. Staff were very helpful and Mr Jimmy Lee was very accommodating. Good hotel to be in if you are planning to explore the city.

This hotel is really beautiful, comfortable and classy. I was changed from full sea view to city view. Luckily got upgraded at the end with ground floor Premier with sea view at the heritage Wing. The worst part is carrying my 2 babies changing room at night. Luckily the room is nice, my babies love the grassy garden too. The reason why I rated only two stars is because of the room changing to the city view in the very beginning, and the attitude of the staff there. Especially at the restaurant, I think their boss wasn't pay them salary or giving stress on them ? They are not happy. Would definitely go back to this hotel of the view and the rooms but without the breakfast. The concierge and housekeeping is just fine.

Amazing experience staying a night here. Beautiful view and delicious breakfast buffet. Will definitely stay here whenever I am in Penang.

Great hotel and love the nostalgic fitting and decorations. The room was nice except the green ayer tap probably needs to be replaced. It kept dropping out. The service is fantastic as I can only order room service due to recent covid lockdown . However the food is rather expensive and so so , ordered 6 Satays and it is really tiny and normal . It cost me RM25! The breakfast is great and more than enough for one person. The room I have that faces the seaside and the pool. Very nice to able to catch the sunrise and sunset. Will come back again to use other facilities in the future so can make better assessments. The room also comes with free flow of drinks from the mini bar, lots of whiskey, gin, volka , beer that you can consume probably due to lock down.

Beautiful hotel, the rooms were very spacious and ours had sea views. The buffet breakfast is one of the best I've ever had! Staff were a little hit and miss. The location is not central Georgetown but is at the quieter end. We did post two letters through the hotel reception but as yet after 2 weeks have yet to receive?

We had a wonderful stay here in the Heritage wing (original building). There are at least three restaurants and a bar in the hotel so plenty of choice. Our room was lovely with marble bathroom (which was large enough to be a bedroom); large, shuttered bedroom and a living room both of which had wooden floors. The appointments and decoration throughout the rooms were on point with the old world charm of the rooms. Our stay included a welcome social event each evening when cocktails and canapes were offered from 6-7pm. The charm of the old wing can not be overstated. It begins on approach with the instantly charming facade. As you enter the foyer there is an overwhelming feeling of elegance with the stylish furniture and the welcome coolness of air conditioning. Then the little surprise of the echoing dome in the centre of the foyer. The experience carries on with staff, not just on front desk but throughout the hotel, who go the extra mile to please. While in the hotel I can recommend the museum-like social displays available. My wife thoroughly recommends the pool which is very well maintained. Our stay here was restful and comforting and we would happily return. Cheers and enjoy....

It's my new happy place, I can't wait to return. From the beginning, just pulling into the drive of the hotel it's fantastic, the lobby is amazing, the domed ceiling has very interesting acoustics 🙂 check was easy and quick, we were taken to our rooms and luggage followed quickly after us. The layout of the hotel, it's 3 breakfast restaurants, the bars, swimming pools. Awesome place. Even your laundry comes back better than new. Even the ice in your drink has E&O on it 🙂 I cannot recommend the Eastern and Oriental highly enough.

Good place to host events as the ballrooms and suites are big and their layout can be altered for various activities. The buffet is varied and should satisfy most people. Definitely check out their roast/grilled meats and their desserts. The parking is ample, but the lines for the parking areas have been redrawn and some areas show more than one set of lines making it a little confusing. The staff is very friendly and can easily answer my questions.

The front desk service(reception) here is very poor. Have to ask multiple times for things. When you do the front desk treats you like a problem. They left our door open after turn down, wallets on the table. Reception did not see a problem with this. Didn’t even ask for the room number. Always chatting amongst themselves, you have to interrupt them to get their very lacklustre attention and then it’s clear your an annoyance. Everything else is perfect.

One of the nicer hotels in Penang. Hotel is split to the new wing (modern decor) and old wing (heritage decor). Stayed in the Premier Suite King located in the heritage wing. The room was spacious and clean. There is the lounge area, bedroom area and bathroom. Provides good views towards the ocean. There is complimentary coffee/tea as well as cocktail during certain hours in the common bar area. Includes buffet breakfast (continental or traditional) - there are 3 restaurants you can choose from. Excellent service from their staff. There is a common pool and fitness centre - personally did not use either. Hotel is situated in a great location- opposite the ocean and close to plenty of delicious local eateries. Will be back again when visiting Penang.

Service was good, friendly staff throughout hotel. Nice poolside areas, considering it’s a city centre location and lovely views. Food was good in all restaurants. Only problem is hotel looks tired, old fashioned furniture in bedrooms and needs repainting in some areas.

Attended bro-in-law's wedding reception here which started at 9am for the ROM in the shaded part of the garden area in the old wing. This was followed by tea ceremony in the "gold room". Tea ceremony concluded at 10:30am and the next thing was the buffet lunch inside Sarkies but this was scheduled for 12pm. Guests had no proper place to go or wait out the 1.5hr gap and this was just poor event management by the hotel events team. Hotel could at the very least left the chairs in the garden area for people to sit and chat. Luckily guests weren't too many and they didn't make too much of a fuss loitering around the hotel grounds until 12pm! Anyway, buffet food spread was just average with the highlight being the roast duck.

Look no further. Eastern & Oriental hotel is rich with history with lush gardens. Great quiet and peaceful place to relax only hearing the ocean wakes hitting the rocks. The views of the ocean are spectacular. What I love about this place is the quietness, not hearing the bustling noise of traffic. 5 min walk to bars and restaurants. Georgetown is only minutes away by car. Excellent spot to have business meetings, graduation parties, weddings etc. They have a vast selections of conference halls to choose from.

I'm here attending a seminar. I was pleasantly surprised to find that the hotel is quite spacious, which may not be apparent from the outside. It's a good place to host events, as the ballrooms and suites are large, and their layout can be adjusted for various activities. The restaurant serves a diverse buffet that should satisfy most people. There's ample parking available, and the staff is very friendly. And yes, the sea view outside is stunning.

Heritage, wonderful place to stay in. Awesome clean beach facing Andaman Sea. Malaysia's first manual lift installed here. Till today, 134 year old building, such a great place to stay and relax, remembering old memories by looking at plenty of wall portraits and merchandise. Best place to stay in Penang. Not to forget, dedicated team here, contributing best part of hospitality.

Stayed here in a Premier Suite in the Heritage Wing last weekend for 2 nights to celebrate our anniversary birthday. The suite was clean and all amenities provided in the suite was as stated on the hotel's website. The hotel even provided a complementary cake for the anniversary which was much appreciated. Service was good as I noticed that the staff were genuinely trying their best. Will definitely stay here again.

The room was great and big, lunch and breakfast was full of variety but almost the same menu everyday, the view was great, the facilities were so historic and there were a lot of places to take pictures. The staff can explain the story behind every interesting spot in the hotel.

The hotel and rooms have a nice, old-fashioned look. The breakfast is okay, nothing special. But they have some Penang dishes like Char Kuey Teow and noodle soup, which is good. The problem is that the restaurant staff are not always friendly. They seem to treat tourists better than local people, even though both are paying. It didn't bother us much at first, but seeing a local family getting less good service than a foreign family next to us made us a bit annoyed.

Well, after all it is the world famous E&O Hotel by the Sarkies Brothers, they must maintain their reputation no matter what, otherwise what else is there. And they strive to achieve just that. Finding a balance between maintaining that romantic and nostalgic feelings of bygone era, and yet providing the patrons of all the modern comfort, E&O might just have acheived that quite remarkably. The cabins do reflect that colonial style, albeit giving off that this is all a facade kind of vibe. But certain part of the hotel is still the original building from the earlier structure. But the cabin arrangement is rather " stuffy " , it's like they are trying to cramp too many features and furnitures into the small space, wanting to impress the patrons perhaps. But the washroom and the shower is rather spacious in contrast to the cabin itself. What a surprise. . . Checking in process is rather tedious and lenghty, wasting quite a lot of time. But the room service is ok, responsive and accommodative. The buffet breakfast is excellent, with plenty of western and local choices.

Terrible service, got all the facilities but staff are rude, inconsiderate and uninterested. Was shouted at by staff and was made to feel inadequate just because I managed to get a good deal. Such a shame to this establishment.

Rather disappointing experience considering that it's a 5 star hotel which charges a high rate for stays. We stayed for 4 nights, out of which 2 had ongoing events or weddings. Completely understandable if that is how ends are met for the hotel. However staff did not inform us of these events and that certain eating areas were booked out for them, which I believe is common courtesy to inform as we pay for the available facilities and services as well. What was most disappointing was that during those events, room service was understaffed, phone calls were not picked up and items were insufficient when we requested for them (a dining table and some cutleries). The hotel, which should operate primarily as a location for stays, was clearly scrimping on daily operation staff costs in order to execute these events, which reflects poorly on them in the long term. Staff are nice but poorly trained, and you can clearly see that it's a management issue, because the on the ground staff are so keen and eager to help. Facilities are great and the pool and sea view are gorgeous. The experience could have been enhanced with great service, unfortunately we left disappointed.

Beautiful rooms. Opulent and luxurious. Yet it felt like home. Wonderful stay. I highly recommend a weekend getaway.

Amazing! The breakfast is brilliant with a huge range of high quality food. The environment feels very luxurious - the pool area is stunning and the rooms are very nice also. The service was excellent - very attentive and responsive. Possibly the best hotel I’ve ever stayed in so I would highly recommend it!

I just had vacation there. After reading positive reviews from this hotel, we book for family vacation, but kind of dissapointed. Lack of smiles from staffs. During breakfast, one of the waiter walk off before we finish our ordering. The room is super fine. View from infinite pool is excellent. Wifi is average.

Everything is fantastic, it was 5 stars all the way from hotel rooms, the view, and the whole hotel experience until you have your breakfast; it becomes a 1-star experience. The restaurant is obviously understaffed, staff was busy and had no time to serve the customers properly, got some rude comments from them too (note - your busy schedule and the big crowd has nothing to do with the individual customers, please don't put your bad days onto your attitude and service). I was not angry but utterly disappointed, so much of being the best hotel in Penang, would have a better experience going for a roti bakar in any breakfast place in Georgetown.

This is my first time staying at Eastern Oriental Penang. Beautiful hotel with good service. Overall, I have a nice stay here.

Being in the hospitality industry, I expected for a fair service from their front desk, but it was rather disappointing. Their staff that attended to us during check-in process wasn't the friendliest (Name: Saran), didn't explain thoroughly on the amenities and services available. Room was well maintained and spacious. Enjoyed their breakfast spread :)

The hotel was great. The balcony was mesmerising. The sea view is so beautiful. The toilet is so luxurious like a royal washroom. The room was too perfect.

As an established and well known hotel, the hotel staffs could do better, at least make the guests feel welcome when they step in the door upon check-in. No greetings at all from doormen till front desk. The crows feasting at the breakfast outdoor dining area is a big issue that the management should really look into it. The hotel management should inform the guest upfront which wing their room is located, instead of letting the guest went to the wrong wing and have to make another round turn. Should add more power plugs in the room, even the bathroom haveore power plugs than the bedroom. And they expect the guest to boil water on the writing desk?! Blur TV channels, another detail that the management didn't look into, which is not acceptable for a 5-star hotel. The only good thing about the room is the sea view.

Lovely waterfront with nice view. Wonderful spread during morning breakfast. Lots of beautiful souvenirs to choose from at the Gift Shop. Suggest that the discount given to Senior Citizen at restaurant can be accorded to all and not only Malaysian. Thank you...😃🙏

SOP is being practiced here. Great service from Car Parking, Front Desk, Room Service, Housekeeping, Breakfast and Gift Shop. We stayed in the old quarter. Plenty choices for Breakfast. Western and Local are available. The building are well maintained. Enjoyed the cold water in the pool. Location, great to discover other Eatery's, only 10-15 slow walk. My request for some plants was a great outcome. Thanks.

I went there on 27 march to celebrate my Wedding Anniversary, We book a room with breakfast & dinner.. The check in process were smooth and the staff were very friendly and polite.. They decorate our room with rose petal and give us a complimentary cake for our annivesary.. The dinner was amazing, we had a 3 course meal.. Breakfast was also good..

The setting is excellent with a variety of seating. The food is very good, though at weekends it can get very busy, so you need to be early. Fantastic hotel - for all types of travellers- solo business, couples and families. The staff are outstanding and special thanks to them! Breakfast was amazing. very2 good place for me and my family.🤩

Stayed here in a Premier Suite in the Heritage Wing last weekend for 2 nights to celebrate our anniversary birthday. The suite was clean and all amenities provided in the suite was as stated on the hotel's website. The hotel even provided a complementary cake for the anniversary which was much appreciated. Service was good as I noticed that the staff were genuinely trying their best. Will definitely stay here again.

The high tea was good, nice ambiance. Super friendly staff! A good evening spent!

Nice place to stay for couple or more days. Clean, fresh, comfortable room, excellent service (except described below), delicious breakfast, lovely pool. I liked experience here. Just one thing made me sad. Staying here was a present for my husband for his birthday. During check-in staff noticed that he would have birthday on the next day (they said "wow, tomorrow is your birthday!"). But the hotel didn't make a thing to congratulate my husband (not a present, just small sign of attention or even orally). Nothing. So it was small disappointing thing.

New normal trip, promo offer with breakfast & dinner included. Worth it.

This hotel is the perfect holiday destination for families and business travellers alike. The rooms are well kept and the staff pay a lot of attention to detail. The breakfast served at the various locations throughout the hotel are well curated and are of a high level of quality. The concierge and front desk are very welcoming and accommodating to any request and the stay here evokes reminiscings of colonial days gone by. We throughly enjoyed our many visits to this top notch hotel. Highly recommended. You wont regret it.

Exclusive room. Nice view. Beautiful all over.

One of the oldest and 5 stars hotel. Friendly staff and helpful, facing sea view room. But few sector need to change to get back the stars. 1) check in time 3pm and I have to wait till 3.30pm only can get my room key 2) stain on bed sheet...is a big nono. 3) open bottle chandelier during pandemic is a big nono.

Stayed here in a Premier Suite in the Heritage Wing last weekend for 3 nights to celebrate a birthday. Requested for early check-in at noon, which was granted. The suite was clean and all amenities provided in the suite was as stated on the hotel's website. The hotel even provided a complementary cake for the birthday which was much appreciated. The scenery from the suite's balcony was beautiful. Service was good as I noticed that the staff were genuinely trying their best. Will definitely stay here again.