We booked for 5 nights. A Deluxe King. Yes, it had a king bed. No deluxe though. We were in room 112. It is 2m above the stage in the karaoke bar next door. The aircon sounded like a truck. The room was so light, it was difficult to sleep. The beds are stained. The pillows are older than me. The cleaner only performed ‘mini cleans’ ( her description) That means, emptying the bins, sometimes replacing towels and not making, but ‘straightening’ the bed. Rude check out staff…. I was to blame for not complaining more…

Room was clean, bed was comfy, A/C worked as it should. Price was very good. The pub next door was soooo noisey due to a live band which didnt allow us to sleep until midnight when they shut. No fault to the hotel, but I would request to not stay on that side of the building on a Friday or weekend in future....

I find it hard to believe that after 31 loyal stays at the Pensione Hotel in Perth, I am leaving this regrettable review. Over time, I have observed the technological advancement of the hospitality industry, with countless establishments in Australia adapting to changes and introducing cashless transactions. However, Pensione Hotel seems to have chosen to stay stubbornly in the past. Imagine my dismay when, upon arrival, I was informed that they do not accept the bond security to be paid by electronic tapping, a method that every other hotel I have visited in this country accepts without question. This in itself was baffling, as it is no longer 2020 but 2023, and contactless payments have been the norm for several years now. To add to the absurdity, they insisted on a physical card for payment. It's been years since I last carried one, relying solely on digital payments for their convenience and security. To my utter shock, the reception was unyielding, stating that I couldn't stay unless I produced a physical card. This, even after confirming that the room had already been paid for, and I had provided my driver's license as ID. What followed was a tedious hour-long argument with the front desk, trying to get them to understand the impracticality and outdated nature of their policy. It was a stressful ordeal, no one should have to haggle over such a trivial matter after a long journey. Only after much back and forth did they reluctantly accept the image of a non-business card that I found on a banking app. The hotel's refusal to adapt to modern payment methods and the unnecessary inconvenience caused by their outdated policies have left me with no choice but to reconsider my loyalty. Sadly, this will be my last visit to Pensione Hotel.

the only thing great about the hotel is the excellent location - near the Perth station and bus depot, multiple supermarkets and food options. room itself is very basic. you will find it comfortable if you're a hobbit, able to shrink yourself like Antman or if you have body twisting skills. they don't even provide toothbrushes! No microwave. TV channels were very limited was here during winter - no heating in the room walls and door was paper thin - there's no need for an alarm - you will be rudely awakened by housekeeping or your next door neighbors just chatting! there was also last minute water works and i find it atrocious that the hotel charges credit card transaction fees to guests. pls pay in cash instead. great place to stay if you just need a place to store your luggage and to sleep at night. definitely not for lounging

Stayed for 5 nights Clean and modern rooms Comfy beds - pillows are good Shower pressure is really good with hot water Fridge and kettle included Room service was also very good. Everyday they topped up the tea, coffee and milk for us Receptionists were very nice Big TV included in the room Wi-Fi worked well Overall a good place to stay. Only downside was people shouting outside the hotel on a few occasions during the night, but this isn’t really the hotels fault as they can’t control this. Overall I defo recommend this hotel

Great spot. Value, tick. Location, tick. Lovely work from the receptionist, room was perfectly fine, quiet and to the standard I expected, climate control effective and hot shower abundant. Bedside lights, blockout window shades, kettle, wine glasses a good inclusion. I would stay here again when looking for affordable CBD room rate.

Loved this place. Quite a small Hotel Experience, but clean and spacious access into and out if the premises. Heaps of eating places near bye, abd a Red Cat free Bus service pick up on the opposite corner to drop any clients to wherever in the City 🌆 you needed to go. Reasonable rates if your there for more than two nights over the weekend is a bonus fir many who choose to stay here

Rooms are small but tidy. Definitely recommended for when you just need somewhere to sleep while in town on business or something that results in little time spent in your room. For the price it’s great and the staff are always delightful! Quieter street than some a little closer to the main strip in Forest Chase.

Staying here is always a pleasure. The staff are so extremely helpful and approachable at any time of the day for the smallest of support. The rooms are very clean and well kept. Having the option of a room for mobility makes the trip all that much better.

Most comfortable hotel beds I've ever experienced. Also Gabriel at reception has been extremely helpful, going above and beyond to locate an item I left behind after our stay. Only reason I've given 4 instead of 5 stars, is because the shower grout and silicone could do with being replaced. Otherwise everything was perfect, and I can't wait to return.

Good clean room. Was small but as expected being in a main CBD. I was on a very low level (1) but heard little to no noise at night. Reception service was good, staff looked newish but did the job well. Close to shops, food & convenience store. Was pleasantly surprised as this was cheaper then most hotels in the main streets of Perth. As a hotel manager myself, I do recommend.

Rooms need a bit of work. Shower head sprayed everywhere but down. Fridge didn't work at all. Bed was average. Had a big lump in the middle. Service was very friendly which was nice.

We stayed here for 16 nights while visiting friends and family. We upgraded to a superior Kingsize room which was very basic but meeted our needs for just a base while there . My only criticism about this room was a lack of any drawers or wardrobe area . Just 2 hooks ! So no where to put anything . Bed was really comfortable. Good air con and large bathroom. Location is perfect. Train station very close by . Opposite is another hotel which we used regularly to eat and drink in . They also have a pool ! Overall we enjoyed our stay here . Staff at reception were extremely friendly and helpful Will definitely use this hotel again if we return to Perth

I am laying awake, at 10pm, trying to get to sleep for my big day tomorrow, but I can’t, the stupid air conditioning doesn’t work, so the room becomes a sauna, I open my window to let some air in and some crackheads and street sweepers are outside it every 5 mins. definitely do not recommend

The staff do a wonderful job making me feel welcome. The rooms are clean and the renovations are smartly done. Being a Priority Guest Rewards member, the personalised greeting card is a nice little extra I hadn’t expected. Great value, and being a short walk from McIver train station, it’s so convenient to get to and from the Airport cheaply ($5). Highly recommend.

Was a clean cheap room better than most hotels costumer services were great the lady at the counter was so nice and comforting had no problems at all coffee was one of the best I’ve had in a while recommend going to this hotel and for sure will be back 😊

Pathetic! Definitely not worth $250 a night. Lower level , you can hear people coming out of the lift. Rooms are tiny Location is awesome. Good place if you wanna crash at night and be out all day but yea service is bad, don't expect anything. They have stairs to carry your heavy luggage to thr reception , no slope to drag. Moreover drinking water from the shower or pay extra for water bottle. Sorry never staying again

This place maybe ok if only there wasn't a bar right next door. As forget about trying to sleep, the music is that loud. We also tried to put the heater on as it was freezing, and they control that from down stairs. This will be a never stay again.

Great value for convenient location. We stayed overnight since we had a function nearby. Rooms were clean and neat, comfortable beds. Staff very helpful and nice.

Staff were all nice, friendly and accomodating. I was pretty stoked about my room upgrade. I’ve stayed there a few times and have been put in the exact same room each time, which I expected this time but was surprised with a room upgrade on another level so was a nice change. Room nice ,clean and spacious with location easy walking distance to main CBD and train station/ transport. Maybe the hotel needs to create an app where you can jump on and request fresh towels or click on to say no room service that day :)

We stayed for two nights the room was a superior room as they called it no wardrobe only two hooks on the wall, the bathroom shower has black mould all around the grout on the floor and the wall joint, cleaning with some bleach would help would not stay again.

rooms are renovated and bed is comfy, ive had a ball staying here its walking distance to everything, lovely staff and rooms are serviced everyday. You can also mirror your phone or lap top to new tvs so watch anything you want through chromecast

The worst customer service I've had. Reception refused to check us in 40 minutes before 3pm. Instead we had to sit in front of her, in the foyer while she did nothing until it hit exactly 3pm. Then when we returned to the room after dinner our aircon was broken so it was a sauna and we couldn't sleep it was so hot. Reception refused to change rooms or have it fixed. Nor our fee (and bond) refunded so we had the money to book a different hotel in perth like we requested.

The rooms have been fully renovated giving you a quality stay. Close to the city centre and train stations made my holiday experience very easy. While I was there they were still.finishong the renovations down stairs once these are finished this ugly duckling will be the next swan in accommodation. Hope I can afford to stay there when it's finished.

Great experience: perfect location, clean rooms, friendly service, good value. Early opening coffee shop attached to hotel reception. Lovely stay and will be a returning customer.

Well located hotel with reasonable price! It was really awesome to stay there. Also, you can us the washing machine and dryer at the hotel!

just lovely in every way. I will come again and recommend. Thanks

This is legitimately the best deal in Perth. The room is so nice, I actually feel like I should be paying a lot more for this. All I can say is thank you to this place. I feel a little bad too because I was kind of rude at the check in after a long flight from Sydney when there was a hiccup with paying for a holding deposit, but the issue was totally on me for not having a physical card on me (I use Google pay and left my card at home). Anyway my girlfriend and I love this place and we will 100% be staying here each and every time we visit Perth. Thank you for such a great clean room!

Pensione Hotel Perth is centrally located in the Perth CBD. A short walk to the Murray St Mall. Close to Restaurants, Shopping etc...Clean rooms and a very comfortable King size bed. Competitive rates. There is a Bistro Bar on one side and a Coffee Shop on the other side. A great location if you are staying in Perth for a short break. Recommend.

Amazing experience, staff were lovely and simple but clean and useful facilities, room service was amazing and the location is amazing, hbf park and optus within walking distance. Overall an amazing experience :)

Stay in the family room. Staff here is super friendly and they try their best very all queires. Rooms are clean and they are near to shopping area. Quiet at night and they locked their door for security reason.

We really liked Hotel Pensione from the minute we arrived. We were greeted by Sonam (from Bhutan) who was very friendly and extremely helpful. We had a nice surprise upon arrival when Sonam told us we had a free room upgrade. We were given room 704 right up on the top floor. We were amazed at how quiet the room was. We heard very little traffic noise and wouldn't have known any other guests were there. The room was compact but we expected that. The beds were super comfy and both of us enjoyed the large bath towels and endless supply of very hot water. The hotel is in a very handy location and we were able to easily walk to the malls, restaurants and the railway stations. Next time we are in Perth we will be sure to stay here.

Helpful friendly staff. Very clean room but where is the nespresso coffee maker (instant is 👎). Ok location close to public transport. Would book again.

Got in abit earlier then expected. The desk staff was lovely and organised to get my room ready. Car park on opposite corner and close to everything. Recommend.

Location was great and we were able to check in early. The receptionist was very friendly and helpful. Unfortunately the room had a weird smell when we first walked in, the mattress was terribly soft and gave me backaches. My husband woke up to a bedbug crawling on him at 3am and he was able to kill it, but I ended up having itchy bites all over my body. Very annoying and painful as 2 days later they have all started blistering.

Excellent position. Clean and well equipped petite rooms. Double glazed windows which can be slightly opened for some fresh air rather than having the air conditioning on. Comfy bed and good shower, quiet room. Quick and easy check in and out. Best value in central Perth. Completely recommended and we will be staying again.

Currently doing my 14 day quarantine here and couldn't be more thankful for the ongoing 24/7 help the staff have given me during this period. 2 & half days to go. I would happily choose to stay in these clean & inviting rooms as a normal guest at any time. Big box of CHOCOLATES left out for the staff as a thankyou gift. Close to anything if you want to see this beautiful city and not spend a fortune. Highly recommend.

Room was dirty. Manager was rude. Much better places to stay in perth

Great rates, lovely desk clerk. Clean, modern, well appointed, if not a tad small room but we had booked the petite room after all. Will consider returning in the future for sure.

Very nice hotel to stay at staff always helpful accommodation clean and adequate for our needs, close to city centre for shopping and restaurants.

The receptionists were incredibly nice and welcoming, the lobby had a wonderful smell and the rooms were clean and tidy! The only thing I can say that would be good to improve would be how to operate the air conditioning, but it wasn't terrible as we found out how to do it eventually! Maybe a little diagram or just a bit of text saying how to use it would be nice, but other than that, it was 10/10.

Clean tidy room. All staff extremely helpful and friendly.

Perfect little stay, great prices, clean rooms, friendly staff. Nice cosy rooms, great location, brilliant. Highly recommended to stay. I will definitely be returning, thank you so much 😁😁

Thankful to the staff who went above and beyond in an emergency situation but was later met with the most Blunt, rude and arrogant manager who turned a horrible situation into an even more stressful time. He presumed to know what was going on before asking and was caught out on the fact he made the mistake initially that caused the issue on check in. All other staff I dealt with treated us with respect and dignity but unfortunately that one manager ruined our stay. No one should be spoken to like the way he spoke to me and I hope the manager I spoke to the next day takes it further. Humans working with humans need to have empathy and understanding before judgements are made.

As I was self isolating at the property. On day 3rd the water in my washroom was full of fungus. It was brown-blackish in colour. It was horrendous. Sad part is there was no prior warning about the issue as I was later told plumber was working on it so i wasn’t cautioned not to use the facility. After reporting the issue there was no effort made by the staff to change the room or fix the issue promptly. I was told to let it run, the entire day I had to see slug coming out in my washroom. At my arrival I was told to fill my drinking water from the washroom as that was my only source of water, and was made sure it is safe to drink. It was a serious health and hygiene issue. I couldn’t go out and just had to clean up all the mess by myself. Wouldn’t wish this situation on my enemies.

Nice room, staff on the front desk were friendly and accomodating. Great location. Our room was small however we got what we were expecting / what was presented on the website, which was great. Bathroom was clean and modern and water pressure in the shower was good. Beds were clean and comfortable. The only criticism / issue we had was the air conditioning was set to "heat" and couldn't be set to cool due to the system design - I think the whole floor needs to be switched from heat to cool ? So while it was raining / cool outside, our room was fairly warm and stuffy and we couldn't cool the room down effectively. We could open the window a bit bit it didn't really help much. But overall, great value and we were very happy with the hotel.

Decent beds. Clean rooms. Good location. However, didn't not have control over ac/heater had to ask reception to change settings. Stayed for 4 nights and had 0 maid service.

Have found cockroaches everyday after we killed. Room is old and not very clean and bed is super soft. Two stars just for good location and price is just ok.

Firstly the only two positives were the location and the comfy bed. However the negatives out way the positives. The room was VERY small and outdated to the point that it could be clean but it looked dirty from age. There was nowhere to put your suitcase without tripping over it. The reception lady was visibly sick, coughing, runny nose and watery eyes. She even admitted she was sick to a coworker, not a good look in a pandemic! Luckily we sanitised everything and didn’t get sick. The TV was super small and old, couldn’t even plug the chrome cast in as there was only one powerpoint near the TV for it’s power. Disappointing, wouldn’t return.

I booked this hotel for my brother as it was close to my hotel and central to hospital. We got him checked in Wed afternoon & not even an hour later some Woman who works for hotel knocked once then let herself in & said " Oh you've already checked in! " then said sorry & left. Then the next day (Thurs) my brother had his Do Not Disturb sign up & a maintenance guy ignored it & let himself in for God knows what reason as my brother never requested help for anything. We got a full refund that day & booked into another hotel. Absolutely unacceptable. Had high hopes but would definitely not recommend after those experiences.

As we live around 50 minutes from the city, we tend to stay whenever we have an event on.\ With the Pensione being cheaper per night with parking, we don't even consider a ride share anymore. The rooms are clean, fairly modern and comfy. The staff are usually pretty friendly depending on who you get, some can be a little flat. Only issue taking it away from the 5 stars is after midnight, I almost always have an issue with my access key getting back in. A couple of times I have sat out there for a while ringing the bell with no luck. Last time I was stuck outside with 2 other guests who's keycard didn't work either. I have worked in security programming those cards and I know not to have them near a mobile phone so not sure if it is programming on their end? Other than that, I doubt you can stay in the city with this standard for cheaper.

Room was adequate, cleanliness was exceptional. Customer service was poor at check in. When we walked in, we were the only guests and were ignored by person at reception, she then went out the back, someone else came out and she did not attend to us either, the first person came back out and had a lengthy discussion with the other staff member whilst still ignoring us, first member went back out the back and the other staff member spent 10 minutes doing something on the computer before she attended to us, in this time another two guests had also walked and were also waiting to be attended to. We waited 15 minutes to be checked in.

Every staff member was great in my 4 day stay. Great location for everything to do in Perth. Room is small but clever use of space. Even a desk! Very clean and a comfortable bed.

Nice hotel and great location, just a short walk from the city. We had a large group and they were very accommodating with us and very helpful with local knowledge about transit and things to do. Rooms are a little small though.

The staff are amazing and very helpful always beautiful smiles and very friendly. The hotel is very central and very close to everything. The room's use to be cheaper but Did some renovations and the price due to covid and also the renovations has raised by double . Other then the price the property is attached to a beautiful little cafe and is open most days very convenient with a unique choice of sandwiches roles and toasties ice coffees and teas. Useful and unique Italian style hotel . Basic and each room contains a safe and fridge . Mini bar is available but you need to pop down to the front desk to get the snacks or drinks . (non Alcoholic options only)

First stay in Perth and couldn’t choose a better place to stay! Ive booked the hotel not knowing it’s was so central, so it was a really good surprise to be able to discover Perth by walk. Hotel is under Reno, but haven’t heard anything 👌 The room was as describe in the pictures and got everything I needed. The crew was helpful and nice. Highly recommended to anyone staying a few days in Perth

Great budget end hotel that does the job. Rooms are basic and a bit cramped but really clean with good air-conditioning. Check in was straight forward as was check out and staff were all pleasant. Great parking close by

Good service, in a great location - only a few minutes walk from public transport, and plenty of great food options nearby. The rooms are fine. Nice and clean. But for mewould be nice to have a little more than just a kettle. Not sure if it was a COVID thing, but on my first visit housekeeping cleaned the room and changed the towels and things - even with the no housekeeping sign on the door.

This is not a great hotel. It's an OK hotel, but at the price, the value-for-money doesn't stack up. The bed was comfortable, and the room was clean, but beyond that: 1) Room layout is strange. Rooms are small. 2) Water pressure sucks to the point where showers take twice as long to rinse off soap/shampoo. 3) Housekeeping doesn't clean cups/utensils, doesn't clean bathroom sufficiently, towels left on bed rather than bathroom. 4) No gym and no agreement with local gyms. 5) Rooms really are strange. Why does the bathroom door not close without hitting the shower? Why is there no storage in the shower for toiletries? Why is the bathroom light switch on the outside, next to the door, almost inevitably leading to turning on the wrong light if you get up to go to the bathroom? Again, at the price being asked, it's just not worth the money.

I was visiting friends and attending a course for 17 days and chose the Pensione as it seemed like a very good combination of facilities and value for money. I was not disappointed it was excellent. The staff were consistently friendly and helpful and when, midway through my stay, I was taken ill they were extremely understanding, solicitous and accommodating of my situation.

Positives : Great location short walk to shopping area, clean, bed is very very comfortable, staff very helpful. Negatives : Room a bit on the small side. No iron in the room - although they provided one promptly when asked, very limited hanging space, no shelf in shower so had to keep bending down to floor for soap and shampoo.

I was unsure initially as I had stayed with the Pensione Hotel during a work conference years ago and it had awful, tiny, cramped rundown rooms. This time I was happy because the room was spacious, clean and the bed was comfortable. I got an upgrade to a larger room because I stayed a few nights which was smashing. I loved being able to open my window a bit and get the breeze. The staff are friendly, interested and helpful. The hotel has had a renovation and it shows. I did not know all facilities offered until this review, perhaps an info leaflet in the room?