Concentra Medical Center Phoenix Metro Center

Medical center Urgent care center

One of the Worst Reviewed Medical centers in Phoenix


Address

12808 N Black Cyn Hwy, Phoenix, AZ 85029

Website

www.concentra.com

Contact

(602) 375-1155

Rating on Google Maps

2.10 (19 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8 AM to 5 PM
  • Wednesday: 8 AM to 5 PM
  • Thursday: 8 AM to 5 PM
  • Friday: 8 AM to 5 PM
  • Saturday: 8 AM to 12 PM
  • Sunday: Closed
  • Monday: 8 AM to 5 PM

Featured Reviews


Frequently mentioned in reviews: drug (9) wait (6) test (6) hours (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Andrew L. 1 year ago on Google
    Had to wait over an hour just to pee in a cup for a drug test. Double checked after an hour, they said they were just checking me in, and there was still someone ahead of me.
    2 people found this review helpful 👍

  • 5/5 Heather H. 2 years ago on Google
    Hollie at the front desk is absolutely the nicest person I've ever dealt with at a concentra. She was very helpful, answered any questions, and friendly!!
    2 people found this review helpful 👍

  • 1/5 David n Kathy P. 11 months ago on Google
    OMG. Slow service here. You are better off walking to the nearest ER. They have a bunch of services, but they also do drug testing. 3 hour wait for testing, and it's not much better to see a provider.
    2 people found this review helpful 👍

  • 1/5 Tami S. 2 years ago on Google
    So slow. 3 to 4 hour waits. They put you in a room and don't come back to check on you. They are also rude.
    1 person found this review helpful 👍

  • 2/5 Leanna B. 1 year ago on Google
    The staff were nice enough but why in the world at 10am on a Monday did I have to wait over 2 hours for a pre employment drug screening? I was sent to a separate lobby and forgotten about to the point where the staff was looking for me in the main lobby. No communication and when I asked about it I was shrugged off by one nurse. Don't come here if your time is valuable to you.
    1 person found this review helpful 👍

  • 1/5 Nein E. 9 months ago on Google
    I had to wait nearly 5 hours in order to get TB and Physical test. Got me extremely frustrated. I don’t recommend this location if you’re in need of emergency services.
    1 person found this review helpful 👍

  • 1/5 Racheal B. 9 months ago on Google
    I am so frustrated I should have read the reviews before coming here!! Been waiting for over 4 hours and when you go to the other side they are just laughing and having conversations. I'm reporting these people
    1 person found this review helpful 👍

  • 1/5 D W. 5 months ago on Google
    Service is very slow , with 10 to 15 people waiting in waiting room , Banner can expedite you in 20 to 30 minutes LabCorp can expedite you in the same amount of time, at this location it can take anywhere from 3 to 4 hours for the same services, what's wrong here
    1 person found this review helpful 👍

  • 1/5 Jerri I. 1 year ago on Google
    This place needs to be investigated. I have never seen such rifraf on DOT physical and drug screen. Cups aren't sealed, no temperature strip. Nothing was done by procedure. Was there for over 5 hours.

  • 5/5 Daniel E. 1 year ago on Google
    What a wonderful experience. My best Concentra experience ever. They were courteous, helpful and friendly all while remaining professional. That's was just the two women at the checkin desk. They worked well together so keep that team together. The Raider fan and the woman in blue scrubs. I thought I was there just for a drug test. Nope, I was wrong. They found in the automated system my employer wanted a physical and drug test. Oh great, I wasn't ready for that, mentally. They put me at ease and helped me thru the process. It went a lot faster than I expected. I was there about 3pm on a Wednesday afternoon. I had other things I had to accomplish that morning. Once the ladies did their part up front, my name was then called and the physical process began. A nice woman escorted me to the stations to accomplish each task, vitals, weight, eyes, ears and the urine test. I've gone thru this many times before in my past and it was always been impersonal and robotic. This woman was very personable. After all that, I was escorted to a room where I waited for the doctor. To my amazement he was a veteran. I knew I was in good hands. The doctor was very professional, personable and informative. Once he finished, he departed. A short while later, a nice woman answered my questions as she closed out the physical process after providing me with copies for my record. This couldn't have gone any better. Kudos to the staff at this location. They made this process Not suck. Thank You. This Veteran is very happy and will tell others about this place.

  • 5/5 Denice W. 1 year ago on Google
    I have been working with the PT staff at this location since January they have been amazing. Justin is great and has helped me so much and Robert is always great to step in and guide me so to to hurt myself doing.aomething wrong. If you need PT these guys are great.

  • 1/5 BIll B. 1 year ago on Google
    Hot garbage. If you guys are going to facilitate drug test then don't make people wait 2 hours.

  • 1/5 Tina N. 2 years ago on Google
    Worst for drug testing, you can be first in line and it will still be an hour wait... Ridiculously wrong. Any company using them for drug testing needs to change facilities.


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