Honestly I'm not happy with this hospital. Most of the nurses is nice but there is a nurse that draw your blood and put an I.v. and she is slow and mean. She skip over me twice and never ask if anyone was okay. She speaks more Spanish or something than English She has blond hair and wear it in a ponytail. She is horrible. I understand the staff is tired that's why I didn't even bother yelling but nothing is order and everyone is everywhere. All the doctors thumbs up. The nurses need more work with people.

Honestly I do not recommend this hospital at all. Would give a 0 if I could. A family member was recently admitted here and nurses there were so ignorant. Racism was also present. Patients next us were constantly being checked on coming when called for but for us I had clicked the call button multiple times not once did a single nurse come and check on us. Nurses WILL ignore you. Hospital aswell really dirty like if they never clean. Do not come here!!

Tammy Gabel, nurse manager is beyond incompetent. She pushes ratios beyond safe staffing then states that nurses are not allowed to refuse an assignment, which is not true, and in the same email states call light response times need to improve. How obtuse do you have to be to ask nurses to do more work and also ask them to answer call lights more quickly? What a poor excuse for leadership.

The staff here do not care about the patients at all. They will dump you in the grass if you can't walk to leave, and take the wheel chair back with them. They claim they have great quality care but if dumping people in the grass and letting them get eaten up by ants is "quality care" then this hospital needs to shut down. Shameful.

For anybody visiting the Burn Ward : I had two doctors and a nurse that were great in the burn ward but the receptionist / secretary which wears a nurses uniform in the burn ward where you check in ,was the most disrespectful, rude and uncompassionate person i had ever met and her other friend was no better ! went to ask a simple one question about changing my medication to something stronger to ease the pain on my burned hand and was told I would be seen by a doctor within the hour. Sat there for over eight hours and some people waiting were even longer !!! And every time I asked which was hours into this , I never received a straight answer just lots of attitude. If she behaves and talks to me like this and I am from San Diego, California just visiting some clients out here , then how is she treating everyone else . And soon as I was thinking this she had put a mom into tears , a mom and her 10 year old daughter that had a bad burn on her leg and was 5 minutes late for their appointment, this receptionist / secretary with the nurses uniform said sorry can’t do anything for you you are five minutes late and of course the mom pleaded but she didn’t care , the mom was in tears trying get help for her daughters leg and all this receptionist could do is throw attitude and show zero compassion and say oh well and this receptionist nurse did this in front of all of us in the waiting room! I even told the mom she could have my spot but it did not matter ! I have officially filed a formal complaint against those two people in the burn ward and asking for their immediate dismissal!!! you have no place in a hospital if you cannot show any kind of compassion and speak without a valley girl attitude!

They have canceled my appointment twice, without warning, they make me go and do not receive the patient, what kind of professional are they?

Had an appointment for a c-section at 8am. We arrived at 7:50. Placed in a room and waited. I didn’t deliver until 4:10pm because they had “ emergencies” which ment my surgery was pushed back. I understand a couple hours but 8?! I had been fasting for 8 hours before I got there added on another 8 without even water. Rooms are sharing rooms no sleep at all. Noise all night. Not a good experience for me and my bf who had to keep driving back to Mesa to shower.

Emergency room: I just witnessed the most disgusting thing. The parking lot is absolutely filled. There are no open spots to park at the emergency room. Many people had to park along a fence. A police officer came in and talked to security. Security says, in English only, that anyone parked there is going to get a ticket. Never mind that there are people here who don't speak English. And of course, he didn't relay the message to anyone who spoke Spanish so they could translate. Hard not to see that as racist. There are no clear signs as to where overflow parking is.

The staff is amazing, they provide excellent patient care while working under extremely stressful circumstances. The institution itself is corrupt and cares more about revenue stats than the patients they serve. As an ex employee reporting fraud, discrimination, and unethical behavior, upper management and HR were of no help. They only helped in assisting in the cover up of the thug like behaviour of its morally void management.

Absolutely awful experience. There was a nurse checking vitals yesterday and she was just so incredibly mean. Yelling at people and children. It was terrible. Also, there was NO privacy. Drs and nurses came to the waiting room to assess. While everyone else around could hear. The dr I saw showed little compassion. The waiting room was dirty and not a lot of room. I will NEVER go back. There are far better ER’s.

There are some nurses and physicians that should re-evaluate if they should be in the health care field. My son had third and forth degree burns all over his body and I listened over the phone as he screamed in agonizing pain every single day and night... especially during the night shift. His pain was not managed and they had a really hard time giving his medications on time or even close. Two hours after it’s due is not acceptable. The nurses told me that he was getting Tylenol to ease the pain and they were still waiting for the physician to give him something stronger two days after admission. Not acceptable. Tylenol are you kidding me? Then tell me that you have been so busy caring for other patients to give him medication on time. Other patients? Is he not important as well? Is he not there to receive treatment and help as well? Also, my son was discharged with an IV still in his arm. When we called to notify the hospital, the charge nurse stated that she would go to find out what took place with the nurse. Never heard from the charge nurse again that day. When we spoke to the nurse who discharged him, she just stated that she was very busy and forgot as if it was okay and normal practice. Did you document that you took out his IV upon discharge? It is not okay to leave an IV in a patients arm upon discharge. It just shows me that the type of care that he was receiving during his entire stay was not up to par. If you are not a caring person how in the world can you show compassion to others? Do you care hope you treat others? Do you value your nursing license that you worked hard to receive. Where were your communication skills? If all of the nurses were so behind, where is the teamwork? Do you not work together to try to take care of your patients, make sure their needs are met? Do you not ask for help from the charge nurse, house supervisor, director of nursing, etc... I just don’t understand why there was no compassion shown for my son during his stay? Then how many others receive horrible care from this facility? I offered his night nurse to come take care of him during the night or stay with him since I kept getting the responses from the nurses that they were so short of staff to help him. Covid or not, he’s a human being. No one deserves to be treated the way that he was treated. I hope no one else has to endure the type of treatment that he received while in this facilities care. I guess at this facility, the nurses are able to treat patients the way that they would like to without any consequences. I guess it’s okay to mistreat a person/patient when you know their family is not able to come in to monitor what’s going on due to covid. Covid should not be an excuse to mistreat people. When we bring our loved ones to a hospital, we expect for them to get treated with care, compassion, a level of problem solving skills, empathy, listening and understanding. I was so disappointed and I cried myself because I just do not understand how people of the health care industry could treat another person in that manner. It’s really sad and it’s horrible that this is the only burn center for people to receive treatment for severe burns in Arizona. I hope that their family members do not have to endure treatment such as this at a hospital. I really hope that they find better staff. Here are just some pictures of my sons burns.

It's sad I have to give one star although some staff members were nice. I was given the wrong person's prescription paper when sent home they gave me paperwork on a different child I didn't know which goes against their HIPPA VIOLATION! When I called to speak with someone name Amy about the situation she told me they didn't prescribe a prescription to my child cause I can buy that in store, which I have insurance to cover medication I ended the call with her called back and spoke with a supervisor who ended up hanging up on me so I called back and spoke with the house manager and he promised to get everything situated and would call back I never heard back from him and my child never got their prescription filled. Not only did they give me attitude over the phone they gave me someone else's child information which has a home address phone weight height and D.O.B I can only wonder if they same happened with my child's information.Im hoping someone who is high up can reach out to me as no one has taken this situation seriously.

I had surgery yesterday but you a very rude and unprofessional employee in the post op department I think her name was Teresa.she was about 5'3 on the heavy side with short black hair and glasses.The problem was .I just start to come out of antistesa .and I heard her say to me wake up all you have been doing is sleeping and we need the room for other people. I have had problems with antistesa before and having problems waking up. You should not have anyone talk to patients like that.its sad to know this ok .I'm an employee here .and that's unexceptionable.on a positive note thank you to Joseph and Nicole

Very disappointed and disgusted! 1) I'm sharing a room with someone that needs assistance going to and from the bathroom (not the problem). What I take issue with is the a fact that the nurse who helps her out of the restroom neglected to clean up her very obvious blood droplets all over the floor, not to mention the very obvious mess she leaves on the toilet seat. 2) My own nurse, who told me she's "coming down with something" is....1. Drawing my blood for labs as her nose was literally dripping snot 2. Uses my pillow to stabilize my arm (not the problem) and gets blood on it and tells me "it's okay, it's not much" and expected me to still use it, instead of changing the pillowcase. I literally had to go get one myself. 3) My own nurse suggested that I walk up and down the hallway (not the problem). I walked up and down the halls a few times during the night. During one of my walks I did for 30 mins, I found my nurse passed out at her desk for 26 mins. I know it was 26 mins because another patient activated the nurse call button while I was walking and she slept through it. Another nurse had to clear the alert and said "weird, it says holding for 26 min." I also know she was passed out because I waved my hand in front of her face and she had zero reaction. 4) My own nurse, not even 5 mins later, was literally sleeping while standing in the middle of the nurses station. She only woke up because I asked her if she was doing okay. Apparently MIHS takes zero issue with paying their nurses to sleep on the job. How in the hell do you expect me to trust her to perform her duties when she's half awake during her shift!? We put our lives in their hands!!

Our experience was less than we were prepared for. Lack of communication is dangerous people. I gave 2 stars because we had 1 great nurse. Lance. Otherwise we had no information about the condition of the patient, and they moved him to a nursing facility without telling me the mother where they were taking my son. Which they promised to do, you guys can do better. But wont

The Dr at the emergency room did nothing for my son but send him home and tell him to take the same medication I bought him. Then one of their walk in clinics did the same thing and a Dr at a different office through the same hospital. Now my son has stage 4 stomach cancer !!! Why don't your Dr's look beyond just what they think is going on?? Not 1 xray or ultrasound!!! I would never bring another family member here. #YOURERDRFAILEDMYSON

I came into ER with massive swelling, the doctor only gave me benadryl and prednezone then sent me on my merry way without any other testing. Two hours after taking the medication there was no reduction in swelling. I was sent home with a diagnosis of "that's strange but you should be fine." Afterwards, I received a huge bill.

Worked in the burn center for a little bit, which I was super excited about because I did my clinicals there but it was not what I thought it would be. From the bullying, to the racism, to the unjust supervisor, petty co-workers-it is not the place to work. Then, from the point of view as a patient, I discovered the nurses & staff there will say and do the most disgusting things when they think a patient is totally unconscious. I was left exposed because the 3 staff members didn't have all the supplies needed to straight cath me. As a nurse, patient dignity is a big deal to me and it was obvious these workers didn't know anything about that. I don't recommend this hospital as a good place to work or to be a patient at. And yes, I did report my experience there as a patient and of course that's when the supervisor started picking on me. Coincidence? I think not.

Most disrespectful nurses and doctors I've ever had. Tell you one thing, do another, my husband and I asked them questions about my care and they gave me 3 different answers. Dirty, don't have any respect for patients rights or needs. I have a very serious medical condition. No matter how many times I asked for help, my husband and I were ignored. The staff is Clueless here as to what patient care is. They are worried about money and that's it. I am giving them the worst possible review I can. No respect for mine or my husbands privacy either. I know that is against corporate regulations and practices also. Whenever I asked a question I was brushed aside or treated very rude and disrespectful. Very racist and prejudice hospital. Treated very differently because of who I was married to. Never go to this place if you can avoid it at all!!!!!!!!!

My daughter was T-boned and she waited in the hallway for more than 5 hours before receiving the bloodwork and scan results from us rather than the professionals treating her. Waited an additional hour for dr to release her. That wait time is deplorable. The individuals at the front desk gave us attitude telling us it is a hospital and these wait times are normal. We had 5 family members waiting in the cramped, filthy waiting area the entire time and we had to ask for updates in order to provide them to our daughter waiting in the hallway. So dirty that I wanted to take a shower in sanitizer. I went to help my 81 year mother to restroom and an individual appeared to be doing drugs and forgot to lock the door. Absolutely ridiculous! You are more likely to get more sick than when you arrived while waiting in ER waiting area. To the front desk employee, you are correct, this is a hospital so you should be professional at ALL times.

I'm not sure what school these nurses went to, and I can honestly say not all of them where bad, however the two that I had today Need a refresher course in professionalism. I stayed at this hospital for 8 hours the first nurse introduced herself and then disappeared once they got me in my "holding space" not a room the second nurse came by I couldn't tell you her name because she didn't introduce herself nor did she check in on me. This evening the doctor told me I was being discharged so I went ahead and made arrangements to be picked up. My Uber was 10 minutes away. I had to yell for a nurse, because I had no call light, I gotten no response. So I got out of bed and walked to the nurse station. Where 10 nurses where giggling and having various conversations about everything else except the patients! I very kindly spoke with the nurse and tried to advise my ride was in route, but she didn't allow me to finish my sentence before she rudely interrupted me then proceeded to say let her finish with "her patient" and then she will discharge me . Mind you I was there long before the new patient came in.. She didn't have to discharge me I discharged myself. They had me beside a gentleman with possible drug OD who was extremely loud, yelling, talking out of context, officers where surrounding him it was a complete zoo! This man should have been in a room alone not in the same area as others. I could hear all of his reasons for tlbeing there. That's a HIPPA violation! At no point should anyone be able to hear anyone medical history, nor the reason why they are being hospitalized. I have never felt so out of place and disrespected in life. Please get some professionalism about yourselves! You have people lives in your hands, and that is not the right way to speak with anyone, nor treat anyone! I will never go back to this hospital! I walked out of there in the same pain I came in there with. I just literally wasted 8 hours of my life that I can't get back! Thank you to the sweet nurse, and students that put my IV in, and a huge thank you to the young man that is in the Air Force assisting with patients as well..

Horrible horrible horrible service. Went to ER, It took 4-5 hours in waiting room, then patient was taken to another room to wait for another 1-2 hrs, then got a bed. Patient went in with extreme abdominal pain and was only give antibiotics-nausea medicine (no IV fluid’s, asked for any liquid and was never given any!). They wanted to test urine but not given any fluids. Spent 8hrs there to get “You need to follow up with primary care”. Visiting from Washington, worst care ever! Doctor also didn’t know between a milligram and a gram. Also doctor finally took labs after insisting for more studies, and he said they looked great (when some numbers are higher than normal). We also have VERY good insurance. Degree from a cracker box!!!

I hate valley wise hospital and clinics and especially the medical records department! First of all, I was seeing the same doctor for 2 years and all of sudden,I was told that she doesn't take my insurance anymore! Secondly, I called yesterday and I asked about my medical records and the one lady told me that I could email and she would send it back to my doctor with my information! So then the nasty lady said she told you wrong! Her name is Brenda! I told her that if I was dying that I will die first before I go back to that hospital/clinic! I don't understand how one lady can tell u something and this nasty Brenda tells u something else! Secondly NOT EVERYONE HAS A COMPUTER AND A PRINTER TO DO EVERYTHING! WE ARE NO MADE OF MONEY! So not everyone can print and sign and send it back to Me. NASTY BRENDA!

This hospital has nothing but students so basically patients are the experiment. My mom always tells stories about this hospital back in the 80s when I was born how everything was so different. Times have changed definitely

I am so grateful for the care that I have received during my 3 day stay in the hospital back in November when I delivered my first newborn. Grateful for everyone who helped. But I do have a comment about one thing I do not like. (Sending medical records to the hospital and I just now remembered this) The day my daughter was born, the nurse told me to be quiet. “Shh no noise”. Not once did I scream, moan or yell during the 3 hours of pushing. I noticed the nurse when counting to 10 (to help hold your breath when pushing) was extending the time, I needed to breathe and exhaled and made a noise. Not once was I loud. But she told me “Shh no noise”. The 4 stars are for everyone who helped in the process of delivering my daughter, from checking in, and with them helping me down to my ride. But that nurse was the one bad experience there.

Boy oh boy. I have BCBS, pretty good insurance. These people are in network. Now I’m a young adult, so I was rushed into getting a primary care doctor when I just needed an appointment for a heart murmur. This is where it all started. This company simply refuses to give itemized bills. Upon getting forced into a primary care doctor because they would not respect my decision, I received a bill a month later saying I owed them $207. I asked for an itemized bill. No response. I called my insurance, they said Valleywise put the code for something in incorrectly. So I called to sort it out. The coding department did not fix this situation, and despite being told they would put my bill on hold and speak with my insurance they did nothing, and sent me another bill only this time it was $247. They charged me a deductible twice for one appointment and never corrected it. I called to figure it out and still was met with no real answer. I was told “there’s no notes, it doesn’t say who treated you, it doesn’t say what this is for, we can’t give you an itemized bill” so I moved to dispute the bill merely because I’m a college kid and it shouldn’t be that much for two veils of blood being taken. This dispute did nothing. I can’t get a professional answer or any information I ask for. It has been three months. Still no response. They just keep sending the bill.

Labor and delivery doctors and nurses are great. Shared rooms ,restrooms and showers are horrible. people are loud and inconsiderate. Should have visitor hours limited so people can actually rest after birth instead of listening to people constantly coming in and out of room at all hours of night. Would not recommend.

I have never felt more comfortable in my life at a hospital. I'm so thankful for Alexandra (PA), Lauren, Brandon, Laura, Marissa and Shelby for being family acting fast, the compassion and honesty is well appreciated. You guys are so wonderful and I pray god blesses you, your family's and careers!!! Valleywise better recognize!! Update: the smiles are fake my leg was infected so I returned got put in a room then moved to the hallway because someone another patient was dying is what Louise said. Two hours later no pain meds, no I.v. antibiotics i decided it would be best i leave. A pt. Taunted me provoked me and lied to security and said I hit him. Security beat me up, reopened my wounds and lied to the police said I hit them with a cain.. worse place ever. I could NOT breathe, the officer bent my 2nd degree burnt finger back and tried to break it. The same finger was stepped on. They took my dressing so I can't even clean my wounds. I have video and pictures. Hospital cameras will back up what I'm saying. The patients in the waiting room were also recording because they didn't like the treatment. I was scared to leave with blood pressure 200/100. This situation could of been avoided with some compassion, patience and a listening ear. All I wanted was paperwork to take to the next hospital. Now I need an attorney!!

Labor & Delivery Team was excellent!!! They never left me alone & kept checking on me for 3hrs I was in labor. ER Team took me immediately to Triage & I was roomed quickly. The delivery team left me in tears of joy with their help! Postpartum nurses were wonderful! One downfall was the double rooms. My husband & didn't have privacy. We had night battles with the lights. The person next door complained about the things I wanted on & about the room temp I was comfortable with. Another problem for me is that they didn't have a shower for my husband, who was staying with me. After not showering for 2-3days for him, we got discharged. 3rd child & I've never experienced the room sharing or shower problem with a hospital. It felt very unwelcoming to rest in postpartum dept. The food was horrible. Most hospitals offer first celebratory meals to couples in past places I've delivered. We didn't get anything, just a small slice of cheese cake. Lol.

This is the worst place... I have to try two times with my niece because she have a gallbladder stones and she have a pain and fever and they send her home because they says she was fine and she need to come back when the pain is worse!!!😡😡😡 when I try to talk to them a nurse (Ivan V) was really rude and he says "you need to wait till last minute" what was the last minute??? Wait for her die???? That's stupid answers..... this people don't have kindness to work in this place!! Or any other place.....😡😡😡

If I could give zero stars I would. This place used to be wonderful for the Pediatric ER now everything is being merged and is horrible management. Plus all the construction makes it difficult to even get to the ER entrance its quite difficult with no clear instructions I had to call and they struggled to even explain how to get to the entrance. My 5 yo waited over 1 hr with asthma to be seen and the staff didnt seem to care enough. At the the check in the staff forgot his paperwork in the printer and that delayed him even getting his vitals taken. I will not be returning to that horrible place.

The quality of care has definitely gone down. I was in the emergency room last month because of a fall. I had x-ray done on my knee and I was never given the results and discharged without talking to the doctor, or asked if the medication helped the pain. Worse emergency room!

If i could give negative stars i would. My sister was transfered here from another facility. She suffered an anoxic brain injury but instead of treating her for that, they are administering her with schizophrenia meds, 4 different types to be specific. Her condition has worsened since she arrived. We are speaking to a lawyer to get her out of here as soon as possible, as they are keeping her against her will. Hospital staff are completely incompetent and rude. They should all be ashamed of themselves for working at this place. My family calls my sister daily and she is deteriorating everyday. Instead of treating her they fill her with meds so she sleeps all day. She caught covid in this facility and now has low white blood cell count. RUN FROM THIS PLACE!!

I'd give a negative 5 if I was able to. I had 13 years of Medical records which they refused to even look at papers that stacked together are the size of a Library dictionary. Their brilliant reply? I could've written them. Sure I have my own EKG machine, & MRI machine since 1998. I had the records from the actual MRI'S as well as my Dr of 35 years. Also one of the top rated Neurologist's in the Valley. His receipts & diagnoses, over at least a decade. Yet they refused to even look at them. In 6 days I was given 3 meals, though a Dr pushed one away so she could talk to me. Each time they lifted my orders of nothing by mouth, even though it was Memorial day weekend & the chances of me getting to the top of the list we're close to zero. When they did the cafeteria was only open for 90 minutes to 2 hours, after which there was no vending machines anywhere. The last meal was the day I was leaving, breakfast. If they'd told me it'd be almost 5 pm I'd have eaten lunch, but nothing was shared with me. I didn't sleep for 5 days, had a migraine the entire time, & after being on pain medication since cancer & year long treatment, they put me into withdrawals on top of everything else. I've also had 5 kidney stones & only being allowed to drink 3 1/2 hours over 5 days, either I've gone into kidney failure, or I got a parting gift, a new kidney stone. I'd gone 21 years since the last 3, 2 of which are very large & aren't supposed to be able to move. I ended up with a live & kidney regular & bacterial infections in both, as if what I've had since 1991. Disabled officially since 95 in reality 93 during a toxic dose of Interferon, 6 shots a week for a year. I had to go back to my very expensive Dr using a Concierge program at $175 a month before I even saw him, to get anything close to the level of my constant pain. I've gone 3 days without sleep, but never er 5. To give you an idea how wicked they are. Even if you're bleeding profusely I'd drive or walk to another hospital before ever walking foot inside their horror show of a hospital. They deal with addicts & treat everyone as if they were an addict. I'd been on the same dose over 13 years, which should prove I am not an addict. But they'll treat you as one of you've got any pain or medications used to treat pain. So do yourself a favor slap yourself, call yourself an addict & go to a real hospital run don't walk as far & as fast as you can from this hospital of horror. Or bring your own drinks, food & medications if you've got to go there. Or better yet change your insurance & go elsewhere. I've left a temporary stint in over a year rather than ever return there. That should tell you all you need to know about this wicked place.

So horrible! I’m am horrified! My mother is just now telling me how she is being treated by a dr that works in the 2525 E Roosevelt building. She has been having problems for years with her health and know one can seem to figure out what is wrong with her, but to have a dr tell you; you are no longer our concern cause there’s bigger problems to be dealt with is just disgusting! She’s been depressed, neglected and just giving up on life for the past 2 weeks all cause these comments that where made by someone that should make us feel like there’s hope left. I definitely will be contacting the Arizona’s Medical board.

(Translated by Google) Very bad service my sister arrived with 9 to relieve herself and left us with her alone I do not recommend that they be relieved there lousy service should improve and care for their patients (Original) Muy mal servicio mi hermana llego con 9 para aliviarse y nos dejaron con ella sola no les recomiendo que se alivien ahí pésimo servicio deben mejorar y cuidar a sus pacientes

Absolutely terrible in every aspect to the furthest and fullest potential.

You're better off committing suicide than being treated here. I'd rather go to a VA hospital than here. Also, don't leave children or handicapped people unattended, I just saw where they tossed a quadrapalegic man on the ground in an ant bed, then lied about it. I hope yall are sued and close down. The fire department captain said this isn't the first time the hospital has done this. Don't fire the security officers as scapegoats either. This is something your top administration needs to be held accountable for.

You guys need to train your staff to treat patients with care and dignity not just throw them out like dogs nurses don't do their jobs they're rude and don't check up on patients stop with the patients are our concer cause if they were you wouldn't have so many complaints step up and do something actions speak louder than words I would give 0 stars

I have an appointment tomorrow with a doctor. Valleywise called me to answer questions before my appointment. I was not available when they called because I work. I was nice enough to call them back to “register” for my appointment. Then when I called back they said no one was available. I was on the phone for 20 minutes waiting to get registered for my appointment! This is for a telephone appointment. I don’t understand why they cannot get the information they need without inconveniencing you at your job.

I'm here at the hospital. And Dr Williams shank is the best doctor I ever had that treatment me. Since I got here till the end. Everything he is saying Is helpful I came here for a nerve on my right knee. And he is explaining to me what it is. Because of my knee problem he helped me put my sock and shoe back on. This is a doctor that goes beyond. Thank u one million times. Dr. Williams shank

The receptionists were unprofessional I stood about 5 minutes while one was having conversation with the person ahead of me while the other one was on the phone. Both conversations were of a personal nature. I was never acknowledged even when I did there was no greeting or mention of the time I was ignored. They both set a bad representation for the Internal Medicine clinic.

The Peds ER is amazing! Too bad I can’t say the same about the Adult ED. My mom had brain lesions and they didn’t even bother ordering an image. They sent her some with a Meclazine prescription and a vertigo diagnosis. Never coming back!

I went to the breast center and the dr comes in with no compassion, super rude and made me feel like I was being dramatic about my breast pain. He had no people skills whatsoever and I felt so stupid once he left the room. Will not be returning to that place

10/2/2019 CL was admitted into ICU for bleeding ulcers. I can not describe in a few words how amazing the staff treated us! He ended up having 2 blood transfusions and endoscopy to help diagnose. As he was dying they moved swiftly to get him better. Most of the Dr are students Dr Shah was lead Dr teacher. The others are soon to graduate and pursue more schooling to become specialists. I love this concept for healthcare. I tell you we have been to Banner Desert Cordon 5 times in the last 5 years and never had 1 doctor get it right or want to get it right. Not to mention the immediate appointments set for aftercare. Insurance is in the process and they treated us as if we had approval. Trust me in the past just another ER bill with no resolve to the major bleeding going on internally. I highly recommend this emergency room for serious help! Thank you to all students/Dr./Nurses for taking care of him. We will forever be grateful! Again Thank you!

i never go back that place !!!!!!!!!!!!

Whoa what a nightmare

Terrible. Sent me bills which charges that werent for me and 2 months later they say they are still researching it but sending me bill for balance. Doctor asked how ba paid was on scale of 1-10, i said 9 doctor prescribed some anti inflammatory drug and when i called next day bc it didnt work. They said they will send me a referral to pain management but it would take 2 weeks to get referral. so basically deal with the pain for 2 weeks till we can get you a referral. The was regarding paid in my ankle. you would think they would prescribe a stronger medicine while they their referral dept takes two weeks to send me a referral

Was referred to the women's clinic by my peoria physician to see Dr. Linda Chambliss. Was scheduled and two days before the appointment they called to reschedule and ask I get labs done before the week ends. I went in and labs were never ordered. Then finally they were had to go back to the lab to complete. Went to the office, Dr. Chambliss sent a NP to see me instead. The labs which were done in house weren't ready to review. I went there to get approval to remove an IUD. Got denied. The doctors are "your body, my(doctors) choice. They didn't care about my family planning wants. I am giving one star not just because they won't take me off birth control but also because of the labs and the fact I was scheduled to see someone who couldn't be bothered to keep an appointment with me and sent someone else. This appointment could have taken place over the phone and saved time but what can you expect when you have medical professionals go against your wishes. They aren't going to care about your time either.

The wait was very long the day I went but the doctors were still coming to the waiting area and treating patients. I can't believe how busy it was but I feel the staff did the best they could with what they had to work with. It was a bit uncomfortable having to tell your personal business out loud around tons of strangers. They did help me with my situation so I am thankful for that.

Some of the nurses are amazingly friendly people, but then you get one or two that needlessly enforce every policy and kick a 3rd visitor out of a very large room and cause the patient undue mental stress. We’re all in the waiting room as my wife’s mother is crying out for us to stay. This isn’t how you heal a sick individual.

I came to valleywise for a chemical burn and the majority of the staff were awesome! They were courteous, friendly, impeccable bedside manners! I wish Nurses StAcy, Armada, Paul, Monique, Tiffany and, Maria and charge nurse Ms Kathy could get raises! Also, Anna,in the cafeteria, thank you for making sure I had food!. I will recommend Valleywise on 24 th and Roosevelt! Even The women st the guest services desk are excellent 👌 Er nurse Bailey, you are an great asset to this hospital. Without your compassion, I would have left! Thank you again.

Switchboard people are not very helpful nor is the staff which answers the phone calls. This hospital got real shady after they switched from Maricopa integrated medical center. The doctors don't listen to you but are quick to push their propaganda on you. If you have ahcccs be prepared to receive the minimal amount of the service which is really to be provided.

PLEASE DONT RISK YOUR LIFE GOING TO THIS HOSPITAL MY DAUGHTER WENT TWICE THERE WITH A VERY BAD KIDNEY INFECTION AND THEY PRESCRIBED MEDICINE FOR A WRONG DIAGNOSIS WE KNOW THIS BECAUSE WE SHOW THIS MEDICINE TO ST JOSEPH'S HOSPITAL THE HOSPITAL THAT HELP MY DAUGHTER AND THEY WERE SURPRISED THEY DIDN'T EVEN GIVE MY DAUGHTER ANTIBIOTICS THAT SHE NEEDED THEY DIDN'T TEST HER FOR COVID OR NOTHING NO BLOOD WORK NO PROFESSIONALISM ON THE MEDICAL CREW VERY DISAPPOINTED OF THIS PLACE WHO RISK MY DAUGHTER'S LIFE MY DAUGHTER WAS VOMITING WITH TEMPERATURE VERY WEAK AND THEY TREATEDHER LIKE S...T

This hospital is terrible fir customer service. My daughter is there and unable to speak. I have left numerous voice mails for someone from medical staff to discuss my daughter's medical condition and to include my phone number in her chart. Everyone I talk to drops my calls or transfers me to a phone number that no one responds to as I have not got a call back from anyone there at Vallywise hospital.i really need a medical staff or possibly the director as I have been calling for days and still unable to talk to.anyone about my daughter.

I'm a mother of 3 handsome boys. When I found out I was pregnant with 4th baby that was when I chose to get my care from this clinic and trust and believe I regret it now. My doctor she didn't care at all. Never once acknowledged any of my concerns with my pregnancy. My baby was head up feet down for months. Because of her ignorance I went through a difficult time with delivering. By baby was not growing at all she so tittle. I really regret it.

When ever you go into the ER depending on what you are going for… expect to wait at least 2 hours. I’ve delivered my daughter here May 12 2019 and it was the best experience. I since then brought my daughter to be checked and recently just came in for abdominal pain and found out I have a cyst in my left ovary. I just want to thank everyone working hard and doing the best they can here at this facility. Both times I waited about 3-4 hours .. BUT I was cared for in the best way and left feeling relieved. I feel like everyone took into consideration my issues and moved onto the next best step for my health. I am grateful for my government insurance and my experience here in Arizona! THANK YOU ALL!

Unfortunately, had to show up twice in 24 hours Both visits were a nightmare, thankfully almost nobody goes to this location. Bad luck here. Always was hoping now that they rebuilt the place it would be better it’s new young people working and it is slightly better than it used to be but still my worst hospital experience my location there is no other location that I’ve had worse experiences, and apparently when they rebuilt, they didn’t properly install plumbing in the shower and stairs but the people the staff were diplomatically friendly, even if I felt like I was being tortured

Since it started being renovated its been less then easy to navigate. As a missionary I visit hospitals occasionally to minister to members of my church. I've frequented most hospitals in central phoenix and this one seemed older, a little more crowded, and less organized. Kind staff who try their best are here though.

Had a terrible experience with the staff in the internal medicine dept. I was running late a few mins - I don't drive, and public transport was moving slower than usual. I called the practice to inform them about this. After arriving, I went directly to the front desk, where I was asked, not once, not twice, but three times if I was a worker of a sector that's associated with illegal workers. I responded three times that I wasn't working there. I was asked how I managed to have the type of health insurance I have. Who was paying for my HI? Name and contact info of my employer?? It was not so much the questions but the realisation (after a while) that I was being discriminated against. No human deserves to be mistreated, and honestly, if they were so sure about their assumptions, they could have just told me earlier that they would not see me. In fact, I wasn't seen by the doctor and was only notified of this after the long line of questioning I was put through. Definitely, looking for a different practice because if this is how they treat people, I want nothing to do with them.

Expect to come in two hours before your appointment just to find parking there’s absolutely no parking here, place is filthy. I don’t understand how this hasn’t been shut down by the health department. If your appointment is for 2 o’clock, expect not to be seen until 4 . If my doctor recommend this place again, I will find a new doctor. This is ridiculous.

Communication between nurses/dr’s/patients is horrible. Constantly being misinformed. Their frustration with having to “constantly communicate” between family members is unprofessional. Don’t come to this hospital expecting good treatment. We appreciate their minimal efforts for the very basics. However, we are disappointed- they’ve treated us like burdens during our toughest times.

I have to say when they transferred me here from Yuma, I read the reviews and was a bit nervous! Even when I arrived at my room and saw how old this part of the building was. But! The staff was AMAZING,!! I can’t say enough good things about the care I received! From the housekeepers to the Doctor! And all the nurse’s and staff in between! As busy as they were they took the time to be cheerful and sweet! I couldn’t have asked for better care.

I had a bone marrow biopsy done early July and Dr Shah and Allie were my provider and nurse...they were so kind and awesome! Dr Shah came by and answered all my questions and Allie, the nurse made sure i was comfortable during the entire procedure and even walked me all the way to my car!!! I have had a lot of procedures and experiences, but this one was probably the best!!! Thanks guys for taking care of me!!!

We recently visited the burn unit in this hospital. I was pleasantly surprised at how friendly the staff are. I was greeted when I walked in, I came in the wrong way though and the lady up front walked us all the way to the burn unit. I was checked in and given a room immediately, our nurses name was Van and she was absolutely amazing. My 3 year old had burned his hand and she explained everything that she was doing and why she was doing it. Her instructions were clear and she answered all my questions. She even walked us all the way to the correct exit so I didn’t get lost. I’m so grateful for the doctors and nurses we saw today!

I don't know why people keep giving the emergency room a bad review! They are amazing from the front desk to the kind and courteous nurses and doctors! Everything and everyone was amazing and did much better than the other hospital I've to for my shoulders! Thank you for your amazing care and for treating me like you were treating family! ?

DRIVE ANOTHER 10-15 MINUTES TO ANOTHER ER IF YOU CAN I agree with every other reviewer on here about the ER. Avoid this hospital like the plague. Absolutely incompetent management, uncaring nurses. I understand most people don't research which ER to go to before an Emergency but from now on we will 100% always know which ER to go to even if it's a longer drive. Absolutely horrible experience and will never be using anything associated with Valleywise Health again.

It's like they didn't even try, there was a lack of bedside manners. We had a surgery scheduled but he passed away before then. The place was kind of dirty for a hospital. It's concerning how they're so blas'e faire over human life

I demand someone please contact me in regards of my brother condition he’s in IDU floor critical condition since 7/9/20 and no one can giving any information of his condition I finally spoke with a Dr on 7/24/20 and explained a bit he told me to keep calling we have the right to be informed today I’ve been calling since 3am and keeping telling me his nurseIs very busy but taking my number. Ive been calling every 2hrs and no one else want to answer I’m beyond upset this hospital is violating my brother right and I demand to get in touch with higher personal even so someone told me they not takin calls and all can do is leave msg on excellence a and complains line which I have been for at least 2 weeks now and no one has reach to me after mention I’ll get news involved his nurse name Andreyia call back to say okay confused and still bad also told do not call the hospital cause they’re busy WTH!!! I hope my brother recuperated and truly hope they helping him!!!

Pretty sad I have a oncurring health condition that's causing me to slowly go blind doctors don't want to find the root of the problem just prescribe me steroids. Had to go to emergency room today for same issue sat there for 2 and a half hours to see someone. Instead they hand me discharge papers as well as a script for the pharmacy. Funny thing is on my discharge paper it says I was given medication during my er visit which is a damn lie. They do not care about patients at all.

The Avondale office is rude and disrespectful, NP did not even care that I had all these ran, I was scheduled to do them again. I showed proof of what my medications were before either moved to Arizona and was treated very badly and still have yet to get my medications right after 2 years.

Very grateful to this hospital, they operated on my wife, they removed her womb, but the services from Emergency until she was in recovery are magnificent services, the staff is 100% quality 💯 grateful to the Doctor and nurses Lance and Johanna, floor 6, blessings always 🙏 🏻💯🏥

Broke my heel and spent Christmas Day at the Emergency. Surgery followed about a week later. I am currently uninsured so they gave me forms to submit to AHCCCS. Overall I have had a great experience with staff, timelines, and overall service. I would say the least positive thing is lack of cleanliness. Floors are quite filthy. I have had a great experience overall.

My 4 children were born there and very good care when I hear bad comments I answer name for me it is a good hospital

Some nice people some very rude ones most times I have had bad experiences here

My daughter came here for a sedated hearing test. Wonderful staff, they made her very comfortable, and not too bad a wait. Veyo really let us down today but that is for another review....

Before now i rated this hospital, they were able to diagnose my uterine fibroids but since they renamed to valleywise its horrible,i am waiting on a call back since june 22 and nothing,i am seeking somewhere else to help me with my issues that has made me super depressed and traumatized.

Not so long time ago I have visited this center due to personal circumstances and you know, I am extremely grateful to the doctors and staff. They are attentive and kind. My life has changed thanks to them.

I am so greatful and thankful for every human in Valleywise Health Medical Center who helped care for my 5 year old Daughter Scarlett these past days. I was born in this hospital 25 years ago, now my daughter is receiving their care, we've met Kylie who checked her temperature and gave her the medication needed, Mark helped with insurance and we had Marlyn checking on her throughout the night. . Ana and Elsa and Elf on the Shelf came to gift the children items !! I thank you all for your services.You go above and beyond and that for me , as a parent means I can trust you forever.

This is a great hospital, got nothing but good to say about these folks. From the er staff, to the floor staff. Truly a refreshing experience compared to other hospitals ive been in. Thank you for your professionalism with the compassion and respect that allows you to leave they care thinking i will come here again for care.

I am truly surprised with the negative reviews. I have been to their ER multiple times for chronic kidney infections and stones. Every time I have been treated with dignity and kindness. I had very little wait time in fact most times I was taken back to a room immediately. The only issue I had was having to wait for the Doctor to ultrasound me for an iv . I have small and deep veins and the nurses don't do ultrasounds so I had to wait a while for a doctor. Once they had an IV in me they quickly came in with medications. The nurses always came in to check on me as well. I am greatful for the staff and appreciate the care I have always received there.

Perfect

Update 7/12: So I've been here with my son for 2 days and just went to pick up food for myself from my brother who dropped it off at the door. The same nurse that helped us in ER last night made me wait in heat when all I needed to do was go back up. I doubt I could catch anything in 2 seconds lady. For people having to stay here for several days should be able to go in a way we dont have to pass through sick people or have to wait in the heat. So now my 5 stars went to 3. Everytime I come here the staff are always so nice and respectful. We never have to wait and they take us right away as I usually bring my 5 year old here due to a health issue. Although it is a 30 min drive from home, it is definitely worth it! He also always comes home with a new toy which he loves

(Translated by Google) Excellent attention (Original) Excelente atención

I went to the emergency room several times and I was dehydrated . They took care of me and looked for answers to help me recover . Thank you so much for your help .

This place is terrible . You can tell most staff are just there for a check. The way my wife and I were spoken to by an elderly red head with a Karen haircut or bowl cut last night in the ER waiting room and how she had a laugh with security at my wife begging me to come back to an actual room NOT HALLWAY, AFTER the doctor said it was OKAY, is ABSOLUTELY unacceptable. Infuriated is putting it politely. However there was a younger gentleman who stepped in and did a MUCH better job with speaking to people and directing traffic .

With the exception of the nurses who lied to me and said that it was not possible to get pain medication refilled after hernia surgery last year when the script was waiting for me there at the medical center since the first day I called in, I have received great care from every doctor and nurse there since 2005.

Honestly from all the hospitals my girlfriend and I have visited, this place had amazing staff. Nothing bad to say .

Hi My daughter delivered twins 8 weeks before; Doctors, nurses, and staff were amazing. We had good experience. Thank you

I say as long as you have an appointment, your good to go My experience with my earliest visit was amazing. I just had my check in and saw all my Dr.s. Was so happy .

I was there few day ago and the personal medic very professional very kind friendly with me thank you so much for you atención for me, God bless everyone, nurses ,DRS.. HÉROES💪

My mom was admitted against her will into the behavior health unit. They told her she could not keep her wedding ring on. The ring came up missing. Police report to be filed. I don’t think homeless people would be allowed to stay here because they don’t have money;( My mom had health insurance

I had some very hot oil spill on my arm at work. These nurses and Doctors put me on the right track to healing. Kind, clean, and able to connect with their patients! Thank you for making me feel secure in the treatment I received. I will be referring all cooks to your burn unit! Thanks again staff👍

We start our journey with high risk pregnancy, we got good attention and care from Dr Linda Chambles with fully experience, we passed the high risk and moved to the Nicu which is more than awesome, feel like home with a lot of attention from Dr Anderson. They give us a lot of confidence and we would never leave our baby at the nicu and go home if we don’t feel comfortable, big thanks for nurses Donelle, Sam , Maria , Barbara, actually all nurses are more than amazing, hands up and I recommend every pregnant woman to deliver her baby at valleywise center. Thanks again for everyone for making our dream become true. ❤️❤️