Had total knee replacement surgery at this hospital on 26 July, 2022. The surgery itself was a big success, but some of the nurses acted as if they didn’t know whether they were coming or going. They missed doses of my meds, and it took 4 full tries to insert an IV on the same arm. It was ridiculous. I wanted to call out Mariam as being an efficient and thorough and very caring nurse. The hospital’s food was amazing and plentiful. The hospital looked clean. My only complaint is that the nursing staff were not coordinated.

Wouldn't recommend it. Came in with a broken wrist, provided my own x-rays from urgent care, talked to the doctor for no more than 5 minutes. Didn't require casting, used a splint that I self provided, doc told me to keep it on for 4 weeks. All this I'm fine with. But somehow that qualifies on billing $1000? The urgent Care where they actually had to use special equipment (x-ray) and spent more time on me charged far less, go somewhere else that doesn't view you as an atm machine.

Review of Core Institute Specialty Hospital (CISH). I wish this was a positive review. It is not. In January 2023 I had total hip replacement surgery with Dr. Paul Souza of The Core Institute. I am a 57 year old, athletic female. During surgery, they broke off a piece of my femur. Surgery went much longer than expected and I bled. A lot. I woke up in recovery in severe pain, with my surgeon telling me very robotically that he broke my femur, it was repaired but misaligned, and I would be non-weightbearing for 8 – 10 weeks. I was kept at CISH three nights where my hemoglobin ranged from 5.4 to 7.6. Between the acute anemia and the pain, I could barely function. The staff seemed incredibly motivated to get me out of there. A hospitalist made the decision to send me to a rehab nursing facility where I received no diagnostics to determine why my Hgb was dropping. I received no treatment, not even Iron, for acute anemia. I could not walk, it was hard to breathe, and I didn’t eat for the four days I was there. I have never felt more abandoned in my life. CISH did not have my back. My surgeon did not have my back. They simply moved on with their assembly line process, which works great, I’m sure, if there are no complications. If there ARE major complications like mine, however, it seems to me their process did not allow for proper follow up care. I finally ended up at Banner Desert ten days later where I was treated with an emergency blood transfusion, CT scan of the surgical site, and emergency endoscopy to diagnose the internal bleeding. Total of ten days in the hospital and rehab. I missed half a month of work/income. I lost my second job. It is May and I am still in pain and working my way through physical therapy to walk again without, as the surgeon calls them, deficits. I never should have been sent to the nursing home. If they were not equipped to treat me at CISH, then I believe I should have been sent to Banner Hospital. When I enlisted the help of their patient advocate to assess whether this was what they considered quality care, I was told after lengthy review by their Quality Review Nurse, Quality Department AND Chief Medical Officer that they considered this within their standard of care. I find that incredibly disappointing and terrifying. Major complications mean you are on your own. Neither CISH nor my surgeon were willing to provide empathy or understanding of the trauma they caused (physical and emotional). This was one of the most disappointing experiences of my life, one that I will be healing from for a very long time.

My experience with Core Institute Specialty Hospital was the most terrific, extraordinary and absolutely the greatest hospital that I have ever stayed at. There is so much team work ion all employees. Individuals that stood out was Nurse Joni. She performed the greatest patient care along with her CNA on June 27,2022.. The care was so awesome that I didn’t want to leave. If my surgeon Dr.Amini would had to keep me there a whole week, I wouldn’t have had problem with that. Their new cafe makes the best food ever. Their Chef is awesome! Overall on a scale of 1-5 star they have earned a 5 star accomplishment. I give credit where credit is due. Congratulations employees!!! Iever received

Had surgery here on my back. Was expecting it to be a great experience being a specialty hospital and not a regular hospital. My mother an RN , my husband and I were not impressed. They tried to send me home with really low blood pressure and I couldn't move without help. Had no pain meds for more than most of the first day post-op. I told them the Dr said I was to be there 2 days. They were in to much of a hurry to discharge me. I had an hour and half drive to my home. The hospital staff made me feel like they didn't care about my care. It took me forever to get help when calling the nurses station. One nurse got annoyed by having to adjust my bed cuz I couldn't adjust myself around pillows to find the arrow buttons to the bed. I was so happy to get out of the hospital. My mom's perspective having her work experience said this should of been alot better for me. Communication between staff wasn't professional or helpful. All 3 of us were upset with the care I got. I will not recommend this hospital to anyone. I wish I could of went to the hospital I wanted to go to. Seriously dissapointing to get this experience from a specialty hospital especially when the nurses found out by observation that im the daughter of a nurse. Hope they learn to work on their customer service and proffessionalism after the embarrassment they caused themselves in front of another proffessional in the same trade. Take pride in what you do or get out of the field. My motto for having 20 years of customer service experience in the public eye

Had a Laminotomy this morning, and so far feeling great. Service and nursing staff were excellent, very caring. Doctor Sigh is a great surgeon and wonderful bed manners . Clean facility and environment,

Hospital itself seemed a little old but perfectly capable of handling my 7 a.m. surgery. Staff was great,physical therapist on site. All documents explained surgeon great dr Deegan. Highly recommend if you got to go under the knife

This place is terrible. No good communication with the family. My wife sat in the pre-op for more than four hours. I could not find out a thing about my wife . I was told there was a problem with a Dr not wanting to use the OR so he got the OR my wife belonged in so that put us behind. This is what a patient does not want to deal with. The staff was wonderful. They were embarrassed by all the issues. I don't recommend this place to anyone wanting good honest help.

This was the best surgical experience I've ever had in a hospital, from the surgeons to the nurses. I was treated with respect, everything was explained in perfect detail, and there was no waiting around for help. When I pressed the nurse call light, I got a nurse immediately and was attended to promptly. My pain was kept under control at all times and all of my meds were dispensed accurately and timely. I would refer people here definitely. The food is great too. timelytimelywoykd

Rude people. Stay away from them. I got a few problems with their service. Front desk would not let patient's attendant to stay due to covid. That's fine. But when I asked how I can make a payment if I am not allowed in at all she asked me to give my credit card to my wife (patient) so she can run the card and sign for it -which is illegal and I refused. At the end of surgery a male nurse was going over the post operative care with me. I thought it was important information. When I asked one question he annoyedly said ask the doctor. I pointed out why he would start to discuss a topic and say that to me. From that point on he started to make snide and intimidating remarks and escalate the situation. He did not like that I pointed out that he cut me off. He asked me is it a cultural thing? Am I having a bad day? I asked him to do his job. Then he said I am challenging his manhood. I take it as threat of some sort. Hard to believe I get this when I am paying for this service. Completely unprofessional.

Terrible experience. In pre-op room waiting for over 4 hours. Pushed my surgery back 2 hours the afternoon before. Toilets in pre-op rooms are backed up, if you need to use bathroom you have to walk in your gown about a city block. Nightmare! They called numerous times concerned about getting their payments before surgery even happened. What a joke!!!

Was admitted for BKA - stayed Friday night through Tuesday afternoon while awaiting insurance auth for a rehab facility. Every meal was excellent- not just fresh but warm/hot and made with good ingredients. I Was very impressed! The nursing staff and CNAs were all very caring and attentive. Never heard complaints or gripes and they seemed to work well together. Room was nice - lots of tv stations although I’m not a big watcher. I would recommend the specialty hospital and the Core Inst. for that upcoming ortho surgery.

I’m writing this review while waiting for my husbands rotator cuff surgery to be finished. The process started out pretty easy. UNTIL two days before surgery. When it was decided to do surgery we got pre surgery information. He also received some information from CORE about surgery prep via email. We Read and familiarized ourselves with it. The afternoon before surgery he gets another packet of information, from the RN. Only this time it contradicts some of the information from CORE. It contradicted when and if and what time to Then….yeah there’s more. Then when we were getting ready to put the address into the GPS, my husband realizes that he has been given 3 different addresses to report to! It took 4 phone calls… As I’d surgery isn’t stressful enough. I work in a health clinic and I would be mortified if my front office and back office weren’t giving my patients the RIGHT information. I know sometimes things happen… we are all human. This is TOO MANY MISTAKES. Two stars because the nurses are lovely.

The staff is rude and the hospital is dirty. I had a procedure done In Jan. 2022. The pre op area was very nice, however my post op care was very sub standard. The nurses were rude, when I woke up from anethesia I was in excruciating pain, no one really listened, they were too interested in trying to get me discharged than dealing with my pain. I had a partial knee surgery and when I woke the pain was soo bad I was thrashing around. The post op nurse didn’t want to give me anything? I had to beg and cry until she finally gave me something. Then I was quickly wheeled out to my car where she proceeded to dump all my personal belongings on my lap before my husband could put them in the backseat.

I have never had such excellent care like i am getting here, following a total knee replacement. And the food is delicious, too 😋

The surgeon Dr. Cercek is the best orthopedic surgeon. We received excellent care from him. We decided to go to this hospital due to less risks of infection. But multiple staffs were found to be rude/have no bedside manner, specially the front door staffs and they either need feedback or need to be fired, otherwise this specialty Hospital will loose it's value. We understand this is a difficult time during Pandemic, but we still need to be professional towards the patients. This is my honest opinion. The surgeon deserves 5/5 points but Hospital deserves 3/5.

While the quality of care was decent I was hit with a large bill for the anesthesia after being repeatably assured that the anesthesia provider was in my network. I was given the name of the provider that they said they were using and verified with them that they were in network only to find myself being billed almost $5000 from an out of networkprovider. I feel that I wass repeatably lied to since even on the day of my surgery I was assssured that the provider had been approved by the insurance.

I was so impressed with the facility and staff.I had a great experience at the center. I went in for hip replacement. I would receive to everyone to use the for joint replacement

Great hospital. All the nurses and doctors are wonderful and kind and compassionate. Got great care while I was there.

My daughter had to have 2 surgeries on her ankle. Once was complete here at The Core Institute Hospital. I couldn't have answered for a better Doctor. Dr Holmes made sure you get her taken care of right away. We were in and out in a few hours. Check-in was really easy. Then getting prepped and meeting the whole team working with her was nice. While I waited there was a cafe on site and waiting rooms with tables to sit at. Felt very easy to be there. Thank you guys guy. You did an awesome job with my 10 yr old.

Superior doctor's Superior service

My experience at the core was wonderful I would recommend to everyone . I had hip surgery was taken very goid of and the staff is very good

Love this place, no more pain.

Yesterday I had a MRI at the Imaging part of the Core Hospital on 19th ave. The ladies checking you in were pleasant and Mike the MRI guy was Great! I've had a few MRI's over the years and the earphones were the best at keeping the noise down as much as possible. Thanks to all!👍 Jeff G.

My pain doctor is Eric Feldman he is excellent at what he does the staff is pretty friendly and considerate is clean and well managed

I was in the wrong location, but the front desk staff were courteous and helpful on directing me to the correct location

They are giving me a new bone in my foot.. I will be able to walk again

Getting better & better now after my surguery now my therapy !!!

Very professional staff

Wonderful experience! Everyone is amazing! Scott my PT was encouraging and positive!

Couldn’t be happier. Today my wife had her clavicle plated by Dr Amini, and the staff, from front door to admin, clinical to food service, were amazing. All of them friendly and helpful. The facility is clean, the cafeteria is easy to get around with a great menu, and there are multiple waiting rooms that are quiet and peaceful. The Group, as a whole, is staffed with incredibly skilled surgeons, and by the attitude of the staff, the Group/Hospital Leadership understand what it takes to run a first class institution. To be totally transparent, I personally have had my knee surgery there, by Dr Myerthall, and I too had the same experience, as a patient. To dive another layer down, my father has had 2 total knees there, with overnight stays, and again, a 5 star experience. Congratulations to The Core Institute and Core Institute Surgical Hosptial’s Leadership for nailing it. You’ve set the Gold Standard. Thank you.

My apologies I had originally thought this was a different place altogether! I went ahead & updated my ?s to 5 to reflect my actual experience with The Core Institutions as per my personal past experiences with them! Sorry bout the confusion stay blessed ?

This place took care of me with my new hip surgery great star unsurprisingly great food nothing for professionals if I ever need another surgery this is the place for me

Was way over charged, $200 for a regular DR visit. plus was hit with another 98 dollar bill in the mail for nothing. Just to hear the dr tell me everything I already knew again. Will not be coming back here. I'm going to fight the new bill in the mail. Horrible, I will be finding a new Dr. Very unhappy.

Great facility and super awesome nurses. Had a 5am appointment for knee surgery, showed up 10 minutes early and was 5th in line, all with 5am check in. Its first come first serve and the facility is 24 hours so I suggest showing up by 430am so you get brought back first. Other than that they were more than nice and considerate even though I was hesitant considering it was my first ever surgery. Would gladly chose to have surgery here again. Thanks again everyone at CORE and Dr. Kassman from OrthoAZ

Dr. Jason Sherman is the best. Great staff!

My nephew had hip replacement, The Doctors & staff was very nice, It would be nice if they had an emergency phone contact

Best doctors EVER.

They take really great care of their patients and are very thorough. The nurses and dr.s check double check and triple check so there are no mistakes on what is being operated on Awesome care by the medical institute. If they had a 10 star rating i would give them a 12

Very professional!

Great staff

The care was above what I expected for a small hospital they helped you when you asked for it and didn't give you no grief about it they knew what they were doing and were very efficient a very good place if you need the surgery like I had . I had a total knee replacement

Amazing, knowledgeable, friendly, professional staff who actually care about their patients.

Awesome staff??

Staff was very warm and friendly.

NICE FRIENDLY CUSTOMER SERVICE

Felt like I was in an assembly line. Nurse very ruff putting iv in

Wonderful friendly and expert service.

Great hosp and very friendly

They took awesome care of me while I was there. Very professional from the time I check in till I left. Thank you to all of your staff.

Class and your of hospital for future surgery

Their worker Tara Cooke likes to run stops signs next to Sunset Ridge School almost hitting another car and said she she can do what she wants because she is the president of the PTA there and then lies and said it was a yield.

My doctor was great. But patient beware of surprise billing on ct scans!!! I was told my responsibility was $380. Which I paid before the procedure. It was more than I expected but paid it. Then 3 months later I received a bill for additional $250. When I asked what this was for they said it was for a different doctor that was 3rd party. DO NOT GET CT SCANS FROM THE CORE INSTITUTE. Go to Siemen Med or Banners. They don’t do surprise billings. I would have not gotten the CT scan if I would have known it was going to be $630 out of my pocket. Especially when I was already told it would be $380.This is BAD BUSINESS PRACTICE. They would not fix my problem and when asked to speak to a supervisor my call was sent to voicemail. Very frustrating , unacceptable customer service.

Great patient care and complementary valley parking. Very clean, facility had modern features, and the cafeteria smelt amazing.

The entire staff--admissions, nurses, pre-op and operating staff, doctors, CNA's, physical therapists, pharmacists, internists, nutritionists and meal staff, even the valet car parkers--provided me with outstanding, patient-oriented, and caring attention. I highly recommend this hospital for quality care and excellent service. My spinal surgeon, Dr. Justin Field and his colleagues at D.I.S.K., use this facility for its outstanding treatment of their patients.

I am in the café leaving this review. I couldn’t wait until I left to leave it. As soon as you walk through the doors you were greeted by numerous people the staff were absolutely amazing from security to the front desk person to the nurses and doctors walking in the halls, it’s really clean and the atmosphere is so happy and uplifting. The cafe is beyond words. The food was A+ and the staff were fun and inviting. I cannot say enough good things about this place. Makes me happy to know my dad is in good hands ♥️

Surgery was uneventful, waiting areas were clean. Cafeteria was small but had some good choices.

This place is one of the worst ever!!!! My mom went in there for knee surgery and came out with very bad stomach pain. Inside where they did her surgery she said it looked like a storage unit lots of tables and chairs all around. She went in on a Friday and they didn't release her till Sunday afternoon. And they did all these exams and took so long to give him back any answers. Do not take your family members there.

The best hospital by far. The staff and nurses are exceptional. I would have stayed a few more days. Clean, friendly, caring nurses.

Had surgery on the 9th of April, and woke up in pain and swollen leg on the 13th. Called and the on call doctor was upset because I woke him and his wife up. Didn't care and was mad at me

My husband stayed in the hospital his Dr, Dr. David Jackson is great and his nurses and their assistants were awesome...

Took great care of me until Dr. Z left and then it got a bit rocky; finally stabilized a bit with new management.

Dr Brown is the Best. Dr Brown had to do reversal surgery on both shoulders. Very painful but original pain gone.

Parking is not organized but the staff very nice and professional!!!

A little dated. They get the job done, friendly staff, but the rooms, equipment, headphones, music choice s we're all dated and could have been improved.

Did not follow request to send MRI results to PCP.

The surgery turned out great, top-notch doctors

Very streamlined and helpful staff. Was seen quickly and all concerns answered.

I have had the pleasure of being in this center twice. Staff is great. I just wish I was awake enough to enjoy their food. They tell me it's great.. it smelled was behind God. Or maybe it was the fact that I was NPO might he have been a factor.

Very Clean

Well it's a hospital, usually where no one wants to be but if you need the services they provide they are top notch professionals.

Never answers the phone and every visit is $70 w/insurance for the dr to look at you and say ok let's come back in two weeks

I took my boyfriend in for foot surgery Dr R Scott is awesome, food is good but to be checked in by a security guard seemed a bit unprofessional who handed me a mask with no explanation in front of everyone in lobby found out afterward because I asked it was because I sniffled with my allergies I was humiliated me in front of whole lobby then Sat in family waiting for 4.5 hours until the Dr came out to speak to me there was no one at desk for me ask or inquire kinda like being in the dark