Don’t go here!!! The doctor acted like I am faking or some druggie. Surely I am neither. My DPT SENT ME to the ER because he was concerned about my symptoms. Refused to do anything but an X-ray when it wasn’t needed as I did not fall or have any form of accident. Just intense pain. No IV. No medication. No blood work. No CT to actually figure out what is wrong or try to figure it out. Can’t order an MRI. Still in severe pain. Didn’t even get an aspirin. No relief. If anything it was worsened by the extra stress of being told I don’t matter. Don’t go here!! Update: Let’s keep going on how much better this is. Apparently Dr. Larsen is also trying to kill me as he issued a prescription without inquiring about my medical history. This doc prescribed medication that’s common side effects are anxiety, loss of sleep, weight gain, increased sugar levels, heart attack, mood psychosis, interference with vaccines, and pneumonia. I have anxiety and sleep problems, just lost 20 lbs to address PCOS and insulin resistance, high cholesterol with a family history of heart attack, vaccine was planned, and I was complaining of severe chest pain on my right side. Diagnosis acute lumbar strain. Seriously this man should lose his job for such carelessness.

Dr Donald Larson need help in communicating with his patients. Good doctor but his communication is kind of disrespectful. I'm not someone from street. Black women should be respected. Wont be back.

Went to this ER a few days ago with severe stomach pain, didn’t receive the proper test to address the issue I was having. They did a CT scan on me and came back in the room telling me that it was probably just Irritable Bowel Syndrome. I went to a different hospital and found out that I had salmonella, food poisoning. Staff wasn’t too bad with me but kindness isn't as important as the job they’re supposed to do.

So they will pass on your Covid test results to the Health Department as required along with your phone number for them to text and call non stop. My employer requires medical documentation for me to return. I go back to their facility willing to pay for a slip to return to work. You have to get that from your PCP. I just moved back to Arizona.They said telling me to follow up with my PCP was them telling me they were taking away my income for 16 days and counting. The virus may spread if you don't wear a mask but, I feel that people fear being honest for financial reasons, being homeless is why people die from the virus each day. A virus where the toll is getting a temperature check. Not everyone gets a temp.

I went to this ER for a mental health emergency. I was then locked in a room for 18 hours that was not set up for anything over a 2 hour stay and given psychiatric medications against my will. There was no food, water, monitoring equipment or anything resembling any care I have ever received in my life. The doctor and nurses humiliated me, making me stand in a gown in the public area of the ER and speak about my mental health to a remote nurse on the phone. Other patients, visiting for sprained ankles and allergies watched as I was forced to share intimate details of my life so that I had a chance of being able to go without them calling the police to do an involuntary commitment. They he’d me hostage and abused any sense of dignity I had. I was finally able to leave and realized just what a nightmare this company was. They charged me nearly $9,000 for the honor of being locked in a room, given no compassion and humiliated when I asked for help. Then the remote mental health nurse sent a separate bill, then my original bill changed without explanation. Then the company refused to send help with payment plans, then they sent it to a debt collector who charged exorbitant interest rates and also had no payment plans. I would have been better off killing myself then than I am now after asking for help at this facility. Don’t go here unless you would rather live in a capitalistic hell that exploits the poor.

The worst service I have ever experienced in my lifetime from any medical provider. Dr. Killeen was the worst person ever. I have never had a Dr. make you feel worst than you felt walking into the hospital. He should not be a Dr. nor be allowed to practice as one. The absolute worst!!!! No help or services were given just racism and shaming. It was awful. I left the facility crying and in complete disbelief. Never go alone! Go with a spouse or friend as a witness.

Excellent staff- was seen by Dr. Killeen, Kenny RN, Heather RN & Lexi PCT. Level of care & communication was excellent. Wait time was short & I was quickly assessed. Can't say enough about the bedside manners & friendly easy going staff. Highly recommend anyone with emergency needs to come here- thank you!

I’ve been to this location twice for kidney stones - which are incredibly painful. I know my body and the effective treatment for this issue, and the doctors and nurses were receptive and attentive to my needs each time. Thank you! The women at the front desk on the other hand was incredibly rude and disrespectful (same person both times). My last time here I was pacing to distract myself from the pain, and she demanded that I remain seated and threatened that i could be kicked out if I wasn’t cooperative: I’m a healthcare provider myself. This level of care, whether it be from medical or administrative staff goes against standard practices. People suffering from medical emergencies require compassion from personnel at all levels.

I went to this ER because I was in a car accident. Upon arrival I noticed this nurse kept staring at me then she went over to the doctor who was in the administration office and started talking to him about me. How do I know this because she kept looking at me and talking to him finally that doctor came out the office and stared at us and went to the back of the ER. I forgot to mention this same nurse look like the nurse who hit me in the car accident. I believe she was on her cellphone not paying attention ran a stop sign and hit me! She was very rude, she didn’t want to wait for the police and told me that she didn’t want to get a ticket and the she was in a rush to get to work. When I seen her talking to the doctor I understood they gave me poor service in regulates for their nurse friend / co worker. We were almost there for almost 2 hours and the billing lady came in and asked me did we see a doctor yet. The only person I saw was a heavy set nurse who was rude asking me questions that was irrelevant as to why I was there. I gave them 30 more minutes and I decided to leave! The large white nurse them tried to cover it up by saying oh they were having a shift change. Almost 2 hours is a long change! Went to an urgent care and received better care staff very professional! I will never go back to that ER!

Way better than a standard emergency room but I hope yall read this and do better. I broke a bone in left hand and finger on my right hand. I asked about being off work and they said my job is easy so I can just go back (no reccomended rest ) . Refused to write any note other than to excuse me from work the same day. I said I was concerned about washing my hands (I serve the general public in a venue that hosts large events) and was told to use hand sanitizer (there were open wounds in 3 of my nail beds and dried blood on my fingers for days after I left, because I could not scrub it off with hand sanitizer , which also burned each time) Was told I was concerned about wiping myself in the bathroom and given large gloves(a really nice thing to do) . Then I was told the finger splint isn't really necessary (even tho it is absolutely necessary for the healing of my finger, without the splint it will heal croked and be like that the rest of my life) I know I should have asked ,but why didn't she wash my hands? Or put lotion on my skin? Or at least clean off the dried blood and santize hands before putting on my splints ? Why didn't they clean me off at all, especially when I intentionally vocalized a concern about staying clean . Why is my job (using a computer, setting up Chairs and opening and closing a heavy door 100 times in 4 hours, and helping large groups of people find their seat for a very large event) so easy that I don't need to be told to rest ? I wasn't given any reccomendations for what I should or shouldn't pick up, hold or attempt to do. A week and a half later I saw an orthopedic doctor who was willing to write a work note saying I should not lift or pull anything heavier than a cell phone and to rest as much as possible for 6 weeks. I felt respected but that's only in comparison to other waiting rooms that treat you like you broke your bones on purpose to get opiate medication and make you wait 3 to 6 hours. I know that it's a very large issue, but we need to address the empathy fatigue and supioroity complexes that Healthcare providers develop. I know they went to school for a long time and they "work hard" 12 hour shifts etc etc, but how can you look someone in the face who has two broken hands and tell them that their job is too easy to deserve at least a note that would allow time off? Was I supposed to just get it a week or two later from the ortho? Am I supposed to just go to work on pain meds and just kinda ignore any further injury? The nurse mentioned financial situation and used my response of not having extra money as a way to justify why she's not going to ask the provider to write a note. I know she was hoping for the best for me but it makes me sick to think about now. The positives here are that they referred me to an ortho who takes my insurance (most hospitals will just refer you to the private practice of their relevant team member and that person almost never takes medicaid), but I specifically asked for help finding one for my insurance . When there was an issue with my pharmacy being able to stock the prescription, they helped me get it transferred.

Check in was fast as nobody was there @2:45 AM. Initial assessment with blood draws an scan confirmed diagnosis. That turned into to your going to hospital.12hrs later, as they had no beds my husband gets transported to Dignity General Mesa I asked twice when he was-going to be transported call me (wife) they had the number!!!! Only call was after he was transported!!!! Info from Dignity Er did not transfer to hospital so basically start all over!!!!! Unacceptable

My wife brought me here a couple of weeks ago for some of the worst stomach pains of my life. Dr. Killeen was the physician who oversaw my care. I don’t leave many reviews, but felt compelled to share my overwhelmingly positive experience. He was able to treat my pain while he worked me up with a cat scan and found that I had some inflammation going on around my pancreas. He was able to get me immediately connected to a local hospital to be evaluated by a GI specialist and receive immediate treatment. He was amazing at giving me explanations that my wife and I could understand. Thank you doctor for your compassionate and very efficient care!

I have the best Wednesday evening at the ER of dignity, health and all what to key by doctor Charles Smith and 2 nurses that were all wonderful and took such good care of me and to put icing on the cake They told me when I followed up at an orthopedic doctor's office that it was one of the best reduction they had ever seen. It was perfect. I was healing quickly and better than Could be imagined. and I totally give the credit to doctor Smith and his staff. Thank you so much for making a badd experience into a very nice one, Cathy McKinley.

After an 850 mile drive, I had a persistent pain in one of my legs and wanted to rule out a DVT. Nurse Christina and Dr. Wolff were extremely attentive, competent and compassionate. Immediately an ultrasound was ordered and within a short period of time, I had peace of mind as a DVT was ruled out and Dr. Wolff determined that my sciatica had resurfaced. He was more than happy to discuss treatment to help relieve my symptoms for the duration of my trip. The very next day I got a follow up call from them to see how I was doing. The care I received from the staff at the Emergency Room at Arizona General Ahwatukee was absolutely great!

Exceptional Care at Arizona General Hospital Mesa I recently had the privilege of receiving medical care from Dr. Killen and Nurse JD at Arizona General Hospital Mesa, and I cannot speak highly enough of the exceptional service I experienced. From the moment I entered the facility, I was greeted with warmth and professionalism, setting the tone for a truly positive healthcare journey. Dr. Killen's expertise and compassionate approach immediately put me at ease. Their thorough examination, clear communication, and genuine concern for my well-being were evident during every interaction. Dr. Killen took the time to listen to my concerns, answer my questions, and develop a treatment plan that was tailored to my specific needs. Their dedication to providing high-quality care was evident throughout my entire experience, and I am incredibly grateful for their commitment to their patients' health and recovery. Nurse JD also played a pivotal role in ensuring that my time at Arizona General Hospital Mesa was as comfortable and supportive as possible. Their professionalism, attentiveness, and kindness were truly remarkable. Nurse JD's expertise was evident in the way they administered care, monitored my progress, and provided invaluable support during a challenging time. Their ability to connect with patients on a personal level while maintaining the highest standards of care is a testament to their exceptional skills as a healthcare professional. Beyond the outstanding care provided by Dr. Killen and Nurse JD, the entire staff at Arizona General Hospital Mesa contributed to an environment that fostered healing and reassurance. From the administrative team to the support staff, everyone I encountered demonstrated a genuine commitment to patient well-being and satisfaction. In conclusion, my experience at Arizona General Hospital Mesa, under the care of Dr. Killen and Nurse JD, surpassed all expectations. Their unwavering dedication to providing exceptional medical care, combined with the hospital's commitment to excellence, has left a lasting impression on me. I am deeply thankful for the exemplary service I received and would not hesitate to recommend Arizona General Hospital Mesa to anyone in need of outstanding medical care.

Came in with sciatica pain the worst I have felt, waited in the waiting room a good 1 and a half to 2 hrs thinking of walking out but the pain was there. But once I got seen all the staff were awesome people starting with nurse Erica then Dr. Jason Wolfe and can't forget the CT Scan tech Joe, super cool guy. They helped me with the pain and treated me right. Recommend this place.

Nobody likes going to the ER but if you have to go I hope you have an experience like mine. Nurse Kenny and Dr. White took great care of me. Through, efficient, knowledgeable, and kind. If I ever have to go back I hope they’re on my team again.

Third time I have had to bring in my 87 year old mother over the last 2 months. They are always kind and we always get in quickly. Doctor explained everything to her and made sure she understood before leaving the room. I won’t take my mom anywhere else.

Staff did am amazing job! Pleasant experience, prompt treatment , positive energy for a stressful situation . Thank you for you care !

I believe their Names are spelled " nurse? Kenny-Tyleu ? " Physician? Lansen & LeHarng? If they're spelled incorrectly I apologize. The doctor the nurse what wonderful there might have been three people I was so sick I do not recall but I do remember they listened to me & they took the appropriate immediate measures in regards to doing lab work and then some... They are so went out of their way to do what they could to put me out of my misery and treated me with kindness and respect I was a mess and they still remained professional and went above and beyond with their kindness. I will never forget them for that you find very few positions in nurses in Arizona that are like them they stood out. I hope you get to receive this message and God bless all three of you and thank you again for listening to me and for your patience God bless you all Thank you.

Wasn’t too impressed with the PA that I was seen by but the nurses were awesome. I didn’t feel the PA was taking me seriously in the beginning only to find out I have pneumonia and the left side of my lungs are also infected. They got me in right away which was nice and attended to me constantly.

DONT EVER GO HERE!!!!! I had a traumatic head injury that kept getting worse with each day. I decided to go to this stand alone “ER” by Dignity Health because I was told there’s less wait time and it’s the same as an emergency room at a hospital. From the moment I walked in the door the people were cold, short, and rude. I am In an incredible amount of pain and not one person seemed to care. They told me to do this and that, get up, go here, lay down, move here. I’m serious when I say they made my head and neck hurt worse. They did one CT scan and gave me ibuprofen for my very apparent concussion. The room was so Bright and freezing, it was the middle of the night and not one other patient in the whole place and I had to beg for the lights to be dim, for water which I never got, a blanket which I got the last 5 minutes I was there. I was told they don’t see anything and to follow up with a primary doctor. They had me sign a paper of my personal belongings and was told to leave. I am appalled at the lack of courtesy and sympathy. The bedside manner of both the doctors and nurses are horrendous!!!!

I have ALWAYS had good experience there. Today was beyond AWESOME, besides the fact I was seen... lol Nurse- Christina is beyond loving. Dr. Larsen- Wonderful/Loving. My Tech he was even AWESOME.. just 10 STAR ALL AROUND!!!

I had the pleasure of being treated by Dr. Killeen for my dog bite. He was kind, compassionate and his sutures were on point. My post visit discharge instructions were very detailed and clearly discussed how to take care of the bite. All my concerns were addressed and the nurse I had ( I can’t remember her name) was very attentive.

Had my first ever experience here. It literally was the best experience I’ve ever had at an ER or medical facility. I was in and out in 2 1/2 hours. Elena, Dr. Wolff, and Tyler were outstanding! I live in downtown Phoenix but I’ll be coming back to this location if I ever need care in the future. Thanks again!

Very caring staff. They listened when I was telling them about my symptoms and weren't writing off the way I was feeling. They made me feel welcome. Their CT machine was down and they gave me a heads-up on how long it could potentially take. That made me feel at ease because they communicated with me. I appreciate you guys helping me feel better. I'm glad I didn't have a stomach virus!!

Everyone here does an amazing job, they're all kind and thoughtful people who work hard. I'll start with Jessica, the nice front desk lady who was here both times I was. She is clearly a good listener from what I experienced, and kind. She helped calm me down when I first came in, since I was acting a bit erratic due to how stressed I was. Even after my visit was over and I was sitting in the lobby writing this, a lady came in very distressed and clearly in a lot of pain. I was impressed when I watched as Jessica was able to calm her down and get her the care she needed in a very short time. Christina, the nurse who attended me today, was delightful to talk to. She did a fantastic job, and demonstrated as such by listening to me and putting in the effort required to actually be knowledgeable about my condition, and was able to genuinely help me out in a multitude of ways. She definitely deserves a raise, and I have no idea how much she makes, but it's not enough. I could go on about her, but for the sake of brevity I'll move on to Dr. Wolf and Dr. Larsen. To preface this: when I first came in with nausea and vomiting a couple weeks ago, Dr. Wolf was my doctor, who came off as genuine and knowledgeable. He very clearly laid out my situation and next steps. As a matter of fact, he gave me so much confidence that I took it upon myself to become complacent and fail to schedule my follow up appointment within 1-3 days; which, funnily enough, is the only reason I had to come in today (listen to your doctor, who would have thought). Moving on to my doctor from today, Dr. Larsen: He was uncannily similar to Dr. Wolf, with his genuine and comforting attitude that filled me with confidence; all of this of course predicated on the fact that he clearly was knowledgeable (and this goes for Dr. Wolf as well). Point being that both doctors, Christina, and Jessica all did an amazing job with me and I would highly recommend this hospital.

Wonderful staff! Very efficient. Big shout out to registrar Jessica, for reminding me that this is an emergency room, nurses Christina and Kimberly and Dr. Wolf. The staff worked very smoothly with each other, so the wait was minimal and the care was excellent! Normally a visit to the emergency room isn’t a pleasant one, but this team went far beyond to get me back on my feet!

The patient representative was courteous. The nurse took me into the exam room almost immediately, checked my vitals. The doctor came in discussed treatment options, he was very informative. I was in and out in about thirty minutes and they sent the prescription to my favorite pharmacy. They did a great job.

Best ER in the valley. Never fails to make sure our needs are met and goes the extra mile for my little one! Highly recommend this place when you’re under the weather! Christina made my child happy as these places are scary! Loved her as our nurse and will always come here as long as this place is here!

This is our second time visiting a stand alone Dignity ER. Excellent care, short wait times, clean facility. I will never go to a regular hospital ER as long as these places exist. The staff here was kind, funny, & helpful, often a rarity in medicine these days. Christina was especially great, we loved her personality!