The bald headed stuck up nurse thinks he knows what he is talking about. He made a sinical comment about an elderly man who died in the waiting room because they didn't take his pain seriously. Is is normal for us to die in the waiting lobby? Is that his intention with that comment? The man died because he didn't get the medical attention he needed because the so called nurses WHO ARE NOT DOCTORS think they know what we are going through. He has no business making sly comments like that if he thinks it's joyful to see people die and consider it normal. Bo's behavior is unacceptable and very worrisome when it comes to looking out to our best interest.

I generally don't leave reviews however, after going to a hospital that was efficient as a hospital should be I feel like it's an obligation. First and foremost, I understand that an ER is a hectic place and that there are protocol that must be followed. Most of the staff was nice as people but the place was the most inefficient operation I've ever seen in a hospital and I've been to hospitals in Mexico. I only needed 4 stitches and I had to wait 6 hours for that. Unfortunately, life goes on even in the ER and I had to leave because of the long wait. The next day I then went to St. Joseph's on Thomas and they had me in and out in 2 hours. While I understand that the more serious an injury is the more immediate service is delivered I can't for the life of me see why a wait for stitches was 6 hours. It wasn't even looked at by a medical professional, only the receptionist. If it was more serious like an infection or a cut to the bone a 6 hour wait could have had the injury even worse. Just knowing that they took as long as they did to get every one in there's no way I'm going back. Then when I told the guy in the front that I had to leave he had the audacity to say "Well, good luck then" with a shrug of his shoulders. Just go to St. Joseph's on Thomas Ave. They are courteous and efficient and will have you in and out before your day can get any worse.

There is no problem with the doctors or nurses that work here at all, my concern about this hospital and the ER it’s that they have no privacy with the patients HIPAA literally. Since you walk in the lady preparing your wrists band (admit desk) is yelling out loud your personal information, while there is more people in the waiting area, the triage desk it’s a little bit more cautious but sometimes they will be loud too. The real problem it’s when they take you back to being seen, now days there is 4 reclining chairs in a room where they have plastic curtains as dividers, and when the ladies from registration comes in to obtain your information for the insurance purposes, that’s when they violated your rights literally, they ask your personal information and they expect you to yell it out for them and after you tell them they repeat it to you out loud knowing there is more people there sharing the room. I mean, do we all agree this is our life literally telling them on front of completely strangers! They need to change their methods about HIPAA.

10 weeks pregnant and had sudden bleeding - had to leave the airport after my flight was delayed to come to the ER and Banner was the closest. I was checked in at 10:30pm and had a sonogram and vitals taken by 11:30pm. 6 hours later and I still haven't been seen by an actual doctor to be informed what’s going on. I also wasn’t offered any kind of pad when being sent back to the waiting room and they know I’m bleeding. Im a high risk Pregnant woman who is potentially having complications and there is zero urgency to have me seen. The 1 star goes to the lovely woman at Triage who did check on me and was super apologetic. She was sweet and, though she wasn’t able to do anything about it, seemed genuinely concerned for my well being. If you are pregnant and having ANY issue, stay away. They won’t give you any priority, even if you are literally bleeding in their lobby.

I already am in pain and have to wait two hours and was seen by the doctors and was not treated right. They look over my pain and was advise to go see my primary care physician to make an appointment because they don’t do tear there. But they are an ER. Anyway, I needed to get an X-ray or an Ultrasound and never got it. Oh yeah. I also did some blood work that the doctor order. And apparently they came back normal. And I don’t understand how the ER doctor is still there working. Very scary.

The staff was so kind all of them! They did put me in a chair not a bed but were so kind I didn’t even mind. It was a recliner. The wait wasn't too bad, and I had an mri and ultrasound it all took 5 hours but were so kind I didn't even care. The guy who put in an iv was so good he got the vein first try I've never had that happen. Also they had heated gel for ultrasound and heated blankets. Apparently lots of people steal the blankets so it took some time to get one. I will try to never go to any other ER.

1 star rating curiosity of my 7.5 hour wait in the ER lobby until I was called back to see a RN. While there are always extenuating circumstances and I'm not in charge of the ER and privy to incoming patient information, 7.5 hours was an excessive amount of wait time from my perspective. After getting the opportunity to see a nurse and doctor, discuss my issue. Have the doctor explain the test he's requesting and the nurse hook me up to an IV. I'm now 10 hours into my visit. No sooner did the IV drip run out and all of a sudden the nurse and doctor show up together and basically, not physically but verbally shove me out of my chair. I felt like I couldn't get myself together fast enough because they both just stood there watching me. Doctor rambled off some at home instructions and I was out. Left a really bad taste in my mouth, so to speak about Banner Health.

I was nervous to give birth here after reading reviews- however it was the absolute best birth experience. Caring staff and great food from the cafeteria. Only downside was the showers don’t heat up, but everything else was wonderful. My daughters birth was traumatic but this experience made me realize it doesn’t always have to be like that when there’s providers and nurses who genuinely care about their patients. Thank you to all my nurses and dr gentle. You made birth a beautiful thing again<3

Had to go to the ER with a high heart rate after talking to the cardiologist on call. I had just started a new medication for high blood pressure. I went to the ER and was there for approximately 4 hours but I was being treated the whole time. Time in the lobby was only 5 - 7 mins. The doc was good and explained everything the nurses and ancillary staff all excellent too. I would definitely go.back if needed.

A lot slow but thorough. Nice facility clean new student doctors were knowledgeable. Overall good.

I had a horrible accident during a move. I was helped immediately by a Security guard to sign me in. Wish I could recall her name. Went back for some treatment. Everyone I encountered was amazing. The bedside manor of the staff I encountered was Amazing. Thank You Banner ER.

I was very impressed with the expediency and proficiency of the emergency room there at banner. Being in construction I've been in and out of hospitals quite a few times but I must say this was the best experience I've ever had. Although my injury was not life-threatening I was still treated professionally the same as anyone who walked in the door and I really appreciate the staff being kind and thoughtful and understanding and professional. Kudos do you guys keep up the good work, I'd like to say I'm looking forward to coming back but I'm not LOL. Just the same if I have to go to the hospital banner would be my choice.

Wait took over two and a half hours and they barely checked on my friend. When we asked how long it would take we got a response of “well our longest patient waited three hours”, that’s not what I asked. I recommend going somewhere else if you can. Avoid here

The staff seemed very inexperienced. They were not very compassionate and as soon as i was told i was discharged no one would help me. I came in an ambulance and needed to get back home . I had no shoes with me ,my cell phone my purse everything was at home. I was on my own I asked a couple staff members if they could help me. Everyone seemed very put out if I asked for assistance. Needless to say I walked 10 miles home no shoes on at 1am. Yes they gave me the number for the medical ride. I waited and waited . They never came. Horrible night.

Very concerned about the safety protocols for sick patients that are left sitting around someone who checked in stating already been diagnosed with Covid and breathing oxygen levels are low and they sit him in the waiting area with every one else!!! If we didn't have Covid before coming here we have now definitely been exposed and staff has poor attitudes when dealing with patients!!! And America wonders why we are still going thru yet another wave of Covid on the Rise!!! CAUSE PPL AREN'T SMART ENOUGH TO TAKE NECESSARY PRECAUTIONS TO PROTECT US!!!

DON'T COME HERE! The reviews are a true view of an institution that is neither equipped nor trained nor capable of being called a hospital. Receptionist workers who don't care, they're here just for a paycheck, you can see it on their faces, neutral, unfazed by patients ills. This is hell on earth, yet they enjoy all the insurance money while you'll wait for 8hrs+.

The staff was exceptional, they were very attentive to my emergency. They took care of me very fast. I would highly recommend this facility for an emergency. They kept me informed throughout my visit, they continually kept checking in on me, and they were ALL very helpful and very knowledgeable in the whole department. They informed me as to the after care, and if any further care was going to be required for a follow up.

Its just disappointing. All of the reviews are accurate to a certain extent. Im not from Phoenix but i was at a friends house and experienced an allergic reaction. My eye started to swell, itch furiously, and red ness within seconds. I look for the nearest hospital thats open 24hrs (this occurred at around 12am). I come here, they have me register/checkin on a tablet, and then wait until i get called. I got called in after about 20mins to verify DOB, SSN and get a braclet, then about 30min more i get called for a blood pressure and pulse, then 2 more hours pass. During this time i saw nurses being rude to some of the homeless patients by harassing them with constant poking and then, once their startled, the nurses would be loud and say things like "dont hit me/dont touch me" when they didnt do anything but were just shocked awake. That made me feel uncomfortable. I understand that they probably get alot of homeless/drugged/ or just impoverished people but there was little to no care in the treatment. Then an older couple who was waiting for their paperwork/recites were standing and waiting. That same nurse that woke the homeless people up said "sit down and wait until they call u!" They, surprised and taken aback, sat down confused and then the nurse/admin brought them their recite with a big smile and they said thank you and left. It just felt unlike any other banner hospital that ive been to. I understand that they deal with A LOT (different personalities, backgrounds, etc) but it just gave me a bad vibe. My entire allergic reaction/swollen eye experience was about 5mins of driving to the emergency room and 3 hours of waiting to be seen by someone. I ended up letting one of the nurses (not the one from before) know to take me off the list to be seen--at that point i felt a bit better and safe to drive, plus my family came at that point to help me. I only give this 2 stars because i didnt stay long enough to get seen by a doctor/taken to the back outside of the waiting room, so im not sure about anything else. But, in the 3 hours i waited for my reaction to be checked up on/seen it was disappointing. I felt very scared not know what was going on, not understanding what was happening to me, and i did not feel any sense of urgency (not just for me but for any of the patients that were there before me). In the amount of time i sat there hoping my reaction would go away ANYTHING could have happened. Maybe they are understaffed and dont want to be 24hrs (which is understandable) but my experience there was overall disheartening to say the least. I definitely dont want them to close/shut down but im unsure if i would recommend that hospital if im in phx and anything happens.

I’ll never ever come to Banner University medical center ever again in my life. And I’ll definitely tell my family and friends. I’ve waited for over 5 hours just to take a freaky Covid test. I’m mad at myself of why I didn’t go to St Joseph instead. If I could I’d given ZERO STARS. For everybody out there please don’t waste your precious time!!!!!

I was very ill and they did not see me or treat me. I did experience the staff NOT assisting anyone:) also the man that collapsed and climbed into a wheelchair… all the Staff watched. Worst ER experience. How is this garbage hospital still open? Checked in at 5am… and nothing. “Based off severity..” funny because the man collapsing.. you all laughed and sat him in the lobby… so what is severity to you all?

Great people, clean facility. There was some minor delay in communication between staff, and the process took sightly longer considering that the place wasn't too busy, but overall I was well taken care of at the Banner University Emergency.

In all 42 years of living I have never dealt with a more incompetent staff with so little concern for patients I was told my ailment was not a priority that others including a homeless man who in his words “had a bad cough” were taken to be seen before I was. I was under the impression that this was the Emergency room EVERYONE has a so called emergency no reason to dictate level of urgency when going in the order you arrived is much more sensible. Spoke with a supervisor who advised me that I could leave and go to another hospital if I did not like it. Service with a bit of Spit.

I went in to ER as I was having trouble breathing. I couldn't believe how many tests were ordered! I received excellent care and was given definitive answers as to my condition.

It was the worst experience ever, Don’t go there. I had been waiting in the lobby for mote than 9 hours, I am pregnant, I had short of breathing and chest pain and that the symptoms of blood clots. After waiting I asked the front desk how many people ahead of me, so she was very rude and refused to tell me and said it depends about how is the condition of people when they getting to the ER, despite of that 3 hours earlier I had asked other lady and she said they are 5 ahead of you. It ended going home with not seeing a doctor . Please do not go there it is wasting your time. I want to give them ZERO star.

Literally the worst experience. I've had the misfortune of going to an ER in the past and this has been by far one of the worst experiences. We were referred here by a doctor at the urgent care due to a possible stroke and they did not triage correctly at all. We waited 3hrs for help for a brain injury. The nurse and receptionist were extremely rude and obviously overwhelmed by the amount of people in the lobby. Save your time and money and go somewhere else.

I came to bring my mother and we have been waiting for 4 hours. She is in so much pain. The Er tech Eric was rude as hell. When he was going to draw her blood he was throwing things on the counter taking his sweet time. When my moms pain came back she had to stand up. Eric told her to sit down but she couldn’t because of her pain. This A-hole had the nerve to tell her “do you want me to draw you blood or not you need to sit down” no consideration whatsoever for her pain.

The worst place to go, I was there for 3 hours and didn’t get the chance to see a doctor. The are rude and unprofessional

This particular visit to the Banner Boswell ER wasn’t pleasant at ALL!! I wasn’t treated seriously & I felt like I was dumped on the street once they discharged me despite the fact that I am still healing from a recent serious R Knee Replacement Revisión Surgery!! Knowing that I had to wait until my ride was an hour away!! They just didn’t care.. Then the nurse put me in a corner facing the window looking outside but I didn’t want to be that way!!!! GRRRRRRRRR!!!!! I just don’t feel like she listened to me.. Even at my intake the nurse didn’t hear when I had told her I had done a few things before I even came to the ER for my medical problem but then she asked me if I tried one of the preventative treatment’s and I was like “Yes” I told you that I did! Twice!! She’s like “Ok” nonchalant Tay! Ugh! Anyway I was just thinking it was such a waste of time!! I was so freaking frustrated with the whole situation. The only good part was the provider was very kind & communicated. Otherwise VERY BAD EXPERIENCE!!!

Although no one likes going to an ER, Banner- University Hospital ER is the most efficient ER. They do their best to speed triage so you are seen as soon as possible. And the ER Dr. Steven Culley is the best. Kept me informed, contacted my cardiologist, answered all questions before discharge.

I visited this emergency room last night after attempting to get similar testing at different emergency room the night before. I wasn't served by that room because they didn't believe it was urgent enough. But two urgent care facilities over the weekend couldn't perform the test, so I found myself checking into another ER, hoping this time, things would go better. For a non-emergency or urgent care need, Banner may not be the quickest, but if you're patient, the waiting room is spacious and comfortable. There's free wifi, and if you find yourself starving during the wait, the staff is ready with recommendations of nearby eateries. I would recommend anyone go to Banner. I think the staff are professional and willing, and capable of asking thoughtful questions. Banner got a lot of things right yesterday. Still, I know ERs talk to each other. I suspect the only quibble I have with my experience is because of that communication. I work in a field that often feel at odds with the people we serve. While other levels of carers at Banner gave no judgment or negativity, I did sense it from the doctor who saw me. I won't hold it against her (5-star review), because I understand solidarity among professionals. But since I think this review may have a chance of getting shared, I would like to provide feedback of how Banner and other medical facilities might consider fostering a more supportive culture for patients. I am not speaking as any kind of medical professional. My education is in political systems, and I have made ethics a huge focus of my life. Doctors take an oath to "do no harm" to their patients. From this pillar of medical practice, I would like to offer the following thoughts... 1) I would like doctors to consider they are morally obligated to ensure care when appropriate to both prevent disability and maintain a patient's employment. I might suggest simply "making sure a patient doesn't die" is a very low standard of care -- at the very least from a moral perspective. 2) In addition to #1, perhaps when patients share these worries, mocking or scoffing is not appropriate. It fails show empathy and refuses to take responsibility in relating with patients. It exemplifies a bullying mindset, which is "doing harm" by definition. 3) Maybe doctors shouldn't consider a patient coming to an ER "for insufficiently urgent reasons" a moral ground to deny care or shame a patient for coming in. 4) Maybe when a patient has a long-term concern difficult to pin down with multiple providers, doctors might consider *that* a potentially emergency-related issue. Many potential life-threatening problems need to be diagnosed early to prevent disability or death. An ER doctor is functionally a highly-skilled PCP who is able to review the whole body with hospital-level resources to examine, assess, and identify serious illness. This service is compensated at a much higher level than a PCP doctor, specialty provider, or urgent care clinic can obtain. It's difficult for me to see when a patient presents themselves willing to pay this markup for care, after trying to resolve this issue with a dozen providers, how an ER doctor justifies that patient is not their problem. Because of my experience with both ER doctors, I did not inquire about an MRI that had been ordered by an ENT that I had seen. The MRI could have identified a serious condition a specialist had expressed concern about. It was also related to what I had requested care for. I believe that a best practice in a circumstance like this, is for the ER doc to do the MRI. This isn't a license for patients to knock the door down just to do MRIs. The patient is already in a place where an MRI can be performed, the facility makes money, and it contributes to preventing harm. It also reduces the patient's travel to a separate facility. I would encourage administrators and medical professionals to consider modifying their expectations of care.

Good experience. Brenda was kind, took care of me well. Made sure my transition was going well and that I was comfortable. Patricia did a great job getting I.V. started. Wait time to get to cubicle was minimal.

I would not let my dog go to this hospital. I had a serious concussion as well as broken bones they couldn’t find. Police and police dogs walked in circles throughout emergency rooms. I was from over 1000 miles from home and they just treated me like I was some drunk from the Pink concert when I don’t drink and had been pushed by a drunk. Said I’d be seen in 45 minutes. 7 hours later the doctor didn’t even do concussion protocol. I have contacted the state as well as JACO. This place needs to be shuttered up and start over.

They I guess are doing there best....No my first choice for aid.was Involved In a rollover accident and 6 hrs later they did nothing but gave me a xray, no even anything for the pain I am still in. I was just told to take some Ib professional and was sent home. I couldnhave figured that out on my own. Just a waste of time if your not on your death bed honestly.

I have always received care at banner health university and I am pleased with the care and treatment received. My nurse provided care that I would describe as above and beyond. Dr Haas was great and made me feel she was genuine about the care delivered while asking me to express what my symptoms and concerns. Overall I was very pleased about my treatment received

This experience was very traumatic. I arrived there straight from work at 1 pm and I left the ED at 1:30 am the next day. I had a vaginal swab done in a non-hygienic room that had someone’s blood in a piece of equipment and after having my transvaginal ultrasound done, I waited about 30 minutes for someone to transport me to the half room that I was in. I’m very upset about this hospital visit and I know that I will never be returning. The trash bins were full as well in the hospital.

Isn't it illegal to shout out private medical information etc into a lobby, while ignoring a patients request to go somewhere more private, but ignored by drs etc, and having all medical diagnosis etc announced in front of a full lobby of strangers? (people trying to be seen) because they did it to me, and shamed insulted me as well as sent me with no pain meds insinuating I was an addict with zero history of drug use etc. (I almost had my hand amputated, but apparently I wasn't in enough pain for meds or treatment, had to go to a different hospital, where I was immediately admitted and had surgery. The hospital responsible for saving my life were both disgusted as well as appalled at this hospital as well as the staff.

Had to go to the ER and I was hesitant. I seen past post on next door with sketchy reviews. Surprisingly I had a great experience, staff was kind, efficient and professional. I was triaged quickly, saw the doctor, treated and released. Next thing I know I get a follow up text. Very pleased with the care and referral to necessary follow up doctor.

I was checked by 2 diffrent RN's at work several hours apart with a heart rate of 129 then 134. I was taken to ER by a co worker because I am also pregnant and not feeling well. I advised this at check in. Yet that was not documentation as what I was seen for. The person taking my info didn't even know I was pregnant, they had to be told by the person behind them. I was told I would be going straight to OB triage. I had to pee. They gave me a cup and told me to wait to pee until I was transported. It had been awhile and no one came. A nurse called me back to do an EKG. I asked if I could go to the bathroom. She got upset with me and told me why I hadn't gone before she called me.That I had to wait because she was busy. I tried to explain as to why, but she was upset and told me to lay down for EKG. Before I laid down, I noticed a big brownish stain larger then a waterbottle in diameter. I asked for a new sheet because it was stained. She told me it was a clean sheet she had just pulled from the laundry. That she was not laundry and it was not her job, that she doesn't clean them. I ended up feeling forced and grossed out laying on it, trying to avoid the bio. After that she told wait in the lobby. Only then did I pee in the cup. She called me up again in the lobby to get blood work. She told me that OB was going to come down to the lobby to check on the baby. No one ever did. I was eventually taken to an ER room where I advised them I was concerned for my unborn child and no one had checked on him. They kept telling me someone from OB would be checking on him. I was there for appx. 8 hours or longer,diagnosed with Covid. I was about to be discharged and no one had checked on my unborn child! Finally the doctor had someone come down. When I let them know I had been asking for someone to check on my son but no one had, she basically told me since my vitals were good it wasn't that important. How is that not important?! I am pregnant, and my main concern was my unborn child and his health. I was ready to be released and his health was almost not checked if not for my persistence. My co worker was with me the entire time. His wife is due in the next few weeks. They WERE going to be delivering their child at this Hospital. After the importance that was shown, and the disregard for my child, they are no longer going to be coming back and neither am I. Furthermore, I needed documentation for work stating I was diagnosed with Covid so they could protect anyone I was in contact with. None of my documentation states my diagnosis, only how to treat symptoms. I'm struggling to get documentation. I called your Medical records department and spoke to a representative who was rude and disrespectful, she told me to let her finish speaking, but when I spoke , she began talking over me and not letting me explain. I had to hang up. I called a 2nd time, and that representative was kind, helpful and respectful. My elderly parents were a very bad car accident a few years back. Both were treated there. The majority of their long stay was a horrible experience because of this hospital. You have to do better.

Would definitely give no starts if it was available worst wait time and staff so ride they treat people like they aren't here for emergencies just sit on their phones have no answers for anything . Definitely don't recommend this hospital at all

Front desk receptionist in emergency name Marisol was really being rude to my wife and my mother she had a panic attack and she said it’s not important that we would wait for 6 hours and denied me with cup of water to calm my mother down with her panic attack . She supposed be an example since she’s a nurse !!! Like c’mon if u don’t like your job just leave to McDonald’s! That’s where the rude people work at it fits her !

I came in to the ER on a Saturday 4pm with a deep cut on my foot and got seen in 20mins, stitches within the hour. Doctor Kevin and all triage nurses were polite, patient and helpful. Based on other reviews, it sounds like some improvements have been made.

The only bad part was the wait. Once we were in a room the doctor came right away, took the problem seriously, ordered tests which were done quickly, the nurse was awesome, the other staff was awesome. I was completely impressed with how well we were treated, and so grateful.

I get it, it’s busy sometimes and the doctors might be understaffed but I waited for almost 3 hours last night and only saw two patients be taken back. I left before being seen or I would’ve been there all night. These poor people waiting in the lobby for hours while in horrible pain is so messed up!! Update: now they’re charging me and I was never even seen!! $600+ and I never once saw any nurse or doctor? I literally just signed in!?!

The wait was the longest my son and I had to wait for a good 3 hours before taken to the back. I can say once they got my son in the back they were on top of everything I can’t complain about the service.