The woman at the front desk has an awful attitude. After realizing the pharmacy my scripts were sent to was closed I called back to tell someone and she hung up before I could finish so I called back and said you hung up before I got a chance to ask this. I have a bacterial infection have been sick for days and had an awesome experience with the doctors but she won’t tell me when my script is gonna be sent in she just says “oh no way longer than that” when I ask if it might be sent in within the hour. I understand health care workers are stressed out right now but if you can’t handle being a front desk receptionist and being decent towards the patients please quit your job. I don’t usually even waste my time leaving bad reviews but I saw that I’m not the only one who had an awful experience with her clicking away on her phone and making me feel like I’m bothering her. Doctor I saw was so great and so so helpful but this front desk lady got me on a bad day when I was nothing but polite to her.

Going to continue posting my experience until I get a call from the area manager and get the requested NPI number for Dr Elijah so I can report her to the AZ board. DO NOT BRING YOUR FAMILY TO THIS FACILITY. Unprofessional, and lack of care. REPOST- Disgusted in the "care" I received at this location today from - Etoro Elijah. Came in requesting Covid, flu and strep tests due to my symptoms and the provider very arrogantly denied me the flu test as she personally felt my symptoms were not bad enough to test for flu. The only test she willingly gave was the strep test. I asked if there was any medication she could give me for the mucus/sore throat and she denied any medication. I started recording her immediately as she started making comments and laughing at me. I am so disgusted this behavior is coming from an actual provider. You would think dealing with sick people you would have compassion and respect for the patients. She even followed me to the front and continued to laugh as I asked the nice woman in the front for the steps of filling a complaint. I will be reported her disgraceful behavior to the AZ medical board. Please get a better provider!!!! *****update!!! A week later and the “manager” still has not returned my call. Went to banner urgent care on northern and 43rd, tested for flu and Covid and positive for Covid. I just wish the first time I went I got the proper tests requested…….

Super long wait in the beginning. The only reason I’m giving a 5 star is because of the receptionist! She is a sweet heart and knows how to give you a warm welcoming and really listens to patients and by far the best I’ve seen when it comes to customer service! Good job for going far beyond expeditions! I do not remember her name but you would know who I’m talking about if you walk in.

Worst experience ever do you have Any decency for parents at all? I waited over 3 hr for my daughter care and was told to wait another hour there was only 5 people in the lobby. I felt entrapped after they took my insurance and money I felt vulnerable to stay but after few hr I stormed into their nursing station and complained they finally allow us to leave I never been so upset in my life and yes I will report this to the board of nursing be stright forward with your clients and all this could have been avoided you leave me with very little information, upset, and feeling worst. There was no urgent in your care that day !

The entire staff were polite, kind, respectful and informative. So, much so my toddler (patient) asked if we were ever going back here and I said, I would hope not anytime soon because that would mean she's ill. She became disappointed and stated how much she wants to return because she likes it here. And my daughter doesn't like hospitals/clinics. So, I send my best regards to the staff for a pleasant and easy going visit.

The personnel at Banner are very nice and helpful. I have been 3 times in the last year and haven’t had a bad experience at all. From the front office to the medical assistant’s to the Dr and PA ‘s they explain everything tell me what’s going on and what to expect. I would and will recommend Banner, Urgent care, Doctors, specialist and Hospital!

I had a fall & hurt my ankle & knee. Star checked me in & was so pleasant & caring. Joel the MA & X-ray tech was great. Very patient & kind. Eric the PA was very thorough with my consultation & Rose checked me out & made sure I got to my vehicle ok. The entire staff was pleasant, professional, caring & courteous. What a great team. Thank you everyone

The appointment was great from scheduling to completion of the visit. Scheduling online was quick and easy. The check in was stress-free and the person sitting at the desk was very friendly and sweet. The care I received was thorough and kind. All my questions were answered and I felt heard and cared for. I trust this location with my care. Excellent experience and excellent level of care.

Not great. Front desk person was kinda rude, almost felt like she was yelling and then told us we were to be seen by a doctor on a screen. Wait time was fine, made an appt online. MA was friendly and took my sons vitals. Then the doctor took over 20 minutes to show up on screen, only to say the Strep test was negative and asked to see my kids throat through the screen with a phone flashlight and said he looked fine, if I had any questions. Disappointed. I googled his symptoms after and I’m pretty sure he has tonsillitis but that’s almost impossible to see through a screen. In person doctors are needed for basic kids ear/throat infections. I will definitely think twice before going to an urgent care, especially this one, again.

It is easy to book an urgent care appointment online for that day or the next. I chose the next day. Once there the staff were very courteous. Check in was quick and I was seen promptly. PA Eric was thorough, courteous and provided a course of treatment. Overall positive experience.

On June 21st 2023 I had a 5:10 appointment with an ankle injury the young African-American girl work in the front desk was so rude and disrespectful the provider she was awesome the young man medical assistant was great. And where I was filling out the information form another gentleman showed up who needed information from a prior back injury she was even disrespectful to that guy I don't understand banner is a very large medical provider in Arizona and that's the kind of service you get disrespect from the front desk when they should be the ambassadors to the organization and make people feel welcomed

Easy to schedule, easy to check in. I was seen, diagnosed & received a prescription. Thanks for taking care of me when my PCP couldn’t see me for weeks

Receptionist was friendly, caring and attentive. Doctor was great! Listened to my concerns and seemed genuinely concerned. The service I received was quick and thorough. A very pleasant visit.

This is my favorite urgent care. It’s clean, staff at the front desk are super friendly, the medical assistants are kind and we’ve never had a horrible wait time. We’ve experienced a different doctor the two times we’ve gone and both were great.

Let me start with the girls at the front desk. Their personalities made me feel like I was at home (Philly) which to a Philly girl is a damn good thing!! The woman that came in to give me medical attention, God I wish I could remember her name, was an absolute delight! I failed to remember my insurance company doesn't cover two medical offices for the same issue in one day. I needed an x-ray of my left knee. The office I visited before this one did not have an x-ray service and didn't mention going to another office (in the same day) would require an out of pocket payment. The X-ray office on the medical order form was closed at this time. Being in a desperate situation, I chose to come to Banner Urgent Care. All in all, it would have been my fault if I did have to pay. Thankfully it was brought to my attention by this wonderful medical professional. Long story short, they care here! I highly doubt you will ever be disappointed.

Very nice staff. Knowledgeable doctors, book online or short wait for walk--in. Clean facilities. Great urgent Care if you are in need in the area.

Received great and fast service which was greatly appreciated since I was not feeling well and in pain. I was seen at my scheduled time and on my way to pharmacy within 30 min. Thank you

Well the Dr and nurse were super sweet and caring. The nurse actually made my baby smile after not feeling good all day! But the front receptionist was rude as soon as we walked through the door.

Just called whoever answered phone said there was no wait very unfriendly and dry no professionalism at all in tone. I did not want to walk into that atmosphere (especially when you don’t feel good!) decided to go elsewhere despite of wait. First impressions set the tone for sure.

The wait was a little long for a scheduled appointment but once I was seen the staff was efficient and professional. Each person I saw apologized for the wait and that acknowledgement was appreciated. I will certainly use this facility again.

Not the most helpful clinic. Their goal is to get you in and out as quickly as possible, without spending too much money. American healthcare at its finest,

Juanita was amazing. All the staff was extremely helpful and nice. They took care of my wife and got her the X-ray she needed for her arms. Thanks for having us!

It's less then one star. Made the appointment ahead of time. Still waited a hour and half to be seen for less then 7 min. Not even a doctor but nurse Practitioner there was only one patient ahead of me when I arrived. Nurse said excuse they were busy...don't think so probably didn't have a doctor scheduled and had to call someone on this place sucks.

This review is based of the service I received from the desk reps... Was a issue with my prescription being sent to pharmacy and had to call banner urgent care multiple times to get it sent. Then was told they had did all they could do and could not send it again and I would have to come pick up the prescription. After I come in and get the prescription they call the pharmacy and try to fix it. They has se t to the wrong pharmacy but was rude to me when I had to call multiple times . And thus was about 2-3 different people I spoke with all rude... assuming because I called so many times trying to get my prescription but they are the ones made the mistake... but hey Live and learn ..won't return ....

This is my favorite urgent care to go to. Best customer service out off all the urgent cares I’ve been to. I would recommend to everyone I know.

in and out quickly after scheduling appt. online. i was seen about five minutes passed scheduled time. nurse practitioner seen to know how to treat my illness

On a Tuesday am, there were 7, patients ahead of me, but my wait went relatively quick, as I was seen about an hour and 15 min later. Staff was quick and very nice! I got taken care of thoroughly and on my way in about 35 minutes. Well done!

Was a nice facility. Check in was efficient and appointment time was honored and prompt. Unfortunately my exam seemed rather cursory and brief. Was told the Covid tests I had taken prior to arriving had the highest probability of being inaccurate yet no test was offered on site or guidance given as to a more accurate test to take. Exam consisted of a visual check of my ear, and throat and was told I had a viral infection and just had to wait for symptoms to subside. No strep test. Did not listen to my breathing. Did not talk to me about my blood pressure which I later looked up and learned was strikingly high. All in all felt handled rather quickly with little attention to detail. Once I was called back, I was out the door in about ten minutes feeling the trip was a waste of money and I could have accomplished the same thing by just staying home. I was also the only person in the facility during the duration of my visit.

When I arrived, 2 medical assistants were standing outside (one with a dog on a leash), so when I walked in they had to rush inside because no one was covering the front desk. The lady that went to the front desk asked how she could help me and I explained that I was having extreme pain in my right ear. She then asked if I had an appointment and I told her no. Then she says they only have 1 doctor on staff and they're not taking anymore walk-ins because he had 7 other patients ahead of me who had made appointments. She called it "this new thing they are doing". She said all the rooms were full of patients, however there were only 2 or 3 cars in the parking lot and the lobby was empty. It didn't seem very busy but I did arrive at 8:30pm, so perhaps they didn't want to deal with another patient 30 min before closing time, but something about this just doesn't sit right with me. Luckily I found a 24 hour urgent care facility to take care of my issue so I could get some sleep. Who can sleep with a middle ear infection? Anyway I will be making some calls to Banner HR about what happened last night. If you are a walk-in clinic, you're supposed to see walk-ins no matter what time it is. You shouldn't be standing outside with no one else at the front desk . She offered to set me up for an appointment in the morning and I said I'm in too much pain to wait but thanks anyway. Her tone then changed and she said "well have a good night", but with an attitude as if somehow offended her by deciding to leave. Maybe she was upset that I interrupted her little chit-chat session with her friend when she was supposed to be at the front desk.

Came in with a sore throat. The Dr made me repeat what medicines I took and didn't about 3 times. She was not listening to what I was saying, rather selective listening. After 3rd time and her still not getting it I had the be pretty stern as it was super painful to talk. Listen to your patients when they talk or get a job not dealing with people. I shouldn't have to repeat myself 4 times with the directions this urgent care gave me last time. LOOK IN THE NOTES. Super disappointed with the Dr that saw me.

Went in for a COVID-19 test. Staff was great and I was out of there in under 10 minutes. Could only have been better if they had drive thru testing.

I love this place. Fast. Doctors are kind considerate and professional. Definitely my go to place for urgent care needs

I try to steer clear of urgent cares because I haven’t had the best bedside manner or been treated with compassion in the past. However, my toddler woke up with excruciating ear pain today & her doctor had no openings, so I made an appointment here. WHAT A GREAT EXPERIENCE!! The staff was SO welcoming and friendly. The front desk woman was so sweet. The nurse/MA was so gentle and caring with my daughter. And the PA was VERY sweet, patient, and clear. I didn’t feel like just a number here… I really felt like my questions were answered, I was heard, and more importantly, we were in and out quickly, efficiently, and with no questions!

My experience at this Banner Urgent Care was top notch! I’m not looking to need medical attention anytime soon, but if I do I'm going here. Hannah and her staff were friendly and very helpful

I’ve been there three times, each time I made an appointment and two out of the three times were seen within 20 minutes. The third time where we had to wait was later in the afternoon and they had a high volume so It did take a while but everyone was polite, considerate, very sweet, and explained things thoroughly. I accepted in that situation there was going to be a wait as this is an urgent care and not a doctors office. Additionally, every time I’ve been, the nurses and doctors took their time and made sure they thoroughly understood the situation and my specific case as opposed to just rushing me through, which they could’ve done. I will continue coming to this location for precisely that.

The nurse practitioner was great and the assistants were very efficient with the X-rays and the vitals. The receptionist was nice and kind. They got me out of there quickly with my knee brace and crutches and my elbow wrapped up. On my way to healing! Thank you Everyone!

My son was sick and due to being a weekend and no office hours. I made an appointment and took him here. In and out, must have been the right Saturday because I was able to make an appointment within the hour. Was seen within 15 min. The provider, Stephen, was very nice and checked my son out for everything and he ended up having strep throat. Medications ordered and by the time I got to my pharmacy, it was ready to be picked up. Service was seamless, would return for after hours care of I have to in the future.

Need to work on people skills. Ask to have prescription switched to other pharmacy which they can do was told I would have to go back in and have them redo the prescription. The receptionist isn't very friendly and was coughing a lot then handing out paperwork didn't really want to go back. Doctor was very friendly seemed to care about the patients. Not a bad experience just the coughing and monotone receptionist wasn't good.

Had a little mix up when I arrived because I didn't make an appointment but I made an appointment got checked in and was helped by the lovely woman with tattoos and braids, the nurse practitioner was also very knowledgeable and listened to me about what was bothering me. Left with a prescription and was done in less than an hour. I'll definitely be back 👍👍

It was a pretty quick visit.. All staff was pleasant and easy to talk to and I felt as if I was not treated as if I was there for a hidden reason like I have at most other locations.. Oh it us also located perfect to my new home

Receptionist was really friendly informative very well spoken, the young lady that took my son's vitals was very friendly. The doctor that he saw was very nice informative and let me know what to do if the pain persist in his ear very clean establishment.

The staff was very friendly. The office visit fee was more than $50 LESS than NextCare! My only complaint was the wait time. The office was not very busy, but it took 45 minutes after my scheduled appointment time before they called me back and another 15 minutes before I saw the nurse practitioner.

The nurse practitioner was polite and professional. He viewed my x-rays quickly, had me splinted and out the door in less than an hour. There is no automatic entry door so bring someone with you if your unable to open the door on your own.

Terrible service and attention. Took my dear elderly friend in for a flu shot. Had to wait an hour for a less than 5 minute appointment. Others were seen before her. We did understand one had an appointment and she did not. Receptionist was not friendly from the moment we walked in. Would not return!

Kind and professional staff. I was a walk in with an over 2 hour wait but was offered telemedicine visit to be seen sooner or I may have had to wait 3-4 hours. Provider was great, I felt heard and cared for. I’m grateful that I can focus on getting better now with the medical advise and medication.

My daughter came in with me. She has been my caregiver. There was a sign on the door that stated one visitor per patient. When I was finished signing in she was asked to wait in the car by the staff. There were other couples there who were sneezing and coughing through their masks. The person with them was never asked to leave. Only my daughter was asked to leave. They were there before I arrived and yet they were not following protocols. I did not have COVID symptoms.

Everyone was great! They couldn’t be nicer. Came in @ a good time. The desk girl’s couldn’t be nicer & nurse & NP was very thorough & nice. I will definitely refer my family & friends to this location.