We had a terrible experience with this hotel. We were to have stayed here for three nights in late June, and this was supposed to have been the highlight of our trip to the Pantanal. First, it is not as nice as pictured online or as indicated by some of the other reviews on here. The hotel appeared run-down and poorly managed (it is an extension of a farm and there were horse droppings, litter and other debris all over the grounds of the property). Second, the room reeked of an overpowering chemical smell. We had to argue with the staff to be given another room, but that room also smelled, as did the third room we were shown. By then, it was late and we were hot and tired from our long drive down the Transpantaneira, and so stayed in the third room, despite the smell, hoping it would dissipate. By the next morning, I was having difficulty breathing and was wheezing (I do not suffer from asthma ordinarily). There was no hotel manager on site, the staff was unable or unwilling to remedy the situation, and we tried in vain to contact someone in hotel management via their Customer Service number (which is run by another company through WhatsApp) and even called their finance office (off site) where we were treated in a rude, dismissive and highly unprofessional manner (the woman yelled at my Brazilian friend who was trying to explain the situation because I do not speak Portuguese). We felt we had no recourse but to leave, and ended up staying the next night at a neighboring property. The hotel demands full payment (minus the 30% deposit we had already paid) immediately upon check-in, but as we had not yet seen the room, we could not possibly have known about the room conditions. Since they charge per person rather than per room, this is a rather large sum for 3 guests over two nights. We have tried to contact the hotel or its management company repeatedly--before we left the hotel, later that day, and in the days the followed--about issuing a refund given that we were unable to stay (because they were unable to provide a safe and comfortable room as promised on their website), but they refuse to respond and the only information I've received is through an agent on WhatsApp who said the hotel claims we "left without justification" and that no chemicals were sprayed in the rooms. I do not know what was used in the rooms, but it made me ill enough that we had to leave. Given the pains we went to report our concerns, it is unconscionable that the hotel should claim that we simply left without explanation. We did not encounter this sort of issue (overpowering chemical smell within rooms) or rude, indifferent behavior anywhere else in the Pantanal, or in Brazil more generally. Why would we leave after paying only to stay at a neighboring property if the situation wasn't so dire? What kind of business treats their guests in this manner, especially one in the hospitality business and that caters to ecotourists, including international ones? At least we were traveling with a Brazilian friend, who could communicate our complaints in Portuguese, but even she couldn't get through to these people. Suffice it to say, this has been an extremely frustrating and distressing ordeal. If you have a choice (and you do), I would advise that you seek lodging elsewhere in the Pantanal.

Lors of potentiel for this complexe but not ready yet for turist. Complexe is still under construction. Picture fake or places just cleaned for the photographer. Pool is dirty and not cleaned, impossible to swim to much stuff in the water. In the room scorpion in the bathroom and bats during the night. No mosquito protection on the beds. Food always the same, lots of strange fat meat, no indication or information of what you eat. Only 1 pers in the complexe speaks English. Offen not there. The price is at the moment to high for the quality of the service. We were disappointed but had a great river tour and staff communication. Once the complexe is finished and has more people for the service it might be good. All the people at the hotel (turist as us) were disappointed At the moment I would not recommend this place. Think twice before to book

Top

Attention: they sell the rooms of another property called jaguar bay as rooms 'more remote' (chalet do mato), but in fact it's a site under construction, you need to take the car to go to the main property with the pool the river and all the good services!!! We had no hot water the 1st night when we arrived from the trip and the room smelled like sewage. Basic small rooms, not a place to hang clothes. So we protested and they moved us to the main property, to a small room needing some refurbishment (AC working poorly if not at all, mosquito nets allowing mosquito in the room, internet poor...) Staff there is very nice, Binho is amazing. Food was good. The main property is overall good but this commercial practice left a bitter taste.

Excellent.. Worth the money.. All meals are included in the price. The Jaguars tour was fantastic, Mario was fantastic and knew where the best place to go for the Jaguars... Just a must in South America Steve Australia

Very nice hotel in Porto Jofre but they could improve especially the manteinance of the rooms and bathroom. The stay is expensive and it could be more comfortable. Our boat driver was amazing and we also appreciate that they tried to manage some vegan option on buffet.

Nice place

Não gosto de dar avaliação ruim. Eu tento ver as coisas pelo lado mais positivo que há, mas este não vai dar. Saldo negativo é muito grande então preciso ser justo com a experiência que tivemos. Vamos ao que interessa: Nos hospedamos no último final de semana, com a expectativa de uma excelente hospedagem para a família. Nosso grupo tinha 6 adultos e 3 crianças. ENERGIA. A pousada é alimentada por gerador, no qual é desligado para economizar, entre as 14:00h e as 17:00h, ou seja, nesse período os ar condicionados não funcionam. INTERNET PÉSSIMA. Simplesmente não funciona. Instável demais, impossível utilizar. QUARTOS COM MAL CHEIRO. infiltrações no quarto, não existe serviço de quarto. Frigobar só tem água e mesmo assim temos que ir atrás para abastecer. PISCINA, suja, sem manutenção. ALIMENTACAO. Poucas variedades e todo dia a mesma coisa. Na piscina apenas um funcionário, que nos melhores esforços está sobrecarregado por estar sozinho. No almoço percebemos o mesmo, sempre apenas um garçom para fazer tudo, buscar bebidas, fazer sucos e ainda servir e repor as comidas. PONTO BEM NEGATIVO: Sem funcionários suficientes para uma pousada que possui mais de 25 quartos. Apenas uma camareira, um garçom no bar da piscina para realizar o atendimento, fazer petiscos e drinks, no restaurante a mesma coisa. Pousada não tinha gerente nesse dia, pois estava de folga com o hotel em lotação máxima. Em um dos quartos o Ar não funcionava. Cerveja estava quente, cobram R$24 reais em uma Heineken 600ml. E uma diária na hospedagem de R$1920 reais. Seria justo se tivéssemos um atendimento melhor. Ao conversar com os funcionários, estão sobrecarregados. Iniciam os trabalhos as 04:00 am. Param para descansar as 14:00h pm às 17:00h. Nesse horário o hotel fica sem atendimento. Precisam investir mais em funcionários. Um descaso muito grande com os hospedes. ENTRETERIMENTO: Apenas, piscina, uma sala de jogos. Sem muita interação para as crianças. Vamos ser justos com alguns pontos positivos: a Pousada está em lugar muito lindo o passeio de barco, avistar os animais do Pantanal e as onças, salvou nosso passeio. Os funcionários tentam fazer a parte deles. Mas estão muito sobrecarregados. Possuem uma estrutura privilegiada, mais para melhorar o atendimento, precisam aumentar a quantidade de funcionários, capacitar os mesmos para atendimento.