Go elsewhere. If you wish to return an item online there is a 30 day cooling off period but purchasing from a store only results in an exchange or credit note with the latter having 6 month validity. If you're going to buy, buy online or preferably, from some other retailer until Warren James align their policies. The staff are supposed to advise you of this at point of sale apparently. In my case they didn't, what else are they not telling us?

I had a wonderful experience at Warren James thanks to Kathleen. She went above and beyond, taking the time to show me a variety of jewelry options, particularly different curbed chains. Her expertise and friendly demeanor made the whole process enjoyable. I am truly grateful for her assistance and will definitely be coming back thanks to her excellent service!

Loads of great stuff friendly staff very helpful fair price definitely worth a visit

Went to buy my hubby a replacement wedding ring for our 20th anniversary,( he lost the original) as a surprise, bought one, wrong size, swapped it for a bigger one after they rang round shops for me, on our anniversary, still too small, but they reordered a bigger one, i have so many different receipts, the girls in the preston store were amazing, nothing was too much trouble, even though i probably drove them mad, thank you so much.

Excellent service as always with friendly staff. Very good prices with a good choice of items. Well worth a visit.

Some great deals and nice sterling silver Jewellary.

My 19 year old son who has ASD, wanted to visit by himself to buy his girlfriend a Christmas present, and can I just say, a huge thank you for looking after him while is was choosing his gift, he said you was amazing and gave him advice and put him at ease..

Great, fantastic service! 😍