1/5 Shlomi M. 5 months ago on Google
(
The
first
message
on
a
website
)
The
hotel
is
of
a
very
reasonable
level,
the
pool
is
not
that
clean,
I
doubt
they
do
cleaning
and
water
tests
there,
we
had
to
leave
for
personal
reasons
and
we
were
assured
by
the
hotel
manager
that
he
would
refund
us
the
money
for
the
remaining
four
nights,
until
now
he
disclaims
responsibility
and
suddenly
claims
that
he
has
managers
who
have
to
approve
it,
what
That
was
not
discussed
at
first.
I
hope
he
gave
up
on
himself
quickly,
so
due
to
his
unreliability
I
will
not
recommend
this
hotel
(
An
email
message
that
was
sent
to
the
company
email,
and
has
not
been
answered
yet
10/26/20023
)
Hello,
On
10/16/2023
We
rented
a
room
from
you
at
Flokkas
Hotel
Apartments,
Protaras,
Cyprus
until
10/23/23.
The
hospitality
was
overall
good
but
unfortunately
we
had
to
leave
on
10/19/2023
for
personal
and
unexpected
reasons.
When
we
informed
the
hotel
manager
about
this,
he
replied
that
there
is
no
problem
leaving
early
and
that
they
would
refund
us
the
full
amount
for
the
remaining
nights,
he
asked
that
we
give
him
the
account/credit
number
so
that
he
could
refund,
so
we
left
the
hotel.
At
the
end
of
the
conversation
it's
was
agreed
with
him
that
the
next
day
on
10/20/23
he
would
come
to
the
hotel
himself
and
contact
us
in
order
to
transfer
the
remaining
difference
(280
euros)
to
us.
On
10/20/23
the
hotel
manager
did
not
contact
us
but
we
called
him.
he
in
response
disavowed
what
he
said
the
day
before
and
said
that
he
himself
is
not
the
owner
of
the
place
and
needs
the
approval
of
the
company
and
the
company
did
not
agree
to
the
refund.
After
we
demanded,
we
received
a
phone
number
of
the
"Company"
Miss
Anna,
but
the
phone
is
inactive
and
no
one
answers
there
(24651802)
On
Monday
we
called
him
again,
he
replied
that
he
would
look
into
the
matter
and
get
back
to
us
and
since
then
every
day
that
we
call
he
hangs
up
on
us
or
doesn't
answer.
We
ask
to
consider
our
situation,
it
is
a
situation
of
war
at
home
and
in
our
country
and
therefore
things
were
not
expected.
We
would
like
to
get
a
refund
for
the
days
we
did
not
sleep
in
the
hotel,
or
at
least
be
considered
and
refound
us
a
part
of
the
amount.
Thenk
you,
Shlomi
&
Giselle
malach
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