Costa Coffee on Reading Gate Retail Park is a tidy example of this coffee shop. Seating inside and out it is well situated to serve shoppers on the retail park. Inside the shop the main food and drinks rack is directly in front as you enter with the counter to the right. There is a nice bar along the main front window. Most seating is towards the rear of the shop and due to limited natural lighting the shop has a darker relaxed atmosphere. The staff were cheerful and polite when serving. This shop can get quite busy depending on the time you are here.

Nice and friendly staff. Quite place. And always nice coffee

At 17:23 today I witnessed the Asian manager speak dispicably to the staff here. Literally shouting at them and saying “go and get the brush NOW”. Her name begins with C. She is poison to your business, get rid

Costa coffee shops are all pretty much the same. So why did I bother to write this? Well, because of one young man behind the till. What a service hero. He’s selling coffee & snacks. His service job isn’t lost on him. Engaging. Cheery. Welcoming. Conversational. His personal approach made a difference to my day. Well done Ben.

The Costa Coffee ☕️ always have good coffee but, the cakes and sandwiches, most of them they have Palm oils and this oil are very bad to our human bodywork, plus cutting the Green Forest is a crime to humanity limiting the healthy future of the new generations.

Our boycott is over. The ridiculous van logo is I hopefully a lesson learnt. But, I always get good service from COSTA.

Had a lovely Costa cappuccino, the servers were very polite and looked happy which is always nice to see,,people happy in their workplace.

This was the cleanest Costa we've ever visited! Friendly staff and a full selection of products available.

Great location overall. Great quality and standards representing by team working there - Ben, Olivia, Hristiana and others. You feel truly welcome there every time you visit that location. I saw many Costa locations. Every location is diferent. Every team working there is different. However, this team here in the Reading Gate is the class on its own.

Firstly pulled up to the drive thru window, we were asked to wait a moment. Approx 10 minutes later the lady says ‘oh are you waiting to order?’. Afordered, we were handed a ‘cappuccino’ (picture included), the woman at the window spilled abit and then said ‘oh I’ll pop it in another cup’, she put the cup in another cup, then handed it to me out the window, the cup was so full she proceeded to spill some on her hand. The poor woman’s hand instantly got burnt, she held it together but came back 5 minutes later crying with her hand swollen and burnt. She should have been in hospital not back to work. Then another lady asked us what we actually ordered. The order was all incorrect, except the boiling cappuccino. So had to go through it all again, then they realised they overcharged me and had to refund an item. All in all we were in the drive thru for 30 minutes. 10 minutes after leavening the ‘cappuccino’ was still way to hot to drink, as you can see from the photo, and was undrinkable and had to be thrown away. Honestly the worst customer service I have ever experienced and the poor lady with the burnt hand, I really hope she’s ok and gets a better job we’re she’s not treated like a victim of slave labour.

Staff are great, I hadn’t been here for a year and the barista remembered my order, these little things matter.

So the working fella after the soda is was hot the bottle and I was asking him nice for a glass with some ice 🧊...Is was charging me 50pp for 3&4 cubes of ice ....So long costa is not for me anymore....Shame

Chami the barrista made me an amazing coffee! Great customer service, amazing happy woman! I could feel the love through the coffee :)

Wanted to try out the new Terry's chocolate orange hot chocolate and can't say I was disappointed. My first time ever using a Costa and the staff were very friendly and welcoming

Clean, good service and my favourite coffee go too.

Loved them! I got a fantastic double espresso and lots of smiles from the stuff! :)

Quick, polite service from efficient staff. All clean and no food items out of stock. It was pleasantly cool on a sunny day. Plenty of parking if you turn right at the retail park's roundabout.

Went in shortly before closing. The two young ladies were lovely. Didn't feel rush at all.

Very friendly and helpful staff. Quick service. Pleasant atmosphere.

The manager is fantastic, laughed at my drink choice white hot chocolate soya with mint syrup shot. She made it perfectly. Great friends staff and when regularly going in there knew our orders. A great Costa coffee shop.

Coffee was fine but a 3 hr chat got me a parking ticket. The signs were not clear and the point is to stop people taking advantage of the free parking which I most certainly wasn’t doing.

Staff in general are an absolute pleasure to talk to but a special shout-out to store manager Chami and Ben who have both absolutely restored my faith & custom in Costa following terrible experiences at another nearby Costa store. Chami and Ben take the time to talk, get to know the customer & their preferences which is fantastic! A true asset to your business. More Chami’s & Ben’s in your stores please 🙏