3/5 Elena Y. 1 year ago on Google
I
stayed
here
with
my
family
last
month
when
we
were
in
town
for
my
son's
wedding.
I
ordered
a
large
room,
then
received
a
message
that
we
were
getting
an
upgrade.
I
thought
this
would
be
a
good
thing,
but
be
careful!!
The
room
was
big,
but
very
claustrophobic
and
dark
since
there
was
only
one
small
skylight,
no
other
windows
at
all!
There
were
a
few
other
issues
as
well:
the
duvets
were
too
small
for
the
quilts
(we
are
not
sure
if
they
were
cleaned),
the
water
in
the
shower
drain
was
backing
up,
and
the
thermostat
did
not
work
properly!
We
did
complain
about
the
thermostat
because
our
room
got
so
hot,
especially
with
just
one
small
skylight.
Surprise,
surprise
they
were
able
to
at
least
fix
that
from
their
side!
But
breakfast
was
great,
everything
was
delicious
and
there
were
many
options
to
choose
from.
The
reception
desk
staff
also
could
have
been
more
welcoming
and
smile
at
least
once
or
twice.
Overall,
even
though
the
hotel
is
rated
4
stars,
I
would
not
say
it
was
a
real
4
star
experience
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