Absolutely stunning Four Seasons hotel. Love the fact it’s quite low key, almost has a boutique feel. Room was outstanding with probably the best view I’ve ever had in a San Francisco accommodation. On-site restaurant is also really very good, took breakfast and dinner here and neither disappointed. Will 100% use this hotel in the future whilst in San Francisco.

Lackluster. Stayed in a Deluxe City View room on the 47th floor for my final night in San Francisco on a corporate relocation. This Four Seasons is primarily about the views. Otherwise, it's a pretty standard hotel of it's category. Nice enough but not particularly exceptional. Staff are pleasant when present. I was otherwise underwhelmed overall with this Four Seasons experience. A bedside power outlet didn't seem to work. Even a modern Grand Hyatt would have central electronic control of curtains and lighting. Hotel still operating in safe mode - no restaurant or bar, limited options, room service only. The room service menu appeared uninspired, was not at all interesting nor create confidence in an appealing culinary experience, so we opted to leave to find food instead, which was a shame. I strongly considered a higher rate room or suite, but am glad I didn't. I really wanted a compelling reason to spend more time and money within the property, but views aside it simply did not present the opportunity. This Four Seasons felt as though it were being only half operated and the primary amenity being the view. Long elevator waits as the hotel occupancy increased. One of the elevators sounds like it hits a bird on the way down every time. Just listen for it. Night time staffing is low, if you're returning in the evening you may as well be returning to any hotel, you wouldn't be able to tell the difference (no doorman, etc). Had to get my own lobby and car door on evening departure and return. It's hard to complain given the privilege that comes with being able to stay at Four Seasons - but I wouldn't go out of my way to stay at this particularly unremarkable Four Seasons again.

An absolute gem: luxurious exquisite experience from start to finish. Upon arrival the staff offered a room update and a full list of welcome gifts (breakfast and dinner vouchers). The room on the 45th floor was well decorated, spotlessly cleaned and had all the essentials for a stay in the city. It was a very memorable experience, staff made sure we are treated with ultimate care and respect. “Cherry on the cake” was an incredible breakfast: still craving those buttermilk banana pancakes and a light balanced oatmeal. Thank you to the staff for your attention to details, it’s an achievement to keeping the standard of 5* hotel in San Francisco!

A hotel experience to model (and probably ruin) all other hotel experiences after. This place is pure class, and staffers like Rosemary and Jorge and so many others, make this place a delight. And if you want to make your delight pop even more? I strongly recommend a sky-view room. *chefs kiss*

As usual, the Four Seasons never disappoint. Finally a place where there is a real sense of service. Rooms are impeccable. We had a suite with the view on the bay and the bridge, it was stunning (albeit weather remained foggy the whole stay). The staff is very competent, has the attention to details you expect and is genuinely nice and welcoming.

There isn't a comparison to the excellence that we have experienced with the staff during our stay. From the moment driving up, the valet was immediately there welcoming us and taking care of check-in. We unfortunately only had one day in san francisco and had quite a task to try to experience as much as possible with the time constraints. The concierge took care of that for us. We were given a route and a few suggestions that helped us explore and remove the stress of planning. The room was impeccable and well appointed with a grand view of the bay. When we come back, there isn't a question of where we will be choosing to rest. My reference point of a great stay has been set here.

Staff was very friendly! They greet you all the time. My room was fantastic! Great view from the 48th floor. I’ll try to book this hotel again next year for the Dreamforce Conference.

I cannot recommend this hotel more! The rooms are beautiful with amazing views. The staff is beyond professional and accommodating. They greeted me by name on every entrance and exit and they knew all the great places to visit and eat. The valet always had my car up very quickly and often left me a water in the car so I always had some each time I left the hotel. The location is central to everything you would want to do within the city so you don’t have to rent a car if you don’t want to. If you are looking for a place to stay in San Francisco, look no further and book here now. You won’t regret it!

Traveled around the world and this has got to be one of my favourite hotels ever. The staff are so friendly, the room was so clean, the views of the city are incredible and service is just overall top notch because they pay attention to details and client needs. 10 stars!

Wonderful experience staying the weekend here recently. The staff was spot on with everything. Restaurant in house was delicious and the breakfast rivaled other local spots. Drinks were refreshing but nothing that blew me away there. The rooms were spotless and had wonderful showers. Great views!

Has the feel of a small boutique hotel, staff is friendly and attentive. The ding of a star is for the lack of quality food, the restaurant downstairs is far from what you’d expect. Beautiful views of the city, you’re in the clouds! Doorman, Valet, Concierge all awesome.

Amazing views, expensive but not ridiculous prices, tremendously friendly and kind service staff, no on site massage or spa treatment. As of January 2023, I had accidentally booked this newer Four Seasons location rather than the original location in San Francisco. The views are astonishing, stupendous, whichever word you like from the thesaurus. The staff are polite and kind and truly make you wonder if you walked out of the bustling streets of SF and into a fairy tale. The room was tremendously comfortable and I did not stay in the fancier suites. The bathroom was decadent, only wish they had bidet options as toilet paper is slightly lower quality. The only true downsides appear when you compare it with the original location. Spa services are available, but need to be scheduled. Unfortunately, I was unable to find a working time but if the staff of the hotel overall is any clue then I'm sure the spa experience would be amazing as well. The price is high, without a doubt, and with the forecasted economic roughness at least for the beginning of 2023, it may not remain economically an option for many Four Seasons fans. However, if you can afford it, it is without a doubt worth it for the views and quality of staff alone, especially if you have children old enough to appreciate said views and staff. Honestly, if this had been the original Four Seasons San Francisco location, it would have gotten all stars because even the lack of the on site luxury amenities doesn't quite detract from the stunning views and friendly staff experience.

An exquisite hotel with excellent, quiet, gracious, unpretentious service, located on the top ten floors of the building. It is perfectly located to get everywhere easily. The quality of service is definitely Four Seasons and I look forward to my return.

Only stayed a single night but it made its way into being a favorite among the Four Seasons locations I've been to. Everyone I met was very friendly and naturally personable. In-room dining was exceptional, and customer care was bulletproof: a beverage was out of stock, but the room service attendant profusely apologized and went all the way down to the restaurant to get me a suitable replacement. All the furniture was thoughtfully arranged, and the facilities were carefully cleaned + meticulously maintained. This place feels nice, looks nice, and smells nice. And the great staff top it all off! Excellent stay and will stay again!

Location worked for my needs. Service was below other 5 star hotels. It wasn't bad by any stretch of the imagination, but I've enjoyed more specialized service and had expected more than a good stay from the 4 seasons. Rooms are clean. The kitchen was always empty, and I saw a few minor violations on the wall so do with that with you will. They had a persistent issue with the elevators while we were there which caused some minor delays.

Our stay at The Four Seasons Hotel at Embarcadero was flawless. Location was great, close to many attractions in the city and in a relatively safer/better area of SF downtown. From the time we checked in to check out. Staff were all friendly, polite and accommodating to all of our requests. I recommend rooms with bay to bay, panoramic view and a higher floor. Views are incredible. I got exactly what I was looking for when I booked. Room was luxurious and more than what I expected. Bedding was comfy and amenities were excellent. Housekeeping staff were all excellent, professional, detail oriented and will make up your room twice a day. We tried in-room dining as well and it was fresh, hot, presented nicely and cooked well. Gym was clean, well equipped and spacious. Definitely will try to book the Four seasons for my next stay.

service was exceptional except in the bar/restaurant, which was horrendous. However, front desk, bellmen, room service & all other staff throughout the hotel were excellent. rooms have spectaular views, nicely furnished & well appointed.

This hotel is amazing. From check in to check out, there is nothing to be faulted. Check in was easy and the staff very friendly and helpful. The room was amazing. We had a corner room with views of the Bay Bridge and (at an angle) the Golden Gate Bridge (when not covered by Fog). The room was spacious and well served. The TV big with plenty of channels and casting services. Water, tea and coffee was complementary and the water was topped up twice a day. The views from the observation corridors were phenomenal. We did not try the bar or restaurant as the food and drink was beyond our budget but we did bring in food from local restaurants and ate in our room. Our sheets and towels were replaced frequently. The gym is well stocked with equipment and water. Reception is covered all day and the doorstaff are incredibly helpful, knowledgeable and polite. The check out process was painless and the final bill was what we were expecting. If we come back to San Francisco then we will definitely stay here again. Thank you for a fantastic stay.

Our Stay at Four Seasons was absolutely perfect!!! Gabriela at Front desk was very helpful and courteous. The bedding was amazingly comfortable. Surprisingly they call you by your name everytime they see you ... 🙂 can't wait to come back...

I loved my stay there so much. It was my first time but we for sure will be back. Before I booked I had a long chat with Brad Mumford. I requested the room with the best view in my budget and he made sure to give us a gorgeous suite. We were there for my Husband's Birthday and felt very special. There was a cute little treat waiting for us in the room also. Everything was beautiful. The service, front desk, Vallet parking and specially Brad. You def have an awesome team. I don't think we will stay anywhere else if we ever stay in the city again.

Every time I visit a Four Seasons property, it is such a special experience. I have stayed in countless five star hotels all over the world, one thing that always sets apart Four Seasons from the rest of the hotels is their top notch service. I was quite pleased with my room, everything was as visually appealing as it was comfortable. I think this property has some of the best views of San Francisco that I've ever seen. Will definitely be back.