Mrs manager refused to allow our babysitter to stay in the room during the day and watch our newborn daughter without additional charges, which varied by the hour, while my wife and I had booked a hiking tour of Tayrona. The manager also felt the need to argue this fact with my wife after 9pm once we had settled in for the night. It appears to me that the fact I used an online booking service which offered a good rate is the reason we had been treated so poorly as Mrs manager kept repeating the fact that we got a low rate online. In our opinion a hotel catering to tourists should be more accommodating of their guests needs, especially families with small children. Santa Marta is a very nice destination it's too bad this incident left us with such a negative impression.

I had one of the best rooms in the hotel. Which is just above the central hotel aircon. 24 hours of horible noise. Do not recomend even to the enemies.

This is a great hotel. The rooms are very clean (the cleaning ladies do an amazing work), the staff is friendly and attentive, and the AC works wonders. Two things I do have to say, however, is that double beds are not very comfortable. The matresses are quite hard and not in a good way. You might get used to it but they're still not very nice. Single beds are okay, though. Another things I didn't like is the fact that rooms do not have a small fridge to keep water cold. Bottled water goes up to room temperature in a matter of minutes, and even though it's still refreshing, nothing beats cold water if you wake up in the middle of the night. All in all this is a great hotel and I still recommend it!

The hotel is nothing like the pictures. The location is good but that’s about the only thing. We booked one double room, got a room with a rather small “Double” bed and two bunkbeds! The WiFi connection is really bad. The furniture is dirty. The room has two towels and no other towels in the bathroom (like a hand towel). There is a small fridge in the room which needs to be plugged in but it’s not entirely clean. One of the lights in our room doesn’t work. Also the phone doesn’t work. The walls are super thin! My husband was not feeling well when we arrived and I couldn’t phone the reception to get a glass so he could take a pill! Ofc there is no mini bar for the water so we were looking for tap water from the bathroom anyway. I asked maintenance lady for a glass and she told me maybe in the restaurant they could help me. We will definitely not gonna be coming back! Not recommended!

Such nice hotel, the staff is very kind and willing to help at any time. It's well located, close to the beach and the rooms are very comfortable

Good place to stay, except for the hot running water which is only available if u pay an20000 fee for this premium commodity... Gilberto at the front desk was great, super friendly and helpful!!

The food is incredible!! Thanks for a wonderful lunch

It's really nice for 3 star hotel. Pitty I wasn't able to find any person speaking English there.

No pool, basic continental breakfast, friendly staff

I like this place and keep coming back. There are lots of new options in the area but I get treated right here so it's my go to in Rodadero 👍