1/5 Catalin A. 8 months ago on Google • 5 reviews
Dear
Orange
Team,
I
am
writing
this
letter
to
express
my
deep
disappointment
following
my
recent
experience
with
your
company
and
my
attempt
to
use
the
Orange
app.
I
had
the
opportunity
to
call
Orange
representatives
for
support
and
was
saddened
to
find
that
they
did
not
pay
due
attention
and
did
not
show
themselves
as
professionals
in
the
performance
of
their
duties.
I
felt
that
the
indifference
and
lack
of
clear
answers
made
me
feel
neglected
as
a
customer
as
there
seemed
to
be
no
real
concern
for
my
needs
and
concerns.
As
a
loyal
customer,
I
would
have
expected
my
experience
with
Orange
to
be
a
satisfactory
one
and
to
meet
a
team
of
well-trained
representatives
eager
to
help.
My
need
for
support
and
guidance
was
ignored
in
the
process
of
interacting
with
your
company.
Accordingly,
I
would
like
to
offer
you
some
constructive
suggestions
to
improve
your
services
and
provide
a
more
pleasant
and
efficient
user
experience:
1.
Provide
more
attentive
and
responsive
customer
service
that
shows
a
genuine
interest
in
solving
customer
needs
and
problems.
2.
Ensure
more
transparent
and
effective
communication
with
customers,
providing
quick
responses
and
appropriate
solutions
to
reported
problems.
I
sincerely
hope
that
you
will
take
these
suggestions
into
consideration
and
act
to
remedy
the
issues
raised.
As
a
customer,
I
want
to
see
that
Orange
is
indeed
a
reliable
service
provider
and
is
committed
to
providing
excellent
support
and
a
smooth
user
experience.
Thank
you
for
your
attention
and
I
hope
you
will
take
steps
to
improve
your
services.
I
look
forward
to
finding
that
dedicated
team
at
Orange,
who
are
committed
to
providing
a
great
customer
experience.
1 person found this review helpful 👍
