Overall, it is the worst experience I've ever had from a hotel in Singapore. The staffs are very rude toward us and their service quality is very low. The hotel room needs to be renovated because the bathroom walls are leaking. Moreover, there are a lot of dusts in the TV. This hotel is overpriced and the quality that they offer to their customers don't fit the price. Definetely will not stay in this hotel again.

Love the location! Just a short walk to both Somerset and Orchard, so you have lots of options in terms of food, shopping and activities. If you have been to White Rose Cafe, you will know and expect the breakfast to be good. They so change up some items, so it’s not repetitive. The room is very spacious and clean. However, it is dated, especially the toilet. Its very obvious when you reach the lift landing to the rooms. Also, it’s been very long since I had a shampoo conditioner combination. Regretted not bringing my own toiletries.

We stayed at York Hotel for 3 nights and we had an amazing time here. This is just a few things that we loved in the hotel: * Our room was the Cabanas in front of the swimming pool and was spacious, comfortable and clean. * All the staff was very professional, nice and kind. * All amenities well cleaned and very pleasant (pool, gym, restaurant and lobby). * Perfect location near Orchard Road close to bus stop and MRT and plenty of Shopping Malls. * Loved the fact we had towels (gym and pool) and complementary water at the gym and room. * The breakfast was delicious with many options. Overall we had a fantastic experience! We couldn't recomend more staying at this hotel.

Very near major shopping areas in Orchard. Hotel itself was a bit old, but still ok. Service was good, staff was polite unlike some other reviews here. Room got upgraded to a bigger room. Cleanliness wise is not bad, got free drinks also. Parking's free.

Hotel was ok, small toilet and sad pool but the rest ok. There were many restrictions. If you're thinking of hosting a bday party here, do not. Max occupancy of room is only 3-4 and they don't allow more than 1 visitor and are absolute d*cks about it. They'll also check every single person who enters. Terrible service. Staff weren't rude to our faces but their politeness felt spiteful.

A great breakfast buffet. The 8th floor room had a lot of ants (a hazard of tropical countries). An older hotel. The refrigerator did not keep anything cold. Wonderful staff. Good location, although a pricey locale.

We arrived around 12 am. The staff was polite and helpful. They even permitted my request for a late checkout just in time for my flight I loved that they have all the travel necessities. Great value for money. I loved the bed too. I slept and relaxed very well. . Downside is they dont offer airport transfer or book a cab for you. The location is very near high end shopping malls. The neighborhood is also quiet.

The hotel is clean and tidy. The staff are also very nice. The room I got was huge. There is plenty of space for luggage. I was worried about the towels but don't worried about it because they got it. I've been looking for dressing room for a minute but I found it at last xd. It is indeed a nice hotel, I just picked it randomly from pickerwheel. Really worth it.

This hotel might have a minor issue being a little bit set back from the main part of the city, but the area is nice enough and quiet. The room was huge, plenty of space for a family of 4 to spread out. The beds were comfortable, the room was kept very neat and clean by the staff. The pool was a good size and worth a dip in the heat of the day. I would recommend this hotel as a cost effective location to enjoy a good stay in Singapore.

York is a hotel that is well-known for its prime location and does not rely on creating a unique atmosphere or selling points to attract guests. Although I had a decent room, I had an issue with the shower handle, which was broken. However, the hotel staff promptly fixed the handle the very next day after I reported it. The spring bed was old & springy, however it had clean sheets. Every day the housekeeping would always clean the room and refresh new towels as I requested. It was an OK stay, nothing special in a way that would make a guest blown away by their service or facility.

Good rooms with a wide spread for breakfast buffet. The interconnecting rooms came with requested cot. Good amenities with close proximity to Orchard. Staff were hospitable and honest. They helped find lost items for us.

The hotel was extremely clean, and the staff provided great service. Its location was very convenient to walk directly onto Orchard Road. Getting to public transportation such as the bus stop and the train station was also very quick and easy. There are multiple malls around for shopping and to grab a quick bite. The hotel also provided us with a crib for our baby (14mo) for safe sleeping. We thoroughly enjoyed our stay.

An hotel that I remember from my Singapore trips back in the 1980's. Now, in dire need of renovation. One only has to look up at the York hotel from its outside swimming pool to see the state of the paintwork of the main building. The staff do their best and are attentive and friendly. The White Rose Cafe restaurant serves authentic Asian cuisine, but during our week at the hotel hardly any guests were having dinner there. We ate at the White Rose one evening and were the only guests dining (we could have a long chat with the restaurant staff). It has very little ambiance apart from the view of the chef preparing your meal. The barren tables really could use a tablecloth to brighten them up. Unfortunately, the major problem for us were the other guests. The hotel seems to be mainly frequented by tour groups from mainland China. We had one of the cabanas adjacent to the pool and were disturbed very early in the mornings by families with screeching children in the pool. It was also quite disgusting to swim next to people clearing their throat and spitting into the water. Breakfast with these tour groups meant a fight to grab the remains of the food available. Often we came to breakfast to find no fruit, yoghurts, butter, hardly any bread and very little left of the hot western breakfast (bacon/hash browns). We asked the staff to refill, but either nothing came or it disappeared again in a flash. The staff could not replenish it fast enough. Other points that I must make is the truly absurd cost of the laundry. We paid SGD 255 (EUR 175!!) for the standard/economy laundry service of 28 items (7 items per person, with many t-shirts, socks and underwear included). Nowhere have I ever paid so much. It would have been almost cheaper to have thrown the clothes away and re-purchase everything! And, if you're bringing AC adaptors with you, the rooms do not have the standard UK-type Singapore plugs. The fittings are plug type M (3 round pins with very small plugs). A maintenance man had to come to our room and lay an extension block with cables along the floor in order that we could charge phones and use other appliances using the standard Singapore adaptors that we had brought with us. The hotel's close proximity to Scotts and Orchard Road (a 5-minute walk to Far East Plaza out the back of the hotel) is its major selling point. Currently, the York Hotel is extremely overpriced with poor value for money. Due to the ill-mannered tour groups who seem to spend all day standing in the hotel pool and hogging the buffet breakfast, I really cannot recommend it for a pleasant stay. So, sadly, an older hotel that has really seen its day.

Last weekend we spent a long relaxing weekend at the York. Great location, quiet but minutes from everything. Large rooms, very comfortable bed, very warm and welcoming staff… many of whom have been here for decades. That in itself says something. Excellent housekeeping so our room was kept clean and tidy just as my wife likes it! Wonderful, fattening (🤣) breakfast started every morning. I especially liked their coffee machines- ground a robots mix of beans every cup. Highly recommend this hotel… 👍👍👍👍👍

Stayed here twice within the past 3 yrs. Always very clean/comfortable with pleasant staff. Food is excellent at the cafe including the buffet breakfast!

Overall Good experience. Good location if you want to stay closer to orchid street which is a shopping hub. Orchid street has lots of malls to shop from. The York hotel is very close to orchid street and you can walk it up. Lots of restaurants nearby.

I stayed in the deluxe room for 3 people, the room is surely spacious for sg hotel standard. The bed is quite comfortable, and the bathroom had a bathtub. Although York is an old hotel, they are still in good shape. Orchard is only a walking distance, but when you want to go back to the hotel, the road is a bit challenging. But i still manage to push a wheelchair going back to the hotel, with some effort. Although the way back is quite exercising, when I get back to the room, it feels like nothing cause the room is that comfortable. And they have a lift from the road to the lobby that makes it easier for wheelchairs or if you have big luggage.

I stayed for 5 days. breakfast was very good. I liked the location of the hotel, 10 minutes walking distance from the metro. The location of the hotel was very reliable. I felt very safe even when I went out at midnight. Get out on the famous orchid road, close. very good price performance. only the bathroom could be renewed a bit

This hotel is brilliant from what I’ve been looking for. It’s spacious, comfy bed, and a good view. But there are some problems like: -Air vents are dirty especially in the bathroom. -The place of the hotel is too hilly. -The charging port isn’t enough. -Doesn’t include breakfast. Honestly it’s just a small problem but everything is just fine. It’s a great place to stay especially when they have good services. But overall this place is perfect.

Not a 4 star hotel as advertised. I’ve stayed at better 3 star hotels in Bali. Everything was old. It hasn’t been renovated since the 90’s. All the décor and paint is old and peeling. The laminate cupboards, sink, bathtub/bathroom, had old stains and mold and was peeling apart. The hallways also had damage. The gym had 2 treadmills a cross trainer and a rusty old multi-purpose resistance weight gym people buy for home gyms. The pool was about the same size as the pool at my house. The whole thing reeked of ‘owner charging people 4 star rates, not spending any money on upkeep and pocketing a fortune’. If it was cheaper it would be good purely for the location. I would never recommend at the rates they charge I wud go elsewhere.

3 stars. Was clean, staff were friendly and helpful, food was ok. The place felt very soulless, there was very little decor throughout, no wall hangings, photos or paintings (might be cultural?). I did get upgraded to a larger room which was nice, and although there was a problem with the bedside lamp, that got fixed pretty quickly. Internet was good and fairly stable and fast, no problems with what's app video calling. Even though there seemed to be quite a lot of guests, it was pretty quiet. I never had to share the elevator with anyone!

I am upset with the fact that I wasn't able to have more than 2 people to stay in the hotel with me due to the heightened covid period. However, this is not the fault of the hotel, therefore, I am still giving 4 stars as the room and atmosphere is good. However, the food was pretty basic for the price we paid, which was slightly disappointing.

The location is superb, especially if you Have yo accompany your dearest to the hospital. Yet, it is also close to the main road in which you can do shopping til you drop

We went to York hotel with a slight hesitation reading mixed reviews! But it was truly value for money! The staff and service is very prompt ! The hotel is clean and the beds are super comfortable ! We were lucky to have an upgrade to king bed and rooms with a bath tub! Rooms are warm and super clean ! The breakfast was great that came with the package and the location is so very good. Few min walk to orchard and all bus and MRT connectivity. We did not use the pool so can’t comment on that! But overall a good stay! You can go there without any inhibitions!

Had a very pleasant stay at York Hotel. Excellent service from the front desk - Sophie was super helpful with the room selection and check out. The room was a good size and quiet too.

Stayed here in March and was great. Rooms were big and clean, check in and out process was extremely fast and service was good. Just a slightly longer walk to the MRT or bus stop but that's still quite ok

Very well trained customer service. Fast check in and got complimentary breakfast ! Kids enjoyed the stay! Thanks for the top service

I was here for an event in the function rooms. So this review is strictly for that. First, parking is ample and easy access right next to the main door. Getting to the functions rooms is easy as well as they're on the main floor. The event rooms seem rather small and old fashioned. A bit worn and the carpet unfortunately smells. Washrooms are nice and clean though! I used to come here a long time ago for the Penang Hawker buffet. But the place hasn't aged well. Sad.

Nice hotel but rooms are rather small. Nice location near Mount Elizabeth hospital and Orchard road shopping belt. Check out chipped paint on the outside of the hotel in the photo.

We book the seminar room. Everything was perfect. The banquet manager and staff went the extra mile to make our meeting went so splendidly. Thank you . Will be there again on the 13/5 for another event .

Though, I see more negative reviews here, I found this place good for tourists. We were family of 3, stayed in one big room. Room was neat & clean, room service was Ok. 2 MRT Bus stops are approx 7 mins walk, from these 2 MRTs stops, almost each tourist spot of Singapore was reachable in Max 30 to 40 minutes. Hotel is in peaceful area, gives nice feeling of Singapore. I had booked through MMT and didn't experience any hassle.

Rooms were sufficiently clean and well-equipped but the underside of beds were not cleaned if you are intending to put the beds together. Service was good as the staff took bits of extra effort like highlighting previous experiences, handling food delivery options well, etc. One downside would be the lack of shelter for guests who are not driving.

Very far and nothing in the near by location. It looks more residential area than tourist. Totally you have to depend on taxi. Room bath area is bathtub which is higher than usual. I am 5 ft and with great difficulty I managed. But my mom couldn’t as she is 75 year old . I informed this to reception, they said will get back on this and for 3 days they never asked how we are managing. Infact I took my mother in wheelchair to swimming pool bathing area everyday and she took bath there . Ridiculous service by the people. Coffee was always cold in breakfast area . All items Chinese though there were many Indian guests. Breakfast time is till 10.30 am but by 10.15am they start clearing it . Big hotel big buffet but small minded staffs . I objected for it saying eating 10.30 am is every guests right . After 10 o’clock dinning hall is so noisy because of this clearing process . They make people feel as if guests are eating for free . I have never seen such bad service anywhere

Well situated hotel short walk to Scott’s rd and orchard rd , friendly staff rooms kept clean, lots of bottled water loved it !

Going for their Penang Hawker food fare, which only have 2 to 3 times a year. There are 13 to 14 different dishes at 10 store counters, so many good hawker food gather together in one place, save a lot of time to travel to varies places in Penang. Usually when I was in Penang, I would not go to these stores there, the traveling time and parking hustle will just stop me from going to places, there I was so impressed and happy to be able to get so many delicious food at once. Love the Penang char kway tiao, really yummy. Laksa, prawn noodle, roti chanai, and many more are truly authentic. Hope can have Penang white curry noodle. It held at the cafeteria, glad to see the familiar server's faces.

Customer review is very important, so that the hotel can fix what is not satisfactory and still maintain what is already good. I stayed for 1 night (c/i 16 Aug , c/o 17 Aug 2023). The front office staff not friendly, but the housekeeping staff all smiled and greeted me very well. Yes, the hotel has a good location because nearby Mount E hospital.

Excellent service. We had checked out and we thought we left out passports at hotel. We called and were freaking out they were very helpful and looked at cctv cameras. They saw us get into a taxi. They called the number plate and got the taxi to come back and drop the passports off for us. While we waited they gave us lollies and water! They were so helpful and sorted it all out for us! Davidson was the man that helped us he was amazing! They also let us use there phones so we could call the airlines!! 🫶🏽🩷🩷🩷definitely stay here the rooms where great and staff look after you well!!

Great breakfast, lots of western breakfast options!! Large rooms for Singapore standards, beautiful wall paper. Great location. The check in time a bit long, I believe they hat some kind of problem in the system.

A quiet hotel tucked off Orchard Road. It's not very near the MRT, but it's still walkable if you're not in a hurry. The building looks dated from the outside, but the room is clean and tidy. Staffs are helpful and friendly.

One of the oldest hotels around which means good quiet rooms and the location can’t be beat. It’s just a short walk to Scotts Road for that price bracket the hotel is a high standard that’s highly recommended.

I had my wedding banquet recently. Room was great as it was super huge. I was able to do my gate crash in the room. Food was good too! A lot of guests liked it. A shoutout to Su Wei, assistant banquet manager, he did such a good job in assisting us for the banquet and for helping me with my dress. His service was fantastic. Danice, our coordinator, did a great job in meeting our everchanging needs. Thank you both!

Awesome stay. Just off of Orchard where it’s quiet. Two story one bedroom, super clean, great staff. AC was super cold though🤣. Much needed in that Singapore heat upon coming from outdoors. Nice pool, great breakfast.

We had a truly remarkable and wonderful wedding experience at York Hotel. The atmosphere was vibrant, and the wedding banquet far exceeded our expectations. We felt comfortable with our stay at York Hotel suite, especially after a long wedding day. The service offered to us is excellent and the managers will not hesitate to extend the hospitality to ensure that our wedding ceremony goes through smoothly and that we felt less stressful from all the hustle. Kudos to Su Wei and his team for going the extra steps, and making sure the guests and us have a memorable experience at York Hotel. Lastly, we are grateful to have our wedding manager Danice, to help oversee the preparation for our wedding banquet and answered our many queries. We love how our wedding at York Hotel and hopefully we can revisit again for our many anniversaries to come.

This hotel is convenient. May be the only advantage, it s really old fashion and sad design. But it s clean and the prices are not too expensive , so you get what you pay for, but no more... Philippe

York Hotel is listed at at Orchard Road. Well, technically it is. You just have to walk down a gentle slope, past Mt Elizabeth hospital, and through Paragon shopping centre to get to the main shopping belt. Honestly it is not that far, about 250 metres probably. The hotel lobby is clean and spacious, with white and pastel colours giving it a pleasant look. The staffs are friendly and efficient as expected from a 4 star establishment. I was in a deluxe room so it was rather spacious. However, even with so much space, the hotel chose to left it bare rather than putting in some furniture or decor, leaving it pretty plain and less functional than it has the potential to be. The room furnishings looks rather dated but acceptable. One issue that surprises me was that my toilet door cannot be closed. I guess it was out of alignment but I didn't complain about it. The TV has some HBO channel but the picture was quite fuzzy and I really expected better. I think the TV, although a flatscreen design, has seen better years. So my verdict is; the location is ok but the hotel can do better with its rooms that is on need of refurbishment to keep up with the times.

Spacious, very spacious. Amenities are basic and bathroom fixtures are quite worn out. Room is reasonably clean. Beds are comfortable. Two minutes stroll to Paragon Orchard. Actually a good place to slow down and disconnect. Buffet breakfast included egg omelets, roti prata, fish porridge, chicken noodle soup and small assortment of dim sum. Kudos to all service staff who were patient and responsive, especially the trainees behind the buffet table (good job guys).

Nice hotel. Looks newly renovated. Good WiFi. Great location. Reasonable price. What's not to love?

Check-in was easy and smooth. Friendly staffs. Clean and very spacious rooms. Took the room with bath tub, was surprised by a separate standing shower in the toilet as well. Good experience, will definitely come back to stay again.

Room was OK, pretty spacious with a bathtub. I requested for a room on high floor and quiet area but unfortunately was given one on low floor facing the pool. There was a half consumed drink in the room not removed by housekeeping. Wall was thin n u can hear the person's next door clapping or the clinking sound of the spoon in his cup. Expected better of this hotel, was a bit disappointed.

Fast check-in, staffs friendly and accommodating

I booked a superior room for my girlfriend birthday, it is a quite nice experience at there. Very nice receiption service, friendly and polite. They can accept all my request. Environmental is quite and comfortable to stay. Room is very clean and clear, have bathtub inside. View from room also very good. A good trip for family or celebration. 10min walk from Somerset mrt.

The size of the rooms is quite large and the lunch and dinner sets are very worth it. Food is delicious. Just hoping they clean the back of the toilet bowl though.

Really enjoyed our 2 night stay at York hotel. Room was so big and spacious. Food at cafe was delicious. Pool is warm and nice. Front desk counter service for check in was very fast and the staff were very friendly and helpful. A short 5 mins walk to nearby food and shopping. As the hotel is not brand new, minor improvements can be made such as to the shower head which doesn't dispense out too much water and has intermittent hot and cold burst of water, power sockets which are a bit out of place and cannot plug in well. I recommend bringing an extension cord and multi plug for your hotel stay. Nevertheless, it still a 5 stars from me and we would love to stay in York hotel again.

There's a staff who serve me call Rosemary Chua, her service that she provide was beyond of what I've always expected at hotel. I extended my stay cause the environment was too comfy and surrounding was quite convenient too. Will recommend to others.

Location not as fantastic! To walk over to far east plaza isn't a breeze as i expected! Hotel supply a funny non popular toothpaste that already harden; when i press to use; it just shoot out into the sink! gosh! for a rated good hotel i m really disappointed! The breakfast is not too bad though; except for the fried mee that is so soggy i feel is overnight food!

Don't forget to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking a stay. This website will compare thousands of booking websites and typically will have prices a lot cheaper than others! You're welcome :)! This hotel is one of the most well known in the area. I have been coming here for a long time. If you choose this place you definitely won't be let down. There's a staff who serve me call Rosemary Chua, her service that she provide was beyond of what I've always expected at hotel. I extended my stay cause the environment was too comfy and surrounding was quite convenient too. Will recommend to others.

York Hotel Singapore, has served me well during my stay. I could say this is one of the best go to hotels for stay cations! Be it for couples or families. The front desk staff was professional, attentive and accommodating to my needs. Queue for check ins is fast. Rooms are very clean and spacious. Comfortable and clean beds too! Good amenities and facilities. Excellent service quality indeed! Would revisit again! Recommend to all👍🏻👍🏻

Overall, I really enjoyed my stay here. Spacious room and hotel in general, with a bathtub in the bathroom. The staff were all very friendly and location is fantastic. The only minor complain I have is that the cleaning staff threw way some of our facial cleansing productions on day 2 of our stay, probably thought we were done with it even though we had put them aside nicely. But other than that, it was a very pleasant stay!

Wanted a place with a bathtub and they still have one :) room and toilet was clean. Provided Toothbrush and tiny soap/shampoo but no combs x2 1Litter bottles. x3 cups x2 towels x1 fruit platter There is temperature control lowest is 19 Breakfast you pick from a list as many as you want so still a buffet.

Great location for mall and Mount Elizabeth Hospital visits. Lobby is large and clean. Great value for the expense.

Very strategically located. Rooms were old, need to be upgraded for sure, very generous with mineral water though.

Penang Hawker Festival is back! Love this event but it was so busy. Lots of queues for certain dishes but seemed to move quickly

Nice Room,Clean..Nice Cleaning Service At 11 floor..dont know Her name..so far Good Hotel😍

Well maintained despite property age and great service at the Penang street foodfare buffet. Penang food was yummy and will go back again.

Excellent place to stay..highly recommended

Read a fair amount of mixed reviews on this place. Decided to get a first hand experience and it did not disappoint. Stayed for a week. Food is decent, the room is spacious. Staff is respectful and responsive.

Location is perfect, rooms are spacious and very clean. Only 5 minutes walk to Orchard or Paragon, right in the center of the city. Staff is very helpful. There is international plugs in the rooms so no need for adaptor.

This is a very good hotel. Excellent location, close to Orchard Rd. Very easy to get taxis to attractions like Gardens on the Bay and Collayer Quay/Fullerton. Rooms great. I was in 105 on basement level overlooking pool area. Room was split level like a townhouse. Very clear, well furnished and comfortable, a lot of character. Staff are very helpful. Security also very good at York. It's not 5 star, but more than good enough for a few days in Singapore. Only complaint is that the morning breakfast buffet there not so good, but many of them are very average anyway.

Room is nice, comfortable bed, nice view, has swiming pool and fitness centre on lower ground. Although quite some distance from main road (orchard rd) but can access lucky plaza, and also far east hotel. Room service and breakfast are excellent

This hotel was fantastic especially when you book with breakfast. The place is above clean and the rooms are very spacious and cleaned very well. The concierges are brilliant and extremely courteous and helpful. Would definitely stay here again

I like this hotel because it is near Orchard Road, which has many shopping options. They offer spacious rooms with double queen beds at an affordable price. The staff is very friendly and helpful

We booked Rose Rooms I & II for an event, and the staff (in particular Su Wei and Marc) were really helpful and accommodating with our rather last minute requests. It’s definitely a good place to host events, and we’d like to work with them again in the future.

One of the best hotels in Singapore with early check in service. Staff and service is exceptional. Thanks to York Hotel Management and staff.