2/5 Wong Soon S. 10 months ago on Google
I
recently
stayed
at
V
Hotel
Lavender,
and
unfortunately,
my
experience
was
far
from
satisfactory.
I
would
like
to
highlight
two
major
issues
that
I
encountered
during
my
stay.
Firstly,
I
had
made
my
reservation
through
the
hotel's
official
website,
where
it
clearly
stated
that
I
would
be
entitled
to
an
early
check-in
by
11
am.
However,
upon
arrival,
the
front
desk
staff
informed
me
that
I
would
have
to
pay
an
additional
$30
for
an
early
check-in.
It
was
disappointing
to
learn
that
the
hotel
was
not
honoring
the
terms
stated
on
their
website.
After
some
discussion
and
consultation
with
the
front
desk
manager,
the
issue
was
eventually
resolved,
but
it
caused
unnecessary
inconvenience
and
confusion.
Secondly,
upon
entering
my
assigned
room,
I
immediately
noticed
that
the
temperature
was
uncomfortably
warm,
despite
adjusting
the
thermostat
to
the
lowest
setting
of
21
degrees
Celsius.
This
indicated
a
potential
problem
with
the
room's
air
conditioning
system.
It
was
disappointing
that
the
room
had
not
been
adequately
cooled
before
my
arrival,
and
I
had
to
endure
the
uncomfortable
warmth
throughout
my
stay.
I
strongly
believe
that
the
hotel
should
prioritize
regular
maintenance
to
ensure
that
such
issues
are
promptly
addressed
and
the
guests
can
enjoy
a
comfortable
environment.
Overall,
I
must
express
my
disappointment
with
the
front
desk's
lack
of
flexibility
and
the
room's
inadequate
temperature
control.
As
a
guest,
I
expected
a
smooth
and
comfortable
experience,
which
unfortunately
did
not
meet
my
expectations.
I
hope
the
hotel
management
takes
these
concerns
seriously
and
addresses
them
promptly
to
enhance
the
quality
of
service
for
future
guests.
Please
note
that
this
review
is
based
on
my
personal
experience,
and
I
encourage
other
guests
to
evaluate
their
own
experiences
before
making
a
decision.
7 people found this review helpful π