1/5 Tania G. 4 months ago on Google
I
made
a
booking
on
agoda
for
24-25
Dec
2023
however
i
overlooked
on
the
date
and
booked
for
17-18
Dec
2023
instead.
Called
the
hotel
immediately
to
change
the
date
but
they
are
not
able
to
change
it
for
me.
I
do
encourage
you
to
train
your
service
staff
to
be
more
empathetic
and
less
defensive.
At
least
hear
me
out
and
not
replying
me:
no,
even
if
you
speak
to
my
manager
also
not
able
to
change.
I
am
just
asking
for
help
or
alternative
to
solve
my
issue.
Even
if
i
cant
change
it
im
fine
with
it
but
the
way
your
staff
handled
the
situation
is
not
professional.
So
i
made
my
way
to
the
hotel
and
proceeded
to
check
in.
The
location
of
the
hotel
is
convenient
as
it
is
near
Somerset
MRT.
There
is
a
small
swimmimg
pool
near
the
entrance
of
the
hotel.
Sigh…
check
in
wasnt
that
smooth
as
the
receptionist
insist
on
seeing
my
original
IC
even
after
i
provided
my
digital
IC
via
Singpass.
In
the
end
she
allowed
it
and
upgraded
my
room
to
a
garden
room.
Breakfast
was
included
but
not
serve
in
the
hotel,
you
will
need
to
walk
around
5
minute
over
to
their
partnered
coffeeshop
-
Killiney
Kopitam.
I
didnt
go
because
the
selection
of
the
food
was
really
limited.
The
ambience
was
good
and
quiet
but
the
cleanliness
was
a
let
down.
Please
refer
to
my
photos.
There
were
hair
all
over
the
bed
and
floor,
leaking
aircon,
dirty
blanket,and
the
bedsheet
had
holes.
If
you
book
for
their
garden
room
please
be
aware
of
flying
insects
such
as
mosquitoes
and
fruit
flies.
I
love
open
concept
feel
so
it
didnt
really
bother
me.
They
are
using
Grohe
bath
accessories
etc
sink,
rainshower
but
should
upgrade
their
water
heater
as
the
hot
water
stop
after
few
minutes.
How
lucky
am
i
~
I
couldnt
go
back
into
my
room
at
9
am
after
taking
water
from
the
water
cooler
as
the
door
is
faulty.
Their
staff
had
to
fix
my
door
for
me
to
get
in.
The
layout
of
the
hotel
is
really
confusing
and
i
had
trouble
going
back
to
the
hotel
lobby.
I
saw
other
guests
and
they
were
lost
too.
Overall,
for
the
price
paid
i
will
not
recommend
this
hotel
for
staycation.
Id
rather
pay
slightly
more
for
M
Social,
Wanderlust
or
Studio
M.
Thank
you.
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