The doctor was excellent, but admission, cashier and pharmacy were as slow as a sloth having arthritis.. Understandable as it's a new hospital, hopefully they'll improve

Good doctor.but the administration process takes ages !!! Very unprofessional, disappointing.i decided to cancel one the prescibed medicine ,and they said they had to 'retour 'to the pharmacy, and could not tell me how long is the process..time wasting!

a very unsatisfying or we could say bad service especially for ER (IGD) which gives a very slow response in an emergency situation. no more visit to this kind of hospital

I came to emergency units to get fast treatment on my sore throat, and ended up wasting total 3 hours just to get done. 1 hour to wait for covid test, 1,5 hours to get my payment processed (i need to wait in front of the counter directly to finally get myself assisted), and another 30 minutes to get my medicine. What a waste of time. Interestingly, there were not many Patients at the same time

The service is much faster by appointment via telephone, they'll give a booking code for registry. Once you've arrived, you'll be directed to the registration table and there, just insert the booking code on the registry machine, and you're number is printed. It's quite fast, wouldn't take a minute. Then they'll ask you to measure your blood pressure and body weight, and after that straight to the doctor. It was all fast, pleasant and very professional.

Nice experience: ob-gyn, dental, pediatric, internal medicine, lactation counselor, I have tried it and overall good experience 👍

My first visit and was immediately appaled by the lack of courtesy from the gate keeper(security). I came in carrying my 8 y.o. boys in my arms, and the gate keeper just look at me struggling to push the door with my foot. Furthermore, as I was walking and carrying my boy to the lift, no one was kind enough to offer us a wheelchair. Registration was okay but lots of space for improvement. What surprised me the most was while waiting for the doctor, there were around 7 nurses at the 2nd floor nurses' station chatting loudly more than what you can imagine, just like at pasar lelang ikan. The doctor was very helpful.

1st time to poligigi, and it went well. Excellent service. The doctor was very gentle, it was one of my top comfortable experience at dentist 😁. The doctor also gives clear information about my teeth condition and also the plan to restore it. The waiting room is pretty too. And i just had blood transfusion in this hospital. Again, they give great service. The doctor gives clear information. They upgraded my room as well😁

Made an appointment at 13.23 for a doctor at 2 pm. Received a call at 13.55 that the doctor went home, referred to another doctor at the same time. Arrived at the hospital. The doctor is not available, made excuse they texted me through whatsapp. I checked, they texted me at 14.03 (after the appointment time). So basically the first doctor wasnt available, the second doctor they offered wasnt available. I came to the hospital not feeling well, i had to go back with absolutely nothing. Marketing officer was good, unfortunately the rest isnt.

Really good doctors and super staff sincerely thank you from the bottom of my heart for the treatment I received in your hospital

Very disappointed with all the Services from this hospital.. very very poor system..

Very good service in all section at Vaccine For Children Event, from start until end.

(Translated by Google) It's crazy, this hospital... the administration isn't that great... where's the manager of this hospital, wooiii?? Do you see it? Scared huh?? Only pay for 15 minutes per person, that's fine, there's only 1 admin, then there's no queue number, plus there's a smw covid patient inj... healthy ones can become positive here, tb2! ! ! ! ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Please, the manager or the director, don't just want the money, that's the front part, woyy... go down below!! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Want to make it viral??? (Original) Gila ya nih RS.. administrasinya ga bgt,, dah gt ini manajer RSnya mana wooiii?? Kagak nongol lo? Takut hah?? Cuma bayar doank 15 menit per org, dah gt, adminya cuma 1, trs ga ada nomor antrian, plus inj pasien covid smw.. yg sehat bisa tb2 jd positif nih dimari!!! Tolong lah, manajernya atau direkturnya gt,, jgn mau duitnya doank, itu bagian depan diberesin woyy.. turun lo ke bawah!! Mau dibikin viral???

Rumah Sakit baru di area Bintaro, pelayanan cukup baik hanya saja begitu masuk ke dalam terasa tidak seperti Rumah sakit pada umumnya, agak gelap mungkin karena masa pandemi mereka mengurangi penggunaan listriknya

(Translated by Google) Clean hospital, good nurse service, really like getting treatment at the Bintaro family partner. Keep on improving (Original) Rumah sakit bersih, pelayanan perawat bagus, sangat suka sekali berobat di mitra keluarga bintaro. Tingkatkan terus ya

The service is OK, everything is clean, the nurses are all good...

Di Mitra Keluarga ditangani dgn baik oleh Dokter Astrid. Selama ini pengalaman nya positif. Anak saya pun ditangani dengan baik oleh Dokter Benita. Kamar pun nyaman.

(Translated by Google) The doctor does not stand by on the spot. So called first and we waited for his arrival 1 hour. Really disappointing (Original) Dokternya tidak stand by ditempat. Sehingga dipanggil dulu dan kami menunggu kedatangan nya 1jam. Sungguh mengecewakn

Pengalaman istri melahirkan di Mitra Keluarga Bintaro, pelayanannya sangat baik. Waktu istri di rawat inap, Perawatnya sangat responsif dan dokternya juga baik. Perawat di PERINA/NICU nya juga ramah ramah dan sangat membantu. Terima kasih 🙏🏻

Saya di rawat di ICU . Semua kebutuhan dan pengobatan saya di layani dengan baik. Salut samabpelayanan dari para dokter dan terutama para perawat yang selalu care dan perhatian sama saya 24 jam full. Terimakasih icu mitra keluarga bintaro. Sujses selalu

(Translated by Google) The response from the nurse and the doctor is very poor... handling patients like playing games. Families ask questions often don't get a response n often don't give clarity to the patient's family what happened. But if it's their turn to report asking for a quick deposit. PAARRRAAHHH Even though I made a quick deposit so I don't need to take care of long-term insurance so that it can be handled as soon as possible, but it's still slow .... it's been 1 month since my sister was treated until she entered the ICU. The doctor has never met my family at all. Really crazy ️.. . Pdhl have been asked many times to go back and forth waiting there for hours. Until finally I deliberately signed up to pay to be able to meet the doctor, eh on the H, the doctor said that the doctor was sick I don't know if it's real or not. What's certain is that there was no contact with the family at all. That's the situation. not getting better even worse. Fever for days there is no explanation. THEY ARE REALLY OUTSTANDING!!! (Original) Respon suster n dokternya sangat payah sekali ... tangani pasien kaya main2.Keluarga tanya sering ga di respon n sering tidak memberi kejelasan ke pada keluarga pasien apa saja yg terjadi.Tapi kalau giliran laporan minta deposito cepat.PAARRRAAHHH Padahal udah sengaja deposito cepat biar ga perlu urus dgn asuransi lama2 biar di tangani secepatnya,tp tetap aja lammbbaatt .... udah 1 bulan adik sy di rawat sampai masuk ICU dokternya blm pernah temui keluarga sama sekali.Bener2 gillla 🤦‍♀️... pdhl udah diminta berkali2 sampai bolak balik tungguin berjam2 disana.Sampai akhirnya sengaja daftar bayar demi bs ketemu dgn dokternya eh pas hr H nya blg dokternya sakit 😓 entah beneran /ngga yg pasti abis itu ga ada hubungi pihak keluarga sama sekali.Udah gitu kondisi bukan membaik malah buruk.Demam berhari2 ga ada penjelasannya. BENAR2 KETERLALUAN MEREKA ITU !!!

(Translated by Google) Yesterday it was finished from the Mitra Keluarga Bintaro Hospital, actually my first experience going there, at first I was hesitant because there were a lot of bad reviews in the administration plus I was afraid because of the Covid referral hospital too, but Alhamdulillah when I got there the process was easy, and the process was really awake, the atmosphere was quiet, so it was a bit calm right there because you can keep your distance from others and Alhamdulillah, the specialist doctor is also friendly and very informative, I hope you get well soon, and the doctors and nurses there are always given health so they can help many people.. amen (Original) Kemarin habis dr RS Mitra Keluarga Bintaro, sebenernya pengalaman pertama c kesana, awalnya ragu karena banyak review kurang baik di administrasinya ditambah takut jg krn RS rujukan covid jg, tp Alhamdulillah saat kesana prosesnya mudah, dan prokesnya bener2 terjaga, suasana sepi, jd agak tenang pas dsana krn bs jaga jarak dg yg lain dan Alhamdulillah dapet dokter spesialistnya jg ramah plus informatif banget, semoga bisa cepat sembuh, dan para dokter serta suster disana diberikan kesehatan selalu agar bs membantu banyak orang..aamiin

Rumah Sakit yang sangat nyaman bagi proses pengobatan dan perawatan pasien..... Terkenal dan mengedepankan kualitas bagi masyarakat... Banyak tenaga kesehatan yanh direkeut dari putra putri daerah.... Wah semoga semakin ditingkatkan ya pelayanannya menjadi lebih berkualitas

(Translated by Google) Luxury (Original) Mewah

Good services compare to premier bintaro that prohibited patien to enter the hospital if we had flu, fever and cough

Rumah sakitnya bagus, petugasnya juga ramah. Terima kasih mitra keluarga bintaro

(Translated by Google) The service is very good, the doctors and nurses here are all friendly. Very satisfied. thank you (Original) Pelayanan sangat baik, dokter dan suster disini ramah semua. Puas banget. Terima kasih

(Translated by Google) The service is very good / good. Thank you to all the medical team (Original) Pelayanan nya sangat Baik/Bagus. Trima kasih buat semua Tim Medis

Malam2 bawa orangtua ke UGD, pelayanan dokter jaga sangat cepat dan nyaman, begitu pula pelayanan selama dirawat, dokter Okky dan dokter Ika sangat komunikatif dan memberi rasa nyaman kepada pasien. Pelayanan lainnya juga sangat baik.

Been here multiple times. I always book thru halodoc apps. It faster, and saves a lot of time. Facilities are decent. Althought the queue line can be a bit long.

MIKA Bintaro, have wonderful doctors. I'm currently consulting with with Dr. Astrid Budiman, very comfortable to talk to, she explains everything in layman's terms thus we feel secured and well tended. To your continued success!

Pelayanan nya lama dari ketemu dokter sampe ambil obatnya, kemarin mau invoice ngakunya udh penuh skrng giliran ambil antrian Kya biasa ngga di panggil panggil

Nice Hospital

Services are excellent. The security officers were very helpful in helping the administration. Doctor Astrid was very informative and gave clear explanation. The nurses were very responsive. The CS officers were very keen to help and asked our needs. Keep up the good works.

Bad collaboration Bad service Bad administration Please improve the services

First time to this hospital. Warm and helpful service with one staff stand by in the front of the registration counter and pharmacy ready to explain the process. Hospital building is clean and easy to navigate with a coffee shop (important) and snacks vendor available. The most important is the price for specialist consultation at IDR280k is still reasonable compared to other private hospitals nearby at Bintaro area.

My wife had hysteroscopy surgery here and she's very satisfied by the doctors support especially dr. Pramety. Really recommend this hospital.

It is clean and eay to find .. There is food court next this place ..

Rumah sakitnya bagus bersih, dokter nya kompeten, perawat nya care banget dan gesit, cekatan. Top. Memang benar benar MITRA KELUARGA banget, maju terus rs mitra keluarga Bintaro

Puas menjalani proses SC di RS Mitra Keluarga Bintaro. Dokternya Professional, Ramah dan Edukatif sekali ke pasien. Perawatnya pun ramah ramah dan sigap melayani pasien. Dari sisi kebersihan pun puas sekali krn kebersihan kamar selalu terjadwal utk dibersihkan. Over all kami ouas dengan pelayanan di RS Mitra Keluarga Bintaro ini.

Halo mika bintaro. Awal periksa disini sudah memuaskan, dengan dokter obgyn, penjelasannya detail, ramah dan suster2nya juga ramah.. akhirny aku memutuskan untuk melahirkan di mika bintaro(secara normal). Selain itu poli spesialisnya juga bagus, Dokternya ramah2(seperti dokter kulit nya) penjelasannya cukup pnjang, dan tidak singkat. antriannya juga gak panjang, dan proses administrasinya udah canggih.. Ketika menuju persalinan, saya lngsung di segerakan di IGD jam 3 pagi tengah malam. Dan itu pelayanannya langsung sigap. Di tes CTG 1 jam, bidannya ramah baik, Suami saya langsung di segerakan untuk antigen. Proses berjalan dengan lancar, langsung di segerakan ke ruang menunggu untuk persalinan, semua di layanin dengan baik oleh suster dan bidan, Bahkan ketika persalinan tiba dokter obgynnya pun sabar ketika aku agak rewel, susah makan minum supya tenaga ada, alhamdulillah semua pda baik2 semangatin aku ketika mengeluarkan bayi mungil ini.. MasyaAllah akhirnya semua berjalan dengan lancar. Lanjut di ruang penginapan (kebetulan psiennya cuma aku pas mau persalinan, jd agak puas untuk memakai ruangannya(berasa VIP) aslinya kelas 1 Makanan pagi siang sorenya pun enak2, Pokoknya pelayanannya bagus bgt, Namun Ketika ada kendala, bayi ku tinggi bilirubinnya, namun dokter dan bidan cepat tanggap dalam menyikapinya, bayiku disegerakan di rawat di ruang perina. Dan susternya baik banget, mereka menyemangati ku, dan melihat perawatnya bener2 ekslusif banget untuk merawat bayiku selama 2 hari. Alhamdulillah biliburinnya langsung rendah dan BB bayi ku naik lg.. dan kita bisa pulang. Terimakasih MIKA bintaro, pokoknya semuanya the best.❤️

Pelayanan perawat & dokternya cepat, sayangnya administrasi pembayaran sangat amat lama padahal ga antri. Mohon dengan sangat diperbaiki

Untuk proses melahirkan dan fototerapi anak saya disini lancar dan aman terkendali alhamdulillah, btw saya menggunakan asuransi dari perusahaan.

Pelayanan sangat baik perawatnya ramah ramah dan cantik² tempatnya luas dan bersih parkiran luas

(Translated by Google) Good (Original) Bagus

Pelayanan RS Mitra Keluarga Bintaro sangat bagus, mulai dari pendafatarn hingga ruangan semua pelayan ramah begitu juga dokter dan tempatnya sangat bersih..

(Translated by Google) The doctor's service is quite good and satisfying, and the nurses are quite friendly and kind... (Original) Pelayanan dokter cukup baik dan memuaskan, dan perawat cukup ramah dan baik2...

(Translated by Google) The service is very satisfying, both from registration, poly nurses and also the doctor to the smooth payment process... (Original) Pelayanan sangat memuaskan, baik dari pendaftaran, perawat poli dan jg dokternya hingga proses pembayaran yg lancar...

Terima kasih untuk semua team dari ruang Perina NICU (suster Lastri dan lainnya) atas perhatian dan perawatan baby Bella selama di ruang isolasi dan NICU. Alhamdulillah, baby Bella sehat.

Terimakasih RS MiKa Bintaro, dokter kandungan, dokter anak dan perawat nicu yg ter the best, kemarin saya lahiran disini dan di bantu dr pramety yang kece dan the best banget deh tapi anak saya harus di rawat di nicu selama 28 hari karna lahirnya prematur saya juga sangat terimakasih banget sama dokter anak datu irawati yang tulus banget merawat anak saya dan perawat perawat nicu nya yang sangat baik dan suport saya dan suami untuk selalu ikhlas dengan keadaan dan menerima semuanya, alhamdullilah anak saya sekarang sudah tumbuh menjadi anak yang sehat kuat dan cantik, yang selalu saya ingat itu suport dari tante perawat nicu nya mba sulastri dan mba dori yang sampai sekarang pun masih selalu nanyain perkembangan anak saya, terimakasih banyak ya, semoga semua jasa kalian di balas allah, aamiin. tapi satu masukan ya buat RS Mika Bintaro untuk administrasinya jangan lama banget gtu dong, kita kan juga takut ya kalau lama2 di ra untuk kondisi saat ini.

Terima kasih RS Mitra Keluarga Bintaro, petugasnya cekatan dan ramah. dokternya juga baik dan ramah

very friendly services, the nurses are great, the IGD doctors put a lot of attention to the patient, which is also great. Sejauh ini pelayanannya sangat bagus

Little bit confusing while trying to register. Easy access and nearby public services. Very Close to Bintaro Plaza

Skillful & helpful nurses, listening and attentive doctors, clean room, but perhaps the management could add more staffs to make any process faster.

A friend got hospitalized here for 4-5 days, I helped with the admin processes and be a company for most days here in Aug 2023. General experience: unhappy of this hospital, mediocre services, I must admit there was excellent services from a few employees (nurses, securitiies, admins), but overall.. not recommending. Better go to other hospital in the area.

Vert helpful and excellent services! From the doctor to the staff. I was hospitalized due to some virus and had labour in this hospital.

It has been my family's regular hospital since it started operating. Starting from patient registration, the emergency room, doctors, administration, everyone provides the best service. Even for inpatient food, everything on the menu is very delicious! Really makes patients want to eat and recover quickly. Keep your best service Mitra Bintaro!

Good hospital with a good doctor (dr Astrid - internist), nice staff, but need pay a bit more attention to the cleanliness (after mopping there are still food crumbs and hair on the floor).

Atlease All The Service is good. The doctor, guide. Except The nurse must be better, she all not friendly ;(

good service. recommended. good doctor, good nurse

New building, very clean & comfortable, big rooms, excellent service (staffs are very helpful & fast response), doctors give out clear information during consultations. It'salking distance to Bintaro Plaza and lots of food street nearby. Highly recommended!!

I was at the dental polyclinic to patch my two teeth, my experience, since the reservation via on line was made, the clerk responded well, reminded me on the appointment of time. In the polyclinic the waiting time was short enough, the friendly service from the dentist as well as the the result is quite good and fast pay queue. Mitra Keluarga is the hospital of choice for Bintaro residents.

All good service here. Event my wife sugery was here.lift the uterus. The famous dr.Astrid & dr.Pramety for our family

Pembayaran dengan asuransi lama bgt prosesnya malah diselak SM pasien lain... Kedokter cuma 15 menit proses bayar dgn asuransinya sejam lebih... Yg sakit anak2 jd kelamaan tunggu...diperbaikin LG servicenya..

My father had laparascropic surgery here. He's very satisfied by the doctors performance. The room and service also amazing. Really recommend this hospital. Thank you so much Rumah Sakit Mitra Keluarga Bintaro for taking care of my father.

beyond suspected vaccine here.. I thought it would be crowded and noisy, it turned out to be super comfortable and the flow is orderly... friendly staff and doctor... get healthy for all of us!!!

(Translated by Google) The worst experience during the change was only at Mitra Keluarga. If I don't have money here, I won't take care of it. All must be hard cash. currency doctor. Bad admin service. Until the parking attendant doesn't have all the attitude (Original) Pengalaman terburuk selama berobah cuma di Mitra keluarga. Klo ga duit disini mah gak bakal diurus. Semua mesti cash keras.dokter mata duitan. Pelayanan admin buruk. Sampe tukang parkir ga attitude smua

Overall ok. Only need to consider about toiletries for the patient & some small gift for kid patient.

Ease access from registration untill i get the medicine, the process was clear enough also the doctor and the nurse are really helpful in my experience. Except the pharmacy it takes a long time to wait, bad experience on it really

Had MCU the other day, and everything went well. And the food at cafetaria was also good.

(Translated by Google) A 7 year old child who wants a pcr has to go to dr tht first. Tomorrow it's back in the screening section, after registering tht, wait until 2.5 HOURS. Follow up, answered, wait, because from the above, the check can't be estimated. Yes, about a 7 year old child, wait for 2.5 HOURS how is it cranky. Don't be surprised to see the other reviews. Pity (Original) Anak 7 thn mau pcr harus ke dr tht dulu. Besok nya kembali di bagian scrining, stelah daftar tht, tunggu sampai 2.5 JAM. Follow up, dijawab tunggu krn dr msh diatas periksa tidak bisa estimasi. Ya kira2 saja anak 7 thn tunggu sampai 2.5 JAM bagaimana crankynya. Tidak heran liat review2 yg lainnya. Pity

(Translated by Google) The radiography service is very unsatisfactory. (Original) Pelayanan radiographynya sangat kurang memuaskan.

Terima kasih rs bintaro. Rumah sakitnya bersih sekali. Pelayanannya top, mulai dari administrasi masuk hingga pulang semuanya cepat. dokter dan susternya juga ramah semua.

The service from registration to payment is good and integrated with the monitor. During the PCR test, a separate room is provided in the ER. Payment and medicine communication via WA. The results are sent via email

(Translated by Google) The service took a long time, and I should have wanted to take an X-ray. I said that from the start I had asked the results many times, but it was here today, it turned out that when I finished the X-ray, I just said the results were tomorrow, because the doctor had come home. Pdhl I need it today. If that's the case, why don't you tell me, I've also asked many times (Original) Pelayanan nya lama, dan saya harusnya mau test rontgen bilangnya dr awal udah berkali-kali juga nanya hasilnya lgsg ada hari ini, ternyata pas udah selesai rontgen baru bilang hasilnya besok, karna dokternya udh pulang. Pdhl saya butuh nya hari ini. Klo gitu knp ga blg drtd saya juga udh nanya berkali kali

Gmana sih ini mo telp bikin janji malah g ada orang yg angkat selama 30 menit nontstop saya telp.

Proses administrasi lamaaaa banggetttt parah si malah bw anak2 yg ke dokter 10 menit tunggu bayarnya 2jam

(Translated by Google) The family partner's hospital immediately gave the cost for the chapter test. But no test was carried out because the patient couldn't pass. Then after 3 days the funds were asked again. The reason the cashier couldn't was because it was different months even though the evidence was all there. The incident to the partner hospital was on 27 at the end of the month when I clamped the funds on the 2nd of the next month. I was asked not to work ... in the end I immediately emailed the complaint to the partner hospital. The funds were immediately returned 230 rb.. not bad. Actually the service was good but the cashier's knowledge and the laps were lacking so that it gave incorrect information .thank you (Original) Rs Mitra keluarga lansung memberikan biaya buat tes bab.tp tdk dilakukan tes krn pasien gak bs bab.trus setelah 3 hari dana di minta lg.alasan kasir gak bs krn sdh beda bulan meskipun bukti ada smua.kejadian ke rs mitra tgk 27 akhir bln pas klem dana tgl 2 bln berikutnya.di minta gak bs...akhirnya lansung saya e mail ke pengaduan rs mitra.dana lansung di balikin 230 rb..lumayan.sebenarnya pelayanannya bagus tp ilmu pengetahuan kasir dan lapnya kurang sehingga memberikan info tdk benar.terimakasih

service, facilities, team of doctors, nurses are all very good and friendly thanks to dr. Edwin Simatupang, sp.PD has provided the best service!!!