WORST PLACE EVER (Pizza Pizza & Grill & Cie). Bad, slow, careless service. Mixed up order (ordered veggie burger, got chicken). Long line, slow service - waited too long for simple food order. Tables and chairs nasty, dirty food area, no one cleaning. Disgusting. Expensive menu items for skimpy small chicken. Cheese pizza tasted like a vat of oil. Workers confused about what is on bill, taking long time to figure it out - don't know what they are doing. Wasted a lot of time here, for mediocre food. Could be zero stars.

2022 September 3★ Speed of execution.... Slow. Like all other posts, expect to wait in line for at least 20 mins to order and then about 10 minutes in another line to pick up. Food... It's ok. The chicken strip's were pretty good. The onion rings were good. The poutine was so so. Love me tenders combo $16.19 + poutine upgrade $4.49 + onion rings upgrade $1.59 Tables were clean. Staff cleaned the full bins. Lots of indoor air conditioned space. Separate covered section that wasn't.

Once again another banger on the washroom. Some of the best places to go for a washroom break. Unlike the splash pad, we were able to do our business in a somewhat private area. This of course was ruined by the staff, in which we had to explain what we were doing. Honestly, a little privacy while having the runs would be nice, but it wasn't that bad

In the wintertime, this is the only food option available besides Tim Horton's at the entrance. Burgers are done fresh but fries are small. Quite expensive markup at the zoo unfortunately. Still, a nice clean place to stop at and be warm during winter visits. In the summertime there are more restaurants open in the middle of the African Savannah as well as by the polar bears.

Ordered poutine, burger, tenders. We ate none of it. It was terrible. Poutine was soggy. Burger was tiny dry and flavorless, chicken tenders were barely cooked, no crunch to the breading. Not worth the premium price.

No line up, friendly staff and yummy poutine.

In order of events First my order was wrong completely different then what I asked for them when I asked them to correct it BC I wasn't eating plant burgers took 2-3 staff members to fix and about ten minutes Then my order sat on the ready shelf for about ten minutes while at the time they only had a total of 3 order to complete The staff had checked the order tickets like 3-5 times too confirm what was needed to fill the orders.... That's way too many times to remember 6 menu items to make.... Can't imagine what my experience works have been like is there was an actual line up and not only 3 orders Wrong do that again

Good food. Obviously quite expensive but the pizza and fries were definitely good.

Overpriced which is expected. The food however was terrible. Undercooked fries, pizza was bland and the hot dog ....oh my ...horrible. should not serve it.

Food quality is horrible, prices are crazy high. Just bring your own food. Care about your family because they don't.

As much as I can appreciate that there's a lot of people, I must say that the service is pretty slow. The food is literally ready but it takes forever to place on the trays and get the orders moving. The holdback is unexplainable... Not to say that for two slices of pizza and two bottles of water it cost $22...what's going on people. That somewhat explains the 2.9 average rating that the Toronto Zoo has.

The food isn't that great it is basic fast food. They cannot make substitutions. I asked for a plain burger and got all the sauces and condiments anyway. Almost 60 dollars to feed 3 people which is somewhat understandable with it being in the zoo. The only thing African about it was the fact it was in the African part of the zoo. Not impressed but when your at the zoo you expect the mark up. My advice is being your own food.

Generic overpriced cafeteria food that'd be comparable to any common takeout counter you'd find at any minor league sports venue. The service is slow and lackadaisical, though understandable considering most of the workers are summer hired teenagers and the large volume of customers they serve daily. Portion sizes are not worth what you pay, and since some of these restaurants are contracted, I'm not sure how much of the money actually goes back to the zoo. If you purchase anything alcoholic, be prepared to wait even longer, as it appears only the manager has access to that particular fridge. Overall, if you're able to carry it, I'd recommend packing your own picnic, there's plenty of places to sit down and eat all over the zoo.

It's about what you'd expect, a simple restaurant offering basics (burgers, hot dogs, Pizza Pizza, routine, onion rings, chicken tenders, chips, drinks including alcohol, frozen treats, etc. Food is fine, clean environment. Just outside there are Smoke's Poutinerie and Dairy Queen. Large amount of seating inside with some tables outside with a small kids playground.

Not a great overall experience, the food is very overpriced for being mediocre at best. The poutine was not good at all, no salt on the fires, bland gravy, and room temp, non-squeaky cheese curds. The burger wasnt much better, it had no taste to it at all. The hotdog felt almost rubbery and the bun was stale. I will say that the service was quite good, though this places name is very misleading as theres no restaurant service, just cashiers like every other fast food place. There was also no atmosphere at all, not even music playing, which is unfortunate given the prime location they have. The whole restaurant could use a bit of a makeover with some theming. Also there are several things at this restaurant that are closed on weekdays so make sure you check what's open on the day you go.

That was the slowest service I've ever experienced. No one hustled at all. 50 minutes for 3 poutines and a side of fries. Terrible value at $72 with soft drinks

Food was rather pricey - a little bit more than you would spend at a fast food joint - but it was delicious and offered an awesome variety of meat/chicken/vegetarian. Fairly long wait in line during peak times but worth it!

Slow service, dirty, sticky tables, food was subpar. Price was decent but the restaurant should not be that dirty on such a slow day.

The price gouging is awful. Let this review serve as a reminder to bring your own food, rather than pay $20 for chicken strips

Very busy at lunch time, does have air conditioning and it is fast food so don't expect anything fancy. Also, prices are super expensive. I'm talking $10 for a slice of cheese pizza and a little chocolate milk.

This location is everything the bad reviews give it, for sure. It's slow and expensive and typical for a theme park or zoo. I recognize though that food at a zoo is usually not this good. I had the Buffalo chicken poutine at smokes poutinerie. If you're planning to eat at the Africa restaurant I have to recommend it! It's outside just beside the bathrooms so it can be hard to notice. Ordering is slow and the staff at locations like these are understandably under a lot of pressure. If you don't have the patience I recommend bringing your own food to eat at the many picnic areas in the park.

This place is the slowest and most unorganized spot in the zoo. Lady taking orders instead of helping her staff actually fulfill them.

I don’t usually make reviews about bad service, but after my experience yesterday I was honestly disappointed. First of all, the prices were crazy and it cost me half a hundred bucks for my meal. The line was super long and it was definitely not worth the wait. They ended up burning my burger and my fries came soggy, as if they dipped it in water then served it to me. The tables are rarely ever cleaned, same with the floors. Not to mention that one of the employees there called us (customers) dumb right in front of everyone and said we couldn’t read. I have no problem if you say that to your employees in the back, but it’s completely unprofessional to say that in front of your customers. I ended up getting Dairy Queen after, the line was 2 minutes long, and worth it for how much I payed. Next time I’ll be bringing my own food.

Food and service = Awful Bring back McDonalds!

Pretty quiet location but good sevice

Really good restaurant, kids friendly. Everyone wear mask

Closed for the season but a terrific place to grab some food or a beer and watch the rhinos roam.

Fantastic. Poutine wasn't in season anymore but we sure did enjoy our wings and fries, even met a wasp friend who joined us for lunch and then the gulls got to dine on us when we hadn't finished our fries. ☺️

Waited 40 min in line and waited over an hour for a pizza