I rented an apartment from this agency for 2 years and it went well. When I left the apartment, the experience was completely different. First of all, during the exit inventory meeting, the person who took the inventory for me was probably an intern or something else. In addition, I received my deposit check more than 2 months after my exit inventory and I did not receive compensation for this delay. I tried to chat with them several times via emails which received no response from them and still no compensation. In addition, I left a piece of furniture by mistake in the apartment for which they charged me €200! We agreed on the removal of this piece of furniture by email but on the day of the move I could not move it, and to this I received absolutely no response from them. Finally, a really bad experience within this agency, to be avoided.

Following an explanatory conversation with Century 21 Idea, whom I thank, my file regains some importance. It remains to be seen what will come of it, but I hope to finally be pleasantly surprised. Really pitiful, I strongly advise against it! The staff is quite cordial, no problems there but we ask for the rent several times even if it is up to them to collect it. I have an apartment with a cellar and parking but after 4 and a half months I still don't have the keys to the cellar but I can't do anything else legally apart from reapplying my request several times.

Rental without problem the downside is the return of the deposit that must be requested and then the agency makes a deduction from it to regularize the charge. After numerous emails and discussions with the agency since December 31, I have not received any proof of charge regularization and no reimbursement which amounts to more than 100 euros. To this day, my manager no longer deigns to respond to my emails

The facts, just the facts: In July 2022, I am selling a property, the co-ownership is managed by Century 21 Av de l'urss. On the signature, Century writes that the co-ownership owes me 1,561.16 euros for the advances on work that I paid. On the notary's final statement, I ultimately owe 399.98 euros for the co-ownership. An AGM from 2019 (!!!) had been omitted in the calculation, i.e.... 2000 euros error. This statement is billed at 380 euros (!!!) by Century, I accept the error, it is human, but I ask for action on the 380 euros. I'm cutting it short, but after several episodes I was told 10 days later that these fees are, a priori by law, incompressible. So why not say it straight away? Why did the agency tell me that management approval was required for this commercial gesture? And why did Mr. Soares not want to take me on the phone, and not deign to call me back? Contempt for your customer is the worst behavior when it comes to a merchant. I would add that I let a month pass before leaving this review.

(Translated by Google) BAD!! We dealt with this agency for a collocation for more than a month, we were about to sign our rental contract when suddenly our real estate agent suddenly told us that our file was ultimately not valid with the owner (please notify us 1d before signing). In addition, the person who took care of us forgot our appointment. In short, I would not spread out all the galleys for this file because I would need more than one page. Summary: Incompetent staff who know nothing about their job. Too bad to devalue your profession so much.... (Original) NUL!! Nous avons traité avec cette agence pour une collocation pendant plus d'un mois, nous allions signer notre contrat de location quand soudain notre agent immobilier nous a soudainement appris que notre dossier n'était finalement pas valable auprès du proprio (merci de nous prévenir 1j avant la signature) . De plus, la personne s'étant occupée de nous a oublié notre RDV . Bref, je n'étalerais pas toute les galères pour ce dossier car il me faudrait plus d'une page. Résumé : Personnel incompétent qui ne connaît rien à son métier. Dommage de dévaloriser autant votre métier .........

Very good experience as a tenant for 3 years. Always responsive and friendly to answer all our questions. When we left, we were able to do a pre-visit with their very friendly agent, we followed the instructions and the entire deposit was returned to us.

This agency doesn't even deserve one star. I visited an apartment (available) for which I wanted to submit a file, but at no time did the agent present himself as an intern. He had to call me back to give me feedback on the various questions I had previously asked. Having still not received a call from him, I then contacted the agency again. At that time, I learned that he was an intern and that another person had to take care of me and that I would receive a link to submit my file. After 1 day without news, I called the agency back and there (yet) another person had to take care of my file and send me the famous email (at that time the apartment was still available). Except that in the afternoon, I received a call from a real estate agent telling me that the apartment I had been trying to reserve for two days was no longer available. EDIT: I slightly change my rating after a call from the agency director. Despite the efforts made, it was not through this agency that I managed to find accommodation. Nevertheless, efforts were made following this opinion.

No professionalism. The agent gave us a visit and gave us very little information, whether on the accommodation or on the procedures for submitting the file, she did not speak to us and just seemed in a hurry to finish with us. We still manage to submit our application because the accommodation is nevertheless to our liking, but we do not get any response for 10 days. Response which never came from the agency, despite 3 reminders to find out where the processing of the files was, I simply had the unpleasant surprise that the accommodation was no longer for rent on the site. However, he told me that he would at least take the time to call us to let us know... obviously too complicated. It is a shame for an agency like Century 21 to hire incompetent people, I strongly advise against doing business with them

(Translated by Google) VERY BAD EXPERIENCE: NO PRESENCE BETWEEN THE OFFER AND THE AUTHENTIC DEED, ERROR ON THE DATA TRANSMITTED TO NOTARIES (CONFUSION BETWEEN 2 LOTS FOR SALE, WHICH LEAD TO A CORRECTION OF THE AUTHENTIC DEED AT THE NOTARY, ANOTHER BUYER HAVING SIGNED ON OUR LOT!), 8 MONTHS DEADLINE BETWEEN THE OFFER AND THE SIGNATURE,, NO SEARCH FOR A PURCHASER SINCE WE WERE ALREADY TENANTS, AND WE DO NOT EVEN KNOW WHAT THE CENTURY 21 AGENT IN CHARGE OF THE SALE, WE HAVE NEVER MET IT. BUT COMMISSION FOR THESE NON-SERVICES BILLED IN ENTIRETY, NO POSSIBILITY TO NEGOTIATE WHEN A DISCOUNT HAS BEEN PROMISED BY THE AGENT IN QUESTION, INVALIDATED BY THE MANAGER OF THE AGENCY. (Original) TRÈS MAUVAISE EXPÉRIENCE : AUCUNE PRÉSENCE ENTRE L'OFFRE ET L'ACTE AUTHENTIQUE, ERREUR SUR LES DONNÉES TRANSMISES AUX NOTAIRES (CONFUSION ENTRE 2 LOTS À LA VENTE, QUI ONT CONDUIT À UNE RECTIFICATION D'ACTE AUTHENTIQUE CHEZ LE NOTAIRE, UN AUTRE ACHETEUR AYANT SIGNÉ SUR NOTRE LOT !), 8 MOIS DE DÉLAIS ENTRE L'OFFRE ET LA SIGNATURE, , AUCUNE RECHERCHE D'ACQUÉREUR PUISQUE NOUS ÉTIONS DÉJÀ LOCATAIRES, ET ON NE SAIT MÊME PAS A QUOI RESSEMBLE L'AGENT DE CENTURY 21 EN CHARGE DE LA VENTE, ON NE L'A JAMAIS RENCONTRÉ. MAIS COMMISSION POUR CES NON SERVICES FACTURÉE ENTIÈREMENT, AUCUNE POSSIBILITÉ DE NÉGOCIER ALORS QU'UNE RISTOURNE AVAIT ÉTÉ PROMISE PAR L'AGENT EN QUESTION, INVALIDÉE PAR LE RESPONSABLE DE L'AGENCE.

Une agence avec une incompétence hors paire: -oublie de rendez vous -explication incompréhensible -valide un dossier et annonce la veille de la signature que finalement ce sera pas possible. Sans envoyer de suivis par mail -emploi un ton plus que désagréable. Etc etc. Un manque de professionnalisme flagrant. Je déconseille vivement cette agence à tout le monde. A part perdre votre repa vous n'en tirerez rien. Suffit de lire les avis précédents pour en avoir la confirmation.

Avoid at all costs. The incompetence is truly stagering. It takes you 3 days to reach them and then it takes them at least 2 WEEKS to provide a replacement VIGIK badge.

My experience with CENTURY 21 so far is the most helpful and convenient compared to others. As an expat where I have limited french speaking, for once, they made an effort to assign me to an agent who is fluent in English. To be fair, I am relying on the IMMO agencies, as the particuliers(Private owner) find it difficult for processing rental for the expats. The transparency by the agent I was assigned to in CENTURY 21, especially on the flexibility of visits(I had 3) and availability information of the apartments is on point! In Toulouse, house for rent are so fast in the market. I had 4 other agencies, like foncia,guy hoquet, faivre, climex gestion, which they have a lot of adverts on FB, bienici, seloger. I had to wait for the person to pick up a call, and even that the answers were not clear on availability. Again, I appreciate the effort made by the agent, Hadi, on the follow up with email, and calls. Thank you so much! CENTURY 21 is totally recommended!

(Translated by Google) Very happy with the welcome we received - Looking for a studio for my student daughter, I found a team that was attentive and concerned about the safety of my child. The agent who took care of us, Mr. Achille AUDIBERT, was able to listen, reactive and was very available. I highly recommend this agency. (Original) Très contente de l'accueil qui nous a été réservé - En recherche de studio pour ma fille étudiante, j'ai trouvé une équipe attentive et soucieuse de la sécurité de mon enfant. L'agent qui s'est occupé de nous, Mr Achille AUDIBERT a su être à l'écoute, réactif et s'est montré très disponible. Je recommande vivement cette agence.

Trop top pour avoir un jugement, la vente ayant démarrée juste avant les fetes de fin d'année, périod epeu propice.

(Translated by Google) Welcoming and attentive team! So far everything is going well! (Original) Équipe accueillante et à l'écoute ! Pour l'instant tout roule !

(Translated by Google) Thank you for the flyer in the mailbox despite the mention STOP PUB. (Original) Merci pour le flyer dans la boite aux lettres malgré la mention STOP PUB.

(Translated by Google) An intern Yassine does everything to help me find an apartment for my son. She is very available on the phone and is really very nice. I hope to find by the end of August of otherwise we will be really bored, (Original) Une stagiaire Yassine met tout en oeuvre pour m'aider à trouver un appartement pour mon fils. Elle se montre très disponible au téléphone et est vraiment très sympa. J'espère trouver d'ici la fin du mois d'août de sinon on sera vraiment ennuyé,

(Translated by Google) Very competent (Original) Très compétent

(Translated by Google) Very good experience as a tenant over more than 2 years. Reactive agents in case of problems. (Original) Très bonne expérience en tant que locataire sur plus de 2 ans. Agents réactifs en cas de problèmes.

Thanks to Jean-batiste for his professionalism and availability to answer tenants' questions