Agence de voyages FRAM TOULOUSE image

Agence de voyages FRAM TOULOUSE

Travel agency

🫤 Treasures of Transylvania Tour (sold by FRAM local service provider Karpaten): Summary: stay does not conform to the description, insufficient quality of services, to avoid absolutely. TRAVEL: Staggered arrivals of participants, five-hour wait at the airport. Same for the start. Travel in an old air... People often mention pour, agency, trip, agence, visit, nous, service, advice, voyage, cette,


Address

52 Rue d'Alsace Lorraine, 31000 Toulouse, France

Website

www.fram.fr

Contact

+33 5 16 57 01 82

Rating on Google Maps

4.00 (71 reviews)

Open on Google Maps

Working Hours

  • Saturday: 9 am to 1 pm, 2 to 5 pm
  • Sunday: Closed
  • Monday: 9 am to 7 pm
  • Tuesday: 9 am to 7 pm
  • Wednesday: 9 am to 7 pm
  • Thursday: 9 am to 7 pm
  • Friday: 9 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: pour (17) agency (12) trip (11) agence (10) visit (9) nous (9) service (8) advice (7) voyage (7) cette (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Yannick L. 11 months ago on Google • 60 reviews
    Treasures of Transylvania Tour (sold by FRAM local service provider Karpaten): Summary: stay does not conform to the description, insufficient quality of services, to avoid absolutely. TRAVEL: Staggered arrivals of participants, five-hour wait at the airport. Same for the start. Travel in an old air-conditioned bus with a competent driver. The guide is a dreamy philosopher, who was quickly overwhelmed by the administrative management of the stay. It is interesting if he agrees to let go a little of the description sheets that he reads throughout the stay. Language-wise, people mainly speak Romanian and German. ACCOMMODATION: two days at the Rozmarin Hotel in Prédéal. Poor quality of rooms. The second evening a festive dinner with musical entertainment. One night at the Elisabeta Hotel, in Alba Iulia, isolated far from everything. Lunch empty in a quarter of an hour. Leak in the bathroom ceiling in a bedroom. Casa Bazna, for two nights. Small subdivisions subdivided into housing. Everything is tinkered with, especially the electricity. The heating is turned off at night, temperature at night at 0°C. My toilet flush was leaking, fixed quickly. The second day no more hot water. Other members of the group ran out of water in the evening. My duvet had strange brown spots. Back to Prédéal, to Piemonte this time, nothing to say. FOOD: Repetitive food, pork, polenta and potatoes. The menu always included a soup (good), a main course and a dessert (always a cake). No coffee, no dairy, rarely vegetables. Savory breakfast. The vegetarians in the group were poorly served. A decent local beer, Ursus, but wine of uneven quality. Sparkling water is automatically served. OPTIONS: Tour ticket prices included, full board, and two excursions. On-site options are CHEAPER than in advance. On the other hand, Karpaten requires you to pay in euros, so double exchange (Lei / Euros)! Full board is too expensive in relation to the service. ACTIVITIES: the description sold with the trip does not correspond to the actual services. The guide had a different description of the stay. The first day, with a visit to Peles Castle, simply did not happen (we were at the airport). The second day no visit to the museum of the first Romanian school. The Protestant churches (seven in all) all look the same, were all disfigured at the time of the Reformation, and are especially of interest to the Germans. The third day, a good surprise with the visit to the museum of icons on glass (very moving) and its small adjoining (orthodox!) church. We are welcomed there in French. However, no visit to the village. The fourth day, visit from Alba Julia. The town has historical interest and Vauban-style fortifications. Then the Church of the Holy Trinity, Greco-Roman this time, to see. When arriving in Bazna, the carriage ride will not take place. Fifth day optional visit to Kokental, no castles, only churches. People who had not taken this additional visit had to take a taxi, they were refused the use of the bus, even though it was on the route! Sixth day visit to Rasnov Castle… which has been under construction for a year and a half (description never updated)! A ruined castle as a replacement. In the afternoon, part of the group organizes itself to go to Peles Castle. Here again Karpaten refuses the use of the bus, you will have to take taxis. Peles Castle is a gem (photos). Seventh day, visit to Bucharest by bus, for those who didn't have the plane too early. After-sales service: I contacted FRAM's help desk three times, and they directed me to Karpaten. The local contact number is wrong, and the Karpaten landline number never answers. PRICE: I paid €911 with options and the single supplement. In the end, the service provided is not worth that price.
    3 people found this review helpful 👍

  • 5/5 jean-paul G. 11 months ago on Google • 36 reviews
    Having booked a stay for eight in Crete well in advance, we were able to benefit from some very attractive discounts. Unfortunately, a case of force majeure forced us to cancel this trip. Noting some delays in the reimbursement of the deposit due to insurance, I warmly and sincerely thank Régine from the Fram agency in Toulouse for her decisive intervention which resolved the situation on the same day. Thanks again to her and to the staff of the Fram agency on site for their welcome, listening, and advice. As soon as possible we will book a destination with them
    1 person found this review helpful 👍

  • 2/5 Smallymouse 3. 1 year ago on Google
    Des prestations toujours aussi intéressantes et complètes; Par contre, une volonté de modernisation numérique du système non maîtrisée : l'utilisatrice du nouveau logiciel ne le maîtrise pas bien (extrême lenteur, impossibilite d'extraire les données demandées par le client comme un reste à charge...) -> une formation ou une assurance en ligne des salariés leurs permettrait peut-être de mieux maîtriser l'outil numérique et ses possibilités pour performer dans leurs missions.
    1 person found this review helpful 👍

  • 5/5 Gilles M. 2 years ago on Google
    MERCI à Mme Hélène d'avoir pris le temps de répondre à nos attentes et d'avoir trouver le prix du billet d'avion le plus abordable pour le Pérou début Mai pour mon épouse. Agence sérieuse pour ma part
    1 person found this review helpful 👍

  • 1/5 maryne r. 2 years ago on Google
    (Translated by Google) Big big scam !!!! We went through the agency to go to the Dominican Republic in April 2020, trip canceled because of the covid ... The agency offers to give us a credit for another destination! We had to add 2000 to the starting sum to go to GRANDE CANARIE this Christmas! The health situation has deteriorated at the end of the year, the holidays are therefore called into question ... we therefore decide to cancel for the safety of all, and there, we are informed that he is keeping € 4,800 of the sum already. paid, because supposedly the plane tickets have already been issued ??? !!! 4200 € round trip for 4 people .. and we dare to tell us that it is a “locoste” company… I therefore looked for my side the sum for one person round trip for exactly the same flight on the site of the company… and I see that there is some for a little more than 700 € per person or about 2800 € / 3000 for 4… a real jerk off .. we therefore ask for proof of the tickets before signing definitively. 'cancellation .. and once again impossible to respond to our requests ... I strongly advise against this agency, and I hope this bad experience will save a lot of people from being duped like us. Finally, I will add that the counselors have deliberately not made us aware (of the financial terms) on time. I very much hope that this lack of professionalism and honesty will one day be punished by law! (Original) Grosse grosse arnaque !!!! Nous sommes passés par l’agence pour partir à la République Dominicaine en avril 2020, voyage annulé à cause du covid… L’agence nous propose de nous faire un avoir pour une autre destination! Nous avons du rajouter 2000 à la somme de départ pour partir au GRANDE CANARIE ce noël ! La situation sanitaire s’est détériorée en cette fin d’année, les vacances sont donc remises en question… on décide donc d’annuler pour la sécurité de tous, et la, on nous informe qu’il garde 4800€ de la somme déjà versé, car soit disant les billets d’avion ont déjà été émis ???!!! 4200€ aller/retour pour 4 personnes.. et on ose nous dire que c’est une compagnie “locoste”… j’ai donc regardé de mon côté la somme pour une personne aller/retour pour exactement le même vol sur le site de la compagnie… et la je constate qu’il y en a pour un peu plus de 700€ par personne soit environ 2800€/3000 pour 4… du vrai foutage de gueule.. on demande donc la preuve des billets avant de signer définitivement l’annulation.. et là encore une fois impossible de répondre à nos demandes… Je déconseille fortement cette agence, et j’espère que cette mauvaise expérience évitera à beaucoup de monde de se faire avoir comme nous. J’ajouterai pour finir, que les conseillers/conseillères nous ont volontairement pas mis au courant (des modalités financières ) en temps et en heure. J’espère fortement que ce manque de professionnalisme, et d’honnêteté sera un jour punis par la loi!
    1 person found this review helpful 👍

  • 5/5 Laurent K. 2 years ago on Google
    (Translated by Google) Visit today at the Toulouse agency. Super welcome! Very good advice. Very professional. Thanks to Christian for all this advice. Our reservation will be made in your agency for sure. (Original) Visite ce jour à l'agence de Toulouse. Super acceuil! De très bons conseils. Très professionnel. Merci à Christian pout tous ces conseils. Notre réservation se fera dans votre agence c'est sûr.
    1 person found this review helpful 👍

  • 1/5 Rémy B. 1 year ago on Google • 36 reviews
    Site inaccessible.

  • 1/5 Misty T. 6 months ago on Google • 19 reviews
    We are living a nightmare in Egypt. We had booked a cruise with 5 Legends and Splendors of Egypt and yesterday when we arrived there at more than 3am we were told that the fifth person will be on another boat, alone! All because of a cabin problem. We weren't even asked the question. We didn't even sleep because the visits kept coming, we had to get up at 5 a.m. and do everything at a run. We are sickened and exhausted. We decided to split our group in two so that our friend would not be alone. Fram can do nothing for us despite our requests. It was a dream to go away with friends and you destroyed our dream. It's shameful and absolutely unprofessional.

  • 3/5 melvin l. 4 years ago on Google • 17 reviews
    Ok

  • 1/5 Maryska D. 4 months ago on Google • 5 reviews
    I went to the agency today in order to book a trip and I came across an advisor, if you can call it that since she didn't advise me, super unpleasant called REGINNE. I didn't at all appreciate the arrogant and haughty tone she took with me and her lack of advice. I come precisely to be advised but I find myself faced with a person who tells me that she is not in my head. I arrive with a list made up of around ten destinations and I leave with an email from her where she offers me a single trip (not in my reported budget, in the only city that I wanted to avoid and it is not a circuit even though I clearly asked for that). Finally I wasted my time for nothing with a saleswoman who asked me to hurry as if a 2000 euro trip was done on a whim in 5 minutes. This is unacceptable Réginne!!!!!!!!!!!!

  • 5/5 Wesley c. 4 months ago on Google • 3 reviews
    great trip and thanks to Flora for her professionalism

  • 4/5 Laurianne L. 3 months ago on Google • 3 reviews New
    ACHRAF was able to find a solution for us to leave at the same time as our friends. In short, it’s better to call than book online. Thanks again.

  • 1/5 Jocelyne L. 2 years ago on Google
    (Translated by Google) Zero after-sales service. Following an agency service error, I had to re-pay my baggage at the airport on June 24, 2021. And since that date, despite my reminders, no refunds, no news. (Original) Un service après vente nul. Suite à une erreur de service de l agence, j ai du régler à nouveau mon bagage à l aéroport le 24 juin 2021. Et depuis cette date, malgré mes relances, aucun remboursement, aucune nouvelle.

  • 4/5 ben-mohammed N. 9 months ago on Google
    Mme H. est Tres accueillante compétente est fort sympathique. Agence à conseiller

  • 5/5 Alan S. 1 year ago on Google
    Nombreux choix de destinations en séjour dans le monde et prenne en compte le budget. Excellent conseiller sur choix d’hôtel ou de destination. Très réactif lorsque votre dossier rencontre un problème non désiré de leur part. Je recommande et retenterai l’expérience

  • 5/5 badra b. 1 year ago on Google
    Voyage : Circuit Trésor de Sicile 3étoiles du 1er au 8 juillet 2022 - Très beau voyage - Très bonne prise en charge du 1er au dernier jour - Très bon guide, claire dans ses explications et oh combien agréable - Très bon chauffeur agréable et marrant - Très bons logements et restaurants - Très bon groupe de 25 personnes d'horizons différents et très sociable... Merci FRAM pour cette belle organisation Badra BOUDJEMAA 06.83.16.78.76

  • 5/5 Valeri V. 1 year ago on Google
    Це едина агенція у Тулузі, з поміж майже 10 які ми вівідали, де нам змогли допомогти купити квитки на літак не онлайн. Велике дякую вам, що допомогли нам з поверненням додому. Тут працють дуже уважні і чуйні люди.

  • 5/5 Cathy A. 1 year ago on Google
    Très bonne agence, Laurie est compétente et professionnelle. A l'écoute et patiente aussi car nous n'avons pas été toujours très réactifs. Nous avons été très bien conseillés. Nous recommandons !

  • 4/5 Seb B. 4 years ago on Google
    (Translated by Google) Very welcoming, attentive and a wide choice of trips and stays. (Original) Très bon accueil, à l'écoute et un large choix de voyages et séjours.

  • 5/5 Arnaud S. 5 years ago on Google
    (Translated by Google) We organized our honeymoon with this agency, and we cannot say that you are positive about them. Super agency, with a warm welcome. Super unforgettable trip, with superb management of our tailor-made trip. I recommend this agency with my eyes closed. (Original) Nous avons organisé notre voyage de noces avec cette agence, et nous ne pouvons dire que tu positif sur eux. Super agence, avec un accueil des plus chaleureux. Super voyage inoubliable, avec une superbe gestion de notre voyage sur mesure. Je recommande cette agence les yeux fermés.

  • 5/5 Lubat Dany a. 3 years ago on Google
    (Translated by Google) Very friendly and great advice (Original) Très sympathique et d'excellents conseils

  • 5/5 Pascal M. 3 years ago on Google
    (Translated by Google) Very well (Original) Tres bien

  • 5/5 alain c. 2 years ago on Google
    Bonne agence de voyage, prix intéressant pour notre semaine en Crète en demi pension à Angel village avec de très bon repas si vous aimez la cuisine locale..

  • 4/5 Sebastien G. 2 years ago on Google
    Bon accueil, notre voyage organisé avec eux c'est très bien passé et nous sommes ravis... On n'hésitera pas à revenir vers vous si besoin pour de nouvelles aventures !

  • 5/5 Véronique LE D. 3 months ago on Google • 1 review New
    Thanks to Achraf for his good advice allowing us to obtain good value for money by changing the dates. And a big thank you also for his patience on the phone.

  • 4/5 Annie G. 3 months ago on Google • 1 review New
    Purchase was very professional thank you for this advice


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