** Review based on experience with Physiotherapist Kyle Ferrigan ** I recently had the opportunity to undergo physiotherapy for my ACL with Kyle, whose reputation as a great physiotherapist on Instagram intrigued me. However, my personal experience with Kyle left me with mixed feelings. It became evident that Kyle's level of effort and dedication showcased on social media was primarily focused on gaining views and catering to high-profile athletes who could potentially provide him with exposure. As someone who was not a high-exposure athlete, I noticed a notable difference in the approach Kyle took towards my physiotherapy. While Kyle did provide treatment, I felt that he did not demonstrate the same level of care and attention to detail as he did with his "high-profile" athletes. This discrepancy left me questioning whether I was receiving equal quality of treatment compared to those athletes who received his full attention. During my sessions with Kyle, I observed a pattern. He would conduct short consultations at the beginning of each visit, his attitude towards my concerns was often dismissive, and he’d quickly pass me off to his assistant. Unfortunately, Kyle did not invest the time to ensure that I was performing the exercises correctly. Though there were assistants available to help, they were often occupied with other clients, resulting in a significant amount of waiting and standing around before I could proceed with the next exercise or receive assistance. In my initial consultation, Kyle presented a comprehensive plan outlining the process of returning to sports. He emphasized the rigorous testing he conducts to ensure proper progress and safety. However, throughout my six-plus months of therapy with Kyle, I found myself repeating the same exercise routine from months two to six. Furthermore, during my final consultation, I was surprised when Kyle suggested I return to sports without undergoing any testing (no strength tests, balance tests, running, jumping, or any other form of assessment). This contradicted his earlier emphasis on the importance of these tests. It left me questioning why he appeared to prioritize thorough checks on Instagram but failed to provide the same level of attention and care to his paying clients. In conclusion, my experience with Kyle as a physiotherapist was somewhat disappointing. While his reputation on social media portrays him as a dedicated professional, I found that his commitment and attention to detail varied depending on the client's level of exposure or potential career acceleration. As someone looking to recover from a knee injury and return to sports, I had expected a higher level of personalized care and individualized treatment.

I don't recommend MSK Sports Med. I have had a roller-coaster of a ride working with them. I recently just left this clinic to switch to another one in town because this is my life and my health and it's clearly not a priority to MSK. I have been mislead, my information has clearly been mixed up with another patients, ignored and dismissed by the front desk staff at MSK for months. I was hurt in June and it's Mid September and I still don't have an MRI referral to determine if I need surgery or not. It hasn't even been a day since switching clinics and the new sports med clinic has been more transparent and communicative with me in 1 day than MSK has been in 3 months. My advice to MSK to resolve this, is to answer the phone and return message. Then be honest with your patients - if you didn't send the referral then say that, don't lie because we will find out and you will lose our trust.

I have been seeing Dr Frey, the Chiropractor from MSK, for many years. In fact, much of our extended family sees him. I believe his treatments have been instrumental in my parents continued independence at 80 & 85 years old! Years ago when my husband and I were newly married, I brought him to see Dr Frey. My husband had been suffering from chronic lower back pain. In a very short time, after Dr Frey’s adjustments, the pain was gone!!! He is a fantastic chiropractor who genuinely knows what he is doing. He will treat you as you need it rather than put you on an expensive “plan”. I can’t say enough good things about him…but don’t take my word for it, make an appointment!

FYI - MSK Centre is located BESIDE Wildcraft in the adjoining plaza NOT behind it, & directly across the street from East Side Mario's. The easiest way to find MSK is to enter their lot from Blue Springs Drive on King Street. They are located in the same parking lot as Pluto Daycare. I've had a lot of lost clients coming into our office looking for MSK & had to direct them.

Awful. After a first visit which could not have been any shorter, doc sent me for ultrasound and Xray, promised to call as soon as he got results. Results were ready in 2 days. Called the doc 5 times in 3 weeks, left messages. One call was returned by reception stating it had only been a week, so no rush in calling me back. 3 weeks passed by and never a call. They do not care at all about their patients. Go some place else where you are valued.

Fabulous attention and personalized care. They don't just give you a print-out from the internet and let you do your stuff. They supervise, correct technique, and direct you to the next "station." It is also helpful that they have Physio, Chiro and Massage all in the same facility.

I had a great experience today at MSK helping me get fitted for an air cast for my broken ankle. The staff was so friendly and the doctor made me feel so at ease about my situation! Thanks MSK!

I had my knee replaced in December 2022. My physio was fantastic and when I went for my 12 week appointment with Dr Grosso he gave me full clearance to go back to my personal trainer full time. I have had zero problems. Dr Grosso did an excellent job. I was at my PT in April and one of the other Orthopedic Surgeons was there from your location and he asked who and when I had my surgery. I told him and he was quite surprised that I was back with my PT 4 months after surgery. I have been outside cycling and my speed and rpm's (cadence) have increased from the last few years. I guess having two good legs is the difference. Thank you Dr Grosso. You are the best in my mind.

I recently went in and was evaluated by Dr P. Keizer and I have to say, what a great experience. He helped me manage some of the pain I was in and referred me to a surgeon as there were numerous issues that needed attention so that I could walk and return to work. I waited 1.5 hours in a room for a 10 minute consult where Dr Snider looked at me, dismissed me as if I had not been referred by a doctor. Offered no help besides trying to sell me a brace and physio in the Msk center. No thank you! Stay clear of this place. The reception is rude at best, the wait times excessive and the surgeons think they are gods and would rather spend their time on sports teams than on you normal working tax payers. This type of assessment will only mean more disability claims processed. I have gone elsewhere and received fantastic care, so in many ways I am thankful Dr. Snider was so rude, it made my decision easy. I for one am staying away from this factory style of service

Super caring and helpful staff. I felt well taken care of, was supported every step of the way, and was assured that I would be supported going forward.

My husband Kevin needed to see Dr.Geddes today for a torn tendon/bicep issue at the MSK centre. This doctor and his assistant were AMAZING!! I've never met a nicer doctor. So knowledgeable and friendly!! All the staff there were great and the facility is beautiful and very clean. So impressed! Worth the hour and a half drive to come here. I will refer people to come here! Thank you so much