REVIEW UPDATE: I have come to update this review because I have to say, despite the negative situation that occurred - the follow up was excellent and I am very appreciative to Sebastiano who handled this situation with grace. We were refunded in full for the day in question when there was an issue, and Sebastiano who is the Netherlands Bob W manager reached out to me to speak directly to resolve the issue and personally apologise. Not only this, but Sebastiano put in place a full internal review and explained to me what went wrong, and put new mitigation measures in place to ensure that this would never happen again to any of his guests. You can tell this is someone who truly cares about his guests and he was very kind when dealing with us. I would not hesitate to stay at Bob W in future after this experience. The location and rooms are beautiful and they clearly have great staff in the head offices. ————— Absolute loved this hotel when we arrived but we had an awful time by the end. The room keys are fully digital on your phone and we went out on Saturday night and our phone died. When we returned to the hotel the front door of the hotel had been locked and no one was answering the emergency line that they happily advertise on the front the hotel as being monitored 24/7. It was -3 degrees outside, we spent hours trying to get in, paid a local publican €20 to let us charge our phone so we could ring this emergency number, which the voicemail box will condescendingly tell you to only call if it’s an emergency but never bother to answer, and we had to wake up other hotel guests to let us into the hotel because of this massive failure of the non existent front desk. They admitted their mistake in the morning and offered us free breakfast to make up for it but it really doesn’t even come close to making up for the fact we could have died in the temperatures outside. I was moments away from ringing the police because I just couldn’t figure out what else to do.

A hotel like no other!! So many personal touches that made it feel really personal, the rooms are lovely. So clean with lovely facilities. We will absolutely stay here again. The employees are the icing on the cake, I've never had such personal attention.

The accommodation was fantastic you could not get anything better for the money. Located close to town and right opposite the 19 tram it is conveniently located so you can take the tram into town in 5 minutes or walk it in about 30mins. The rooms were clean spacious beautifully designed and lots of personal touches like Polaroid cameras, water bottles and a verity of local snacks.

We stayed here as it was the only place available in our price range for a last-minute holiday, and we were really pleasantly surprised. The room was spacious and had nice decor, and the little touches like refillable water bottles and a tote bag were nice. We especially liked how the TVs were setup so we could stream from our devices and cast onto the TV when we were relaxing in the evenings - however, the TVs were a bit finicky at times and needed to be turned off and on multiple times to fix. My one complaint is that there was coffee, tea and sugar but no milk to use, and no mini fridge in the room - we didn't feel comfortable leaving anything in the communal fridge. The service was good as it was clear that we could contact via Whatsapp, and the check-in/-out was easy since we didn't have to deal with a reception like a typical hotel. Being able to use a code and scan from our phone to access the room was great as we didn't need to look after a key. The building and location was lovely and really near to Oosterpark, but it was quite far from the main things in the centre. This is reflected in the price, with this hotel being cheaper than others, but it would've been great to have some information on the public transport options in the area provided in the rooms - we ended up walking instead which was a nice way to explore, but worth keeping in mind if you need somewhere more accessible or are concerned about spending extra money on public transport/taxis. It also says free gym access is included, but it's actually access to a "boutique fitness studio" that exclusively does HIIT classes. We felt this was a bit misleading as we couldn't find much info on this before our visit, as a fitness studio is not the same as a gym. Had it been an actual gym, this would've been an amazing extra. Overall we would definitely consider a Bob W. hotel again in the future since they have locations in other cities!

Bob W Oosterpark has opened quite recently on a beautiful old building , very well restored. The cleaning and customer service is really good, the local staff is really helpfull. The only thing i was not aware when i booked the "comfy studio with kitchen" (because it was not in the description) is that the rooms on the 2nd floor only have skylights and they do not open, you need to have the AC on , always and it can be quite noisy at night when all is silent. Personally for me is a bit claustrophobic being in a closed room. Everything else was perfect.

In July, our reservation was canceled just one week prior to our visit. No explanation was given. We had to scramble to find accommodations while we were already on vacation. Not a good experience! *Edit: Hotel "reminded" me of the reason shown below, but that's not true because I was never informed of a reason. If the hotel wasn't open, they shouldn't have allowed a reservation in the first place.

Superb hotel in a lovely neighbourhood. Easy access and transport to other parts of the city. Super clean and lovely and quiet. Customer service team very efficient. Would highly recommend.

My first experience at the Bob W hotel was one I will never forget! This was because of my mom’s birthday. Their great service and friendly staff starts right at the entrance of the hotel. They have a beautiful room. The decoration looks beautiful! This is so far the best hotel I have been to in the Netherlands! Their presentation and service is awesome!