I could give 5 stars for receptionists but had to give only 1 star because of some nurses’ attention. Second time I come to this A&E and they keep giving the same answer “why haven’t you try the GP first?”. First time, the nurse laughed on my face because of rushes as it didn’t sound important for her, she didn’t even let me in the room and just spoke to me in the corridor. “These rushes” turns to be Scabies, which I had to find in Spain, as the GP wouldn’t call me back after pictures send and A&E ignore me. Second time, I came with dad after a back pain, as he has an Hernia, which has been treated with therapy for years 30 years. Eventually, the pain didn’t disturb him anymore. He fall on the street due to rain these days, we come to A&E (I’m translating for him) and best answers the nurse could say is “why haven’t you try the GP first?” He can barely walk and said “I’ve seen him wall so he can walk. Walking 2 steps in 5 seconds doesn’t look like he can walk for me. He said “I’m an A&E nurse so we have to get the information quick, as we have other patients”. He said this, after trying to explain all my dad’s history with the hernia and WHEN he started to feel the pain again. How am I going to give you the explanation if you don’t let me finish my sentences? Personally, I find this action very rude. I get it, it’s a lot of work and you have to get through the every patient quick, but no one forced you to choose this profession. I’m a waiter myself (which is very different from any NHS role) and studying for a better role, I get long hour shifts with rude guest, still I have to be nice with them, not only because “they pay me” but the education I got from my parents and family. Not studying his back pain, to see where it comes from, NOT EVEN GIVING A DIAGNOSIS, then prescribing “stronger” pain killers, isn’t really a good help for 2-3 hrs wait. A few years ago attention here was okay, I wouldn’t say great, but you could have some words with the nurse, now they want you out of their room in less than a minute. This is my first time writing a review for a public place, ever. I think it’s important to let people now (for who ever cares to read) how you’ll be treated in this A&E specifically. I’ve been to St George’s Hospital (as we used to live in Wandsworth 4 years ago) and to St Thomas’ Hospital (as it was recommended by friends), and attention is way more quick and friendly there, same roles and (I guess) same time giving. This hospital should get better front line workers or close, because this isn’t fare for patients who pay taxes or patients in general.

My lovely 87 year old dad , who is normally very fit and well, lives independently, walks 7000 steps a day (he’s got a fit bit that he loves using) got a tummy bug 3 days ago. During this he got up to rush to bathroom and fainted , was out for few seconds. He felt better but had severe pain round collar bone. He phoned 111 for advice , they phoned back and said go to A and E . I have to thank the whole team, they were amazing. From the lady who greeted us on arrival , the ladies on the reception desk, we waited 10 mins , then dad got taken through for an ECG , then moved to next nurse who took a blood sample , then on to X-ray dept. Back to wait 15 mins for X-ray outcome , yes broken collar bone confirmed. Back to waiting 20 mins , then got blood pressure taken sitting then standing to compare. Then Dr confirmed ok. Came and put sling on and gave pain killer meds. Advised about after care. Outstanding. We had expected the worse wait etc but got the best. Thank you , you make a wonderful team Go NHS

Absolutely inhumane almost 9 hours of waiting time. Dreadful and terrifying experience: people shouting, fighting, police, doctors and nurses shouting at tired patients after they’ve been waiting for 8-9 hours. Young guy with the head injury, covered in his own blood just walked out after the nurse finally announced that the waiting time is almost 9 hours. Today June 25th and I’ve just spent 6 hours patiently waiting and observing this madness. Had to leave. Hope they find time to call my GP if something is wrong with my blood tests. I understand that NHS is struggling now but isn’t that so difficult to treat people with respect. I was told that the waiting time is almost 9 hours only at 8am after 5 hours of waiting and observing two men going mad and shouting about their 8 hours waiting time. Please respect people paying taxes covering your salaries!

A long wait but the staff ,including the Emergency staff did a wonderful job. They have improved compared to previous years .I think since the new emergency building was co strutted, there is more space ,modern, friendly staff. I do appreciate our Croydon University Hospital. The doctors and nurses are prompt. I am satisfied with their care and commitment to helping people. Thank you Croydon University Hospital. I wish to get an MRI scan for my left shoulder but I find it difficult to know who to ask or how to obtain one directly there. They still have rooms for improvement but I am grateful to have a local universal hospital in my borough. Thank you.

One of the horrible A&E. Their service are very poor, whenever go you have to wait 4/5 hours. Today we came 2 o clock now is Nearly 6 o clock no doctor but patient only me. They should understand baby come A&E. I don’t understand what mean of emergency section. They don't care baby

Lady at reception was just plain rude. I just walked in to leave some juice for a family member but as he had just been called in by the nurse and I had to leave back to work I proceed to kindly ask the receptionist if I can leave the drink. To which I’m responded with an attitude saying “Nooo you can’t leave drinks here”. As if I had just offended her in some way. Yet there are people having open drinks such as water and coffee from the machines in the waiting area. Terrible service and horrible receptionist. If it was even the case that one is not allowed to have drinks there she could have at least responded in a respectful manner.

Good afternoon, this hospital is a real shame, although you don't have to ask for much with healthcare in London.I went with my friend, because she had had a constant fever for two days. They did some blood and urine tests, and in conclusion he has an infection, so far so good,But the question is what the intention is because it is not known, the nurse who treated her told us that clearly.That we should go home and check the temperature and Paracetamol or Ibuprofen, that was all the indication.My friend is a person with several serious health problems, and going to the emergency room for this is a real shame.I still don't understand how people in this country don't complain and talk about these situations.Thank God I come from a country like Spain that does not spare health costs and has qualified people.Does this seem normal to you? Pd; And I don't put fewer stars because it's not possible.

Staff were great, incredible we get so much for free thank goodness for the NHS. Within the first 30mins I had an ECG, triage exam then a blood test. Was there 2am-7am total. My thanks to the nurses there for the support.

The old woman receptionist with the white wavy hair is very rude, kept having an attitude and shouted at my sister while she was in severe pains, we also waited 5 hours until they actually called her in because they wouldn’t see her. The staff are very rude and do not care about anyone, especially that woman receptionist. She told us that my sisters injury wasn’t worth calling the ambulance for, kept shouting at my sister who was in pain saying that there are more important patients and that she shouldn’t argue with her, when she only wanted to ask what was going on with her file. That woman should be fired. Disgusting and disrespectful behaviour, there was definitely ageism involved.

Waited from 7:00pm to 3:30am just to do checkup. Nurses are having fun and just chatting at a table inside. Give me an explanation...

Long waits but receptionist staff, nurses, Drs etc were all very friendly & helpful. Police unfortunately have to come often with abuse to staff and patients.

Simply calling to get a test result was a nightmare, I was transfered a bunch of times, and each person was eager to dismiss and transfer again. All of that was for a very urgent test for a possibly life threatening condition, to say they were disrespectful is an understatement.

My 77 year old wife brought to this 3rd world hospital from her nursing home due to her stoma being seriously prolapsed. Stuck in room 20 for hours. Presume she also has a UTI- no one’s tested it - they’re all to busy chatting! One nurse actually told us she was too busy to bring a commode and that she should wet herself and they’d clear it later !!! Yes I’ve heard the overworked whinges - this is not the nhs anymore it’s the international health service! It’s appalling to leave an English lady in awful circumstances- I thought lewisham hospital was bad enough but this beats it It’s now almost 18.30 and I’m acting as my wife’s nurse and no stoma nurse has been to see her or a surgeon - her insides are now outside and hanging in her stoma bag! She hasn’t eaten since breakfast and frankly no one gives a damn! She seems to have a UTI, but urine test only done an hour ago! No news, no care.

Very busy place but all the staff were on hand. Staff were very professional and helpful. All patients were treated alike according to severity of injuries.

Experienced and absolutely rude nurse called Margaret on the 9th of July 2023-10th July 2023 (I stayed overnight). I was in severe pain and as a result of surgery and I told her this, she didn’t care and ignored me. I was crying and extremely hurt by this as 1) nothing was done to stop my pain 2) I had been ignored as if I was nothing. Her colleague came to apologise me in her behalf and told me I can report her online which I will also be doing

Doctors and triage nurses are good and hard working. I saw them very nice towards elderly people. But they need some help. I blame the system, not the people there. Healthcare providers are really trying their best. They need more technology. I walked in at 6 pm. While they ran 2 tests within an hour of my arrival. The blood test that takes 2.5 hour for results, was taken at 9.30 pm. I was sitting there clueless from 7.30 to 9.30 thinking what next. If you know a test takes longer to get you results, why not do that test early? I was told it will take 2.5 hrs for blood test results to come and then add an hour to be seen by doctor. Great! That’s easy to spend 7 hours in A&E without any clue when you will be called next. Why not add monitors in the reception so people know when they will be called next. Make rules each candidate will be sent home in 3 hours. Why play with people’s time? Not everyone going to A&E is retired. They have jobs to do just like you are doing your job. The flexibility of getting tested today and be seen tomorrow is also not there. The system is designed in such a way that one person has to painfully, cluelessly sit there for HOURS, to be seen. If all A&E are like this, there seriously needs to be some improvement adding technology to queue patients for each department after initial triage. That will fasten the process so much and keep patients informed what’s next. That brings hope, happy mind. In the current process, patients waiting for HOURS to be seen, a part of their brain dies of anxiousness thinking WHAT is wrong with them and WHEN they will be called next. You can’t even doze off, what if you miss your name call? Mc’D is better than this. You know when your order is up. Get some monitors plz and stop wasting people’s time.

A total and complete NIGHTMARE. As some have already rightly suggested - better close down this place as it's nothing more than a waste of taxpayers' money, people's nerves and resources. My "adventures" with this place and the staff are too horrible to even think about publicizing them. If you have a choice, steer clear. Suffice to say, yesterday I waited 11+ hours and still got no relevant care. I took the drip out of my arm (since asking them to do it had no effect) and went home. I've read elsewhere on the Internet (when I was researching) that this hospital has one of the worst reputations in London, and probably also in the whole of England. And no, it's not a joke - please go and find it out by yourself. Be warned.

Don’t have ice packs what a joke bad staff i can’t believe what it’s come to

The attention is terrible, hours of waiting, zero information, they solve everything with a paracetamol, then you wait another hour for a doctor to come, after long waits, a grumpy doctor comes with no desire to treat you, the only thing they do is get rid of patients as quickly as possible, and it is a complete nightmare if you don't understand everything the first time and mission impossible if you don't know English perfectly... I will never return to this hospital, the staff seems to be there out of obligation instead of passion … and above all things, they only talk to each other, then each doctor goes their own way and they leave you waiting again for more hours

Thanks to Everyone In A&E Staff, Doctors. A special Thanks to Dr Jaydip PADASHALA For your Incredible hard work and the service you all provides to everyone in A&E🙌 👏

I want to thank all the staff of this hospital and also A&E unit . My dad from Ukraine came in with a severe lung infection, the treatment was excellent, the doctors, nurses and all the staff were very professional and kind. Thank you for saving and treating my father so well. Excellent hospital .

Went in Sunday night with a fall, both ankles and feet hurting, unable to walk-wasnt offered a wheel chair even though they could see me limping/ wait time 6 plus hours/ Dr named Sri offered no medication/ no-bandages- no crutches / no pain killers 😳 refused to give any documentation of my accident for sick leave quoting “ we are very busy” after 6 hours of waiting 🙈 DISGUSTING Attitude

Good service as always!!! Advice: dont waste your money and buy drinks from drink dispensing machine. Ppl in front complained about their coffee. My hot chocolate was a disaster surprise. No milk , just a watery flop! We all binned. Suggestion: As a 6hrs wait. Should Offer options of sandwich n fresh fruit machine. And have a donation app or box for the A&E dept cause n urgent equip? Or for a healthy food machine! Problem: Parking signage outside says use app to pay but customer service said apologies just use ticket machine. Solution: Signage needs changing to state use machine.

Was on a very badly admistered drip, after going to the loo, which was necessary, blood was backing up to the drip bag. An excuse for a 'nurse', upon me telling her I was worried about this, ripped the IV bag from my arm and told me to wait in the waiting room. I literally waited outside for 6+ hours. People with scrapes and flesh wounds were admitted ahead of me. I tried to ask the duty nurse wth was going on, received a weirdly sarcastic reply and then was threatened with security. Got an uber to Kingston hospital, was immediately admitted with acute kidney injury. I probably would have ended up wit kidney failure if I stayed in this joke of a hospital.

A very bad experience. My mother had very high blood pressure and was bleeding from the nose a lot. Paramedics arrived and helped at our house and then took us to Croydon University hospital. When we got there they took some blood from her and then gave her a tablet. When her blood pressure dropped to a safer level we were sent to the waiting room and then the hours of waiting and being ignored and not told when we were going to be seen began. They just took her blood pressure one more time at some point. It's a horrible place to wait in the night. Dr. Toby who was the doctor on call that night, was calling everyone but us. Everyone who arrived at a similar time to us was called before us. Eventually at 4am we had enough and went in to complain. Dr. Toby was very unkind and basically just told my elderly mother that she is wasting his time and to wait her turn. We had enough and left the place. Horrible experience not going back there again in case of emergency.

17 December 23 Just a horrible experience!!! If you can avoid at every opportunity do it. After around 4 hours waiting time. The doctors stopped seeing patients around 4 a.m. The new 8am shift starts in about 40 minutes later...

I was able to be in and out in 1.5 hours. Great service allround. very grateful .

A&E Wait times are fairly long but to be expected. Always seen & treated well. Grateful to have this hospital so close

My 4 year old daughter had like an epileptic fit so Ambulance came and took us to A&E arpund 9.30 pm childrens unit and had to wait almost 4 hours to be told that there is no doctor free and that there is patients ahead of us yet to be seen. If hospitals.cant afford doctors specially for children they should be closing down this rather than risking someones kids life

Whet In with hi temp and other issue. All staff down to the security very thorough full and caring i mean the security was checking to see how i was feeling. All process was done efficiency and direction . this was the best hospital for AnE around. I want to be sick just to visit then again haha will defoe recommend.

Totally useless unit. Was there for 4 hours with sharp objects in the eye after i realized i won't get any treatment. i decided to go home and try to get some sleep. Tomorrow morning, I'll book and pay private treatment.. because i pay my taxes...

I got a terrible burn to my hand. I was told by 111 (who were lovely and answered very quickly) to go to A & E immediately. Yes the waiting time was around 3 hours but there were quite a few people waiting to be seen. I found the staff, Doctor Mark Tan and the nurse who gave me the tetanus injection to be really lovely and caring. I was very grateful for the NHS. My elderly parents were both admitted to Croydon General last year (unable to breathe after having covid pneumonia) and were looked after very well by all the staff. I was scared that they would not recover but the Doctors and nurses were great. I hear a lot about failing services and with the change of times things are getting worst in this country but I am very happy with the standard of Doctors and nurses working at both Croydon Hospital and Purley Memorial Hospital. Empathy and kindness from them despite being overworked is always noticed by me and very much appreciated.

We went many times on my last visit, my son suffered from drug poisoning. We waited for 6 hours for him to see a doctor. It's a terrible experience. Worst hospital in my life I will never go there again. while you wait, you will get sick again.

Horrible experinece with the Doctor Peter Watson he ignored my background of laporoscopies. Ignore my discharge being black. Denied to be seen by other doctor because he was the only senior. A WONDERFUL ED JUNIOR SISTER calle Ruwii. The person who helped me when I asked where could I complaint she tried all she could for me to get a better services. She later on arranged 2 female doctors to come and checked me one nurse one senior doctor. So Dr. PETER WATSON was not the only one! He lied and disregarded my illness. I am extremely disappointed! I had horrible experience in 2016... but after my 1st Laporoscopy I have been treated with care at this hospital till thursday Eve to Friday morning. He also added that I was not belo ging to the area and I would nto have change to be scaned in croydon. Under the constituency of NHS we have the rigth to be served qith quality and we can choose where to be seen (NHS SERVICES). PLEASE IF YOU HAVE FOUND SAME PROBLEMS WITH THIS DR. DO NOT HESISTATR TO CONTACT PALS AND COMPLAIN ABOUT IT I WANT TO COMPLIMENT AGAIN RUWII you have compassion you born to be where you are THANKS THANKS THANKS AND ENDLESS THANK TO YOU.

Yes, the wait times are a bit long (my 10pm visit ended at 2 am), but it was not threatening (suspected finger break). Staff from the reception team, to the doctor, to X-Ray technicians were absolutely lovely - friendly and professional.

I was admitted to the emergency day care unit and was treated with nothing but kindness by every member of staff. Was regularly offered drinks and the staff were really paitaint and comforting. The only part i found overwhelming was the paramedics said i was going for blood tests and an examination but after about an hour i had an x ray and then about 1 hour later a ct scan. Because i wasn't expecting so many procedures i got a bit worried and overwhelmed.

Was really impressed. Got seen straight away with a concussion. The doctor Chris Blakey (may got the surname wrong) was super attentive and helpful. All other staff also really thorough and helpful.

The staff for registration is so rude and they don't even listen what is your problem. You need to be died to get any health services from the hospital or the Gps...

My child had to wait over 4 hours to get seen to by a Dr. We were one of the first families in the waiting area to begin with. So we're extremely disappointed with the time management in the Children's dep at Croydon University Hospital. The children's A&E dep needs to be more organised and the staff need to have better time management. I was told by a nurse that their was some muddle up with my child's notes, during the staff change over. Perhaps that had made the delay far greater. But that should not even had happened in the first place. The children's dep doesn't get as busy as the main A&E, in which adults also have to get seen too. Children should not have to wait so long at the hospital to get seen in my opinion, of course taking into consideration how busy it is. I'm bitterly disappointed with the level of service we received.

I came with a really bad allergic reaction to a wasp sting. I was waiting 2 hours ,each hour the sting was getting worse and worse.The nurse said that it is just red and told me to keep waiting.So I quit and I went to the walk in centre where I was taken care of straight away.I received antibiotics and antihistamine tablets.The doctor said I need to be careful because if after taking antibiotics and it will still be getting worse , I will need to go hospital quickly because I might get sepsis .