4/5 ana p. 7 months ago on Google • 1194 reviews
5
stars
for
the
breakfast
and
the
housekeeping
staff.
they
did
excellent
job
and
were
always
polite.
most
of
the
staff
were
great.
the
rooms
were
a
different
story.
the
Grand
Deluxe
room
was
a
nightmare.
more
expensive
than
2
other
types
of
room,
yet
it
smelled
due
to
humidity,
because
it
was
on
pool
level.
you
were
also
treated
to
no
view
but
the
pool
tank
that
came
up
to
higher
than
eye
level.
it
was
like
staying
inside
an
ugly
aquarium.
people’s
dirty
wet
clothes
were
laying
just
outside
the
window,
no
privacy
whatsoever.
the
hotel
website
was
not
honest
about
the
Grand
Deluxe
rooms,
it
doesn’t
show
the
ugly
sight
outside
the
window.
we
refused
the
horrifying
Grand
Deluxe
room
and
were
ready
to
walk
away
to
other
hotel,
luckily
the
management
upgraded
us
to
an
Executive
room.
it
was
not
luxurious,
but
more
spacious
and
had
a
view.
the
rooms
in
general
are
old,
even
the
executive
room
had
ants
on
the
tables.
my
travel
agent
secured
a
room
at
Melia
Purosani
for
us
to
move,
but
i
decided
to
stay
at
the
Grand
Zuri
to
show
appreciation
for
this
kind
gesture
of
giving
us
a
free
upgrade.
we
stayed
there
for
one
week.
all
in
all
the
hotel
offers
a
pleasant
stay,
as
long
as
you
can
stay
away
from
a
Grand
Deluxe
room.