1/5 Murti D. 2 years ago on Google
The
quality
of
hotel
infrastructure
element
is
superb
:
1.
design
2.
material
3.
room
size
4.
facilities
(pool,
restaurant,
playground
etc)
But
the
hotel
lacks
fundamental
services
that
makes
guest
(me
for
this
case),
feel
uncomfortable
:
1.
playground
operation
:
a.
standard
operating
procedure
of
playground
anywhere
is
using
socks
when
play
(same
with
hotel's
playground),
me
and
my
son
forgot
to
bring
those.
Staff
said
that
usually
they
provide
socks,
and
sell
it
to
parents
who
forgot
to
bring
socks
like
me,
but
at
that
time
the
stocks
is
empty.
So,
i
ask
my
assistant
to
find
and
bring
socks
to
playground,
so
me
and
my
son
can
play
(i
follow
the
procedure).
After
30
mins
waiting,
i
get
the
socks
and
play
with
my
son
at
the
playground.
b.
after
15
mins
of
playing,
then
there
are
3
people
came
WITHOUT
USING
ANY
SOCKS,
and
the
staff
politely
said
that's
ok
(this
is
happenning
until
playground
closed
at
5pm)
c.
Why
the
hotel
staff
treat
people
differently?
(See
point
1.a
and
1.b).
Guest
is
paying
millions
rupiah
per
day,
and
yet
(so
called
5
stars)
hotel
treats
people
differently.
2.
room
facility
:
a.
on
second
day
staying
at
hotel,
i
need
iron
to
tidying
up
some
clothes,
but
i
can't
find
it,
so
i
called
room
service
and
at
the
call
twice
they
said
the
iron
is
available
at
our
room
(but
we
can't
find
it).
Finally
the
staff
came
to
our
room
with
bringing
the
iron
i
asked,
but
still
asked
to
go
to
inside
our
room
and
checked
the
iron
(???)
and
they
can't
find
it
as
well.
b.
from
point
2.a
we
knew
that
the
staff
is
not
checking
room's
facility
after
guest
before
us
checked
out
and
turn
out
that
there
is
one
facility
is
missing.
3.
pool
facility
:
a.
Hot
shower
on
the
pool
corner
is
not
working,
only
cold
water
is
working.
b.
from
3.a
we
knew
that
staff
is
not
checking
some
facility
properly.
"Tentrem"
is
a
word
in
Javanese
that
have
specific
meaning,
which
is
peaceful/comfort,
but
from
my
experience
the
hotel
is
not
live
it's
name
to
the
fullest,
not
even
half.
So
unfortunate
for
so
called
5
stars
hotel.
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