1/5 Richard J. 5 months ago on Google
Where
to
start.
The
Pub
was
quiet
and
so
ordered
a
festive
burger
with
chips,
a
diet
coke
and
a
side
portion
of
chips
with
a
latte
coffee
for
my
partner.
I
got
the
diet
coke
at
the
bar
after
ordering
and
was
told
they
would
fetch
the
coffee
over.
After
15
minutes
I
asked
where
the
coffee
was,
only
to
be
told
they
had
a
load
of
other
orders
to
do
first.
10
minutes
later
the
coffee
arrived
with
no
apology
for
the
25-minute
delay.
After
another
10
minutes
the
burger
and
chips
plus
the
side
of
chips
arrived.
Again
no
apology
for
the
delay.
The
Burger
was
okay,
but
the
chips
were
stone
cold
and
had
been
cooked
at
least
20
minutes,
they
were
terrible.
I
wish
could
say
it
had
been
busy
which
may
have
helped
to
justify
some
of
the
delay,
but
nothing
could
explain
it,
other
than
poor
service
and
a
lack
of
interest
by
the
staff.
I
wouldn't
recommend
this
to
anyone.
I
should
add
I
rarely
leave
poor
reviews,
but
this
isn't
how
you
run
a
customer
focused
business.
Staff
training
/
supervision
is
clearly
required.
Richard
Jamieson