Before I began my trip, I read the reviews and almost didn’t stay here because the reviews were horrible. I had a 10 day stay with my Granddaughter and we were very pleased overall. The room was spacious and quiet, the breakfast was very adequate and every staff member I dealt with was very friendly, courteous and helpful. There are two negatives however. # 1. The room was very dry and caused some difficulties with asthma. # 2. The quilt had a couple stains that were unsettling.

Ryan Newton the manager of this property decided to cancel all housekeeping services because of unforeseen circumstances. Which later meant that 3 house keepers quit. In return it was expected that guess make their own beds and clean their own bathrooms. His staff and him could of picked up the slack and helped the remaining housekeepers. This hotel is unresponsive, lacks detail and other facilities were not in service like the pool. I found the rooms not properly cleaned either. This hotel is part of Elliott properties and I will never stay at any of properties again. They don’t deserve to be a Marriott associated property.

Close to the university. Pool was closed for the whole two weeks we were there. Very small gym. A large plus is the complementary breakfast. Minus is not that you have to order room service, but I was telling them for straight four days until they finally came, and they did not even entirely clean the room. They charge your card 40$ and then return it, something I did not like. Rooms are more than fine, like a small apartment.

Ordered a king room with a nice shower and got stuck in a accessible room. Nothing against the handicapped community but I prefer not having a shower seat in the way.

Can't believe this is a Marriott brand. We stayed three nights. We're supposed to receive housekeeping every other day. Did not happen. Woman at front desk was curt, rude and dismissive when I asked why I did not receive new shampoo and bath gel second day. When I didn't receive any service on third day I was told by staff at desk they are short of housekeeping staff and you must request every day if you want anything. If you don't request you will get nothing: no toilet paper, no coffee and coffee cups, nothing. I will say Tyler, who works at reception was the exception: polished, professional, helpful and courteous. They also need to do maintenance checks. Shower handle about to fall off door. Closet door handle very loose.

It is as they say, 'you pay for what you get.' The Fairfield Inn & Suites by Marriott offer a mediocre experience in terms of a lodging experience, but at their price point it is to be expected. The overall ambiance of the building is quite nice, looking a bit more luxurious than your typical budget stays. The room was quite spacious and was a comfortable fit. The free WiFi was quite spotty, including their premium service which costs about $5 USD a night (this is free if you are a Gold Marriott member or above). Professionalism does not seem to be a cornerstone of this location as the demeanour of the staff was quite apathetic and hyper casual - one staff was wearing a sports jersey upon our arrival. With that said, they were serviceable enough I suppose if you beg hard enough - we had to do run ourselves down to the lobby a few times because not enough towels were provided for the number of guests and the shower gels, shampoos and conditioners were all exhausted. The placement of the beds were quite awkward leaving limited space to squeeze in depending on which side from which you are approaching the bed. Overall, it was better than staying on the streets but definitely nothing remotely close to what I would consider a quality stay.

This was close to the worst hotel I’ve ever been at. We we’re supposed to get cleaning services every other day and NEVER got room cleaning at all. We were there for a week - asked for service every day and were told their “house keeping executive” would take care of us. We were there for a week - no clean towels, no soap nothing. Do NOT stay here.

What a stay. Couldn't check in until after 8pm. Mattress had no cover just a sheet. Housekeeping was absent so management staff was cleaning rooms... It was not a good representation for the Marriott name. Been a Marriott loyalist for over 30 years this is the worst I have ever seen!

Very nice stay. The staff managing the breakfast were so polite and accommodating. Nice job! We are grateful!

The rooms were clean but were dated. The service was near impossible. They ran out of shampoo, told us to come down to get more towels and just hard to talk to someone. They were completely booked and said they were short staffed. The breakfast was ok.

*DO NOT STAY HERE!!!* We had a block of rooms. In our hotel block one room had pubic hair and mucus on the sheets, another room smelled heavily like smoke, another room smelled like urine, and another room had a blood stain on the sheet. The worst part was the elevator. A group of us were in it together, and on the way to the fourth floor the elevator suddenly stopped and went back down to the first floor. The elevator shook and wouldn’t open. Then it started going back up and then it dropped suddenly. Finally, we were able to get out on the fourth floor. It was terrifying. When we talked about our concerns and told them they had to shut the elevator down they did not take our concerns seriously until another person confirmed that they had had a similar experience.

Do not stay at this hotel until they have confirmed they are back to being fully staffed. Our room was not serviced for days. You have to go downstairs to the front desk to get towels and trash bags. We stayed with two children, both of whom were still in diapers, and after it became clear that our room was not going to be serviced, I just started putting the trash in the hallway. When I told the front desk that one of the comforters on the beds had blood on it, they did not seem concerned and didn’t even offer to change the bedding. One of the reasons we choose Marriott is for the cleanliness that we have come to expect, this stay was decidedly not up to the standard. Truly awful experience. Continental breakfast was alright.

The hotel was pleasant, comfortable, and cozy!! The breakfast was wonderful and the coffee ☕️ was good. The only issue is the air is dry and your sinuses dry out quickly. If your from Florida be aware to drink plenty of water 💧 Agua to stay hydrated.

I've stayed at many Marriott hotels in the past 20 years and this has to be the worse one of all. Let me explain why as there were many reasons. 1. Upon checking in, I was not offered any extra points nor gift as a Gold member. 2. Before booking this hotel, I called in to ask if I can have a few packages shipped to the hotel before my arrival and on multiple occasions it was confirmed yes I could have it sent. I even went a step ahead and contacted the hotel upon the arrival of 2 of my packages on December 30th, 2022. Mind you my stay is Jan 3-5th, 2023. Upon arrival, I was given only 1 package, while the other one was missing. I went up to the hotel and upon checking the tracking number, it said the hotel sent it back to USPS to have it sent back to the sender. The following morning, I went down for breakfast and asked the front desk lady as to why was it sent back and she said that if we don't see existing reservation or future reservation then we send it back. They basically did not do their due diligence to check for my name on the reservation and send it back. I them asked for the general manager and upon contacting him via email as the phone number did not work on the business card, he was in fact not helpful and started to put the blame on me telling me why don't you contact the shipping company etc... I also, did contacted USPS and they said there is nothing they can do as it went back to the sender already. I was basically out of about $150 USD for their irresponsible actions. Mind you they couldn't even provide me with a hotel policy on how long they hold a package for their guests. 3. Our room was a big room with King size bed and a pull out couch but it only came with 1 garbage can and inside the bathroom, they also not clean our room and replace towels for our 2nd night there. 4. The breakfast selection were quite poor, not much to choose from. Overall, I would never go back to this hotel even if it was FREE. Also, Management need to be held accountable for training their employees with proper policy for holding on to guest packages and to check to make sure the guests have upcoming reservation instead of being lazy and just assume they are not on the list.

My husband and I often come to Buffalo for football games, and typically get a hotel to sleep at after the games. The night we checked into Fairfield inn we were actually originally booked at another hotel. This other hotel did not provide us with a clean room but also did not offer any solutions to fix the problem. This resulted in me having to call other area hotels at 2am the night of a football game trying to get an immediate room last minute. I eventually called the Fairfield Inn and spoke with Bridget(who was so helpful) and she informed us they had 1 room left. We immediately went over checked-in and Bridget even walked us up to our room to make sure everything was fine. We definitely plan on staying here in the future now when we come to Buffalo.

It's an average inn with good cleanliness and services. The hotel is overall clean, in good shape but there are just few areas to improve. We booked a stay for four persons and yet only three towels were in the room and shampoos/soap were not replenished. We asked for towel at the front desk and was given a bath mat instead. I think it's still good value for money inn for a quick pit stop with some areas of details to be worked on.

My stay was absolutely wonderful. The personnel were a pleasure. The room was clean and comfortable. Breakfast is the same as other hotels but has options for everyone. The only critique I have was there were no toiletries in the bathroom and there was no do not disturb sign to hang on the door. I bring my own toiletries so I wasn't disappointed at all and when I asked for a do not disturb sign they did not have one but stated they would tell the cleaning staff, which they did and I was extremely happy. I would definitely return. It was nice and quiet which I love.

With having staying at this hotel multiple times, and now having a toddler who’s unable to walk and just crawl I’ve never realized how truly dirty the rooms are. He showered at night woke in the morning and was crawling around and within an hour both of his legs were completely covered in dirt due to the carpets being unclean. Time for an upgrade Marriott

No complaints. Room was very nice; great shower and room is well laid out. Solid standard breakfast. Very safe and quiet neighborhood, near university. Did not use any of the facilities - was there just for the one night.

paid $176 for a night of regret. Save yourself the time and BOOK SOMEWHERE ELSE… Jacuzzi was closed even though before booking they said it was open, pool was dirty had hair clumps in it and we got a call about us being too loud when we were just laughing at a show, (at only 7pm…) and we were threatened over the phone that we would be kicked out of the hotel if we were “loud”. Honestly horrible stay and service. They allow dogs but they don’t allow a bit of laughing three hours before sunset. Ridiculous. Will not return. (Not to mention the hallways reak cigarettes)

Clean hotel with very helpful staff. Close and convenient to several area highways and pretty much a pigeon fart from University of Buffalo North Campus. The location is desirable and safe. We would absolutely stay again.

I went to the Niagara falls and needed to stay with my dog. This is only 20 minutes from the falls but away from the crowded place which is good. Clean and fresh, i think it's ideal. Only challenge is that there are only 3 places for dinner waking distance but otherwise it's neat

We were scheduled for one night starting from 18 August 2022 for 1 night. We faced several hygiene and cleaning related issues yesterday night. We arrived at 1030pm after a 6 hr drive from Philadelphia and it took us 1 hour to find a clean and sanitized room. This was just a overnight stop on our way to Canada Furthermore, to give my background:- we are gold members of marriot bonvoy , therefore we are aware of marriot standards having stayed in several cities throughout USA. 1. At first we were assigned room 220. That room superficially looked good and neat. However, upon inspection we discovered wet urine spots and could smell urine on one of the queen bed's. 2. I requested a new room. I was assigned room 324. Immediately after entering that room, we discovered the room was not cleaned after the last checkout (beds undone and bathroom messy). 3. Third time, I was assigned 328, and that room was ok in terms of cleanliness and beds. However in the bathroom, the bath towels seemed not replaced. All the shampoos and body wash bottles were empty, including the travel-size ones. One of the toilet roll was missing. Again, the photo is attached. We were frustrated already to a point where a clean bed was a only criterion. I tried reporting these incidents with the manager during the checkout next day. Of course the manager was not there. The front desk staff on night shifts are fully aware of all this and have photos,videos to prove. I tried reaching out to the manager and it has been 10 days since he responded. In post-pandemic time, this is not the standard we expect from a MARRIOT HOTEL.

Clean hotel, friendly staff, great amenities. Pool open until midnight is a plus and fitness center 24 hours. The only complaint I have is that breakfast is served until 10:30 am on weekend, but most of the breakfast items they boast were gone at 9am Sunday (Greek yogurt, silk almond milk, syrup for waffles, hot chocolate)

Great location, lots of parking, friendly staff. Breakfast and pool available. Still no housecleaning service for rooms. No inspections showing in elevators (something I prefer readily available). Pet friendly. Dogs were obsessively barking at 11 pm on floor 3. And a small dog with no leash ran at us in the hallway barking and growling. Also someone had their small dog at the booth with them while eating breakfast and carried them around all the food. No one was at front desk entire time as this happened and the dog barked at people and growled. So this was the only issue for us while we stayed.

5/5 for the staff from the manager to the front desk to everyone who works over here. Our stay was very pleasant and everyone was very kind and helpful. Clean rooms and good breakfast. I would definitely stay here again if I visit Niagara Falls.